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Mitel 430 System Functions And Features

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Download this manual See also: System Manual, User Manual
MIVOICE OFFICE 400
SYSTEM FUNCTIONS AND FEATURES
MITEL 415/430/470 AND VIRTUAL APPLIANCE AS OF VERSION R4.1
SYSTEM MANUAL
syd-0570_en / 1.2 – R4.1 – © 08.2016

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  • Page 1 MIVOICE OFFICE 400 SYSTEM FUNCTIONS AND FEATURES MITEL 415/430/470 AND VIRTUAL APPLIANCE AS OF VERSION R4.1 SYSTEM MANUAL syd-0570_en / 1.2 – R4.1 – © 08.2016...
  • Page 2 The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    About Mitel ........
  • Page 4 Integrating mobile and external phones ..... . . 61 3. 2. 5. 3 Mitel Mobile Client / Mitel Mobile Client Controller ....64 3. 2. 5. 4 Virtual terminals.
  • Page 5 4. 7. 1 PISN-Internal Calls ........94 4.
  • Page 6 5. 11. 2 KT lines and Line Keys ........151 5.
  • Page 7 6. 4. 3. 6 Exchange access authorization......203 6. 4. 3. 7 Priority exchange allocation.
  • Page 8 8. 2 Individual charge counting or ICC ......265 8. 2. 1 Cumulative counter ........265 8.
  • Page 9 9. 2. 4. 2 Virtual Networking in the ISDN Network ..... . 324 9. 2. 5 Features in the up-circuit communication server....324 9.
  • Page 10 9. 6. 24. 2 Accepting the connection ....... . . 430 System functions and features as of R4.1...
  • Page 11 Take (taking a call) ........
  • Page 12 9. 11. 3. 5 Functions with Mitel Alarm Server ......495 9. 11. 3. 6 Interface descriptions .

  • Page 13: Product And Safety Information

    With more than US$1 billion in combined annual revenue, 60 million customers worldwide, and #1 market share in Western Europe, Mitel is a clear market leader in business communications. For more information, go to www.mitel.com.
  • Page 14 © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Mitel Schweiz AG. Conformity Mitel Schweiz AG hereby declares, that the MiVoice Office 400 products •...
  • Page 15 Product and Safety Information Use of third party software MiVoice Office 400 products comprise, or are partially based on, third-party software products. The licence information for these third-party products is listed in the user's guide of the MiVoice Office 400 product in question. Exclusion of Liability (Not valid for Australia.

  • Page 16: Safety Information

    A UPS system has to be connected up-circuit to ensure an uninter- ruptible power supply. Up to a specific performance limit a Mitel 470 communication server can also be powered redundantly using an auxiliary power supply. For more in- formation please refer to your communication server's system manual.

  • Page 17: Data Protection

    Product and Safety Information 1. 4 Data protection Protection of user data During operation the communication system records and stores user data (e.g. call data, contacts, voice messages, etc.). Protect this data from unauthorised access by using restrictive access control: •...

  • Page 18: About This Document

    DECT planning, and the possibilities for networking several systems into a private network (PISN) or an Mitel Advanced Intelligent Network (AIN) are not part of this Manual. They are de- scribed in separate documents.
  • Page 19 Additional information on the handling or alternative operation of equipment. See also Reference to other chapters within the document or to other documents. Mitel Advanced Intelligent Network Particularities that have to be observed in an AIN. References to the MiVoice Office 400 configuration tool WebAdmin...

  • Page 20: Limited Warranty (Australia Only)

    Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to com- ply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 21: Repair Notice

    Limitation of liability To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compli- ance with a statutory guarantee or loss or damage arising out of or in connection with the supply of goods or...

  • Page 22: After Warranty Service

    Product and Safety Information After Warranty Service Mitel offers ongoing repair and support for this product. If you are not otherwise entitled to a remedy for a failure to comply with a guarantee that cannot be excluded under the Australian Consumer Law, this service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge.

  • Page 23: System Interfaces

    System interfaces System interfaces This chapter features the different types of digital and analogue network and termi- nal interfaces and points out a number of configuration particularities. The chapter ends with special interfaces for door intercoms and general bells. Tab. 1 System interfaces and channels Term Explanation...

  • Page 24: Network Interfaces

    System interfaces 2. 1 Network Interfaces The system supports the following types of network interfaces: • Basic rate interface BRI-T for connection to – the public ISDN network – the private leased-line network • Basic access BRI-S for connection to external –...

  • Page 25: Basic Rate Interfaces Bri-S External

    System interfaces 2. 1. 1. 2 Basic rate interfaces BRI-S external The basic access S is a BRI-S interface configured as external (setting Pro- external tocol BRI-S) in the interface configuration). The basic access BRI-S is designed for the following purposes: external •...

  • Page 26: Point-To-Point And Point-To-Multipoint Connections

    System interfaces 2. 1. 1. 3 Point-to-Point and Point-to-Multipoint Connec- tions Basic accesses can be configured as point-to-point or as point-to-multipoint ( Management setting in the configuration of the network interfaces). Point-to-Multipoint Connection without a communication server The basic access in point-to-multipoint configuration allows a selective dial-up of the terminals connected in parallel using MSN, the Multiple Subscriber Number.
  • Page 27 System interfaces Point-to-Multipoint Connection with communication server If a communication server is connected using point-to-multipoint, a direct dial number must be created for each MSN number, with all the digits of the MSN number. MSN 1: 653 12 33 MSN 1 MSN 2: 653 12 34 MSN 3: 653 13 45 MSN 2 ->...
  • Page 28 System interfaces Point-to-Point Connection without Direct Dial Without direct dialling in, only one call number is available. The individual internal us- ers can only be reached indirectly via the number. This variant is suitable above all for systems with primarily outgoing traffic. Line group 403 03 10 BRI-T...
  • Page 29 System interfaces Point-to-Point Connection with Direct Dial With direct dial the individual communication server users can be reached directly via their direct dial number. Line group with DDI DDI No. 403 20 00 BRI-T BRI-T BRI-S Commu- nication 403 20 99 server BRI-T NT1:...

  • Page 30: Primary Rate Interface Pri

    System interfaces 2. 1. 2 Primary rate interface PRI A primary rate access is a digital network interface for connection to the public network or the private leased-line network. It can be set for the protocols DSS1 (public ISDN network) and QSIG / PSS1 (private leased-line network). A primary rate access has thirty 64 kbit/s user information channels and one 64 kbit/s control and signalling channel (30B+D).

  • Page 31: Clock Synchronization

    If more CAS senders/receivers are needed, they can be assigned on a configurable DSP chip. On an Mitel 430, the DSP resources for CAS senders/receivers must always be assigned on a configurable DSP chip ( =ym).

  • Page 32: Digital Down-Circuit Connection With Qsig

    System interfaces 2. 1. 2. 2 Digital down-circuit connection with QSIG If a down-circuit communication server is connected with an up-circuit communication server via digital lines (BRI-T, PRI), all the features as per QSIG are available providing the up-circuit communication server supports the QSIG protocol. The down-circuit communication server is configured in accordance with the rules for networked systems.

  • Page 33: Direct Dialling Out (Ddo)

    "Call to a DSS1 terminal equipment on the S Bus (DDO)", page 206 Tip: The CPU2 applications card of an Mitel 470 communication server already contains a fax server and its use is subject to the acquisition of the relevant licences.

  • Page 34: Sip

    System interfaces 2. 1. 3 2. 1. 3. 1 What is SIP? The Session Initiation Protocol (SIP) is a network protocol used for setting up, con- trolling and clearing down a communication session between two or more subscribers (source: Wikipedia). SIP is an open standard and was developed by an IETF (Internet Engineering Task Force) working group.

  • Page 35: System Components

    System interfaces System components SIP is based on a client-server architecture. Components may include a User Agent, Registrar Server, Proxy Server and Redirect Server. The three servers are located at the SIP provider and may be installed on the same system. User Agent User Agent SIP provider...
  • Page 36 System interfaces Types of connection setup Requests and responses are defined in SIP in order to set up a connection between two subscribers. The User Agent Client generates a request, to which the User Agent Server responds with a response. There are essentially three methods for setting up an SIP connection.
  • Page 37 System interfaces INVITE Database query <IP address> <IP address> Location Service INVITE ACKNOWLEDGE User Agent Client Proxy Server User Agent Server Fig. 13 Connection setup using a Proxy Server This type of connection requires that the User Agents register with the Registrar Server and regularly update their data.

  • Page 38: Security Aspects With Voip

    System interfaces 2. 1. 3. 2 Security aspects with VoIP Security is an important aspect of VoIP telephony. The table below shows the three se- curity objectives of data protection, authentication and integrity as well as ways of achieving those objectives: Tab.
  • Page 39 TLS works by exchanging certificates and requires the TCP transport protocol. The communication server generates a trusted certificate and automatically uploads it to the Mitel SIP phones, which then restart. A call connection between communication server and terminal is established only if the two certificates match.

  • Page 40: Sip In Mivoice Office 400

    System interfaces See also For more details on this subject please refer to the “Mitel Advanced Intelligent Network (AIN) and IP Terminals” System Manual and to the online help. 2. 1. 3. 3 SIP in MiVoice Office 400 If SIP is supported in MiVoice Office 400, Method 2: Connection setup using a Proxy Serveris used exclusively.

  • Page 41: Sip Rfcs Supported By Mivoice Office 400

    System interfaces 2. 1. 3. 4 SIP RFCs supported by MiVoice Office 400 RFCs (Request for Comments) are numbered, freely accessible technical and organi- sational documents on the internet. They are drawn up by the IETF (Internet Engineer- ing Task Force) and go through various stages until in the ideal scenario they establish themselves as a standard.
  • Page 42 System interfaces Supported on Supported on Supported the SIP net- Title the SIP termi- for SIP net- work interface nal interface working (SIP access) ✓ ✓ ✓ 3581 An Extension to the Session Initiation Protocol (SIP) for Symmetric Response Routing 3711 The Secure Real-time Transport Protocol (SRTP) ✓...

  • Page 43: Sip Access

    System interfaces 2. 1. 3. 5 SIP access The communication server can be connected to one or more SIP providers via the Ethernet interface on the basic system. The communication server supports 10 SIP ac- cess with up to 30 channels per SIP access. One SIP Access Channels licence is re- quired for each channel.

  • Page 44: Analogue Network Interfaces

    System interfaces 2. 1. 4 Analogue Network Interfaces The analogue network interfaces support DTMF and pulse dialling . A range of param- eters in the System Configurations allows country-specific adaptations to the public network as well as other settings. The analogue network interface settings are only visible in the WebAdminconfiguration network tool if analogue network interfaces are also actually available.
  • Page 45 System interfaces Example: Exchange access via exchange access prefix – – 032 6000 00 00 Waiting for exchange-free tone or dialling after e.g. 6 sec. (The duration of the interdigit pause can be set.) Exchange seizure on up-circuit communication server When a number is via Line key dialled, all characters prior to the followed hyphen are suppressed Exchange seizure...

  • Page 46: Attenuation On Analogue Network Interfaces

    System interfaces Situation: The existing call connection of an MiVoice Office 400 user already seizes a trunk line to the up-circuit communication server. The procedure for setting up an in- quiry call depends on the type of terminal: • Analogue terminal –...

  • Page 47: Terminal Interfaces

    System interfaces 2. 2 Terminal interfaces The communication server supports digital and analogue user-network interfaces. 2. 2. 1 Digital user-network interfaces On each of these digital user-network interfaces several appropriate terminals can be hooked up and operated simultaneously. 2. 2. 1. 1 Terminal interface BRI-S The S user-network interface is a digital 4-wire interface used for connecting ISDN ter- minals, Terminal Adapters and ISDN PC cards.
  • Page 48 (BRI-S protocol = ETSI). Mitel Advanced Intelligent Network: In an AIN the call charge format of ISDN terminals depends on the country and is based on the country configured with the region of the node concerned or user. User allocation takes priority over a node-specific allocation.

  • Page 49: Dsi Terminal Interfaces

    DSI terminal interfaces The digital terminal interface DSI is a proprietary, system-specific two-wire interface on which either the AD2 protocol or DASL protocol (Mitel 470 only) is running. The DSI in- terface is used to connect the following terminals: • DSI-AD2: –...

  • Page 50: Ip Terminal Interface

    2. 2. 1. 3 IP terminal interface The IP terminal interfaces are implemented via an Ethernet interface on the communi- cation server. MiVoice Office 400 supports IP system phones, Mitel SIP terminals and standard SIP terminals from third-party manufacturers. WiFi mobile...

  • Page 51: Analogue Terminal Interfaces

    No call charges are transmitted to the connected terminals via analogue terminal inter- faces. CLIP display is possible (see Technical Data in the Mitel 415/430 System Manual or the Mitel 470 System Manual). One analogue terminal interface per communication server can be configured for con- necting a general bell.

  • Page 52: Special Interfaces

    The Ethernet interface on the basic system is available for the following purposes: • data exchange with WebAdmin • signalling and transmitting voice data (VoIP) in an Mitel Advanced Intelligent Net- work (AIN) • linking up the Mitel Open Interfaces Platform (OIP) •...

  • Page 53: Interface For Door Intercom System

    A loudspeaker system can also be operated via the interface for door intercom sys- tems. See also: "Special interfaces" Chapter in the Mitel 415/430 or Mitel 470. System Manual 2. 3. 3 Interface for General Bell Calls can also be routed to the general bell. Bells or lamps connected to the general bell interface signal calls which can be answered by anyone from any user’s phone.

  • Page 54: Numbering Plan

    Numbering plan Numbering plan This Chapter features the different types of internal and external numbering plans available in the various systems. It explains the differences between internal num- bering plans for the private network and external numbering plans for the public network.
  • Page 55 Numbering plan Numbers in a numbering plan are analysed with the aid of the Type Of Number (or TON). Numbering Plan Identifier E.164 Numbering plan E.164 comprises the following types of number: Tab. 5 E.164 types of number Type Of Number Structure Example Subscriber...

  • Page 56: The System's Numbering Plan

    Numbering plan Fig. 23 Levels as per PNP definition 3. 2 The System's Numbering Plan The system's internal numbering plan is the numbering plan used for a stand-alone communication server or a PINX in a private network. The numbers entered in the numbering plan are used both to dial up call destinations in the communication server and to execute control functions.

  • Page 57: Categories In The Numbering Plan

    Numbering plan 3. 2. 1 Categories in the Numbering Plan The allocation of categories to numbers and number ranges can be freely configured, provided a number of rules are observed. The default settings depend on the country. Configuration Open the numbering plan configuration directly with ( =g4).
  • Page 58 Numbering plan Category Number / Number Range Name Explanation Number Number range Explanation Cost centre selection The call charges are explicitly <CC No.> Prefix, truncated allocated to the selected cost <ext. call No.> together with the CC centre. No. before dialling out into the network Users Call numbers of the internal...

  • Page 59: Exchange Access Categories

    Default settings for Switzerland Depends on the number of terminal interfaces installed. Depends on the type of communication server Only with Mitel 415/430 and if the corresponding number of ODAB card(s) is fitted 3. 2. 2 Exchange Access Categories A call can be transmitted to the public network by selecting a prefix from one of the ex- change access categories.

  • Page 60: Category For Emergency Number

    Therefore, the emergency destination of the terminal has priority over the global emergency destination. Mitel Advanced Intelligent Network: In an AIN the nodes can be located in different countries, which means it makes sense to enter in the numbering plan the emergency number normally used in each country. Depending on the assigned emergency destination and the switch position of the configured switch group the cor- responding destination number is then dialled whenever the emergency number is dialled.

