Operation; Troubleshooting; Technical Support - Texecom Premier Elite ComIP Installation Manual

Premier Elite ComIP Installation Manual
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The IP address will have changed. The address now being shown is provided by the ISP and
will match the WAN IP address shown in the router.
If for some reason this has not worked please see details below to troubleshoot the installation.
7. Disclaimer

Operation

Texecom cannot guarantee the operation of the network or the Internet Service Provider (ISP), and
as such make no claims for reliability of connections or system performance.
Push Notifications
Push notifications are used entirely at the users own risk and Texecom will accept no liability for
system failure, missed communications, failure of polling, failure of message delivery or any other
failing which may occur.
Public, Shared, Corporate & Company Network Use
Many public, shared, corporate and company networks will block access to ports both incoming
and outgoing. Texecom cannot guarantee that use of such wired or wireless networks will allow
access to the alarm system, or indeed receipt of push notifications. If you cannot access the system
or receive notifications on a particular network, you should switch the devices WiFi off and use the
3G or GPRS network, or consult the network owners.

Technical Support

Texecom Technical Support should not be expected to assist installers or end users with
configurations of network components, other than the ComIP itself. It is the installer or users
responsibility to be able to provide the information required to enable the device, and to make
configuration changes to routers and switches where required.

8. Troubleshooting

Q: I cannot connect to the ComIP using Wintex or the app.
A: Change the comport that the ComIP is connected to Nothing Fitted on the Panel and press Yes.
Then change this back to Com-IP. This will resend the settings to the unit.
Q: I can connect locally but not remotely
A: For the app have you registered for push notifications? For Wintex have you registered with a
DDNS provider? Check that port forwarding is setup correctly for the router.
Q: My Router does not support port forwarding for fixed IP addresses outside the DHCP pool
A: Assign an IP address from within the DHCP pool and reserve it using the MAC address.
Q: I have a Premier 412/816 or 832, how do I enter the IP address?
A: The IP address should be entered without dots. For example 1921680110001 instead of
192.168.0.1/10001
14 INS273-6