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Table of Contents
Troubleshooting
Related Manuals for Siemens Octiv Custom+
Summary of Contents for Siemens Octiv Custom+
- Page 1 Octiv Custom+ ™ User Guide www.siemens.co.uk/hearing Life sounds brilliant.
- Page 2 Content Welcome Your hearing instruments Getting to know your hearing instruments Components and names Controls Settings Battery size Service information Batteries Replacing batteries Daily use Turning on and off Inserting Removing Adjusting the volume Changing the hearing program Using two hearing instruments On the phone Telephone program Automatic program switch (AutoPhone)
- Page 3 Maintenance and care Cleaning Drying Storage Troubleshooting Important information Intended use Explanation of symbols Transport and storage conditions Disposal information Technical information Conformance information Important safety information Personal safety Product safety Tinnitus noiser Country-specific information Content...
- Page 4 This document, along with support from your NHS Provider, will help you. You will quickly come to appreciate the advantages and greater quality of life your hearing instrument offers. CAUTION Read this user guide thoroughly and completely and follow the safety information in this document to avoid damage or injury.
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Page 5: Your Hearing Instruments
Your hearing instruments Getting to know your hearing instruments It is recommended to familiarise yourself with your new hearing instruments. With the instruments in your hand try using the controls and note their location on the instrument. This will make it easier for you to feel and press the controls while wearing the hearing instruments. -
Page 6: Components And Names
Components and names This user guide describes several types of hearing instruments. Use the following pictures to identify the type of hearing instrument that you use. Note that the push button, the volume control wheel and the vent are individually positioned on your hearing instrument to best suit your ear. - Page 7 ITC (In The Canal) with controls ➊ Microphone ➋ Push button (optional) ➌ Second microphone (optional) ➍ Battery compartment ➎ Volume control wheel (optional) ➏ Vent ITC (In The Canal) without controls ➊ Vent ➋ Battery compartment ➌ Microphone CIC (Completely In the Canal) ➊...
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Page 8: Controls
Controls With the controls you can, for example, adjust the volume or switch hearing programs. Your hearing instruments either have a push button, a volume control wheel - or no control at all. Your NHS Provider has assigned your desired functions to the push button. - Page 9 Push button Function Left Right Program change Volume up Volume down Standby/turn on press briefly, press 2 seconds Volume control wheel Function Volume up Rotate wheel forward. Volume down Rotate wheel backward. Your hearing instruments...
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Page 10: Settings
Settings Ask your NHS Provider to mark your individual settings on the following pages. Hearing programs Read more in section "Changing the hearing program". Your hearing instruments... - Page 11 Features Power-on delay enables whistle-free insertion of hearing instruments. Read more in section "Turning on and off". e2e wireless enables simultaneous control of both hearing instruments. Read more in section "Using two hearing instruments". AutoPhone automatically switches to the telephone program when the telephone receiver approaches the ear.
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Page 12: Battery Size
Battery size Batteries Non-rechargeable (size 10) Non-rechargeable (size 312) Non-rechargeable (size 13) Your hearing instruments... -
Page 13: Service Information
Service information Serial numbers Left: Right: Service dates Your NHS Provider Date of purchase: Your hearing instruments... -
Page 14: Batteries
Batteries When the battery is low the sound becomes weaker or you will hear an alert signal. It depends on the battery type how long you have until you have to replace the battery. Replacing batteries Remove empty batteries immediately and dispose of according to local regulations. - Page 15 Inserting: Remove the protective film from the new battery. Insert the battery. Make sure the "+" symbols on the battery and compartment are aligned. Carefully close the battery compartment. If you feel resistance, the battery is not inserted correctly. Do not attempt to close the battery compartment by force.
