Troubleshooting; Getting Support; Getting Support Through Remote Management - Samsung Smart Remote E-Manual

Troubleshooting

If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, contact the Samsung Call Center.

Getting Support

Get help directly from Samsung if you have a problem with your TV.

Getting support through Remote Management

Settings
After consenting to our service agreement, you can use
a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely, via the
web. You can also turn Remote Management
" You can also start this function by pressing and holding the
" This function requires an Internet connection.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
Diagnose your TV
●
Adjust the TV settings for you
●
Perform a factory reset on your TV
●
Install recommended firmware updates
●
How does Remote Support Work?
You can easily get Samsung Remote Support service for your TV:
1.
Call the Samsung Contact Center and ask for remote support.
2.
Open the menu on your TV and go to the
3.
Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the agent.
4.
The agent will then access your TV.
Support Remote Management
on and off.
Support
Try Now
Remote Management to access Remote Support and have
button for 5 or more seconds.
section. ( Settings
- 106 -
Support)