Content Welcome Your hearing instruments Getting to know your hearing instruments Components and names Controls Settings Battery size and ear pieces Service information Batteries Replacing non-rechargeable batteries Recharging rechargeable batteries Daily use Turning on and off Inserting Removing Adjusting the volume Changing the hearing program Further adjustments (optional) Using two hearing instruments (optional) On the phone Telephone program Automatic program switch (AutoPhone) Content...
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Audio induction loops Telecoil program and remote control Maintenance and care Cleaning Drying Storage Exchanging ear pieces Troubleshooting Important information Intended use Explanation of symbols Transport and storage conditions Disposal information Technical information Conformance information Important safety information Personal safety Product safety Tinnitus noiser Country-specific information Content...
Welcome You have chosen a Siemens hearing instrument, a reliable partner to accompany you through everyday life. Like everything new, it will take you a little while to become familiar with it. This document, along with support from your Hearing Care Professional, will help you. You will quickly come to appreciate the advantages and greater quality of life your hearing instrument offers. CAUTION Read this user guide thoroughly and completely and follow the safety information in this document to avoid damage or injury. To benefit most from your hearing instrument, wear it daily and all day long. Especially after longer periods of living with hearing loss, a dedicated hearing training is recommended - with a Hearing Care Professional or at home. Welcome...
Your hearing instruments Getting to know your hearing instruments It is recommended to familiarize yourself with your new hearing instruments. With the instruments in your hand try using the controls and note their location on the instrument. This will make it easier for you to feel and press the controls while wearing the hearing instruments. NOTICE Do not pull the receiver connection as this could damage your hearing instruments. If you have problems pressing the controls of your hearing instruments while wearing them, you can ask your Hearing Care Professional about a remote control option. Your hearing instruments...
Controls With the controls you can, for example, adjust the volume or switch hearing programs. Your hearing instruments either have a push button or a rocker switch – or no control at all. The Hearing Care Professional has assigned your desired functions to the controls. Ask your Hearing Care Professional to mark your controls and their functions on the following pages. Control Left Right Push button Rocker switch No control You can also use a remote control. Your hearing instruments...
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Push button Function Left Right Program change Volume up Volume down Standby/turn on press briefly, press 2 seconds Your hearing instruments...
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Rocker switch Function Left Right Program up/down Volume up/down Tinnitus noiser level up/down Sound balance Standby/turn on press briefly, press 2 seconds, press 5 seconds Your hearing instruments...
Settings Ask your Hearing Care Professional to mark your individual settings on the following pages. Hearing programs Read more in section "Changing the hearing program". Features Power-on delay enables whistle-free insertion of hearing instruments. Read more in section "Turning on and off". e2e wireless enables simultaneous control of both hearing instruments. Read more in section "Using two hearing instruments". AutoPhone automatically switches to the telephone program when the telephone receiver approaches the ear. Read more in section "On the phone". Your hearing instruments...
Batteries When the battery is low the sound becomes weaker or you will hear an alert signal. It depends on the battery type how long you have until you have to replace or recharge the battery. Replacing non-rechargeable batteries Remove empty batteries immediately and dispose of according to local regulations. Remember to have your replacement batteries with you at all times. Removing: Open the battery compartment. The battery falls out when the compartment is completely open. If the battery does not fall out, lightly tap the instrument or use the magnet stick. The magnet stick is available as an accessory. Batteries...
Inserting: Remove the protective film from the new battery. Insert the battery with the "+" symbol facing up (refer to the picture). Carefully close the battery compartment. If you feel resistance, the battery is not inserted correctly. Do not attempt to close the battery compartment by force. It can be damaged. Recharging rechargeable batteries Charge rechargeable batteries before first use. To charge the batteries, follow the instructions in the charger’s user guide. After many recharging cycles, the battery lifetime may reduce. In this case, replace the rechargeable battery with a new one. To do so, follow the instructions for replacing non-rechargeable batteries. Batteries...
Daily use Turning on and off You have several options to turn your hearing instruments on or off. Via battery compartment: Turning on: Close the battery compartment. The default volume and hearing program are set. Turning off: Open the battery compartment. After charging: Turning on: Take the instruments out of the charger. The previously used volume and hearing program are set. Via push button or rocker switch: Turning on or off: Press the push button or the rocker switch. Refer to section "Controls" for your personal settings. After turning on, the previously used volume and hearing program are set. Daily use...
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Via remote control: Follow the instructions in the remote control's user guide. After turning on, the previously used volume and hearing program are set. When wearing the hearing instruments, an ■ optional signal can indicate when an instrument is turned on or off. Remove the batteries if the hearing instruments ■ are not used for several days. When the power-on delay is activated, the hearing instruments turn on after a delay of several seconds. During this time you can insert the hearing instruments without experiencing unpleasant whistling. The "power-on delay" can be activated by your Hearing Care Professional. Daily use...
