Troubleshooting - Samsung Ezon SHS-5120XM series User Manual

Troubleshooting

Please refer to the following if the door lock does not operate properly. If the problem
can still not be solved, contact the nearest service center.
Power Source
Problem
There is no power.
Password / Card or Key Tag
Problem
The password
cannot be changed.
The card or key tag
cannot be
registered.
The door cannot be
opened even after
entering the
password followed
by the [ ] button.
The door cannot be
opened with a card
or key tag.
38
- Check to ensure the batteries are in good condition, with
the poles (+/-) correctly placed.
- Check to see if the batteries are discharged, or have been
inserted improperly.
- This may be a case of delayed password change. The
password must be changed while the number pad is
lighted. Furthermore, the new password must be entered
within 5 seconds of entering the previous one.
- Replace the batteries if they are discharged.
- Repeat the procedure again, referring to "Password
Registration/Change" in the user guide.
- When registering multiple cards and key tags continuously,
the next card or key tag must be placed on the card
reader within 5 seconds of the previous card or key tag.
- Check that the registered password has been correctly
entered.
- If the light of the number pad turns out while the password
is being entered, then the entry will not be accepted.
Reenter the password from the beginning when the
number pad is lighted again after pressing the [Enter
Number] button. (The light of the number pad is
automatically turned off if an entry is not initiated within 5
seconds.)
- This may be a case of an unregistered card or key tag
being used, or of the card or key tag not being
recognized. Register the card or key tag, and try to open
it again.
- The card or key tag must be properly placed on the card
reader.
Solution
Solution
Remark
P. 14~15
Remark
P. 18~19
P. 20~21
P. 27
P. 28