Page 1
WATER TO THE EXTREME by Master Spas W A T E R T O T H E E X T R E M E swimming l fitness l therapy l family fun l premium line of jetted swim spas OWNER’S MANUAL...
Page 3
At the time of print, this manual is accurate in its information. Master Spas reserves the right to change or improve its product without prior notice. To check on updates or for other information, please visit www.masterspas.com and follow the links to the customer service section.
INTRODUCTION It’s time to relax! You now have your very own portable swim spa by Master Spas, Inc. By fully understanding the operation of each of the features of your new swim spa, you will be assured of many years of hassle-free, hot water therapy and fun.
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS When installing and using this electrical equipment, basic safety precautions should be observed including the following: READ AND FOLLOW ALL INSTRUCTIONS WARNING – To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
Page 7
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS (CONT.) (For units with GFCI) WARNING – This product is provided with a ground-fault circuit interrupter located on the front panel of selected swim spas and on the power cord of 120 volt convertible swim spas. The GFCI must be tested before each use. With the product operating, open the service door.
Page 8
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS (CONT.) b) Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly preg- nant women should limit swim spa water temperatures to 38˚C (100˚F). c) Before entering a swim spa, the user should measure the water tempera- ture since the tolerance of water temperature- regulating devices varies.
Page 9
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS (CONT.) DANGER – To reduce the risk of injury to persons, do not remove the suction grate. Suction through drains and skimmers is powerful when the jets in the swim spa are in use. Damaged covers can be hazardous to small children and adults with long hair.
Page 10
SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS (CONT.) The unit should be subjected to periodic routine maintenance once every quarter to make sure that the it is operating properly. DANGER – Risk of Electric Shock. A green colored terminal or a terminal marked G, GR, Ground, Grounding or the symbol shown in Figure 14.1 of UL 1563 is locat- ed inside the supply terminal box or compartment.
Page 11
SAFETY INSTRUCTIONS WARNING: CHILDREN SHOULD NOT USE SWIM SPAS OR HOT TUBS WITHOUT ADULT SUPERVISION AVERTISSEMENT: NE PAS LAISSER LES ENFANTS UTILISER UNE CUVE DE RELAXATION SANS SURVEILLANCE WARNING: DO NOT USE SWIM SPAS OR HOT TUBS UNLESS ALL SUCTION GUARDS ARE INSTALLED TO PREVENT BODY AND HAIR ENTRAPMENT.
Page 12
SAFETY INSTRUCTIONS WARNING: DO NOT USE A SWIM SPA OR HOT TUB IMMEDIATELY FOLLOWING STRENU- OUS EXERCISE AVERTISSEMENT: NE PAS UTILISER UNE CUVE DE RELAXATION IMMÉDIATEMENT APRÉS UN EXERCISE FATIGANT WARNING: PROLONGED IMMERSION IN A SWIM SPA OR HOT TUB MAY BE INJUROUS TO YOUR HEALTH AVERTISSEMENT: L’UTILISATION PROLONGÉE D’UNE CUVE DE RELAXATION PEUT...
GLOSSARY OF SWIM SPA TERMINOLOGY 1. THERAPY JETS Your new swim spa features a variety of jet styles. All jets, regardless of style return the water to the swim spa. Air is mixed with the water by using the air controls creating a gentle to most vigorous massage.
Page 14
GLOSSARY OF SWIM SPA TERMINOLOGY 8. ACCESS PANELS These are located on all four sides of the swim spa. All of the panels are removable should service be required. Panel “B” Panel “C” Panel “D” Panel “H” Panel “G” Panel “F” NOTE: Note: The above drawing illustrates the panel placement on the swim spa.
Page 15
GLOSSARY OF SWIM SPA TERMINOLOGY 14. SLICE VALVES These valves are used by service personnel to shut off water to the heater, main pump system and secondary pump system so that the water does not need to be drained should the swim spa require service.
ELECTRICAL INSTALLATION REQUIREMENTS ELECTRICAL INSTALLATION REQUIREMENTS !! TRAINER 12, 14, 17, 18 !! HAVE YOUR ELECTRICIAN READ THE FOLLOWING INFORMATION BEFORE INSTALLATION BEGINS Electrical connections made improperly, or the use of wire gauge sizes for incurring power which are too small, may continually blow fuses in the electrical equipment box, may damage the internal electrical controls and components, may be unsafe and in any case will void your warranty.