  • Page 61: Category For Users

    • Integrated mobile/external phones (with assigned internal call numbers for incoming and outgoing calls; see "Integrating mobile and external phones", page 61.) • Integrated mobile phones with user-friendly Mitel Mobile Client application (linked to the communication server via an MMC Controller).
  • Page 62 (DSP =ym) view). The number of assignable GSM channels differs depending on the configuration server and DSP (see Mitel 415/430 and Mitel 470 System Manual). • If all GSM channels are busy, the functions of integration level 2 for the current call connection are not available.
  • Page 63 Allow enhanced functionality for direct in- coming calls must be activated in the corresponding trunk group. Mitel Advanced Intelligent Network: The DSP resources must be made available at the node through whose network interface there is a communication server − mobile/external phone connection.

  • Page 64: Mitel Mobile Client / Mitel Mobile Client Controller

    Each Mitel Mobile Client 4 requires one MMC Extension licence. See also: With Mitel Mobile Client 4, a user's guide and and an administration manual are available for each operating system. System functions and features as of R4.1 syd-0570/1.2 – R4.1 – 08.2016...

  • Page 65: Virtual Terminals

    Numbering plan 3. 2. 5. 4 Virtual terminals Virtual terminals respond in the same way as analogue internal terminals except that they • do not physically occupy a port as there is no hardware involved, • do not require a B channel. Other properties •...
  • Page 66 Numbering plan Entering PISN Users There are two ways of entering PISN users: • A PISN user’s call number is entered in full and unequivocally (Fig. 24, PINX 2). • One number with wildcards is entered for several PISN users (group of PISN users, Fig.
  • Page 67 Numbering plan Entering Wildcards for a Group of PISN Users A number with wildcards identifies a group of PISN users (Fig. 24, PINX 1). They can • the internal users of one or more PINXs • the PISN users of another region The wildcard is entered as an upper case (e.g.
  • Page 68 Numbering plan Example of Entering PISN Users PINX 1 Region 50 PINX 2 PISN PINX 3 Region 60 PINX 4 Fig. 25 PISN with two regions Tab. 8 Entering PISN users in PINX 2 Number Variant PINX 1 PINX 3 PINX 4 of entries Number in full...

  • Page 69: Separate Regional Prefix Category

    Numbering plan 3. 2. 7 Separate Regional Prefix Category This regional prefix allocates a PINX to a PISN region. The PINX compares its own regional prefix entry with the first few digits of the call num- bers of the following calls: •...

  • Page 70: Pisn With Different Regions

    Numbering plan 3. 2. 9 PISN with different Regions A PISN can be divided into several regions. Each region is identified by its regional prefix. Users who call a user in a different region first dial the prefix of the destination region, then the internal number of the user they want.

  • Page 71: Identification Elements

    Identification elements Identification elements Correctly identifying and displaying a call is the essential requirement for adequately implementing the system's networking philosophy. This Chapter looks at how the origin of a call is identified using different ringing tone patterns and how the caller's number (CLIP) or name (CNIP) is displayed.
  • Page 72 Identification elements Calls with the Internal ringing pattern: • Calls from internal users • Calls from the public network to analogue terminals if the interface configuration =7g) of the parameter Ring pattern is set to Single ringing tone. • Calls from users from the private network (PISN users): –...

  • Page 73: Displaying Numbers (Clip) And Names (Cnip)

    Identification elements 4. 2 Displaying Numbers (CLIP) and Names (CNIP) During both the ringing phase and the call itself the caller’s call number or name (or both) are shown on the terminal’s display. • The indication of the caller’s phone number is referred to as CLIP (Calling Line Iden- tification Presentation).

  • Page 74: Displaying The Clip

    Terminal supports call identification must be activated. – The terminal must support CLIP display. – Restriction for Mitel 415/430: Different CLIPs can only be sent to 2 analogue terminals simultaneously. CLIP Numbers Outside the Registered Number Range Sometimes the CLIP number transmitted to the public network is not within the regis-...

  • Page 75: Clip With Incoming Calls

    Identification elements CLIP of an Incoming Call User A calls user B: User A sends his CLIP, which is received in the communication server by the trunk group, processed and displayed to user B. For more details see as of page 80. CLIP of an Outgoing Call User C calls user D: User C sends his CLIP number, which is processed in the communication server.
  • Page 76 Identification elements E.164 Tab. 10 Handling a CLIP number with NPI-type Type of number Prefix Conversion (TON) Unknown International prefix Prefix is truncated, TON is set to International, Further processing, see TON = International National prefix Prefix is truncated, TON is set to National Further processing, see TON = National...

  • Page 77: Presentation Of The Clip On The Terminal

    Identification elements 4. 3. 2 Presentation of the CLIP on the Terminal Call from the Public Network If a call originates from the public network, the prefix for Exchange access, business followed by a hyphen is added to the CLIP number (e.g. 0-333 33 33) so that the called party can call back simply by dialling the number displayed.

  • Page 78: Flow Charts For Name Identification (Cnip)

    Identification elements 4. 3. 4 Flow charts for name identification (CNIP) Call without CNIP Call with CNIP CLIP is forwarded the first to the terminal digits of the CLIP No. wihout CNIP match the digits under "Truncate CLIP"? Matching digits are removed to the terminal the first...
  • Page 79 Identification elements CLIP/CNIP from communication server[1] which terminal? System phone ISDN terminal System CNIP = unchanged generates CNIP? No. in CNIP = name in phone book? phone book no CNIP No. on CNIP = name on the key? the key No.

  • Page 80: Clip With Outgoing Calls

    Identification elements 4. 4 CLIP with Outgoing Calls With an outgoing call the CLIP number is transmitted along with the NPI and TON in- formation. In principle there are two possible variants for creating a CLIP number: • The communication server creates the CLIP number automatically, based on the or- igin and routing of the call.

  • Page 81: Suppressing Clip / Colp (Clir / Colr)

    Identification elements 4. 4. 3 Suppressing CLIP / COLP (CLIR / COLR) Restrict call identification (CLIR) has been activated in the caller’s user configura- tion, the information sent along with the CLIP and COLP numbers specifies that they are not to be displayed to the call’s recipient (CLIR: Calling Line Identification Restric- tion, COLR: Connected Line Presentation Restriction).
  • Page 82 Identification elements Example Configuration: User Trunk groups 624 32 00 032 624 11 11 CLIP: NPI: E.164 Unknown TON: Subscriber Unknown CLIP from user PISN user: CLIP selection DDI number: Region: Users: normal Automatic CLIP CLIP created automatically [1] CLIP No., NPI CLIP 624 32 00 ye s...
  • Page 83 Identification elements Suitable DDI number? ye s CLIP No. = DDI No. CLIP No. = Trunk = unknown groups: Net- Public = Unknown NPI and TON from work type trunk group CLIP No. = 032 624 11 11 CLIP No., NPI and Private = unknown TON from trunk...

  • Page 84: Clip Display With A Virtual Network Pisn User

    Identification elements 4. 4. 5 CLIP Display with a Virtual Network PISN User A public network user can be set up as a virtual PISN user in the communication server. Internal users will then perceive the user as another internal user: A call is sig- nalled with the internal ringing pattern.

  • Page 85: Outgoing Call With Local Call Forwarding

    Identification elements 4. 5. 1. 1 Outgoing call with local call forwarding The configuration possibilities for the redirecting information depend on the destination user: If the destination user is • an internal user in the local PINX, the redirecting information is always transmitted to the called user.

  • Page 86: Information Displayed To The Calling User

    Identification elements 4. 5. 2 Information displayed to the calling user The calling user sees not only the called user’s name and number but also that the call is being redirected and to whom (redirecting information). Example: User A calls user B, who has redirected to user C. The display on an system phone at user A reads: <CNIP B>...

  • Page 87: Incoming Call With Cde Overflow

    Identification elements 4. 5. 2. 2 Incoming call with CDE overflow If in the event of a CDE overflow the call is routed from one call distribution element to another due to the entries under ( =dh) with CDE if busy CDE if no answer, the redirecting information provided to the called user depends on the new destination:...
  • Page 88 Identification elements User Trunk groups PISN users C’s CLIP Fig. 39 CLIP outgoing Tab. 11 CLIP related settings Configuration Parameter Affect on CLIP Element Incoming Outgoing ✓ User Create CLIP number automatically ✓ Restrict call identification (CLIR) ✓ CLIR for redirection ✓...

  • Page 89: Users

    Identification elements Configuration Parameter Affect on CLIP Element Incoming Outgoing ✓ Regions International prefix ✓ Country code ✓ National prefix National destination code ✓ General Ignore call identification restriction (ignore CLIR) ✓ Numbering plan Own region prefix ✓ ✓ 4. 6. 1 Users Call to the Public Network Call to the public network with exchange access prefix via a trunk group with...

  • Page 90: Pisn User

    Identification elements his settings. If there is no corresponding direct dialling number, the internal call num- ber is used in its place. • If the terminal interface has the setting CLIP Selection CLIP from user, the CLIP number is created in the same way as for a call to the public network. In this case, the caller's setting Create CLIP number automatically is decisive.
  • Page 91 Identification elements If the setting is deactivated, the numbering plan identifier and type of number are taken from the trunk group setting, but not the actual CLIP number. This may be necessary in cases where connected third-party systems do not process numbering plan identifiers and types of number correctly.

  • Page 92: Clip/Clir Settings

    • Country code and toll area code of the location (example: for Switzerland "41", for Geneva "22"", see also "Numbering Plan Identifier E.164", page 55). Mitel Advanced Intelligent Network: In an AIN the nodes may be spread over different regions or even countries. Some settings do not apply throughout the system but only to one region.

  • Page 93: Examples Of Clip Displays In The Pisn

    Identification elements 4. 7 Examples of CLIP Displays in the PISN Various scenarios are used in a sample network to illustrate how CLIP displays are handled in a PISN. Fig. 40 shows the sample network. Region 50 055 555 55 xx PINX 1 055 777 77 77 PINX 2...

  • Page 94: Pisn-Internal Calls

    Identification elements 4. 7. 1 PISN-Internal Calls Ordinary PISN-Internal Call User C (340) on PINX 2 calls user A on PINX 1 by a direct route. Both users belong to the same region. 50340 PINX 2 PINX 1 Source PINX Destination PINX Fig.
  • Page 95 Identification elements PISN - Internal Call with Overflow Routing User C (340) on PINX 2 calls user A on PINX 1 via PINX 3 as all the available commu- nication channels between PINX 2 and PINX 1 are busy. PINX 3 belongs to Region 60. Region 60 Region 50 Region 50...

  • Page 96: Outgoing Calls To The Public Network

    Identification elements 4. 7. 2 Outgoing Calls to the Public Network Call to the Public Network via a Gateway PINX User C (340) on PINX 2 calls user F on the public network via PINX 1. PINX 1 has a DDI number for user C (54). The following CLIP characteristics are set in the trunk group configuration of PINX 1: •...
  • Page 97 Identification elements Call to the Public Network via a Gateway PINX with Overflow Routing User C (340) on PINX 2 calls user F on the public network via PINX 3 as all the availa- ble communication channels between PINX 2 and PINX 1 are busy. PINX 3 does not have a DDI number for user C.
  • Page 98 Identification elements Call to the Public Network via a Gateway PINX with Overflow Routing and non- automatic CLIP User B (330) on PINX 2 calls user F on the public network via PINX 3 as all the availa- ble communication channels between PINX 2 and PINX 1 are busy. PINX 3 does not have a DDI number for user B.

  • Page 99: Incoming Calls From The Public Network

    Identification elements 4. 7. 3 Incoming calls from the public network User G on the public network calls user C on PINX 2 via PINX 1. He dials 055 555 55 066 333 33 33 066 333 33 33 0-066 333 33 33 66 333 33 33 PINX 1 PINX 2...
  • Page 100 Identification elements Call from the Public Network with Overflow Routing User G on the public network calls user C on PINX 2 via PINX 1 and PINX 3 as all the available communication channels between PINX 2 and PINX 1 are busy. He dials 055 555 55 54.
  • Page 101 Identification elements Call made by a PISN user in the public network PISN user E (310) on the public network calls user C on PINX 2 via PINX 1. He dials 055 555 55 54. 055 777 77 77 055 777 77 77 310 C 50310 PINX 1...

  • Page 102: Clip Format For Transit Connections In Networks

    Identification elements 4. 7. 4 CLIP format for transit connections in networks Different CLIP formats are sometimes used in a PISN with PINX in different countries, with QSIG connection of third-party systems or applications, and with connections via an SIP network. The CLIP format and an exchange access prefix can be configured to ensure that the cor- rect CLIP is displayed in networks whenever possible, even with international transit con- nections.

  • Page 103: Routing Elements

    Routing elements Routing elements The purpose of a routing element is to distribute incoming and outgoing calls to their destinations. This Chapter features all the elements involved in call routing. The settings allocated to a routing element are carried out in the system configuration. The multitude of setting options does, however, involve a considerable amount of configuration.
  • Page 104 Routing elements Network interfaces Trunk groups Routes Call distribution User groups User configurations elements User side Net- work side Direct Dialling Plans ACD Server telephones ACD queue Queue with announcement KT Lines Changeover one or several General bell switch groups Transfer Outgoing calls Incoming calls...
  • Page 105 Routing elements Network interfaces Network interfaces provide the access to the communication server from the outside. The settings for the network interfaces are used to specify network-specific character- istics (e.g. point-to-point or point-to-multipoint connection or the distribution of B chan- nel groups at the primary rate access).
  • Page 106 Routing elements Operator phone The system has one switching centre, which is defined under the name Operator con- sole in the internal numbering plan. Several operator consoles can be operated in par- allel (seepage 144). General bell Calls with the general bell as destination can be signalled via an external supplement (see page 149).

  • Page 107: Trunk Groups

    Routing elements 5. 2 Trunk groups Network interfaces Trunk groups Routes Call distribution User groups User configurations elements User side Net- work side Direct Dialling Plans ACD Server telephones ACD queue Queue with announcement KT Lines Changeover one or several General bell switch groups Transfer...

  • Page 108: Trunk Groups Of Network Interfaces

    Routing elements 5. 2. 1 Trunk Groups of Network Interfaces General Rules and Settings A network interface can only be assigned to a single trunk group. A trunk group contains either analogue or digital network interfaces. The digital network interfaces of a trunk group lead either •...
  • Page 109 Routing elements B Channel Groups The two user-information channels of a basic access and the 30 user information chan- nels of a primary rate access can be divided into 2 or 4 B channel groups. This clas- sification is carried out only if, for example, not all the B channels of the primary rate access are available.

  • Page 110: Routing Functions Of The Trunk Group For Incoming Calls

    Routing elements Communication Line server group Trunk group 1 Trunk group 2 Fig. 51 Recreating a line group in the communication server 5. 2. 2 Routing Functions of the Trunk Group for Incoming Calls The following incoming routing functions are assigned to the trunk group: •...

  • Page 111: Other Trunk Group Functions And Settings

    Routing elements 5. 2. 4 Other Trunk Group Functions and Settings Name of the trunk group Each trunk group can be given a name. The name's main purpose is to provide orien- tation It is displayed on some system phones whenever an outgoing connection is set Tip: It is a good idea to name trunk groups according to the origin of their lines (e.g.
  • Page 112 DDI cut See "Direct Dialling Plan (DDI plan)", page 117. Mitel Advanced Intelligent Network: In an AIN the nodes may be spread over different regions or even countries. Some settings do not apply throughout the system but only to one region. A region is assigned to one or more AIN nodes.