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Page 16: Daily Use
Daily use Turning on and off You have several options to turn your hearing instruments on or off. Via battery compartment: Turning on: Close the battery compartment. The default volume and hearing program are set. Turning off: Open the battery compartment. Via push button: Turning on or off: Press the push button for 2 seconds. - Page 17 When wearing the hearing instruments, an ■ optional signal can indicate when an instrument is turned on or off. Remove the batteries if the hearing instruments ■ are not used for several days. When the power-on delay is activated, the hearing instruments turn on after a delay of several seconds.
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Page 18: Inserting
Inserting Carefully push the hearing instrument into the ear canal. Twist it slightly until it sits well. Open and close your mouth to avoid accumulation of air in the ear canal. Insert the right hearing instrument with the ■ right hand and the left hearing instrument with the left hand. -
Page 19: Removing
Removing NOTICE Never pull on the battery compartment door or volume control wheel to remove the hearing instrument. This could damage your hearing instrument. Push lightly on the back of your ear to loosen the hearing instrument. If your hearing instrument is equipped with a removal cord, remove the hearing instrument by pulling the removal cord towards the back of your head. -
Page 20: Adjusting The Volume
Adjusting the volume Your hearing instruments automatically adjust the volume to the listening situation. If you prefer manual volume adjustment, rotate the volume control wheel, press the push button briefly, or use a remote control. Refer to section "Controls" for your personal settings. Daily use... -
Page 21: Changing The Hearing Program
Changing the hearing program Hearing programs change the characteristics of the sound coming through the hearing instrument. They help you to select the optimal setup for every listening situation. An optional signal can indicate the change of the hearing program. To change the hearing program, press the push button briefly or use a remote control. -
Page 22: Using Two Hearing Instruments
Using two hearing instruments Very rarely does hearing loss occur in only one ear, therefore the use of two instruments ensures that you are improving your hearing in all situations allowing you to better participate in your daily life. When controlling two instruments you have the following options to, for example, change the hearing program: You can control each hearing instrument separately. -
Page 23: On The Phone
On the phone When you are on the phone, turn the receiver slightly so that the ear is not completely covered. Telephone program You may prefer a certain volume when using the phone. Ask your NHS Provider to configure a telephone program. Switch to the telephone program whenever you are on the phone or use the automatic program switch. - Page 24 Not all telephones produce a magnetic field strong enough to activate the AutoPhone function. In this case, you can use the Siemens AutoPhone magnet, which is available as an accessory, and attach it to the telephone receiver.
- Page 25 WARNING Risk of affecting life support systems! Use a magnet only when it is a safe distance away from life support systems, such as pacemakers or magnetic valves. For example, the safe distance between pacemaker and magnet should be at least 10 cm (4 inches). On the phone...
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Page 26: Audio Induction Loops
Audio induction loops Many telephones as well as public places like theatres offer the audio signal (music and speech) via an audio induction loop. With this system, your hearing instruments can directly receive the desired signal – without distracting noise in the environment. You can usually recognise audio induction loop systems by certain signs. -
Page 27: Maintenance And Care
Maintenance and care Siemens hearing instruments are so robust that they will function reliably for years. It is, however, important that you take care of your instruments and observe a few basic rules, which will soon become habit. Cleaning For hygiene reasons and to maintain functionality, clean your hearing instruments daily. -
Page 28: Maintenance And Care
Your NHS Provider can clean or exchange the following parts, if they are soiled: - Wax protection - Microphone protection (windscreen) Drying Dry your hearing instruments overnight. Ask your NHS Provider for recommended drying products. Storage During longer periods of non-use, store your hearing instruments with open battery compartment (and bat- teries removed) in a drying system in order to prevent the penetration of moisture. -
Page 29: Troubleshooting