ELECTRICAL INSTALLATION REQUIREMENTS ELECTRICAL INSTALLATION REQUIREMENTS !! TRAINER 19 !! HAVE YOUR ELECTRICIAN READ THE FOLLOWING INFORMATION BEFORE INSTALLATION BEGINS The Trainer 19 swim spa requires two separate electrical power supplies. A 50 amp dedicated electrical service using #6 AWG copper wire with #8 AWG ground wire should be ran to the Spa Control Pack in the swim spa.
WIRING SCHEMATIC WIRING FOR MODELS THAT REQUIRE A SEPARATE GFCI BREAKER Balboa G.F.C.I Breaker Box Instruments Incorporated Wire Key Green (Ground) Red (Hot) Black (Hot) White (Neutral) Junction Box House Breaker Box Spa System Box WHITE (NEUTRAL) BLACK (HOT) RED (HOT) GREEN (GROUND) GRN (GROUND) NOTE: For a 240 V...
Swim spa installation is simple when properly planned. It is important that you read the following information carefully and consult with your Master Spas dealer. 1. Access - The actual dimensions of your new swim spa will determine the amount of space that is needed in moving the swim spa from curbside to its final installation area.
Due to the nature of water flow and hydro-therapy pumps, please be advised that air locking of pumps may occur. Master Spas, Inc. has taken measures to reduce the possibility of this, but it still may occur, especially after filling the swim spa. This is not a service covered by the warranty and service charges may apply.
WATER CHEMISTRY TERMS YOU SHOULD KNOW Before jumping into the Swim Spa Water Maintenance, here are some terms to help you. Parts per million, or ppm: This is a form of measurement used in most pool or swim spa chemical readings. Best described as any one million like items of equal size and make up, next to one unlike item, but of equal size.
Page 22
WATER CHEMISTRY TERMS YOU SHOULD KNOW Total dissolved solids (TDS): Materials that have been dissolved by the water. i.e. Like what happens when you put sugar in coffee or tea. Useful life of water (in days): Water should be drained at least once every 180 days. Useful life may vary by usage and bather load.
Bromine. Consult your dealer for additional ™ information. Master Spas, Inc. products are not designed to be used with Biquanides. These chemicals are found in SoftSwim and Baqua Spa products. Due to adverse effects from these types of sanitizers, the ®...
WATER QUALITY MAINTENANCE START-UP WATER QUALITY MAINTENANCE START-UP For Eco Pur Water Filter System ™ Step 1: Your swim spa should be filled using a Pre-filter, which can be obtained from your local dealer. This Pre-filter will help remove many of the minerals existing in the water, which will make adjusting the water balance easier after a new fill.
WATER QUALITY MAINTENANCE SCHEDULE - ECO PUR™ water quality maintenance schedule - eco pur™ BEFORE EACH USE Check swim spa water with a test strip for proper sanitation levels and adjust accordingly to the proper levels. Free chlorine level should be 1-3 ppm. ONCE A WEEK Add 1 ounce of non-chlorine shock/oxidizer* or chlorine* to swim spa to help maintain the water quality.
WATER QUALITY MAINTENANCE SCHEDULE - WATER QUALITY MAINTENANCE SCHEDULE - ECO PUR™ (continued) eco pur™ (continued) AFTER EACH USE Add 1 ounce of non-chlorine shock/oxidizer* or 1/2 ounce of chlorine* to the swim spa water. AS NEEDED If water looks hazy, check PH and Total Alkilinity, and treat with 1 ounce of chlorine*. Always refer to the chemical manufactures dosage recommendations listed on the container.
SWIM SPA WATER MAINTENANCE TROUBLE-SHOOTING GUIDe PROBLEM POSSIBLE CAUSES HOW TO FIX IT Chlorine / Bromine Odor • Excessive Chlorine or • Shock water with non-chlorine bromine levels shock treatment • Low pH • Adjust pH if necessary Water Odor •...