  • Page 113: Route

    Routing elements 5. 3 Route Network interfaces Trunk groups Routes Call distribution User groups User configurations elements User side Net- work side Direct Dialling Plans ACD Server telephones ACD queue Queue with announcement KT Lines Changeover one or several General bell switch groups Transfer Outgoing calls...

  • Page 114: The Route's Routing Functions

    Routing elements 5. 3. 1 The Route’s Routing Functions The route is allocated the following outgoing routing functions: • Routing an outgoing call to one or more trunk groups • Restricting the number of calls outgoing simultaneously • Polling an external digit barring •...

  • Page 115: Other Routing Functions For Outgoing Calls

    • After initialization, route 3 is allocated trunk group 1 (route for remote alarming). • With Mitel 415/430 all routes are allocated numbers from 170 upwards in the num- bering plan. • On the Mitel 470 system the first 24 routes are allocated numbers from 170 upwards in the numbering plan.
  • Page 116 Routing elements Adding a Prefix to the Call Number Send access code is used to define a prefix which is added to a call number (which no longer has an exchange access prefix). The prefix can be used to transmit a call to the public network via a third-party PINX by specifying a route number as the exchange access prefix for the gateway PINX.

  • Page 117: Direct Dialling Plan (Ddi Plan)

    Routing elements 5. 4 Direct Dialling Plan (DDI plan) Network interfaces Trunk groups Routes Call distribution User groups User configurations elements User side Net- work side Direct Dialling Plans ACD Server telephones ACD queue Queue with announcement KT Lines Changeover one or several General bell switch groups Transfer...
  • Page 118 Routing elements Several Direct Dialling Plans per communication server / PINX Several direct dialling plans are available. This ensures that the same user can be reached from the outside via different network accesses and that the correct CLIP is also transmitted in outgoing traffic. Direct dialling plan 1 Trunk group 1 Network A...
  • Page 119 Note: is defined as standard as the destination for a DDI. If a fax server is in operation on the applications card of a CPU2 (Mitel 470 only), routing destination must be configured for the fax numbers (see also "Fax service", page 261.)

  • Page 120: Call Distribution Element (Cde)

    Routing elements 5. 5 Call Distribution Element (CDE) Network interfaces Trunk groups Routes Call distribution User groups User configurations elements User side Net- work side Direct Dialling Plans ACD Server telephones ACD queue Queue with announcement KT Lines Changeover one or several General bell switch groups Transfer...

  • Page 121: Call Destination

    Operator (see page 144) • ACD (Automatic Call Distribution) (see page 160) • Special destinations: – PSTN Overflow routing (see System manual "Mitel Advanced Intelligent Net- work") – Voice mail (see page 373) – Mobile/external phone integration (see page 61) –...
  • Page 122 Routing elements Multiple destinations Calls can be routed to the following multiple destinations • User+UG • User+UG, busy • User+KT • User+KT, busy • KT + UG If the first destination is busy with multiple destinations busy, the second is not called and the caller obtains the busy tone: The destinations are defined for each of the three switch positions of the selected switch group (e.g.
  • Page 123 Routing elements Net- work - Internal users User - PISN users - Integrated mobile phones - Internal users - Operator consoles - General bell Key telephones Transfer Operator consoles ACD Server - PSTN overflow - Voice mail - Mobile/ext. phone integration User - Modem Changeover switches...
  • Page 124 Routing elements Alternative Destination if no Answer If at the original destination the call is neither answered nor forwarded within a config- urable period of time ( CDE call forwarding delay) setting), it is routed to the call dis- tribution element entered under CDE if no answer.
  • Page 125 Routing elements Alternative Destination is Busy If the original destination is busy, the call is routed to the call distribution element en- tered under CDE if busy If the alternative destination is also busy, the call is routed to the next alternative destination -- if such a destination has been configured. This process can be repeated up to the fifth call distribution element.

  • Page 126: Routing Functions For Incoming Calls

    Fig. 61 Application example of the configuration of an alternative destination if busy Mitel Advanced Intelligent Network: If in an AIN a satellite user can no longer be reached due to a connection interruption or because of insufficient bandwidth between the Master and a satellite, and if no unobtainable destination has been defined for the user, the following happens: –...

  • Page 127: Routing Functions For Outgoing Calls

    Routing elements quent caller will obtain busy, provided no alternative destination CDE if busy been defined. • Routing a call to data service destinations: Data service destinations can be configured for each call distribution element (see "Data service", page 255). 5.

  • Page 128: Switch Groups

    Routing elements Cost centre for key telephones Charges for calls via the KT lines of a call distribution element are logged under the en- tered Route (see also "Outgoing Calls via a KT Line", page 155). Other Subjects Relating to Call Distribution: Trunk group, Direct dialling plan, User group, Key telephones, User configuration, Internal traf- fic, Incoming traffic, Outgoing traffic, Traffic in the PISN, Switch groups, Numbering plan.
  • Page 129 The switch groups can also be switched over via FXS interfaces configured as control inputs or via the control inputs of an ODAB options card (Mitel 415/430). The switch group configuration ( =xb) determines which of the switch groups are switched.
  • Page 130 • All the office workers’ direct dialling numbers are routed in the call distribution ele- ments to UG 17 (Mitel 415/430) or UG 25 (Mitel 470) in which voice mail is located. As the user-specific allocation of the digit barring also depends on the switching posi- tion of the switch group, they need to be adapted accordingly.

  • Page 131: User Group

    Routing elements 5. 7 User group Network interfaces Trunk groups Routes Call distribution User groups User configurations elements User side Net- work side Direct Dialling Plans ACD Server telephones ACD queue Queue with announcement KT Lines Changeover one or several General bell switch groups Transfer...

  • Page 132: Ordinary User Groups

    Routing elements User group types There are three types of user groups: • Ordinary user groups • Large user groups • User Groups for Voice Mail and Other Applications 5. 7. 1 Ordinary user groups 5. 7. 1. 1 Elements of a User Group A user group consists of one or more of the following elements: •...
  • Page 133 Routing elements One or more users with one or more terminals each User group Operator Console General Bell Fig. 64 Elements in a user group Call Distribution to the Elements A call is distributed in parallel to the connected elements of a user group. Each element can be individually delayed.

  • Page 134: Call Distribution In The Member Group

    Routing elements 5. 7. 1. 2 Call distribution in the member group There are three possibilities for Call distribution to the members within member line group: • Global • Linear • Cyclic Global Call Distribution In a global call distribution all the available members in the group are called simultane- ously.
  • Page 135 Routing elements Cyclic call distribution Call distribution is the same as in the linear variant except that each new call is first sig- nalled in each case to the next member in the row. 1. Call 2. Call 3. Call User group User group User group...
  • Page 136 Routing elements In Summary In a user group there are two selectable times that can be used for controlling call dis- tribution. Both are preconfigured in the system configuration: • The delay time affects – The user group elements. It can be activated/deactivated for each element. –...
  • Page 137 Routing elements Rules in the member group Any member of a member group can use the menu selection or a */# function codes to log out of (#48xx) or log into (*48xx) a user group (see also "User group: Logging in and logging out", page 457.
  • Page 138 Cordless phones like other terminals are assigned to a user. The following restrictions apply: • Two DECT phones are allowed per user. • In the UGs 1...16 (Mitel 415/430) or 1...24 (Mitel 470) the group call is used for those DECT cordless phones on which the parameter Busy on busy is deacti- System functions and features as of R4.1...

  • Page 139: Large User Groups

    User group 17 (Mitel 415/430) and user group 25 (Mitel 470) have been designed to accommodate a voice mail server. User groups 18 to 21 (Mitel 415/430) or 26 to 29 (Mitel 470) are provided for applica- tions that require a call forwarding to a user group.

  • Page 140: User Groups 14, 15 And 16

    5. 7. 3. 1 User Groups 14, 15 and 16 After initialization, the element operator console (and with Mitel 415/430 the first four users) are entered as members in a user group 16. After an initialization each trunk group is allocated call distribution element 1. It is allo- cated user group 16 as the destination for all three switch positions.

  • Page 141: User Group 14, 15 And 16

    User groups 30 - 99 Note: With user groups 30 - 99 (available only in the Mitel 470) no DECT group calls are possible, i.e. all cordless phones in these user groups are called individually. For many UG members with cordless phones this can quickly lead to a DECT system overload, with the result that not all cordless phones are called.

  • Page 142: User Configuration

    Routing elements 5. 8 User Configuration Network interfaces Trunk groups Routes Call distribution User groups User configurations elements User side Net- work side Direct Dialling Plans ACD Server telephones ACD queue Queue with announcement KT Lines Changeover one or several General bell switch groups Transfer...

  • Page 143: Routing Functions For Outgoing Calls

    Routing elements Several terminals can be allocated to an internal user. A call to this user is routed to all the terminals allocated to him or only to a number of them (see "One number concept and personal call routing", page 331). 5.

  • Page 144: Operator Phone

    Routing elements Route allocation This setting allocates a route to the user. In the case of an internal user this route is used to route calls that were dialled with an exchange access prefix (except route selection). If the LCR function is activated, the route is determined by the LCR unless the user is authorized to force the route.

  • Page 145: Routing Functions For Outgoing Calls

    Routing elements On an MiVoice 1560 PC Operator, the calls are entered in the external call queue. To answer the call the operator selects it directly from the call queue displayed on the graphic interface. The operator can tell who the callers are from the call queue and can answer any of the call;...

  • Page 146: Two-Company System

    Routing elements If a call number from the display or from a card file is preceded by an exchange access prefix with a hyphen, the prefix is truncated when dialling via a line key. Example: The display on the operator console indicates the number: 0 -222 30 30 If a call is set up with this number via a line key, the number 222 30 30 is dialled and the call is trans- mitted to the public network via route 1.

  • Page 147: Capolinea

    Routing elements A: Müller D. 023 624 20 12 10:22 External 031 995 23 12 10:25 B: Brown & Co. External 10:25 I: Willi 29811 1. . . 5----------------- ---Line key 031 995 23 12 Brown & Co. Fig. 70 Display on the operator phone Office 45 in two-company mode Routing an Incoming Call to the operator console The company allocation of a call depends on the setting in the relevant call distribution...
  • Page 148 Operator phone delayed Operator phone delayed Do not use the user groups for purposes other than Capolinea. Mitel Advanced Intelligent Network: In an AIN the availability of Capolinea depends on the Master settings. If the Country parameter is configured to on the Master, Capolinea is available throughout the AIN.

  • Page 149: General Bell

    • MiVoice 5370 / 5370 IP • MiVoice 5380 / 5380 IP • Mitel 6700 SIP / 6800 SIP series SIP phones A system phone automatically becomes a key telephone as soon as a KT line is placed on one of the phone's line keys.
  • Page 150 Line is parked Note: The SIP phones of the Mitel 6700 SIP / 6800 SIP series, the Mitel BluStar 8000i and a number of standard SIP phones can also be used as key telephones. The number of lines per terminal is configurable.

  • Page 151: Kt Lines And Line Keys

    Routing elements 5. 11. 2 KT lines and Line Keys Network interfaces Trunk groups Routes Call distribution User groups User configurations elements User side Net- work side Direct Dialling Plans ACD Server telephones ACD queue Queue with announcement KT Lines Changeover one or several General bell switch groups...
  • Page 152 Routing elements Call distribution 1 -> Call distribution element with reference number 1 Set destination: KT or combinations with KT KT lines Line keys on the same or different key telephones Allocation of the line key to a KT line Fig.

  • Page 153: Incoming Calls Via A Kt Line

    Routing elements Note: Unlike call forwarding to terminating KT lines, call forwarding to through KT lines are not carried out. Tip: Calls to through KT lines are normally answered by substitution by the other connected key telephones. A destination assignment in the configuration of the call distribution element depending on the switching position of the switch group can be used to achieve an overflow for connections on a through KT line.
  • Page 154 Routing elements Transferring to a Key Telephone A call transferred to a key telephone is offered on the key telephone’s personal key or on a line key. If the call comes from the public network, it is signalled with the external ringing pattern.

  • Page 155: Outgoing Calls Via A Kt Line

    Routing elements 5. 11. 4 Outgoing Calls via a KT Line A KT line can be configured either as an outgoing line to the network or as a normal in- ternal line. KT Line as an Outgoing Line to the Network Direct network access is enabled when a call is set up: The external dialling tone can be heard.

  • Page 156: Application Examples For Key Telephones

    Routing elements 5. 11. 4. 1 Application Examples for Key Telephones Destination Combination KT+UG The multiple destination KT line and user group 5 have been configured in call distribu- tion element 1 with number 200 in the numbering plan. Two line keys are connected to the KT line 1/1 It is therefore a through KT line The first line key belongs to the key telephone with user number 211;...

  • Page 157: Destination Kt

    Routing elements 5. 11. 4. 2 Destination KT Travel agency Application The number for the travel agency’s Africa Desk is listed in the telephone directory un- der the number 222 22 20. Calls for travel to Africa are first route to the Africa Desk At the Africa Desk the calls are answered by employees 1 to 3.
  • Page 158 Routing elements Substitution Circuit The first call is answered by the manager personally; a second simultaneous call will ring on the deputy manager’s set; the third call will ring in the secretary; the fourth caller will obtain "busy". The calls can be visually signalled everywhere immediately. Acoustic signalling takes place after a delay.

  • Page 159: Queue With Announcement (Number In Queue)

    Routing elements 5. 12 Queue with announcement (Number in Queue) Network interfaces Trunk groups Routes Call distribution User groups User configurations elements User side Net- work side Direct Dialling Plans ACD Server telephones ACD queue Queue with announcement KT Lines Changeover one or several General bell switch groups...

  • Page 160: Acd Server

    Routing elements Utilization of the queue with announcement is subject to the acquisition of a licence. Queue is assigned with the call destinations in the CDE configuration. Restrictions: Any call forwarding actions (CFU, CFNR, default call forwarding, call forwarding if un- obtainable, etc.) configured at the call destination are not executed.
  • Page 161 Routing elements With an ACD application on the third-party CTI interface, control of the call routing is shifted from the communication server to the external ACD server (ACD: Automatic Call Distribution). The ACD application determines the routing and the communication server routes call according to its default settings.
  • Page 162 Routing elements Call Routing in the event of an ACD Server Failure Alternative destinations have to be defined so that calls can be routed to a destination even in the event of an ACD server failure (see "Alternative Destinations", page 123). If the ACD server fails, an event message is generated (ACD server out of operation).

  • Page 163: Call Routing

    Selectable using number and name selection • Digital system phones • Terminals on the S bus • Analogue terminals • Mitel SIP terminals and standard SIP termi- nals System functions and features as of R4.1 syd-0570/1.2 – R4.1 – 08.2016...

  • Page 164: Dialling Internal Destinations Via External Call Numbers

    Call routing Internal destinations Remarks • IP system phones • Cordless phones • Integrated mobile/external phones External call number stored • Virtual terminals Internal destinations to which another destina- tion has been permanently allocated: • Emergency number • Selectable using number dialling only •...
  • Page 165 Call routing Example Switzerland: Communication server 00326553867 00041326553867 2355 +41326553867 3867 Allocation table The call is routed to external if no entry is found for the dialled number in the allocation table. The call is routed to the internal destination which is assigned in the allocation table of the dialled external number. Fig.
  • Page 166 Call routing • Permissible internal destinations: Internal users, User groups, Call distribution ele- ments and PISN users. • In the allocation table external call numbers are to be entered in canonical format (starting with "+" followed by the country code). Several entries with identical exter- nal call numbers are not permitted.

