Help & Settings
We all need a little help every now and then. This is
where you'll find it.
Help direct to your sofa
There's tons of help hiding in your TV.
To find what you're looking for,
just follow the simple steps below:
1. From the Home screen, select
Help & Settings.
2. Then choose Help or hop online
and check out our list of FAQs at
virginmedia.com/help/tivo or
jump onto the forums by visiting
virginmedia.com/forums
Reset your PIN
Lost or forgotten your PIN? You can reset
your PIN using your TV by going to Home
> Help & Settings > Help > TiVo box >
Reset my PIN.
One remote to rule them all
Want to program your remote to control
the volume and mute on your TV? Select
Home > Help & Settings > Help > TiVo
box > Program your remote.
Watch our How to Videos to get the
most from your Virgin Media services by
going to Home > Help > How To Videos.
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Setting My Favourites
1.
Select Help & Settings on the
Home screen.
Choose Settings.
2.
Choose Favourite Channels.
3.
4.
Highlight a channel and press
on
your remote to make it a favourite.
5.
To remove a channel from your
favourites, press
.
Recording settings
If you'd like all your recordings to start a
bit earlier or perhaps limit the number
episodes of a series your TiVo box keeps,
you can change your Default Recording
Options.
1. From Home select Help & Settings >
Settings > Recordings > Series Link+
and Recording Options
2. Choose Series Link+ and Recording
Options where you can set values for:
•
Whether you just want new shows, or
repeats too.
•
How many episodes you want to keep
from a series.
•
Whether you want too record in HD or
not.
•
Number of minutes before a
programme's due to start that you'd like
to start recording.
•
Number of minutes after it's due to end
that you'd like to stop recording.
These new settings will only apply to all
the recordings you plan from now on and
not the recordings you've already made.
The simplest way to fix most issues
Restart the set top box
Shuts down your box, then starts it back up again. If there are recordings in
progress, they will be interrupted for the period of the reboot (around five minutes). It
won't affect scheduled recordings, Series Links, WishList searches or Suggestions.
Clear or Reset your set top box
Want to restart your box, or delete what's stored? You'll find the instructions here.
1. Select Help & Settings on the Home screen.
2. Choose Clear or Reset set top box.
3. Select Restart or Reset System.
4. Follow the instructions on screen.
Give your TiVo box a name
If you use your TiVo box with our TV
Anywhere App, or, have more than one
TiVo box and want to use it to watch box
to box, you might want to give it a friendly
name. Go to
> Help & Settings >
Settings > Devices > Name this TiVo
Box. You can select one of the suggested
names or enter one from scratch.
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Need help?
Do you have a question about the TiVO and is the answer not in the manual?
Questions and answers
How to programme a new handheld device to use the Virgin TIVO box