Inserting Your hearing instruments have been fine-tuned for your right and left ear. Colored markers indicate the side: red marker = right ear ■ blue marker = left ear ■ To insert the hearing instrument: Hold the receiver cable at the bend. Carefully push the ear piece in ➊ the ear canal Twist it slightly until it sits well. Open and close your mouth to avoid accumulation of air in the ear canal. Lift the hearing instrument and slide it over the top of ➋ your ear . CAUTION Risk of injury! Insert the ear piece carefully and not too deeply into the ear. Daily use...
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Insert the right hearing instrument with the ■ right hand and the left hearing instrument with the left hand. If you have problems inserting the ear piece, ■ use the other hand to gently pull your earlobe downwards. This opens the ear canal and eases insertion of the ear piece. The optional concha lock helps to securely retain the ear piece in your ear. To position the concha lock: Bend the concha lock and position it carefully into the bowl of your ear (refer to the picture). Daily use...
Removing Lift the hearing instrument and slide it over the top of ➊ your ear If your hearing instrument is equipped with a custom shell or a Click Mold, remove it by pulling the small removal cord toward the back of your head. For all other ear pieces: Grip the receiver in the ➋ ear canal with two fingers and pull it carefully out CAUTION Risk of injury! In very rare cases the ear piece could remain in your ear when removing the hearing instrument. If this happens, have the ear piece removed by a medical professional. Clean and dry your hearing instruments after usage. Read more in section "Maintenance and care". Daily use...
Adjusting the volume Your hearing instruments automatically adjust the volume to the listening situation. If you prefer manual volume adjustment, press the push button or the rocker switch, or use a remote control. Refer to section "Controls" for your personal settings. An optional signal can indicate the volume change. Daily use...
Changing the hearing program Hearing programs change the characteristics of the sound coming through the hearing instrument. They help you to select the optimal setup for every listening situation. An optional signal can indicate the change of the hearing program. To change the hearing program, press the push button or the rocker switch, or use a remote control. Refer to section "Controls" and to section "Settings" for your personal settings and for a list of your hearing programs. If the AutoPhone function is activated, the hearing program switches automatically to a telephone program when the telephone receiver is close to the ear. Read more in section "On the phone". Daily use...
Further adjustments (optional) The controls of your hearing instruments can also be used to change, for example, the sound balance or the tinnitus noiser level. Sound balance allows you to adjust the bass and treble to your preferences. Refer to section "Controls" for your personal settings. Using two hearing instruments (optional) Very rarely does hearing loss occur in only one ear, therefore the use of two instruments ensures that you are improving your hearing in all situations allowing you to better participate in your daily life. When controlling two instruments you have the following options to, for example, change the hearing program: You can control each hearing instrument separately. ■ You can control both hearing instruments ■ simultaneously. Your Hearing Care Professional has to activate the "e2e wireless" function, enabling both hearing instruments to exchange information. You can then use either a remote control or the user controls on either of your instruments for the desired function e.g. volume change. The control elements of both instruments can even be set differently – thus offering you the degree of control you really need. Daily use...
On the phone When you are on the phone, hold the telephone receiver slightly above your ear. The hearing instrument and telephone receiver have to be aligned. Turn the receiver slightly so that the ear is not completely covered. Telephone program You may prefer a certain volume when using the phone. Ask your Hearing Care Professional to configure a telephone program. Switch to the telephone program whenever you are on the phone or use the automatic program switch. Whether a telephone program or the automatic program switch are configured for your hearing instrument is listed in section "Settings". On the phone...
Automatic program switch (AutoPhone) Your hearing instrument can automatically select the telephone program when you hold the telephone receiver close to the ear. When you end the phone call, the previously used program is activated. If you want to use this function, ask your Hearing Care Professional to do the following: Activate the AutoPhone function. ■ Check the telephone receiver’s magnetic field. ■ For the automatic program switch, your hearing instrument detects the telephone receiver’s magnetic field. Not all telephones produce a magnetic field strong enough to activate the AutoPhone function. In this case, you can use the Siemens AutoPhone magnet, which is available as an accessory, and attach it to the telephone receiver. NOTICE See the AutoPhone magnet user guide for instructions on how to position the magnet. Use the approved AutoPhone magnet only. Ask your Hearing Care Professional for this accessory. On the phone...
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NOTICE Magnets can disturb electrical devices and delete stored data. Keep magnets away from computers, monitors, television sets, storage media and other electronic equipment/devices. WARNING Risk of affecting life support systems! Use a magnet only when it is a safe distance away from life support systems, such as pacemakers or magnetic valves. For example, the safe distance between pacemaker and magnet should be at least 10 cm (4 inches). On the phone...
