Table of Contents
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Table of Contents
Related Manuals for Arris Touchstone DG2460
Summary of Contents for Arris Touchstone DG2460
- Page 1 Touchstone DG2460 Data Gateway User Guide Release 24 STANDARD 1.1 February 2015...
- Page 2 ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
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Page 3: Table Of Contents
Making Your Parental Control Settings ............23 Chapter 5. Configuring Your Ethernet Connection ........25 Requirements ..................... 25 How to use this Chapter ................25 TCP/IP Configuration for Windows XP ..............25 Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 3... - Page 4 I'm not getting on the Internet (Wireless) ............33 My wireless Internet connection stops working sometimes ........34 I can get on the Internet, but everything is slow ..........34 Chapter 8. Glossary ................35 Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 4...
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Page 5: Chapter 1. Overview
Touchstone DG2460 Data Gateway brings it all to you faster and more reliably. The Touchstone DG2460 Data Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). - Page 6 Chapter 1: Overview For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumer. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 6...
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Page 7: Chapter 2. Safety Requirements
Chapter 2 Safety Requirements The ARRIS Data Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! Do not use product near water (i.e. -
Page 8: Fcc Part 15
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 8... -
Page 9: For Mexico
(2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 9... -
Page 10: Chapter 3. Getting Started
Chapter 3 Getting Started About Your New Data Gateway The Touchstone DG2460 Data Gateway is DOCSIS compliant with the following features: Speed: up to twenty four times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can ... -
Page 11: Getting Service
If the Data Gateway was provided by your cable company, they already have the required information. In addition, you should ask your cable company the following questions: Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 11... -
Page 12: System Requirements
Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 12... -
Page 13: About This Manual
Chapter 3: Getting Started About this Manual This manual covers the Touchstone DG2460 Data Gateway. The model number is on the label affixed to the Data Gateway. 1. Model Number 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure... -
Page 14: Ethernet Or Wireless
Note: You can use the wireless connection if your computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with your computer, see your computer dealer. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 14... - Page 15 If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 15...
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Page 16: Chapter 4. Installing And Connecting Your Data Gateway
If you have ordered service, your cable company should configure the Data Gateway automatically. You need only follow the instructions in this section to install and connect the Data Gateway. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 16... -
Page 17: Front Panel
6. WPS: indicates Wireless Protected Setup (WPS) is active. 7. WPS Button: begins associating the Data Gateway with a wireless device. 8. USB: USB host connector - future support for external USB devices. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 17... -
Page 18: Rear Panel
4. Power: connector for the power cord. Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Data Gateway: Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 18... -
Page 19: Desktop Mounting Instructions
Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 19... -
Page 20: Connecting The Data Gateway
The Power light on the front of the Data Gateway lights up, then flashes once (refer to the LED tables shown in Using the Data Gateway). See Troubleshooting (page 33) if the Power light does not turn on. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 20... -
Page 21: Configuring Your Wireless Connection
If you need to modify the Data Gateway’s default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 21... -
Page 22: Accessing The Configuration Interface
The “Ethernet ID” field shows the MAC address. To find the wireless MAC address, select Airport from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 22... -
Page 23: Making Your Parental Control Settings
To delete a keyword or web site Delete from the list, first click its check box and then click the button. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 23... - Page 24 0:00 indicates all day, or just click the All Day checkbox.) Add Keyword Filter Add Web Site Filter Apply d. Click the button respectively. Then click the button. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 24...
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Page 25: Chapter 5. Configuring Your Ethernet Connection
Network Connections 1. From the computer, select and double-click in the Control Panel. The Network Connection window displays a list of LAN connections and associated network adapters. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 25... -
Page 26: Tcp/Ip Configuration For Windows Vista
1. Open the Windows Control Panel. 2. Click Network and Internet Network and Sharing Center 3. Click Local Area Connection 4. Click to open the Status window. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 26... -
Page 27: Tcp/Ip Configuration For Macos X
8. If you are using TCP/IPv6, click near the bottom of the previous window. Automatically 9. Choose from the Configure IPv6 drop-down menu and click 10. Close the System Properties application. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 27... -
Page 28: Chapter 6. Using The Data Gateway
Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 28... -
Page 29: Indicator Lights For The Dg2460
4. 2.4 GHz WiFi 5. 5 GHz Wi-Fi Patterns: Normal Operation (LAN) The following table shows light patterns for the Ethernet and wireless LANs during normal operation. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 29... -
Page 30: Patterns: Normal Operation (Wan)
On = Internet AC Power Good to the Internet available Flash = Not Off = Internet not connected to the available Internet No AC Power Flash Firmware Upgrade Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 30... -
Page 31: Cable Modem Startup Sequence
Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 31... -
Page 32: Resetting The Router To Factory Defaults
Data Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 32... -
Page 33: Chapter 7. Troubleshooting
Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 33... -
Page 34: My Wireless Internet Connection Stops Working Sometimes
If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other communications on the LAN, or interference with wireless connections, may slow down the connection. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 34... -
Page 35: Chapter 8. Glossary
Domain Name Service (Server). An IP network from the Internet. The DG2460 service that associates a domain name provides a built-in firewall. (such as www.example.com) with an IP address. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 35... - Page 36 Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 36...
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Page 37: Release 24 Standard 1.1 February 2015 Touchstone Dg2460 Data Gateway User Guide
LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Release 24 STANDARD 1.1 February 2015 Touchstone DG2460 Data Gateway User Guide 37... - Page 38 Touchstone DG2460 User Guide Data Gateway Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...
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