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Arris Touchstone DG3450 User Manual

Data gateway
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Touchstone DG3450 Data Gateway
User Guide
Release 34 DRAFT 1.6 June 2017
June 2017

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  • Page 1 Touchstone DG3450 Data Gateway User Guide Release 34 DRAFT 1.6 June 2017 June 2017...
  • Page 2 ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products.

  • Page 3: Table Of Contents

    Setting Parental Controls ....................22 Finding the MAC Address of a Computer ............... 22 Making Your Parental Control Settings..............23 Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 4 My wireless Internet connection stops working sometimes .......... 34 I can get on the Internet, but everything is slow ............34 Glossary ........................ 35 Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 5: Overview

    Touchstone DG3450 Data Gateway brings it all to you faster and more reliably. The Touchstone DG3450 Data Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The DG3450 also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility.

  • Page 6: Safety Requirements

    Chapter 2 Safety Requirements The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! Do not use product near water (i.e.

  • Page 7: Fcc Part 15

    This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 8: Radiation Exposure Statement

    2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 9: For Mexico

    (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 10: Getting Started

    Chapter 3 Getting Started About Your New Data Gateway The Touchstone DG3450 Data Gateway is DOCSIS compliant with the following features: Speed: up to thirty two times faster than DOCSIS 2.0 cable modems.  Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can ...

  • Page 11: Getting Service

    Data Gateway (printed on the Data Gateway)  If the Data Gateway was provided by your cable company, they already have the required information. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 12: System Requirements

    Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 13: About This Manual

    Chapter 3: Getting Started About this Manual This manual covers the Touchstone DG3450 Data Gateway. The model number is on the label affixed to the Data Gateway. 1. Model Number 2. Security Label Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide...

  • Page 14: What About Security

    Note: To connect more than four computers to the DG3450 through the Ethernet ports, you need an Ethernet hub (available at computer retailers). Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 15 To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 16: Installing And Connecting Your Data Gateway

    If you have ordered service, your cable company should configure the Data Gateway automatically. You need only follow the instructions in this section to install and connect the Data Gateway. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 17: Front Panel

    The front of the DG3450 has the following indicators. 1. Online: indicates internet data transmission status. 2. Wireless: indicates the status of the wireless LAN. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 18: Rear Panel

    Is an AC outlet available nearby? For best results, the outlet should not be switched and  should be close enough to the Data Gateway that extension cords are not required. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 19: Desktop Mounting Instructions

    Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 20: Connecting The Data Gateway

    Gateway, (3) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Data Gateway package. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 21: Configuring Your Wireless Connection

    If you need to modify the Data Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 22: Accessing The Configuration Interface

    Show drop-down, then click the Ethernet tab. The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select Airport Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 23: Making Your Parental Control Settings

    Note: Refer to the (page 22) for information on determining the MAC address of your computer. Keyword and Web Site Filtering: Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 24 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter Add Web Site Filter button respectively. Then click Apply button. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 25: Configuring Your Ethernet Connection

    TCP/IPv6 at the appropriate step. 1. From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 26: Tcp/Ip Configuration For Windows Vista

    Windows 10 Follow these steps to configure the Ethernet interface on a Windows 7, Windows 8, or Windows 10 operating system. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 27: Tcp/Ip Configuration For Macos

    9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 28: Using The Data Gateway

    Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 29: Indicator Lights For The Dg3450

    The Data Gateway has LED indicator lights to assist in troubleshooting. 1. Online 2. Wi-Fi Online LED The following table shows light patterns for the Online LED during normal operation. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 30: Wi-Fi Led

    Clients with active Green (fast blink) traffic/WPS (5 GHz or dual-band) No clients found Blue (slow blink) (2.4 GHz band only) Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 31: Using The Reset Button

    Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 32: Resetting The Router To Factory Defaults

    You may need to do this if a misconfiguration has locked out all access. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 33: Troubleshooting

    Press the Reset button on the back of the Data Gateway. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 34: I'm Not Getting On The Internet (Wireless)

    Other communications on the LAN, or interference with wireless connections, may slow down the connection. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 35: Glossary

    F-connector The type of connector used on coax cable. There are two common types of F- Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.

  • Page 36: Mac Address

    Internet. Release 34 DRAFT 1.6 June 2017 Touchstone DG3450 Data Gateway User Guide © 2017 ARRIS Enterprises LLC. All Rights Reserved.
  • Page 37 TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal Abbreviation for Radio Frequency. Some interference. literature refers to coax as “RF cable” and the connectors as “RF connectors.” RJ-45 Upstream A standard 8-conductor modular connector, commonly used on Ethernet The path from a subscriber device to the cable.
  • Page 38 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...

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