WHY CHEMICALS ARE IMPORTANT IN A SWIM SPA 1. Evaporation: As water evaporates, only pure water evaporates, leaving the salts, minerals, metals, and any unused chemicals behind. Adding water adds more salts, minerals, and metals. In time, the water can become saturated with these dissolved solids and can cause stains or scale to form on the walls of the swim spa or a scale build up inside the equipment.
MAINTENANCE RECOMMENDATIONS Your swim spa requires periodic draining and cleaning to ensure a safe, healthy environment. It is recommended that you clean your swim spa at least every 180 days. Heavy bather load will require cleaning it more often. DRAIN YOUR SWIM SPA •...
Page 30
MAINTENANCE RECOMMENDATIONS CARE OF LAMINAR FLOW JETS: • In order to keep your Laminar Flow Jets operating properly, follow these instructions in sequence: - Turn off Laminar Flow Jets - Remove outer ring by turning face counter clockwise - Remove internal Jet insert with a pair of needle nose pliers - Clean plastic filter at the back of the Jet insert so all holes are free of debris - Reinstall Jet insert and outer ring NOTE: To prevent premature failure of your swim spa cover, always turn Laminar Flow Jets down...
* Disclaimer: Master Spas does not recommend winterizing your swim spa. If you choose to do so, any damage that may result is not covered under the swim spa warranty.
Optional Exercise Equipment All Optional Exercise Equipment All The optional exercise equipment package makes it easy to exercise in your own back yard. There are shell mounted clips that are used to fasten the rowing equipment to the swim spa. These clips are located along the sides of your swim spa next to the grab rails that are placed around the perimeter of the swim area.
MAIN MENUS Main Menus NAVIGATION Navigating the entire menu structure is done with 2 or 3 buttons on the control panel. Some panels have separate WARM (Up) and COOL (Down) buttons, while others Trainer 19 has a separate controls have a single Temperature button. In the for each body of navigation diagrams Temperature buttons water...
Fill it up! FILL IT UP! PREPARATION AND FILLING Fill the swim spa to its correct operating level. Be sure to open all valves and jets in the plumbing system before filling to allow as much air as possible to escape from the plumbing and the control system during the filling process.
Swim spa - CONTROLS: Swim spa BEHAVIOR Swim spa Behavior PUMPS Press the “Jets 1” button once to turn pump 1 on or off, and to shift between low- and high- speeds if equipped. If left running, the pump will turn off after a time-out period. The pump 1 low-speed will time out after 30 minutes.
Temperature and Temp Range TEMPERATURE AND TEMP RANGE ADJUSTING THE SET TEMPERATURE When using a panel with Up and Down buttons (Temperature buttons), pressing Up or Down will cause the temperature to flash. Pressing a temperature button again will adjust the set temperature in the direction indicated on the button.
MODE – READY AND REST Mode – Ready and Rest In order for the swim spa to heat, a pump needs to circulate water through the heater. The pump that performs this function is known as the “heater pump.” The heater pump can be either a 2-Speed Pump 1 or a 24 hour circulation pump. If the heater pump is a 2-Speed Pump 1, READY Mode will circulate water every 1/2 hour, using Pump 1 Low, in order to maintain a constant water temperature, heat as needed, and refresh the temperature display.
flip (invert display Flip (Invert Display) NOTE: Some panels may have a dedicated FLIP button, which allows the user to flip the display with a single button-press. Adjusting Filtration MAIN FILTRATION Filter cycles are set using a duration. Each setting can be adjusted in 1-hour increments. Filter Cycle 1 and Filter Cycle 2 (if enabled) are set to the same duration.
General Messages general messages PRIMING MODE Each time the swim spa is powered up, it will enter Priming Mode. The purpose of Priming Mode is to allow the user to run each pump and manually verify that the pumps are primed (air is purged) and water is flowing.
Heater-Related Messages heater-related messages HEATER FLOW IS REDUCED (HFL) There may not be enough water flow through the heater to carry the heat away from the heating element. Heater start up will begin again after about 1 min. See “Flow Related Checks” below. HEATER FLOW IS REDUCED (LF)* There is not enough water flow through the heater to carry the heat away from the heating element and the heater has been disabled.
Sensor-Related Messages sensor-related messages SENSOR BALANCE IS POOR The temperature sensors MAY be out of sync by 2°F or 3°F. Call for Service. SENSOR BALANCE IS POOR* The temperature sensors are out of sync. The Sensor Balance is poor fault has been established for at least 1 hour.