  • Page 167: Internal Digit Barring

    Call routing Tab. 24 Examples with placeholders External call number Internal call number Result +41 32 655 386x 386x 10 external call numbers are routed to 10 internal destinations. +41 32 655 44xx 44xx 100 external call numbers are routed to 100 internal destinations.

  • Page 168: Incoming Traffic

    Call routing 6. 3 Incoming traffic 6. 3. 1 Routing Network interfaces with the same network-specific characteristics are all grouped to- gether in a trunk group. It is for example specified whether the network interfaces allo- cated to a trunk group are connected to a private leased-line network or to the public network.
  • Page 169 Call routing • from the private leased-line network (QSIG) and • whether there is a suitable direct dial number for the phone number. In terms of call routing, calls from a virtual PISN are handled in the same way as calls from the public network.

  • Page 170: Call From The Public Network

    Call routing 6. 3. 1. 1 Call from the Public Network A call with a suitable direct dial number is routed to the destination via the call distribu- tion element allocated in the direct dialling plan. If a suitable direct dial number is not found, the call is routed in the same way as a call from the public network without direct dialling (see "Routing without Direct Dialling", page 171).
  • Page 171 Call routing Parameter Parameter value • Call Distribution Element 1 (significant only if a suitable direct dial number is not found) Direct dialling plan 1: • Direct dialling number 2 (reference number of a call distribution element) Call distribution element 2: •...

  • Page 172: Call From The Private Leased-Line Network

    Call routing Parameter Parameter value • Overwrite NPI • DDI plan 1 (relevant only if a suitable DD number is found) • Call Distribution Element 1 (reference number of a call distribution element) Call distribution element 1: • Call destinations Switch position 1: User 220 + KT •...
  • Page 173 Call routing PINX 2 PINX 1 PINX 1 Trunk group 1 (DSS1) Call Distribution Element 1 -> Call Distribution BRI-T Element 1 change -> Direct dialling plan 1 Direct dialling plan 1 -> User 220 + KT DDI no. 20 User Call Distribution Element 2 ->...
  • Page 174 Call routing Direct Routing A call without direct dialling is routed directly to a destination of the internal numbering plan. PINX 2 PINX 1 PINX 1 Trunk group 1 (DSS1) Call Distribution Element 1 -> Call Distribution Element 1 BRI-T change ->...

  • Page 175: Clip-Based Routing

    Call routing 6. 3. 2 CLIP-based routing It is possible to route incoming external or internal calls based on their CLIP. This way certain calls can be rejected, left to come to "nothing" or routed to a specific destina- tion. There is a blacklist which works only for external incoming calls and can be activated or deactivated for each trunk group.

  • Page 176: Clip Based Routing

    Call routing Notes: – All calls in the connection data collection are always entered, regardless of the chosen action. – For mobile/external users, virtual PISN users and MMC mobile phones, the external call number is always first replaced with the internal user number, before the comparison with the blacklist is made.
  • Page 177 Call routing The CLIP is compared with the entries in the assigned routing table, starting with the topmost entry. If the digits of the CLIP, starting from the left, match an entry in the table, the call is routed according to the configuration of the Action selection field to another CDE, rejected or the caller permanently receives a ring back tone.

  • Page 178: Personal Call Routing

    Call routing 6. 3. 3 Personal call routing Several terminals can be allocated to an internal user. A call to this user is routed to all the terminals allocated to him or only to a number of them (see "One number concept and personal call routing", page 331).
  • Page 179 Call routing Function / Configuration / Situation Response Entry under CDE if no answer in the CDE con- Depends on the times configured: figuration If the CDE call forwarding delay in the CDE configuration is shorter than the external delay of the default call forwarding, CDE call forwarding is activated;...

  • Page 180: Response If Busy

    Call routing Redirect the destination of default call forwarding Situation: User A calls user B, where default call forwarding to user C has been config- ured. User C has activated a call forwarding to D. In this case the call forwarding from user C to user D is executed only if a CDE call number is entered as the forwarding destination for user B.
  • Page 181 Call routing Call destination: Individual, busy user Call waiting allowed but is rejected • In the case of an incoming call from the public ISDN network the caller obtains the busy tone. • In the case of an incoming call from the private leased-line network call waiting is not possible.
  • Page 182 Call routing Outside call (with or without direct dial information) User has enabled call waiting User has protected himself locally locally (*04 or by function) against call waiting (#04 or by function) Individual user busy If user is busy externally: call If user is busy externally: call waiting on exchange connection waiting on exchange connection...
  • Page 183 Call routing If a user group is busy, an incoming call is routed to user group 16. If user group 16 is also busy, • the caller in the public ISDN network will obtain the congestion tone after call waiting has been rejected;...

  • Page 184: Forwarding A Call If Busy

    Call routing Call destination: Busy KT Line If an incoming call is routed to a busy KT line, the call will be rejected and the caller ob- tains the busy tone. Call destination: User with a Stored Message If a user has stored a message, an incoming call will be routed to the preconfigured Call Forwarding Unconditional destination.

  • Page 185: Not Forwarding A Call If Busy

    Call routing Configuration for through KT lines • In the call distribution configure KT + UG as the destination. • Delay the elements of the user group. The user group is therefore an additional distributor if all the addressed KT lines are busy.

  • Page 186: Response If Unobtainable

    Call routing 6. 3. 6 Response if unobtainable Various redirection destinations can be configured for each user so that ideally no calls are left to idle for whatever technical reasons. The call is then redirected depending on why the terminal is unobtainable and the call’s origin (internal/external). A user is con- sidered to be unobtainable only if none of his allocated terminals can be reached.
  • Page 187 Call routing Category 3: Satellite in offline mode or terminal port inactive • The required user is on a satellite that is currently in offline mode. • An originally configured terminal port is inactive because an interface card is not fit- ted or because of a hardware fault.

  • Page 188: Emergency Routing

    Call routing 6. 3. 7 Emergency Routing 6. 3. 7. 1 Routing if the Call Destination is busy If the call destination is busy, an incoming call will be handled according to the type of destination. Busy call destinations may be: •...

  • Page 189: Release Destination If Dialling Is Incomplete

    If the direct dial numbers are transmitted using the en- bloc method, an incomplete direct dial number will never be transmitted to the commu- nication server. Mitel Advanced Intelligent Network: In an AIN the availability of Capolinea depends on the Master settings. If the Country...

  • Page 190: Automatic Reject Of Collect Calls

    Call routing 6. 3. 8 Automatic reject of collect calls The public network in Brazil offers the possibility of collect calls. A collect call is a call in which the called party accepts the costs of the call. The called party normally has a few seconds to reject the collect call before he incurs costs.

  • Page 191: Outgoing Traffic

    Call routing For the trunk group setting Depends on destination, the following responses apply: • The call arrives at a user: All collect calls are rejected if the parameter Allow collect call is deactivated in the user's assigned permission set. •...

  • Page 192: Digit Barring

    Call routing PINX 1 PINX 2 PINX 1 User configuration User 220 <- Route 1 Trunk group 1 (DSS1) Route 1 <- Network interfaces <- Trunk group 1 BRI-T change Call Distribution Element 1 <- KT route 1 User Network interfaces KT line User configuration...
  • Page 193 Call routing • The lock function on the phone lock variants activates an internal and an external digit barring. • Digit barring facilities cannot be allocated to a PISN user. Bypassing the digit barring Digit barring facilities are bypassed in the following cases: •...
  • Page 194 Call routing • Digit "6" is entered in the barring list. This digit barring restricts all phone numbers that begin with 6. • The digit sequence "62" is entered in the barring list. This digit barring only restricts phone numbers that begin with 62. •...
  • Page 195 Call routing • Destinations of network group 031 and 033 • Destinations in Germany (0049) The following restrictions also apply: • No external connections through cost centre selection • No external connections through route selection These two restrictions are regulated using the internal barred-code; the others, using the external digit barring: all disable all disable...

  • Page 196: Call To The Public Network

    Remote control (*06) of function codes, room monitoring (*25) and setting of the system time and system date (*57, *58) barred. • Internal digit barring 8 (Mitel 415/430) and 16 (Mitel 470): Remote maintenance ac- cess (*75) and switching over switch groups (*85) barred.
  • Page 197 A name can be stored with each abbreviated dialling number, thereby also enabling name dialling. Mitel Advanced Intelligent Network: In an AIN with nodes in different countries the abbreviated dialling numbers must always include the international prefix (e.g. 00) and the country code (e.g. 41).
  • Page 198 Call routing Dialling the emergency number Depending on the switch group and switch position, the emergency number dials one of the three stored phone numbers. The phone numbers must have an exchange ac- cess prefix. The external digit barring is bypassed. The call is routed via the user’s route, provided the stored phone number does not al- ready have a prefix for exchange access with route selection.

  • Page 199: Routing The Call

    Call routing 6. 4. 3. 1 Routing the call PINX 1 PINX 2 PINX 1 User configuration 0 333 33 33 User 220 333 33 33 Trunk group 1 (DSS1) Route 1 <- Route 1 <- Network interfaces <- Trunk group 1 BRI-T change Call Distribution Element 1...

  • Page 200: Call To The Public Network Via A Key Telephone

    Call routing 6. 4. 3. 2 Call to the public Network via a Key Telephone Dialling via a line key on a key telephone routes the call via the allocated KT route The KT route is entered in the call distribution element of the KT line. The call charges can be logged (among others) at the KT cost centre.

  • Page 201: Call To The Public Network Via An Operator Console

    Call routing Parameter Parameter value • Network interfaces Network interfaces of this trunk group • Network type Public • Protocol DSS1 Not relevant for trunk groups with analogue network interfaces 6. 4. 3. 3 Call to the public Network via an operator console Dialling via a line key of Company A routes the call via Route 1.
  • Page 202 Call routing PINX 1 PINX 2 PINX 1 User configuration PISN user 440 333 33 40 <- call no. 333 33 40 Trunk group 1 (DSS1) Route 1 <- Route 1 <- Network interfaces <- Trunk group 1 BRI-T change Call Distribution Element 1 <- KT route 1 User...

  • Page 203: Exchange Access Authorization

    Fig. 96 Network access rights for users with and without Priority exchange allocation Mitel Advanced Intelligent Network: In an AIN, priority exchange allocation can only be guaranteed on the local exchange inter- faces, not across the entire network.

  • Page 204: Default Setting

    Call routing Input devices for emergencies Remote alarm (switch , keys, phones...) central (police etc) Alarm system independent BRI-T Modem Public / private Communica- network tion server BRI-S BRI-T Terminal adapter Fig. 97 Overview of a configuration for emergency applications Scope The priority setting is activated only in the case of direct dialling, not however in the case of call forwarding, CFNR etc...

  • Page 205: Call To The Private Leased-Line Network

    Call routing 6. 4. 4 Call to the private Leased-Line Network The call to a fixed network PISN user is routed via the private leased-line network. The PISN user must be created in the internal numbering plan. The caller dials the PISN user number.

  • Page 206: Call To A Dss1 Terminal Equipment On The S Bus (Ddo)

    Call routing Parameter Parameter value • Numbering plan identifier (NPI) Trunk group 2 • Network interfaces Network interfaces of this trunk group • Network type Private • Protocol QSIG QSIG / PSS1 ISO 6. 4. 5 Call to a DSS1 terminal equipment on the S Bus (DDO) The BRI-S interface can be used to address a terminal equipment that has its...

  • Page 207: Least Cost Routing (Lcr)

    Call routing Tab. 41 Setting the routing parameters Parameter Parameter value User configuration PISN-BN 451: • Route 5 (route reference number) • External call number – • Numbering plan identifier (NPI) E.164 Route 5: • Trunk group 5 (separate trunk group with BRI-S for DDO application) external •...
  • Page 208 Call routing Direct Network Access The communication server is directly connected with several networks operated by dif- ferent network providers. Communica- tion server Network A Network B Fig. 100 Direct access to network A or B using LCR Indirect Network Access The communication server is connected to a specific network (network A).

  • Page 209: Lcr Function

    Call routing • Network provider required (in the example network provider B). • The code information (in the example for network provider B) used by B to check whether the caller is a subscriber to his network. Network provider A can respond to the call in the following way: •...
  • Page 210 Call routing Outgoing call Exchange access prefix + destination number Internal and external digit barring Digits analyse and conversion LCR off LCR on Routing to a network Routing to a network interface in accordance interface in accordance with the LCR function with the configuration Destination call numbers (converted) Destination call numbers...
  • Page 211 Call routing User dials: 0-0044 1425 275341 Time: Tuesday, 9:30 LCR table Cursor on Assessable digit routing table sequence National International Routing table, national Primary network Alternative Time Time Day(s) network provider zones provider Zone 1 Mon-Fri 08:00–17:30 Provider 1 Provider 2 Zone 2 Sat-Sun...

  • Page 212: Allocating The Internal Routing Table (Lcr Table)

    Call routing 6. 5. 3 Allocating the internal routing table (LCR table) The LCR table is used to categorize an outgoing call and allocate it to a routing table. A call is categorized by the evaluation of the phone number digits. The first digits of an external phone number can be evaluated in terms of the LCR func- tion if they are entered in the LCR table (evaluable digit sequence) and allocated to a routing table (Column 2).
  • Page 213 Call routing External and PISN-Internal Entries (E and I Prefix) To indicate whether an entry in the LCR table relates to an external destination in the public network or to a destination in the private leased-line network, the prefix "E" (for external) or "I"...
  • Page 214 Call routing 0... Communication Network A server Network B LCR table: 1... National Network group 1 to 9 E1..E9 9... (except 999) Emergency X999 Fig. 104 Routing the emergency number 999 If "E999" is entered for the emergency number instead of "X999", an exceptional rout- ing can be configured.

  • Page 215: Selecting The Network Provider (Routing Tables)

    Call routing 6. 5. 4 Selecting the Network Provider (Routing Tables) The routing tables are used to select a primary or an alternative network provider for a categorized call, depending on the time of day and the weekday. A total of 20 routing tables with up to 10 time zones each can be defined. Tab.

  • Page 216: Time Zones

    Call routing 6. 5. 4. 1 Time zones The time zones are used to allocate network providers depending on the time of day. This means it is possible to take account of the fact that network provider 3 for example is more cost effective at night than network provider 2 If the time at which a connection is set up is outside the defined time zones the call is routed in accordance with the user configuration (without LCR function).

  • Page 217: Restricted Scope Of Performance By A Network Provider

    Call routing Manual alternative Routing In some situations the LCR function cannot recognize that the primary network pro- vider is not available (for example if the network provider answers the call with a voice message). The user then has the possibility to dial via the alternative network provider manually.
  • Page 218 Call routing vider, indicating a route is sufficient. Maximum access code length: 12 digits. • Exclude: Enable (Deactivated) or bar (Activated) call routing to the corresponding network provider. • User ID / PIN: Syntax and length depend on the network operator. •...
  • Page 219 Call routing Parameter Meaning <3> The third digit only (corresponds to <3–3>) <.> The last digit only <1–> The entire number (corresponds to <1–.> and N) A conversion rule can have up to 20 characters in total. The result string generated from the conversion rule must not exceed a maximum of 40 characters.

  • Page 220: Bypassing Lcr Manually (Forced Routing)

    Call routing Tab. 53 Table with examples of conversion rules and phone numbers converted accordingly Rule Conversions Result string Access code + number dialled 13201222774518 E<3–> Access code + all the digits of the dialled number from the 132222774518 third position onwards <1>E<2–>...

  • Page 221: Lcr With Key Telephones

    (see also "Alternative Routing (Fallback Routing)", page 216). Mitel Advanced Intelligent Network: In an AIN the master’s LCR configuration always applies to all the nodes. The LCR configu- ration of a satellite is effective in the offline mode only (i.e. when the connection to the mas- ter is interrupted).