Troubleshooting Problem and possible solutions Sound is weak. Increase the volume. ■ Gently close the battery compartment completely. ■ Clean the hearing instrument. ■ Replace the battery. ■ Ask your NHS Provider to exchange the wax ■ protection and/or the microphone cover. Hearing instrument emits whistling sounds. -
Page 30: Troubleshooting
Problem and possible solutions Hearing instrument does not work. Turn the hearing instrument on. ■ Gently close the battery compartment completely. ■ Replace the battery. ■ Make sure the battery is inserted correctly. ■ Power-on delay is active. Wait several seconds and ■... -
Page 31: Storage
Important information Intended use Hearing instruments are intended to improve the hearing of hearing impaired persons. Diagnosis and prescription of a hearing instrument must be performed by hearing health specialists, e.g. acousticians, audiologists or ENT doctors. Use the hearing instruments and accessories only as described in this user guide. -
Page 32: Important Information
Disposal information Within the European Union, the marked equipment is covered by "Directive 2002/96/EC of the European Parliament and of the Council of 27 January 2003 on waste electrical and electronic equipment." Amended by "Directive 2003/108/EC" (WEEE). NOTICE Recycle hearing instruments, accessories and packaging according to national regulations. - Page 33 Australia) This Class B digital apparatus complies with Canadian ICES-003. Changes or modifications made to this equipment not expressly approved by Siemens Audiologische Tech- nik GmbH for compliance may void the FCC authorization to operate this equipment. FCC compliance This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
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Page 34: Conformance Information
Consult the dealer or an experienced radio/TV techni- ■ cian for help. Conformance information With the CE marking Siemens confirms compliance with the European Directive 93/42/EEC concerning medical devices. 0123 For the products with e2e wireless 2.0 Siemens additionally confirms compliance with the European Directive 99/5/EC (R&TTE) concerning radio and telecom-... -
Page 35: Important Safety Information
Important safety information Personal safety WARNING Risk of affecting electronic equipment! In areas where the use of electronics or wireless devices are restricted, verify if your device has to be turned off. WARNING Risk of impairing the residual hearing of the user. Use only hearing instruments that have been fitted especially for your needs. -
Page 36: Important Safety Information
If parts have been swallowed consult a physician or hospital immediately. Siemens offers special hearing instruments for the fitting of infants and small children. Ask your NHS Provider for further information. Important safety information... -
Page 37: Product Safety
Product safety NOTICE Leaking batteries damage the hearing instruments. Turn the hearing instruments off when not in use to preserve the battery. Remove batteries when the instruments are not in use for a prolonged period of time. NOTICE Protect your hearing instruments from extreme heat. - Page 38 NOTICE Protect your hearing instruments from high humidity. Do not wear them in the shower or when you apply make-up, perfume, aftershave, hairspray or suntan lotion. Only for two instruments or the use of a remote control: In some countries restrictions for the usage of wireless equipment exist.
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Page 39: Tinnitus Noiser
WARNING Risk of further impairment to the user’s hearing health. There are some potential concerns associated with the use of any sound generating tinnitus therapy device. Discontinue use and seek medical evaluation if any of the following conditions occur: chronic skin irritation on, near, or around the site of device placement. - Page 40 For NHS Providers: The target population is primarily the adult population over 21 years of age. The patient may have some control of the level or volume of the signal and the patient should discuss this adjustment as well as his or her comfort level and sound of the signal with their NHS Provider.
- Page 41 WARNING Risk of further impairment to the user’s hearing health. A NHS Provider should advise a prospective tinnitus noiser user to consult promptly with a licensed physician (preferably an ear specialist) before using the tinnitus noiser if the NHS Provider determines through inquiry, actual observation, or review or any other available information concerning the prospective user that the...
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Page 42: Country-Specific Information
Country-specific information Country-specific information... - Page 43 Gatwick Road Crawley West Sussex RH10 9NH United Kingdom Siemens Audiologische Technik GmbH Gebbertstrasse 125 91058 Erlangen Germany Phone +49 9131 308 0 Order/Item No. 00001234 | JN6825 © Siemens AG, 11.2013 Based on: D00110598 copyright 11.2013 Siemens AG www.siemens.co.uk /hearing...