System-Related Messages system-related messages MEMORY FAILURE - CHECKSUM ERROR* At Power-Up, the system has failed the Program Checksum Test. This indicates a problem with the firmware (operation program) and requires a service call. MEMORY WARNING - PERSISTENT MEMORY RESET* Appears after any system setup change. Contact your dealer or service organization if this message appears on more than one power-up, or if it appears after the system has been running normally for a period of time.
Your swim spa is equipped with a media locker station that will allow you to listen to personal selections through the audio system of the swim spa. The media locker station is compatible with most portable audio products. Master Spas, Inc. does not guarantee compatibility with all portable audio products due to software changes and upgrades.
FM broadcasts. Due to varying signal conditions the FM radio reception may be limited. The docking station is compatible with most iPod™ products. Master Spas, Inc. does not guarantee compatibility with all iPod™ products due to software changes and upgrades.
Page 46
deluxe fusion audio system deluxe fusion audio system ltem Description DIR- REPEAT DIR+ RANDOM Remote Control LCD Remote Control Buttons Battery Door. Buttons Music Mode FM Radio Mode Press once: toggle from Operation mode to Standby mode or vise versa. Power 12V trigger Press once:...
SWIM SPA TROUBLE SHOOTING GUIDE NOTHING ON THE SWIM SPA OPERATES- 1. Check the control panel display for any messages. If there is a message, refer to the diagnostic sec- tion on that model swim spa. There you will find the meaning of the message and what action is to be taken.
Page 48
SWIM SPA TROUBLE SHOOTING GUIDE SWIM SPA NOT HEATING * If the swim spas heater has failed, the majority of the time it will trip the GFCI breaker. If the swim spa is not heating and has not tripped the breaker, please follow these steps: 1.
REGULAR MAINTENANCE PROCEDURES Note: These are maintenance procedures are the responsibility of the swim spa owner to perform. These procedures are not covered by the swim spa warranty. CLEANING JETS The majority of jets in your swim spa can individually be turned on/off. If any of these jets become hard to turn, it will be necessary to remove the jet to clean it as grit/sand and mineral deposit may be present.
REGULAR MAINTENANCE PROCEDURES CARE OF YOUR SWIM SPA COVER Always cover your swim spa when not in use. This will greatly reduce energy consumption and will cause swim spa water to heat more rapidly. Water loss and chemical usage will also be reduced. •...
swim SPA CARE AND MAINTENANCE RECORD DATE DATE DATE DATE DATE DATE DATE DATE Drain & Clean Swim Spa Clean Filter Cartridge Soak Filter Cartridge in Solution Test GFCI Clean and Condition Swim Spa Cover Miscellaneous Service Miscellaneous Service DO NOT DIVE.
Page 52
swim SPA CARE AND MAINTENANCE RECORD DATE DATE DATE DATE DATE DATE DATE DATE Drain & Clean Swim Spa Clean Filter Cartridge Soak Filter Cartridge in Solution Test GFCI Clean and Condition Swim Spa Cover Miscellaneous Service Miscellaneous Service DO NOT DIVE.
Page 53
swim SPA CARE AND MAINTENANCE RECORD DATE DATE DATE DATE DATE DATE DATE DATE Drain & Clean Swim Spa Clean Filter Cartridge Soak Filter Cartridge in Solution Test GFCI Clean and Condition Swim Spa Cover Miscellaneous Service Miscellaneous Service DO NOT DIVE.
swim SPA CARE AND MAINTENANCE RECORD DATE DATE DATE DATE DATE DATE DATE DATE Drain & Clean Swim Spa Clean Filter Cartridge Soak Filter Cartridge in Solution Test GFCI Clean and Condition Swim Spa Cover Miscellaneous Service Miscellaneous Service DO NOT DIVE.
Page 56
WATER TO THE EXTREME by Master Spas 6927 Lincoln Parkway Fort Wayne, Indiana 46804 800-860-7727 www.masterspas.com POP10H2XOM Rev. 201707...
Need help?
Do you have a question about the Trainer 12 and is the answer not in the manual?
Questions and answers