  • Page 222: Call Logging And Data Protection

    Call routing 6. 5. 9 Call logging and Data Protection In connection with the LCR function, the OCL output format PC5 (recommended) or PC4 must be used (see "Output formats", page 282). When the data protection function is activated, the following data will not be output or output only in part, in OCL output format PC5 and PC4: •...
  • Page 223 Call routing Step 2: The system transmits the phone number in DTMF mode in accordance with the config- ured conversion rule. Communica- Network A tion server 0800 123456 Network B User dials connect 0-00 331 22 33 44 55 Communica- Network A tion server DTMF mode...

  • Page 224: Higher-Level Lcr Settings

    Call routing 6. 5. 11 Higher-Level LCR Settings The table below summarizes once again the higher-level LCR settings. Tab. 58 LCR settings Parameter Parameter Remarks value LCR configuration ( =k3) • Least Cost Routing Activated / Activate / deactivate LCR function throughout the system (see Deactivated page 209) •...
  • Page 225 Call routing The system supports exchange-to-exchange connections on both digital and analogue network interfaces. The following settings are possible: • allowed: Exchange-to-exchange connections not allowed • Digital-digital only: Both network interfaces must be digital • Digital-analogue also: At least one network interface must be digital •...

  • Page 226: Setting Up Exchange-To-Exchange Connections

    Call routing 6. 6. 1. 1 Setting up Exchange-to-Exchange Connections An exchange-to-exchange connection can be set up using Call Forwarding Uncondi- tional, Conference, Call Forwarding on No Reply, Call Deflection and Transfer with or without prior notice. Communication 624 22 02 server 624 45 67 T, C,...
  • Page 227 Call routing End-to-End ISDN Connection The release signal is sent as soon as the call is completed. Non-End-to-End ISDN Connection With non-end-to-end ISDN connections the amount of time between the completion of the call and the release depends on who set up the connection: •...

  • Page 228: Possible Exchange-To-Exchange Connections

    Call routing Mitel Advanced Intelligent Network: Detection of the busy tone is automatically adapted to the country configured under the region. In an AIN the nodes may be spread over different regions or even countries. A region is assigned to one or more AIN nodes. An region can also be assigned for each trunk group. The trunk group allocation takes priority over the node-specific allocation.
  • Page 229 Call routing Connecting an incoming call with an outgoing call An incoming call is diverted to the public network, forwarded on or connected in a con- ference. Tab. 59 Features supported Call Forwarding Unconditional Call Forwarding on No Reply User A Call Deflection User C Switching calls...
  • Page 230 Call routing Connecting two outgoing calls This situation occurs for example • when setting up a conference when both conference parties are called. • when the attendant sets up a connection for a member of staff, then calls him back and transfers the call.

  • Page 231: Transferring Call Forwarding Unconditional To The Exchange

    Call routing Two incoming calls The B channels of two incoming calls can be connected with each other via a confer- ence circuit or by a normal call handover by going on-hook (transfer). Tab. 61 Features supported Switching calls User A User C Conference circuit User A...

  • Page 232: Call Deflection

    Call routing The called user in the public network is presented with the caller’s CLIP as well as in- formation on who redirected the call. ISDN Communication server BRI-T (P-MP) BRI-T PARE (P-P) PARE Partial Rerouting Call Deflection Point-to-point operation P-MP Point-to-multipoint operation Fig.
  • Page 233 Call routing • The communication server activates PARE or CD at the public network provider. • The network provider takes charge of the Call Forwarding Unconditional; the 2 B channels are freed. • User C is called. He is presented with user A’s phone number and the redirecting in- formation by way of CLIP.

  • Page 234: Three-Party Connections In The Exchange

    Call routing System configuration Tab. 62 Transferring Call Forwarding Unconditional to the exchange: Settings Parameter Parameter value User configuration: • Exchange access authorization Activated • Partial rerouting (PARE) Activated Trunk group configuration: • Partial rerouting (PARE) Activated • Public network supports 'Identity of Charge' Activated •...
  • Page 235 Call routing Communication Communication server server ISDN ISDN ISDN ISDN Fig. 113 External connection followed by hold and enquiry calls Description of the Procedure Calls on hold in the exchange (Fig. 113): • User is through to user B. • User B puts user A on hold: The call is put on hold locally in the communication server.
  • Page 236 Call routing Communication Communication server server ISDN ISDN ISDN ISDN Fig. 115 Enquiry call and brokering, followed by three-party conference Prerequisites The following requirements have to be met for three-party connections in the exchange to be activated: • Basic accesses in point-to-multipoint operation (DSS1 only; QSIG and analogue not supported).

  • Page 237: Transit Routing In The Private Leased-Line Network

    Call routing Parameter Parameter value • TEI management P-MP (Point-to-Multipoint) Trunk group configuration: • Hold allowed in public network Activated (HOLD) • Three-party in public network Activated (3PTY) • Explicit Call Transfer (ECT) Activated • Network type Public • Protocol DSS1 •...

  • Page 238: From The Public Network To The Private Leased-Line Network

    Call routing 6. 7. 1 From the Public Network to the Private Leased-Line Network Routing with Direct Dialling It is advisable to create direct dial numbers at the gateway PINX for all PISN users. An incoming call from the public network will then be routed on into the private leased-line network in accordance with the information relating to the dialled PISN user.
  • Page 239 Call routing Tab. 65 Routing parameter settings Parameter Parameter value Trunk group 1: • Network interfaces Network interfaces in this trunk group • Max. incoming calls Number of calls allowed simultaneously • Maximum simultaneous connections Number of connections allowed simultaneously •...
  • Page 240 Call routing Routing without Direct Dialling An incoming call from the public network is routed on to the private leased-line network in accordance with the information relating to the PISN user allocated via the call distri- bution element. This is useful in only a few instances since all the calls are routed via the same call dis- tribution element.

  • Page 241: From The Private Leased-Line Network Into The Public Network

    Call routing Parameter Parameter value • Protocol DSS1 • DDI plan 1 (relevant only if a suitable DD number is found) • Call Distribution Element 1 (reference number of a call distribution element) Call distribution element 1: • Call destinations Switch position 1: 330 (PISN user) •...
  • Page 242 Call routing PINX 1 PINX 2 PINX 1 333 33 33 (E.164) Route 1 Trunk group 1 (DSS1) <- Network interfaces <-Trunk group 1 BRI-T change Network inter- faces 333 33 33 (E.164) Trunk group 2 (PSS1) -> Transit route 1 PISN BRI-T extern...
  • Page 243 Call routing Parameter Parameter value • Trunk group 3 (reference number of one or more trunk group(s)) • Digit barring Use or do not use digit barring • Max outgoing calls Number of calls going out simultaneously via this route •...
  • Page 244 Call routing PINX 1 PINX 2 PINX 1 333 33 33 Route 1 (E.164) Trunk group 1 (DSS1) <-Trunk group 1 change <- Network interfaces BRI-T Network interfaces 170 333 33 33 (unknown) Trunk group 2 (PSS1) 170 -> Route 1 PISN BRI-T extern...

  • Page 245: From The Private Leased-Line Network Into The Private Leased-Line Network

    Call routing 6. 7. 3 From the private leased-line network into the private leased-line network A call from the private leased-line network will be routed on at the transit PINX in ac- cordance with the information of the PISN destination user. If the transit PINX is located in the same region as the destination user, the phone number’s regional prefix will be truncated.

  • Page 246: Testing Overflow Routing In The Pisn

    Call routing Parameter Parameter value • DDI plan 1 (relevant only if a suitable DD number is found) • Call Distribution Element Not relevant to this case User configuration PISN-BN 330: • Route 2 (route reference number) • External call number Phone number to be dialled without exchange access prefix Route 2: •...

  • Page 247: Overflow Routing Within The Private Leased-Line Network

    Call routing 6. 8. 1 Overflow routing within the private leased-line net- work Fig. 121 Overflow routing in the private leased-line network via dedicated lines Overflow routing in the private network can be resolved with the appropriate route con- figuration: Configuration example In PINX 1 let route 6 be provided for outgoing calls to PINX 3.

  • Page 248: Overflow Routing Via The Public Network

    Call routing Trunk group 4 PINX 1 Trunk group 2 PINX 2 PINX 3 Fig. 122 Overflow routing in the private leased-line network using a sensible trunk group allocation in the route configuration 6. 8. 2 Overflow routing via the public network Fig.

  • Page 249: Configuration Example

    Call routing Configuration example Region 50 PINX 1 055 555 5x xx PINX 2 066 666 6x xx Region 60 Fig. 124 Configuration example of overflow routing via the public network In PINX1’s numbering plan, the PISN users of PINX 2 are entered according to the principle 60xxx.
  • Page 250 Call routing • Under normal conditions, calls whose phone numbers begin with "60" will be routed in accordance with the user configuration. If the normal path is not available, the calls will be routed via the alternative network operator. • The network operator table determines the route via which the alternatively routed calls are to be routed.

  • Page 251: Break-Out

    Call routing 6. 9 Break-Out An outgoing, external call is to be routed into the public ISDN only at the PINX that is closest to the call destination. If the source PINX and gateway PINX are a long way apart and connected with each other via dedicated lines, break-out can help to achieve considerable call charge savings.
  • Page 252 Call routing User configuration: LCR for Break-out via PINX 2 Automatic CLIP=no Geneva 022 827 99 55 022 827 9x xx PINX 1 Route: NPI = E.164 CLIP No. 022 827 99 55 01 813 33 95 Transit route: 01 296 1x xx 01 813 33 95 Kloten PINX 2...
  • Page 253 Call routing – All calls sent to the public network via Zurich are routed via a separate route. Its configuration must Numbering plan identifier (NPI) E.164 must be set so that PINX2 recognises a call as external and routes it accordingly. –...
  • Page 254 Call routing Parameter Parameter value • Network interfaces Network interfaces of this trunk group • Network type Private • Protocol QSIG QSIG / PSS1 ISO • Automatic CLIP Settings at the gateway PINX (PINX 2) Specifying the transit route The transit route is specified using the Transit route setting.

  • Page 255: Data Service

    "User-to-user signalling (UUS)", page 260 offers the possibility of exchanging data dur- ing the connection setup and disconnection phases. Mitel Advanced Intelligent Network: In an AIN incoming data service connections are possible only on the Master and only if the Master is connected to the public network.
  • Page 256 Data service If the data-service type cannot be unequivocally allocated, it will be routed to the desti- nation Unknown. If no destination is found, the call is cleared down. Tab. 74 Data-service destination table Data-service type Interface of the destination terminal FAX 2, 3 •...
  • Page 257 Data service Tab. 75 Routing parameter settings Parameter Parameter value Trunk group 1: • Network interfaces Network interfaces in this trunk group • Max. incoming calls Number of calls allowed simultaneously • Maximum simultaneous connections Number of connections allowed simultaneously •...
  • Page 258 Data service Tab. 76 Routing parameter settings Parameter Parameter value Trunk group 1: • Network interfaces Network interfaces in this trunk group • Max. incoming calls Number of calls allowed simultaneously • Maximum simultaneous connections Number of connections allowed simultaneously •...

  • Page 259: Routing In The Private Leased-Line Network

    Data service 7. 3 Routing in the private leased-line network Data services are also available in the private leased-line network. To route a call at a gateway or transit PINX on into the private leased-line network, a PISN user is entered as the data service destination.

  • Page 260: User-To-User Signalling (Uus)

    UUS is not supported in the private leased-line network and is only available at the PINX which is connected to the public network. Mitel Advanced Intelligent Network: UUS is not supported in an AIN. The service is available only at the nodes that are connected to the public network.

  • Page 261: Fax Service

    • e-mail confirmation to sender once fax message has been successfully sent. Scope The fax service only runs on the CPU2/CPU2-S applications card of an Mitel 470. It can be used both on a single system and in networked systems. Supports fax mes- sages of the type Group 3 fax.

  • Page 262: Call Logging (Cl)

    Call logging (CL) Call logging (CL) Call data and call charges can be logged and evaluated in great detail with the aid of the system. This Chapter explains the concept of individual charge counting (ICC) and the setting options for logging call data for outgoing (OCL) and incoming (ICL) calls.
  • Page 263 Call logging (CL) can be viewed via the system configuration and output in a variety of ways via the Ethernet interface See also: "Individual charge counting or ICC", page 265 OCL and ICL call logging A multitude of call data from outgoing and incoming calls is logged and output directly via the corresponding interface.
  • Page 264 Call logging (CL) Call logging in the PISN In a PISN, call data is logged for each PINX. PISN-wide evaluation is carried out using PC-based applications for the acquisition and evaluation of call data. Communica- tion server PISN PINX 1 PINX 2 PINX 3 Fig.

  • Page 265: Individual Charge Counting Or Icc

    Call logging (CL) 8. 2 Individual charge counting or ICC Individual charge counting (ICC) automatically assigns call charges to cumulative counters at the end of a call; these call charges can be viewed in the System Configu- ration, output at the corresponding interface as individual or complete reports, or de- leted.
  • Page 266 Call logging (CL) Call charge allocation • Network interface counters add up all the call charges incurred via their network in- terface. • If call charges are permanently allocated to a cost centre, they are also counted on the user counter. •...

  • Page 267: Surcharge Calculator

    Call logging (CL) Mitel Advanced Intelligent Network: In an AIN call logging takes place centrally on the Master. Call charges are displayed on the system phones in the same format and in the same currency throughout the AIN. However as the nodes may be spread out in different countries, the currency and also the value per charge pulse may also be different and completely falsify the outgoing call logging.

  • Page 268: Icc Reports

    Call logging (CL) 8. 2. 3 ICC reports ICC reports list all call charges over a user-definable period of time. The reports are output on the printer or PC set up for ICC. There are two different kinds of ICC reports: •...
  • Page 269 Call logging (CL) * * * * * a n y t e x t ( m a x . 6 8 c h a r a c t e r s c o n fi g u r a b l e s ) * * * * * CALL FEES 0035 21.06.04 14:02...
  • Page 270 Call logging (CL) If all the complete reports are printed out at the same time, the printout is made in the following order: • User Private • User Business • Cost centres • Network interfaces * * * * * a n y t e x t ( m a x . 6 8 c h a r a c t e r s c o n fi g u r a b l e s ) * * * * * 1822 30.

  • Page 271: Call Logging For Outgoing Calls (Ocl)

    Call logging (CL) * * * * * a n y t e x t ( m a x . 6 8 c h a r a c t e r s c o n fi g u r a b l e s ) * * * * * 1822 30.

  • Page 272: General Ocl Settings

    The ICC, however, logs all the call charges and allocates them to the cumulative coun- ters. Mitel Advanced Intelligent Network: In an AIN the charge values as of which a printout is made can be adapted specifically for each node with the regional settings ( =zz).

  • Page 273: Surcharge Calculator

    Call logging (CL) 8. 3. 2 Surcharge calculator The surcharge calculator is used to assess surcharges on top of the official call charges. With the charge settings (=b4), four independent surcharge calculators can be con- figured and allocated to the cumulative counters of the users or rooms. Call charges are indicated to each user (only on system phones with a display) while the call is in progress.
  • Page 274 Call logging (CL) Cost curve with Costs supplement 61.50 60.– 55.– 50.– 49.50 45.– Cost curve 42.– without 40.– supplement 35.– 32.– 30.– 25.– 20.– 15.– 10.– 5.– 2.– Exchange call 5.– 10.– 15.– 20.– 25.– 30.– 35.– 40.– charges Range 1 Range 2 Range 3...