Audio induction loops Many telephones as well as public places like theatres offer the audio signal (music and speech) via an audio induction loop. With this system, your hearing instruments can directly receive the desired signal – without distracting noise in the environment. You can usually recognize audio induction loop systems by certain signs. Ask your Hearing Care Professional to configure a telecoil program. Switch to the telecoil program whenever you are in a place with an audio induction loop. Whether the telecoil program is configured for your hearing instrument is listed in section "Settings". Telecoil program and remote control NOTICE For instruments with wireless connectivity: When the telecoil program is active, the remote control may cause a pulsing noise. Use the remote control with a distance greater than 10 cm (4 inches). Audio induction loops...
Maintenance and care Siemens hearing instruments are so robust that they will function reliably for years. It is, however, important that you take care of your instruments and observe a few basic rules, which will soon become habit. Cleaning For hygiene reasons and to maintain functionality, clean your hearing instruments daily. NOTICE Do not put your hearing instruments in water. Clean your hearing instruments with a soft, dry tissue. When using a Click Dome, clean it by squeezing the tip of the dome. Ask your Hearing Care Professional for recommended cleaning products, special care sets and further information on how to keep your hearing instruments in good condition. For a more thorough professional cleaning, take your instruments to your Hearing Care Professional. Maintenance and care...
Drying Dry your hearing instruments overnight. Ask your Hearing Care Professional for recommended drying products. Storage During longer periods of non-use, store your hearing instruments with open battery compartment (and batteries removed) in a drying system in order to prevent the penetration of moisture. Exchanging ear pieces You may want to exchange the ear pieces from time to time. The procedure for exchanging ear pieces depends on the type of ear piece. In section "Settings", your Hearing Care Professional has marked your type of ear piece. Maintenance and care...
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Exchanging Click Domes If you have problems removing the old Click Dome, use the packaging of the Click Domes or the removal tool: The removal tool is available as an accessory. To exchange Click Domes: Follow the instructions on the packing of the Click Domes or the instructions delivered with the removal tool. Take particular care that the new Click Dome clicks noticeably in place. Exchanging Click Molds or custom shells Ask your Hearing Care Professional. Maintenance and care...
Troubleshooting Problem and possible solutions Sound is weak. Increase the volume. ■ Replace or recharge the empty battery ■ (depending on the battery type). Clean or exchange the ear piece. ■ Hearing instrument emits whistling sounds. Reinsert the ear piece until it fits securely. ■ Decrease the volume. ■ Clean or exchange the ear piece. ■ Sound is distorted. Decrease the volume. ■ Replace or recharge the empty battery ■ (depending on the battery type). Clean or exchange the ear piece. ■ Hearing instrument emits signal tones. Replace or recharge the empty battery ■ (depending on the battery type). Troubleshooting...
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Problem and possible solutions Hearing instrument does not work. Turn the hearing instrument on. ■ Gently close the battery compartment completely. ■ Replace or recharge the empty battery ■ (depending on the battery type). Make sure the battery is inserted correctly. ■ Power-on delay is active. Wait several seconds and ■ check again. Consult your Hearing Care Professional if you encounter further problems. Troubleshooting...
Important information Intended use Hearing instruments are intended to improve the hearing of hearing impaired persons. Diagnosis and prescription of a hearing instrument must be performed by hearing health specialists, e.g. acousticians, audiologists or ENT doctors. Use the hearing instruments and accessories only as described in this user guide. Explanation of symbols Points out a situation that could lead to serious, moderate, or minor injuries. Indicates possible property damage. Advice and tips on how to handle your device better. Transport and storage conditions During extended periods of transport and storage, please observe the following conditions: Storage Transport Temperature 10 to 40 °C -20 to 60 °C Relative humidity 10 to 80 % 5 to 90 % Air pressure 700 to 1050 hPa 200 to 1200 hPa For other parts, such as batteries, other conditions may apply. Important information...
Disposal information Within the European Union, the marked equipment is covered by "Directive 2002/96/EC of the European Parliament and of the Council of 27 January 2003 on waste electrical and electronic equipment." Amended by "Directive 2003/108/EC" (WEEE). NOTICE Recycle hearing instruments, accessories and packaging according to national regulations. NOTICE To avoid environmental pollution, do not throw batteries into household trash. Recycle or dispose of batteries according to national regulations or return them to your Hearing Care Professional. Technical information Siemens Pure Xmi, where "X" stands for any digit (e.g. Siemens Pure 7mi, Siemens Pure 5mi, ...) FCC ID: SGI-WL002BTE IC: 267AB-WL002 Operating frequencies: F =3.28 MHz Important information...
