Warranty And After-Sales Service - Samsung GALAXY TAB SC-01C Instruction Manual

Warranty and After-Sales Service

Warranty
•
FOMA terminal is provided with a written warranty. Make sure that you
receive it. Check the written contents and items such as "販売店名・お買
い上げ日 (Shop name/date of purchase)" and keep it in a safe place. If it
does not contain the necessary information, immediately contact the shop
where you bought it. The warranty is valid for a period of one year from the
date of purchase.
•
This product and all accessories are subject to change, in part or whole, for
the sake of improvement without prior notice.
•
Since troubles, repair or other handling of FOMA terminal may cause
contents in the phonebook etc. to be modified or deleted. DOCOMO
recommends making a copy of the phonebook data etc., in case.
* The registered data of contacts can be saved in microSD card or the UIM
using import/export function of Contacts (P.84).
After-Sales Service
When problems occur
Before requesting repair, read the section on "Troubleshooting" (P.119) in
this manual.
If the problem still persists, contact "Repairs" on the last page of this manual
(in Japanese only).
If the result of inquiries indicates that a repair is required
Take your FOMA terminal to DOCOMO-specified repair office. Be sure to
check the business hours of the repair office before you go. Also, you must
bring the warranty. Note that, repair may take longer time depending on the
state of damage.
■ In the warranty period
• FOMA terminal is repaired at no charge subject to the conditions of the
warranty.
• The warranty must be presented to receive warranty service. The
subscriber is charged for the repair of items not covered in the warranty
or repairs of defects resulting from misuse (damage of the liquid crystal
/connector etc.), accident, neglect, etc. even during the warranty
period.
• The subscriber is charged even during the warranty period for the
repair of failures caused by the use of devices or consumable items
that are not DOCOMO-specified.
■ Repairs may not be possible in the following cases.
• When judged as malfunction due to moisture at the repair office (e.g.
When detected in a moisture seal reaction)
• When corrosion due to moisture, condensation, perspiration, etc. is
detected, or if any of the internal boards are damaged or deformed
(repairs may not be possible if external connection jack, headphone
connection jack or the liquid crystal display is damaged, or the terminal
outer case is lifted)
* Even in case that a repair is possible, since those conditions are
outside the range of the warranty, a repair is charged.
■ After expiration of the warranty
All repairs that are requested are charged.
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