  • Page 275: Data Protection

    Call logging (CL) Tab. 81 Fee multiplier values Fee multiplier value Charges No charges are calculated in the cost range of this fee multiplier. <1 Deeper charges are calculated in the cost range of this fee multiplier. >1 Higher charges are calculated in the cost range of this fee multiplier. 8.
  • Page 276 Call logging (CL) Note: Permanently allocated cost centres are not processed / logged in OCL (ICC only). Variable allocation Individual calls can be assigned to a cost centre either before the call by dialling the ex- change access prefix code for cost centre selection or during the call using a */# func- tion code.

  • Page 277: Charge Management

    Call logging (CL) 8. 3. 5 Charge management If an external call is forwarded internally, the charges incurred can be passed on to the next user. The charge management can be activated and deactivated throughout the system and applies only locally in the PINX. User A is making an outside call.

  • Page 278: Call Logging For Incoming Calls (Icl)

    Call logging (CL) Tip: The level of the call charges varies depending on the destination number. For each call charge category define a route, configure the pulse interval for virtual charges and assign the routes to the same trunk group. The costs incurred can be replicated approximately with the help of an LCR routing table and routes assigned accordingly (see also "Least Cost Routing (LCR)", page 207").
  • Page 279 Call logging (CL) User group "Customer service" Commu- nication server Fig. 153 ICL can be switched on or off in each call distribution element Application Example • Customer service: 032 655 33 33 • Enter ICL data activated for customer support calls only (see Fig. 153). Analysis is used to determine the quality of the call handling.

  • Page 280: Call Data Output

    Output concept See also: The call data can also be accepted and processed further by OIP. For more details please refer to the "Mitel Open Interfaces Platform" system manual. System functions and features as of R4.1 syd-0570/1.2 – R4.1 – 08.2016...

  • Page 281: Output Types

    Call logging (CL) 8. 5. 1 Output types The output type depends on who triggered the output. The output types are as follows: ICC output type • Output at user’s request, e.g. using a command on the operator console • ICC counter readings and reports Service output type •...

  • Page 282: Output Formats

    Call logging (CL) temporarily in a buffer. After a specific number of calls (max. number of call data mem- ories, depends on the system), emergency digit barring is activated (Parameter Call control if buffer is full in the ( =b4) view. The emergency digit barring affects all users throughout the system, with the exception of the operator console.

  • Page 283: Structure Of The Pc5 Output Format

    The format is based on the PC5 format but contains additional information. On the OIP side, the Call Logging Driver (internal OIP service) is the interface adapter for accessing the charge data interface. For detailed information, please refer to the Mitel Open Interfaces Platform System Manual.
  • Page 284 Call logging (CL) • Data field formatting • The data field length A data field can be identified by its position in the data record (Tab. 86). Data field name In PC5 format the data field name is not output. Data format A data field consists of a certain number of characters and a specific data format.

  • Page 285: Data Fields Of The Pc Format

    Call logging (CL) 8. 7. 2 Data fields of the PC format Tab. 86 shows the complete data record of a PC5 output. The data fields are listed in their task sequence. Tab. 86 PC5 format Data field Name Data format Formatting Length Offset...
  • Page 286 Call logging (CL) • Unanswered call: The number for the internal destination address is entered here. It can be a user group (UG), a key telephone (KT), a user (US) or a combination of these addresses. The user number is entered under US and the combinations US+UG or US+KT. The UG number is entered here for UG and the combination UG+KT, where config- ured.
  • Page 287 Call logging (CL) Value Meaning Network access with cost centre selection, transferred Network access with cost centre selection, self dialling Private network access, transferred Private network access, self dialling Tab. 90 Value and meaning of the digit z Value Incoming call, transferred Normal call Incoming call, answered directly –...
  • Page 288 Call logging (CL) DEST1 DEST2 SEQ.NO. SERIAL NO. 0222222200 022222222 0023 1236 0333330000 033333333 0012 1237 0333330000 0333330000 50301 1238 0333330000 0333330000 50301 0012 1239 Date and time of start of connection • Entry for the time of the start of connection on the logging communication server or in the PISN.
  • Page 289 Call logging (CL) Caller identification 1 and caller identification 2 These fields have a different meaning depending on the direction (incoming or outgo- ing calls). • Caller identification 1, incoming: The number which the calling user wants to present to the called user is entered here.
  • Page 290 Call logging (CL) DDI 53 -> User 50 300 Region 60 Commu- PINX 1 nication DDI:54 032 624 33 00 032 624 24 00 server Caller ID 1: 50 300 Call Caller ID 2: 53 Logging 032 624 33 99 032 624 24 99 Region 50 Caller ID 1: –...
  • Page 291 Call logging (CL) DDI 53 -> User 50 300 Region 60 Commu- PINX 1 nication 032 624 33 00 032 624 24 00 DDI:54 Dest. No. 1: – server Call Dest. No. 2: 53 Logging 032 624 33 99 032 624 24 99 Region 50 Dest.

  • Page 292: Serial Number

    Call logging (CL) PINX 1 dials: 107990326243354 Region 60 Commu- PINX 1 nication DDI:54 032 624 33 00 Destination No. 1: Call server 107990326243354 Logging 032 624 33 99 Destination No. 2: 032 624 33 54 Region 50 Destination No. 1: Call 032 624 33 54 PINX 2...

  • Page 293: Examples Of The Pc5 Output On A Stand-Alone Communication

    Call logging (CL) 8. 7. 3 Examples of the PC5 output on a stand-alone com- munication server 8. 7. 3. 1 Outgoing calls to the public network A business call is set up with the public network using self dialling. The digit sequence 010 is therefore entered as the sort character.
  • Page 294 Call logging (CL) 032 624 22 00 Commu- nication server Int. no. DDI: 032 624 21 11 Fig. 160 Call to a free user and phone conversation • User A (032 624 21 11) calls user B (032 624 22 01). •...
  • Page 295 Call logging (CL) 032 624 22 00 Com- munica- tion server Int. no. DDI: 032 624 21 11 Fig. 162 Call to an absent user • User A (032 624 21 11) calls user B (032 624 22 01). • User B does not answer. •...
  • Page 296 Call logging (CL) Call B–C 032 624 22 00 Commu- nication server Busy Int. no. DDI: 032 624 21 11 Fig. 164 Call to a busy user • User B is busy (call with call waiting not enabled). • User A (032 624 21 11) calls user B (032 624 21 01). •...
  • Page 297 Call logging (CL) Int. no. DDI: 032 624 22 00 Commu- nication server Int. no. DDI: 032 624 21 11 Fig. 165 Transferred call Without prior notice: • User A (032 624 21 11) calls user B (032 624 22 01). •...
  • Page 298 Call logging (CL) DEST1 DEST2 SEQ.NO. SERIAL NO. 0326242111 0326242111 0115 0326242111 0326242111 0116 With prior notice: • User A (032 624 21 11) calls user B (032 624 22 01). • User B’s terminal rings. • User B answers the call. •...

  • Page 299: Examples Of Pc5 Output In A Pisn

    Call logging (CL) Transferred call, charge management deactivated The entire call is logged in a single line. The connection duration is entered in the RATION field. The field contains the user number of the last user in the call. The sort character is 320.
  • Page 300 Call logging (CL) Tab. 100 Configuration of the PISN above Separate prefix Numbering plan for Internal (local) users PISN users code PINX 1 200...299 3xx, 60xxx PINX 2 300...399 2xx, 60xxx PINX 3 200...299 50xxx The following examples are based on this PISN. Direct outgoing connection A connection is set up directly to the public network using self dialling (cost type: busi- ness).
  • Page 301 Call logging (CL) A (022 222 22 22) C (300) PINX 1 PINX 2 DDI: 53 Fig. 170 User C dials user A (0 022 222 22 22) Tab. 102 OCL output on PINX 2 (source PINX) DATE TIME DURATION CHARGES METPUL EXCH...
  • Page 302 Call logging (CL) PISN number of user C. DDI number via which user C can be reached from the public network. DEST1, The number dialled by the user (DEST2) was converted into another call number (DEST1) by the LCR DEST2 function.

  • Page 303: Protocol Format

    Call logging (CL) Tab. 105 ICL output (line 1) and OCL output (line 2) at PINX 1 (gateway-PINX) DATE TIME DURATION CHARGES METPUL EXCH 180598 14:56 00H01m12 00103 180598 14:56 00H01m12 0.00 00000 00119 DEST1 DEST2 SEQ.NO. SERIAL NO. 0222220000 0222222222 0012 1237...
  • Page 304 Call logging (CL) Page header (does not contain any user data) Tab. 107 Page header for protocol format Content, text Structure Length Print offset Form Feed FF, 0CH Carriage Return CR, 0DH Line Feed LF, 0AH Space (2) NO (CC) 'NO' ('CC') Space (4) Space (1)
  • Page 305 Call logging (CL) User data appears on the next line. Example: (see "Example of Protocol format", page 306) Data lines Tab. 108 Data lines for protocol format Print off- Content, meaning Structure Format Length Space User (cost centre) number ttttt Sort character Date of start of connection ddmmyy...

  • Page 306: Invoice Format

    Call logging (CL) Example of Protocol format (combined with header line): CL output Protocol Bill NO SC DATE TIME DURATION EXCH CHARGES DIALLED SERIAL NUMBERS 21 098 040597 07:23 00H00M20 03.02 1.20 0121..0089 21 098 040597 07:24 00H00M34 03.02...

  • Page 307: Output Formats Pc1 To Pc4

    Call logging (CL) CL output for each connection Protocol Bill HOTEL SOLOTHURN DATE TIME DURATION EXCH DIALLED NUMBERS SERIAL NO. 22 98 040597 07:21 00H01M29 03.02 00012 012111111 0086 20.10 TELEPHONE CHARGES SERVICE INCLUDED CHF Perforated ticket paper (6 lines per ticket) With or without Surcharge for room, data protection...
  • Page 308 Call logging (CL) Tab. 109 Format conventions Symbol Meaning – I Right justified I – Left justified 00 Padded with "0" up to the defined data field length Padded with spaces Certain fields take on different formats depending on the system configuration. These exceptions are appended as notes directly after the structural descriptions.
  • Page 309 Call logging (CL) Tab. 111 The first digit of the sort character. Value Meaning Outgoing business exchange traffic, transferred Outgoing business exchange traffic, self dialling Incoming traffic Incoming to ACD destination (placed in ACD queue) PISN transit Outgoing cost centre exchange traffic, transferred Outgoing cost centre exchange traffic, self dialling Outgoing private traffic, transferred Outgoing private traffic, self dialling...

  • Page 310: Pc1 Format

    Call logging (CL) 8. 7. 7. 1 PC1 format This format covers requirements for direct transfer to a PC (PC1). Format structure Tab. 114 PC1 format Data field, meaning Structure Format Length Offset Start of data record User (cost centre) number ttttt Sort character Date...

  • Page 311: Pc2 Format

    Call logging (CL) CL output Protocol Bill Internal user number Number of metering pulses Sort character Serial number 970504 07:22 00H00M13 00009 00003 0087 970504 07:22 00H00M04 00101 00000 01211111 0088 Time Network interface Data in PC mode Call duration Dialled numbers (YYMMDD) Fig.

  • Page 312: Pc3 Format

    Call logging (CL) Data field, meaning Structure Format Length Offset Serial number llll Carriage Return Line Feed The primary channel group is output in position "c", the trunk card number in position "bb" and the network in- terface number in position "pp" (see example on page 312). This is the direct dial number that is displayed as the CLIP to an external call partner.

  • Page 313: Pc4 Format

    Call logging (CL) 8. 7. 7. 4 PC4 format If the feature "Least Cost Routing" is used in a communication server, this format can be used to carry out the corresponding analysis. This format features an additional field that contains the call number actually dialled by the communication server (Least-Cost- Routing function).
  • Page 314 Call logging (CL) Example of PC4 format CL output Protocol Bill Internal user number Cost centre number Number of metering pulses Sort character Time DDI No. Serial number 31342 21168 10 970416 15:20 00H03M45 01002 00019 004988223211 004988223211 ... 0678 33031 90 970417 08:18...

  • Page 315: Features

    Features Features MiVoice Office 400 provides a multitude of features that can be activated or oper- ated by the user. This Chapter contains a systematic description of all these features. 9. 1 Overview The features described in this chapter are as follows: •...

  • Page 316: Description Categories And Terminology

    – Access the configuration menu Settings. – Long-click on the * key Information can be retrieved on /Mitel 6700 SIP / 6800 SIP SIP phones as well as on /Mitel 600 DECT DECT phones via the menu. Depending on the phone, additional information is displayed.

  • Page 317: Information About The System Phones

    • Cordless DECT phones of the Mitel 600 DECT family • IP Softphone MiVoice 2380 IP • Operator phone MiVoice 1560 PC Operator • Dialog 4200 phones (can be connected to Mitel 470 only) • Older corded Office phones (Office 10/25/35/45) • Older cordless Office DECT phones (Office 135/135pro,...

  • Page 318: Terminology

    Features Note: Most of the features can also be used via the Mitel 6700 SIP / 6800 SIP phone menu. For other SIP phones, integrated mobile or external phones, analogue phones or ISDN phones, many functions can be used via */# function codes. You can find a summary in the feature overview (links in Tab.
  • Page 319 A certain number of functions such as the three-party conference with two external us- ers can be carried out both externally in the public network and internally in the com- munication server. On Mitel SIP phones and a number of standard SIP phones, three- party conferences are possible locally on the phone itself.

  • Page 320: Isdn Supplementary Services Supported

    Features If the system requirements are met, the three-party conference with one internal and two external users can also be transferred to the exchange. Communica- tion server ISDN Fig. 181 Three-party conference as a service in the public network, with 1 internal and 2 external users The supplementary service three-party conference is activated locally but moved from the system to the public network.
  • Page 321 Features Name of the service Remark P-MP ✓ Direct Dialling In Direct dialling – ✓ ✓ MCID Malicious Call Identification Records malicious calls ✓ Multiple Subscriber Number Multiple subscriber number – Connection services Tab. 121 Connection services Name of the service Remark P-MP ✓...

  • Page 322: Notifications Supported By The System

    Features Other services Tab. 124 Other services Name of the service Remark P-MP UUS-1 User-to-User Signalling Signalling from one user to another user ✓ ✓ Supported only during setup and only for ISDN ter- minals on the BRI-S interface. ✓ ✓...

  • Page 323: Sip-Rfc Supported By Mivoice Office 400

    Features 9. 2. 3 SIP-RFC supported by MiVoice Office 400 RFC (Request for Comments) are chronologically numbered, freely accessible docu- ments in which the quasi-standards developed are published on the internet. A whole range of RFCs are supported for connecting MiVoice Office 400 communica- tion servers to SIP providers on the one hand and SIP terminals to MiVoice Office 400 communication servers on the other.

  • Page 324: Virtual Networking In The Isdn Network

    Features 9. 2. 4. 2 Virtual Networking in the ISDN Network In a virtual networking or in a virtual PINX in the public network the following conditions have to be met: • The feature is supported end-to-end by the public ISDN network. •...

  • Page 325: Features Operated Via Qsig

    Dial door intercom 851,852 (default values) call number assigned to this control output in the numbering plan Only with Mitel 415/430 and if the corresponding number of ODAB card(s) is fitted 9. 2. 6. 2 User-related features Operation of the user-related features is subject to the definition of the PISN users in one’s own numbering plan.