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N14203 (EMC and radio communications compliance label Australia) This Class B digital apparatus complies with Canadian ICES-003. Changes or modifications made to this equipment not expressly approved by Siemens Audiologische Technik GmbH for compliance may void the FCC authorization to operate this equipment. FCC compliance This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following conditions: this device may not cause harmful interference, and ■ this device must accept any interference received, ■ including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio Important information...
Reorient or relocate the receiving antenna. ■ Increase the separation between the equipment and ■ receiver. Connect the equipment to an outlet on a circuit ■ different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV ■ technician for help. Conformance information With the CE marking Siemens confirms compliance with the European Directive 93/42/EEC concerning medical devices. For the products with e2e wireless 2.0 Siemens additionally confirms compliance with the European Directive 99/5/EC (R&TTE) concerning radio and telecommunications terminal equipment. Important information...
Important safety information Personal safety CAUTION Risk of injury! Always wear the receiver cable with an ear piece. Make sure that the ear piece is completely attached. WARNING Risk of affecting electronic equipment! In areas where the use of electronics or wireless devices are restricted, verify if your device has to be turned off. WARNING Risk of impairing the residual hearing of the user. Use only hearing instruments that have been fitted especially for your needs. WARNING Risk of injury! Do not use obviously damaged devices and return them to point of sale. Important safety information...
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WARNING Risk of explosion! Do not use your hearing instruments in explosive atmospheres (e. g. in mining areas). WARNING Choking hazard! Your hearing instruments contain small parts which can be swallowed. Keep hearing instruments, batteries and accessories out of reach of children and mentally disabled persons. If parts have been swallowed consult a physician or hospital immediately. Siemens offers special hearing instruments for the fitting of infants and small children. Ask your Hearing Care Professional for further information. Important safety information...
Product safety NOTICE Leaking batteries damage the hearing instruments. Turn the hearing instruments off when not in use to preserve the battery. Remove batteries when the instruments are not in use for a prolonged period of time. NOTICE Protect your hearing instruments from extreme heat. Do not expose them to direct sunlight. NOTICE Do not dry your hearing instruments in the microwave oven. NOTICE Different types of strong radiation, e. g. during X-ray or MRI head examinations, may damage hearing instruments. Do not wear the hearing instruments during these or similar procedures. Weaker radiation, e. g. from radio equipment or airport security, does not damage the hearing instruments. Important safety information...
NOTICE Protect your hearing instruments from high humidity. Do not wear them in the shower or when you apply make-up, perfume, aftershave, hairspray or suntan lotion. Only for two instruments or the use of a remote control: In some countries restrictions for the usage of wireless equipment exist. Refer to local authorities for further information. NOTICE Your hearing instruments are designed to comply with international standards on electromagnetic compatibility but interference with nearby electronic devices could occur. In this case, move away from the source of interference. Tinnitus noiser Your hearing instrument may be equipped with a tinnitus noiser. The use of the tinnitus noiser should be only on the advice and in consultation with your Hearing Care Professional. Important safety information...
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WARNING Risk of further impairment to the user’s hearing health. There are some potential concerns associated with the use of any sound generating tinnitus therapy device. Discontinue use and seek medical evaluation if any of the following conditions occur: chronic skin irritation on, near, or around the site of device placement. unusual side effects (e.g. dizziness, nausea, headaches, heart palpitations). perceived decrease in auditory function (e.g. decreased loudness, speech not as clear). WARNING Risk of further impairment to the user’s hearing health. The volume of the tinnitus noiser can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. The tinnitus noiser should never be used at uncomfortable levels. Important safety information...
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For Hearing Care Professionals: The target population is primarily the adult population over 21 years of age. The patient may have some control of the level or volume of the signal and the patient should discuss this adjustment as well as his or her comfort level and sound of the signal with their Hearing Care Professional. WARNING Risk of further impairment to the user’s hearing health. The volume of the tinnitus noiser can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time. Should the tinnitus noiser be set to such a level in the hearing instrument, advise the user of the maximum amount of time per day he or she should use the tinnitus noiser. For example, occupational safety guidelines restrict continuous noise exposure of 80 dBA SPL to 8 hours per day. The tinnitus noiser should never be used at uncomfortable levels. Important safety information...
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WARNING Risk of further impairment to the user’s hearing health. A Hearing Care Professional should advise a prospective tinnitus noiser user to consult promptly with a licensed physician (preferably an ear specialist) before using the tinnitus noiser if the Hearing Care Professional determines through inquiry, actual observation, or review or any other available information concerning the prospective user that the prospective user has any of the following conditions: Visible congenital or traumatic deformity of the ear. History of active drainage from the ear within the previous 90 days. History of sudden or rapidly progressive hearing loss within the previous 90 days. Acute or chronic dizziness. Unilateral hearing loss of sudden or recent onset within the previous 90 days. Important safety information...
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