Philips 7000PHB Instructions For Use Manual page 8

2. The Home Communicator calls the Response Center. When it dials
the Response Center, the Home Communicator will repeatedly say:
"Your Help Call is in progress; please wait." Once it connects with the
Response Center, it will say: "Your call has been connected; someone
will be right with you."
3. The Response Center will answer the call. A Response Associate
will speak to you through the Home Communicator's built-in speaker
and hear you through the Home Communicator's highly sensitive
microphone. He/she will ask if you need help. If you do not need help,
just tell the Response Associate that help is not needed.
Note:
If you cannot speak or be heard, the Response Associate will try
calling you back. If you cannot answer or if the Response Associate cannot
hear you, Lifeline will contact your Responder or emergency services.
4. The Response Center will assess the situation. The Response
Associate will assess the situation and determine what type of
assistance you need.
5. Lifeline will contact Responders. As needed, Lifeline will contact either
Responders from the list you have provided, or, emergency services to
assist you. If Lifeline cannot reach any of the Responders you've listed,
they will contact emergency services to send help to your home.
6. Once your Responder or the emergency service arrives, they should
press your Help Button to let Lifeline know that help has arrived. The
Response Associate will contact the household to confirm that you
received the help that you needed.
7. Once Lifeline confirms that you have been assisted, a Response
Associate will contact the "People to Notify" you've designated,
letting them know you needed and received help.
8
For Internal Use