  • Page 326: User-Related Authorizations

    Features Tab. 127 QSIG features with call connection Feature Activate Call pick-up *86 <PISN user name> Features That Can Be Activated/Deactivated All remote-controlled user-related features listed in Tab. 313 are supported by the com- munication server and can be activated or reset via the keypad or function key. The only requirement is that the PISN user concerned is not protected against remote con- trol and that *06 is not barred in the internal digit barring for the user executing the fea- ture.

  • Page 327: Operating The Features On The Terminal

    9. 2. 9 Operating the features on the terminal 9. 2. 9. 1 Feature activation With system phones and Mitel SIP phones, features can be operated in the following ways: • Menu supported with Foxkey/Softkeys • Via function keys • With */#- function code (not all features are available) •...

  • Page 328: Configurable Keys

    Thanks to the possibility to store various functions on keys, the features on system phones and SIP phones of the Mitel 6700 SIP / 6800 SIP family are user-friendly. De- pending on phone type, keys can be set up via Self Service Portal (SSP) and via WebAdmin.

  • Page 329: Languages Supported

    Line keys In some system phones and all Mitel 6700 SIP / 6800 SIP SIP phones, keys can be configured as line keys which make the phone a key telephone. A KT line has a num- ber on which an external or internal call can be made.
  • Page 330 • Many languages are not equally available for all system phones. • Cordless phones: Fewer languages are available for the local menu (no DECT con- nection) than in normal operation mode. Mitel SIP phones • The language can be defined via SSP and WebAdmin. Note: The language should not be defined locally on the phone.

  • Page 331: One Number Concept And Personal Call Routing

    Features WebAdmin, SSP, and Hospitality Manager • The available languages depend on the set sales channel. Other languages can be downloaded from the FTP server and installed with WebAdmin in the Localization menu ( =e6). This also applies to online help languages. •...
  • Page 332 • Only one each of the following terminals can be allocated to a user: – Operator phone – IP softphone MiVoice 2380 IP – Mitel BluStar for PC softphone – Mitel BluStar 8000i SIP phone – Mitel SIP-DECT cordless phone System functions and features as of R4.1...

  • Page 333: Call Forwarding Unconditional Functions

    Features Functions in prefix dialling Tab. 129 Functions Functions Function codes Remarks Activate personal call routing *45 <Call routing 0...5> The default setting is 0 (call all ter- minals). Deactivate personal call routing Activate Ring Alone Deactivate Ring Alone System configuration In the user list ( =th) click on the user you want then navigate to the section sence and personal call...
  • Page 334 Possible destinations: • User: internal, external , PISN • Coded ringing • UG: 17 to 21 (Mitel 415/430) or 25 to 29 (Mitel 470) and user groups configured as "large". • Standard text (leave message) Requirement: C is not protected against Call Forwarding Unconditional (*02).
  • Page 335 Features Call forwarding loops: • Internal: not enabled: • In the PISN: restricted by the transit counter. C is the only user who can still reach B. Functions in prefix dialling Tab. 131 Call Forwarding Unconditional: Functions Function codes Activate CFU / CFB to any user No. *21 <Destination No.>...

  • Page 336: Call Forwarding Unconditional To Exchange

    Features "User group: Logging in and logging out", page 457 "Deflecting a call during the ringing phase (CD)", page 342 "Do not disturb", page 347 "Call Forwarding Unconditional if no answer", page 178 9. 4. 1. 1 Call Forwarding Unconditional to exchange Settings for exchange-to-exchange traffic (see also "Exchange access authorizations", page 326) •...

  • Page 337: Examples Of Call Forwarding Unconditional

    Features Example CFU to the number of a mobile phone user who has switched his phone off: • If Wait for connection deactivated, Call Forwarding Unconditional will be switched through: The callers will obtain a spoken text provided by the mobile service pro- vider, indicating that the required user cannot be reached at present.
  • Page 338 Features Digital network interface with DDI number to user + UG busy User+ UG Commu- nication server delayed Fig. 186 DDI number to user + UG busy • UG is delayed. • B makes a CFU to C. • A calls B, communication server sets up direct connection with C, C rings. •...

  • Page 339: Follow Me

    Features 9. 4. 2 Follow me User B wants to divert calls originally made to his own terminal to a terminal C, where he is currently located. He therefore configures a call forwarding unconditional directly on destination terminal C. Fig. 188 Follow me Detailed Description Tab.

  • Page 340: Call Forwarding On No Reply (Cfnr)

    Possible destinations: • User: internal, external , PISN • Coded ringing • UG: 17 to 21 (Mitel 415/430) or 25 to 29 (Mitel 470) and user groups configured as "large". Requirement: C is not protected against calls (Do not disturb, *26) or Call Forwarding Unconditional (*02).
  • Page 341 Features If caller A is an external user or a virtual network PISN user, the settings authorising exchange-to-exchange traffic (see "Call Forwarding Unconditional to exchange", page 336) will have to be observed. (If the connec- tion is not authorized, the call is not forwarded.) Note: The internal number of a call distribution element can only be used as the destination for a CFNR in a special case, namely if at least one CDE destination is configured on ACD.

  • Page 342: Deflecting A Call During The Ringing Phase (Cd)

    Features Functions in prefix dialling Tab. 136 Call Forwarding on No Reply: Functions Functions Function codes Activate CFNR to user *61 <Destination No.> Clear CFNR to user: Activate CFNR to user last configured *61 # Clear CFNR to user last configured Activate preconfigured CFNR Clear preconfigured CFNR Activate CFNR to general bell (coded ringing)
  • Page 343 Features Fig. 190 Forwards a call during the ringing phase Detailed Description The response and properties of Call Deflection are similar to those of Call Forwarding Unconditional. Tab. 138 Call Deflection End point Operating sequence / signalling on the terminal Scope Once the feature has been activated, B obtains an •...

  • Page 344: Reject Call

    Features Functions during the ringing phase Tab. 139 Call Deflection: Functions Functions System phones (without Office 10) Deflecting a call during the ringing phase (Call Deflection) 2.The call number is entered via the keypad, using dialling by name, the call list, etc. System configuration No settings Reference to Other Features...

  • Page 345: Twin Mode / Twin Comfort

    Features • If a user who is in a user group along with other users rejects a call, the other users continue to ring (unless Default call forwarding if rejected is configured, see section below). If all the UG members reject the call, the call set-up is cleared down and the calling user obtains the busy tone.
  • Page 346 Features While Twin Comfort provides the same functionality as Twin Mode, it also temporarily replaces the following phone lists of the cordless phones with the corresponding lists of the desk phone: • Private phone book • Unanswered call list • Answered call list •...

  • Page 347: Do Not Disturb

    Features 9. 4. 7 Do not disturb To ensure that user B is no longer disturbed, all incoming calls are automatically di- verted to an alternative destination C, which has to be specified using the system con- figuration. Fig. 193 Do not disturb Detailed Description Tab.

  • Page 348: Substitution

    Features Reference to Other Features "Call Forwarding Unconditional (CFU)", page 333 9. 4. 8 Substitution In the attendant’s absence, calls to operator console B can be forwarded to a precon- figured destination C. Fig. 194 Proxy activated Detailed Description Tab. 147 Substitution End point Operating sequence / signalling on the terminal Scope...

  • Page 349: Dect Follow Me

    Features Function in prefix dialling Tab. 148 Substitution: Function Function Operator phone Switch proxy on and off System configuration Tab. 149 Substitution: System configuration Parameter Remarks User number for substitution General system settings General bell for substitution General system settings Reference to Other Features "Call Forwarding Unconditional (CFU)", page 333 9.

  • Page 350: Dect Follow Me In A Network With 2, 3 Or 4 Systems

    Features 9. 4. 9. 1 DECT Follow Me in a Network with 2, 3 or 4 Sys- tems This configuration can be used to find a cordless phone in up to 4 systems without de- lay. The phone has to be logged on in all 4 systems and the system search mode be set to Automatic on the phone.

  • Page 351: Organising Absences On The Workstation

    The activated status is indicated on the display. Displaying A’s presence status: Possible phones: • For internal calls (prior to the call) • MiVoice 5300, Mitel 600 DECT, • In the call lists Mitel 6700 SIP / 6800 SIP • During dialling by name MiVoice 2380 IP, MiVoice 1560 •...

  • Page 352: Absence Information

    Features • Not available • Absent • Busy Action commands Presence profiles contain action commands that are executed by the user when the presence status is activated. This may be a Call Forwarding Unconditional (CFU) to a call number or to voice mail and/or a predefined personal call routing. If necessary, dif- ferent call destinations can be defined for internal and external calls.

  • Page 353: Connections Involving Several Users

    Features Functions in prefix dialling Tab. 151 Presence status: Functions System phones within Function Other terminals the scope Activate presence status *27 x hhmm ddmm # Activate presence status (without date) *27 x hhmm # Activate presence status (without time/date) *27 x # Deactivate presence status #27 or *27 0 #...
  • Page 354 There is also the possibility of recording a text via the phone or to feed in audio data via an audio device connected to the audio input (Mitel 415/430) or an FXS interface in the External audio source (Mitel 470 mode).
  • Page 355 Features Recording with a phone or audio equipment Recording with the phone: After the function code is entered, a start tone is audible and can be recorded over the handset. Note: Loss of quality is to be expected when recording using DECT, IP or SIP phones. Recording with audio equipment: After the function code is entered, a start tone is audible, and it can be played back over the audio equipment connected to the audio input on the communication server.

  • Page 356: Hold (Enquiry Call)

    Features 9. 5. 2 Hold (enquiry call) An A–B connection is put on hold if one of the callers, e.g. user B wants to set up an enquiry call connection with C. Fig. 197 Putting a call on hold Detailed Description Tab.

  • Page 357: Enquiry Call With Return To Initial Call

    Features System configuration Tab. 156 Hold (enquiry call): System configuration Parameter Remarks Hold in the exchange • Trunk group configuration • Local feature does not require any setting Music on hold see "Music on hold", page 353 Reference to Other Features "Brokering (switching back and forth between two calls)", page 358 "Enquiry call with return to initial call", page 357 "Three-party conference from an enquiry call", page 362...

  • Page 358: Brokering (Switching Back And Forth Between Two Calls)

    Features Tab. 158 Enquiry call with return to the initial call: Function Function System phones Analogue terminal Return to the initial call with the disconnect key • with R1 (R = control key) or wait for more than 2 sec- onds after pressing the control key •...

  • Page 359: Conference

    Features With hold in the public exchange, the signalling depends on the network provider. Brokering is also possible from a conference to a user. Suffix dialling function Tab. 161 Brokering (switching back and forth between two calls): Function Function System phones Analogue terminal Brokering •...

  • Page 360: Variable And Preconfigured Conference

    – Conferences take up hardware resources. – On SIP phones of the Mitel 6700 SIP / 6800 SIP series, the Mitel BluStar 8000i and a num- ber of standard SIP phones, three-party conferences are possible locally on the phone. For...
  • Page 361 Features Note If a user is redirected or if he has activated CFNR, he will not be included in the conference. In a preconfigured conference the conference participant in question will be removed temporarily from the conference group. The External priority parameter is not taken into account.

  • Page 362: Three-Party Conference From An Enquiry Call

    Features 9. 5. 5. 2 Three-party conference from an enquiry call In an enquiry call (with A on hold), B can set up a three-party conference with C. Fig. 201 Three-party conference from an enquiry call Detailed Description Tab. 167 Three-party conference from an enquiry call End point Operating sequence / signalling on the terminal Scope...

  • Page 363: Conference Bridge

    Features System configuration Tab. 169 Three-party conference (conference from enquiry call): System configuration Parameter Remarks Hold in the exchange • Trunk group configuration • Local feature does not require any setting Three-party conference in the exchange • Trunk group configuration (3PTY) •...
  • Page 364 Features Detailed Description Tab. 170 Conference bridge End point Operating sequence / signalling on terminal Scope A, B, C, D Conference participants A, B, C and D choose, at a predefined Possible interfaces: time, the internal or external dial-in number and are prompted to internal, external , PISN enter...
  • Page 365 Features WebAdmin: After a first start, a call distribution element must be predefined with the call number 896 in the numbering plan. For this CDE, all switching positions of Switch group 1 Con- ference bridge. However, more CDEs can also be configured with the routing destina- tion conference bridge.

  • Page 366: Call Transfer (Switching)

    Features 9. 5. 6 Call transfer (switching) Users A and B are in a call. User B hands over the call with or without prior notice to user C. See also: For more information on the switching functions and the operator consoles, see "Operator phone", page 144.

  • Page 367: Call Transfer Without Prior Notice

    Features Suffix dialling function Tab. 174 Call transfer with prior notice: Function Function All terminals Call transfer hang up System configuration Tab. 175 Call transfer with prior notice: System configuration Parameter Remarks Hold in the exchange • Trunk group configuration •...
  • Page 368 Features Detailed Description Tab. 176 Call transfer without prior notice End point Operating sequence / signalling on terminal Scope If A is on hold, he hears the ring-back tone Music Possible interfaces: hold. internal, external , PISN • When B calls user C, he obtains the ring-back tone (B must hear this tone before he can hand over the call) •...

  • Page 369: Call Transfer If Busy

    , PISN • After the enquiry call to C, B obtains a busy tone. Not possible for SIP and Mitel SIP phones • After recall has been activated B obtains an acknowl- edgement tone. • On the operator phone the line is signalled as switched until user C answers the call or a recall takes place.
  • Page 370 Features Suffix dialling functions Activate callback: see "Callback if user busy / free", page 416. Tab. 180 Call transfer if busy: Function Function All terminals Call transfer if busy Activate callback and go on-hook System configuration Tab. 181 Call transfer if busy: System configuration Parameter Remarks Music on hold...

  • Page 371: Recall

    Features 9. 5. 7 Recall Recall reminds a user that a call has been transferred but not answered. Recall is triggered if the internal user does not respond within the recall time in the case of transfer without prior notice. Communica- tion server 1.

  • Page 372: Call Acceptance

    Features If the transferred user has • activated or CFB, the recall time used is the one defined at the CFU destina- tion. • activated CFNR Default CF if no answer, the switched user’s own recall time is used. • forwarded the call during the ringing phase (Call Deflection), the switched user’s own recall time is used.

  • Page 373: Added Features

    Features Detailed Description Tab. 183 Call acceptance End point Operating sequence / signalling on the terminal Scope • As soon as C has answered the call, B obtains the Possible interfaces: busy tone Internal Possible terminals: Analogue terminals Suffix dialling function Tab.

  • Page 374: Voice Memory Capacity And Voice Channels

    The voice memory capacity and the maximum number of voice channels for voice mail and/or auto attendant depend on the existing licences, the type of communication server and, with Mitel 415/430, also on the Voice mail mode configured. In an AIN the indications are valid for each node: Tab.

  • Page 375: Operation Of The Voice Mail Functions

    – The procedure for converting voice messages and greetings using the Mitel 400 WAV Con- verter and the procedure for loading the Audio Guide in the correct audio format are described in detailed in the WebAdmin Help.

  • Page 376: Recording Greetings With The Pc And Uploading Them Onto The Communication System

    Expanded (G.729 only), the wave files have to be converted with the Mitel 400 WAV Converter to the G.729 format prior to the upload. The wave files with the greetings must now be uploaded onto the communication server’s file system: System functions and features as of R4.1...

  • Page 377: Audio Guide

    Features The files are available to the application as soon as they are on the communication server file system. We recommend that you use the corresponding function codes to check the texts by listening to it (see Tab. 188). Note: Wave files with incorrect format cannot be played.
  • Page 378 Features For the actions, in addition to phone number digits, some macros can be entered for destinations: Tab. 186 Using macros in the destinations Macro Meaning The "N" macro allows the caller to carry out suffix dialling. This can be a complete call number or part of the end digits of a call number.
  • Page 379 Features – NG3: Greeting 3 for the mailbox of the user selected by the caller is played back. – K60N: The system waits for the user PIN (*PIN#) to be entered and then dials 60. The caller completes with further digits. Special cases: –...

  • Page 380: Scope

    Features again be assigned the actions described above. The action under No answer is carried out once the recall time has elapsed. Note: The Auto Attendant is active only while a personal greeting is played back. By contrast it is never active with the global greeting.
  • Page 381 Features • Once the total capacity of the voice memory or the maximum recording time config- urable for each Mailbox is reached, all subsequent callers forwarded to the voice mail system obtain an overflow greeting. The overflow greeting remains active until memory space is created again by deleting voice messages or greetings.

  • Page 382: Access Concept

    Features On QSIG networks or voice mail systems connected via QSIG, the response of param- eter Send first/last mailbox information is dependent on the trunk group settings: • If the parameter is deactivated, a call to user A is in any case forwarded to the voice mailbox of user B or to the voice mailbox of the last user in the chain.

  • Page 383: Functions In Prefix Dialling

    Features See also: You can find all settings with their meaning, as well as instructions on how to set up the voice mail system in the WebAdmin online help. 9. 6. 1. 10 Functions in prefix dialling Functions for personal greetings On system phones with a display, personal greetings are recorded, monitored and acti- vated using the Foxkey/Softkeys.

  • Page 384: Suffix Dialling Functions

    Features "[ ]" the digits inside the brackets are optional "nn" stands for the node number. If no node number is indicated, the node used is that of the terminal with which the functions are carried out. With IP system phones this is always the Master; with cordless phones it is the node at which the phone is currently located.
  • Page 385 Features Quick User’s Guide MiVoice Office 400 Voice mail system Start remote retrieval: 1. Dial your own call number. 2. Activate DTMF mode, if required (dependent on your phone type). 3. During the greeting press the -key, enter your own PIN and complete with the #-key.

  • Page 386: Dialling By Name

    Features 9. 6. 2 Dialling by name Instead of entering user B’s phone number, user A can dial user B’s name. The com- munication server supports "dialling by name" and "dialling with quickdial". Please refer to the Operating Instructions of the system phones for more details. Fig.
  • Page 387 Features Detailed Description Dialling with end-of-selection signal is important in several cases: • when dialling an external number in an open numbering plan (Fig. 210). • when the LCR (Least Cost Routing) function is activated: In this case the communi- cation server has to wait until the user has entered all the digits before it can forward the complete number to the network provider configured.

  • Page 388: Call Waiting

    Features System configuration No settings See also: With SIP terminals and if the communication server is connected via an SIP provider to the pub- lic network, the tiresome task of entering end of dialling characters can be elegantly bypassed using an external numbering plan (see "Call to the public network with external numbering plan", page 201.) 9.
  • Page 389 Features Tip: If call waiting is disabled, the Attendant for example has the possibility of sending a text mes- sage to users who have a system phone with display, and to do so even during a call (e.g. "Urgent international call"). Functions Tab.

  • Page 390: Intrusion

    • Internal Requirement: • C has the authorization to intrude. • C is not an ISDN Mitel SIP or SIP terminal. Note: If the conference tone is deactivated in the system configuration, user B will not hear an atten- tion tone. The national terms and conditions for data protection need to be observed in this respect.
  • Page 391 Features Functions Tab. 196 Intrusion: Suffix dialling functions Functions System phones Analogue terminal Activate intrusion • Use digit suffix dialling: 7 R7 or *44 (R = control key) • *44 Answer without hold → End call and • answer other user •...

  • Page 392: Silent Intrusion

    Silent intrusion feature, relevant national data protection regulations must be observed. 1) Supported only for system phones of the MiVoice 5300, MiVoice 5300 IP, Mitel 600 DECT and MiVoice 2380 IP series System functions and features as of R4.1 syd-0570/1.2 – R4.1 – 08.2016...
  • Page 393 Features – One Silent Intrusion licence is required to be able to use the Silent intrusion feature. – Silent intrusion is not possible in all cases and in certain cases may cause a crackling sound (see Tab. 200). – Analogue terminals cannot switch directly from the Silent intrusion state to Intrusion.

  • Page 394: Normal Announcement To One Or More Users

    Features System configuration Tab. 203 Silent intrusion: System configuration Parameter Remarks Silent intrusion User's permission set Silent intrusion protection User configuration Conference, intrusion and call waiting tone Setting valid throughout the system Reference to Other Features "Intrusion", page 390 "Call waiting", page 388 "Hold (enquiry call)", page 356 "Conference", page 359 9.
  • Page 395 – If the announcement is on an analogue phone, it calls with a special call pattern (200 ms ring – 200 ms pause – 20 0ms ring – 200 ms pause etc.). Some analogue Mitel phones (e.g. Aastra 1930) or from other manufacturers, specially designed for retirement homes and hospitals are able to recognize this ringing pattern and switch automatically to hands-free mode.
  • Page 396 Features – An announcement from an audio file requires an audio channel, regardless of whether the announcement destination is a user, several users or an announcement group. – Call forwarding is not taken into consideration, but personal call routing is, for users with several terminals (One number concept).
  • Page 397 = <01...40> 2-digit file number Group No. = <01...16> for Mitel 415/430or <01...50> or Mitel 470 Also possible in suffix dialling (does not apply for Mitel 6700 SIP / 6800 SIP) Maximum 16 users. The maximum dialling string length is 32 characters.
  • Page 398 30% FXS ports should be active at the same time for each 32FXS card. Therefore, dis- tribute the FXS ports to different FXS cards and/or to different communication servers, if necessary. To avoid overloading on Mitel 470, add an external auxiliary terminal power sup- ply unit.

  • Page 399: Emergency Announcement To One Or More Users

    = <1...9> number of audio file repetitions yy = <01...40> 2-digit file number Group No. = <01...16> for Mitel 415/430or <01...50> or Mitel 470 Maximum 16 users. The maximum dialling string length is 32 characters. Only by the executing user and with many repetitions System functions and features as of R4.1...

  • Page 400: Duplex Mode

    • Office 35, Office 45, MiVoice 5370, MiVoice 5380: double-click team key Setting on the destination phone • Office 35, Office 45, MiVoice 5370, MiVoice 5380, Mitel 6700 SIP / 6800 SIP: Auto- matic hands-free Announcement • Mitel 600 DECT:...
  • Page 401 Features Note: The automatic hands-free talking setting on a system phone can be either disabled, enabled (all internal incoming calls incl. announcements are automatically seized) or enabled for announce- ment only. System configuration Tab. 211 Duplex mode: System configuration Parameter Remarks Announcement User's permission set...

  • Page 402: Charge Recall

    Features 9. 6. 10 Charge recall By activating a charge recall, user B can transfer an exchange line to an internal user A. At the end of the exchange call, user B is called back with an indication of the call charges.
  • Page 403 Features Detailed Description User B: Charge recall can only be activated from system phones with a display. User A: At the end of the call, the user’s exchange access is automatically barred again. With the general charge settings ( =b4) a time can be configured for both standard and phone booth connections by which a charge recall is delayed when the handset goes on-hook.

  • Page 404: Picking Up A Call

    UG at that particular • Office 35, Office 45, MiVoice 5370, moment. MiVoice 5380: click the Team key • Mitel 6700 SIP / 6800 SIP : click the busy lamp field key except Mitel 6863 SIP...

  • Page 405: Hotline

    Features 9. 6. 12 Hotline User A can be allocated one of 20 different hotline destinations. Whenever the handset of a terminal assigned to user A is picked up, the configured hotline call number D will automatically be dialled once the set delay has expired. One hotline call number and a delay time can also be configured for each terminal.
  • Page 406 Features Typical applications: • Lift telephone • Emergency telephone • Door phone (entrance gates) • Phone booth connection • Fax Additional applications: • Temporary hotline for hotel room and phone booth phones • Baby alarm on hotel room phone • Hotline to network in conference rooms •...

  • Page 407: Sending And Reading Text Messages

    Message groups for text messages: • It is possible to define up to 16 (Mitel 415/430) or 50 (Mitel 470) groups. • Each group can consist of up to 16 users. • Group 8 (Mitel 415/430) or Group 16 (Mitel 470) is reserved for system event mes- sages.

  • Page 408: Message Function

    Features In principle callback requests and notifications by the voice mail system are displayed with a higher priority on the system phone, i.e. before any text messages. A maximum of 16 text messages are stored for any given destination user. Tip: A busy user who is also protected against intrusion and call waiting can still be reached using text messages.
  • Page 409 Features "MESSAGE". Fig. 221 Activate MESSAGE Detailed Description Tab. 221 Activate MESSAGE End point Operating sequence / signalling on the terminal Scope Once the callback function has been executed, A Requirement: obtains the acknowledgement tone. The activating user A must be authorized to use this function.

  • Page 410: Leave Message

    Features 9. 6. 15 Leave message If user B is absent or unobtainable for longer period of time, he can leave a message in the system for internal users. If user A now calls user B from a system phone with dis- play, the system will send to A’s display the text left by B.

  • Page 411: Text Messages

    Features Functions in prefix dialling Tab. 225 Leaving a message: Functions Functions Function codes Activate leave message *24 <Text. No.> [Param] # Clear leave message System configuration Tab. 226 Leaving a message: System configuration Parameter Remarks Predefined CFU User configuration Reference to Other Features "Call Forwarding Unconditional (CFU)", page 333 "Sending and reading text messages", page 407...

  • Page 412: Park

    If the Call Centre is connected, text message No. 8 must not be reconfigured. Mitel Advanced Intelligent Network: In an AIN with nodes in different language regions it makes sense to specify a common lan- guage (e.g.
  • Page 413 Features Detailed Description Tab. 229 Local call parking End point Operating sequence / signalling on the terminal Scope Once the function has been executed, the user Requirement: obtains an acknowledgement tone. The user has a system phone. Restriction: A maximum of one call can be parked locally on each phone.

  • Page 414: Central Call Parking

    Features 9. 6. 17. 2 Central call parking User A wants to continue a call with user B on a terminal belonging to user C. He can park the call on the communication system’s central call parking space and then re- trieve the call from one of user C’s terminals.

  • Page 415: Call Parking Function Of The Key Telephone

    Features Reference to Other Features "Local call parking", page 412 "Hold (enquiry call)", page 356 9. 6. 17. 3 Call parking function of the key telephone A call signalled on a line key can be parked on the line key: •...

  • Page 416: Call Parking Function On The Operator Console

    Features 9. 6. 17. 4 Call parking function on the operator console Attendant B is talking to user A when another call from user C arrives in the call queue. The active call is not to be transferred just yet and the attendant answers the incoming call.
  • Page 417 Features Fig. 227 Callback if user busy Detailed Description Tab. 238 Callback if user busy End point Operating sequence / signalling on terminal Scope Once the function has been executed, A obtains the Restriction: acknowledgement tone. User A can only initiate one callback at a time. Possible interfaces: internal, external , PISN...

  • Page 418: Callback To Free User

    Features Note: Completion of calls to busy is provided on the system phone even if it is not available. Not avail- able is signalled after activation. System configuration No settings Reference to Other Features "Callback to free user", page 418 "Wait until free", page 419 "Message function", page 408 9.

  • Page 419: Wait Until Free

    Features Suffix dialling functions Tab. 241 Callback to free user: Functions Functions System phones Analogue terminal Activate callback R9 or R*37 Clear callback System configuration No settings Reference to Other Features "Callback if user busy", page 416 "Wait until free", page 419 "Message function", page 408 9.

  • Page 420: Team Functions

    • And, depending on the system phone, other telephony functions (e.g. setting up an announcement to the team member) Note: With an Mitel SIP phone of the Mitel 6700 SIP / 6800 SIP family, create a team key, by configur- ing a key with Busy lamp field.

  • Page 421: Locking And Unlocking Terminals

    Features Note: Team keys already configured on users who only subsequently activated Twin Mode/Twin Com- fort are not automatically complemented with the cordless phone call number. However the WebAdmin can be used to enter the call number manually, something which is not possible on the corded system phone itself.

  • Page 422: Locking / Unlocking Terminals (Telephone Lock)

    Features 9. 6. 20. 1 Locking / unlocking terminals (telephone lock) The phone lock inhibits or restricts the following operating possibilities: • Dialling possibilities for internal and external calls, by activating internal and external digit barring. • Operation of terminal settings. The dialling restriction can be lifted by entering a PIN: •...

  • Page 423: Unlocking The Terminal For Each Call

    Features System configuration Tab. 245 Phone lock: System configuration Parameter Remarks Change PIN User's permission set Internal digit barring 1 / 2/ 3 Internal digit barring in unlocked state: Enable *33 and #33 Internal digit barring (used by phone lock) Definition of internal dialling possibilities in the locked state External digit barring (used by phone...
  • Page 424 Features Tip: Configure a key with the unlock function. Unlocking your own terminal An authorized user unlocks his own terminal. After unlocking it he can either dial di- rectly within the next 12 seconds or hang up and dial within 60 seconds with or without dialling by name.

  • Page 425: Making Calls With Your Own Settings On A Third-Party Phone

    Features Parameter Remarks • External digit barring (used by phone lock) Definition of external dialling possibilities in the locked state User configuration of the unlocking user: • Changes the PIN (must not be "0000"). • PIN syntax (all terminals): 2 to 10 digits, digits 0 to 9 Setting also possible withOffice 45 Reference to Other Features "Making calls with your own settings on a third-party phone", page 425...

  • Page 426: Private Calls With Pin

    Features Tip: The function can also be used to listen to one’s own voice mailbox from someone else’s termi- nal or to carry out user-related functions using */# function codes (e.g. to redirect one’s own ter- minal). Functions and system configuration See "Unlocking the terminal for each call", page 423.

  • Page 427: Appointment Call

    Features • Unlike with #36 (making calls with your own settings but on a third-party phone) you cannot hang up after activating the function and then prefix dial within 60 seconds. • The same PIN is used as for the phone lock. •...

  • Page 428: Acceptance Of A Call Or Data Connection

    System configuration No settings Mitel Advanced Intelligent Network: In an AIN with different time zones the execution of an appointment reminder call is always determined by the time zone of the user for whom the appointment reminder call was activated.
  • Page 429 Features Detailed Description Tab. 252 Preparing to take over an active connection End point Operating sequence / signalling on the terminal Scope User B obtains the busy tone once C has taken the con- Possible interfaces: nection to A. Internal Possible interfaces: Internal After preparing to take over the call or taking back the...

  • Page 430: Accepting The Connection

    Function code Take over call / data connection *88 # Reference to Other Features "Take (taking a call)", page 430 "Fast Take (pick up a call or a call connection)", page 431 9. 6. 25 Take (taking a call) The Take function allows users to take over a call connection of another user without interrupting the connection or having the connection put through to them.

  • Page 431: Fast Take (Pick Up A Call Or A Call Connection)

    Features User A has set up a call connection with user B, who transfers the call to user C’s cord- less phone by pressing a key. Caller A is not aware that the call has been transferred. Detailed Description Tab. 257 Take (taking a call) End point Operating sequence / signalling on the terminal Activating via the configurable key on the cordless phone...
  • Page 432 Features Fig. 234 Pick up a call with Fast Take Detailed Description Tab. 259 Fast Take Operating sequence / signalling on the End point Scope terminal *88 <User No. B> Requirement: • The Fast Take authorization must be enabled. Valid for: •...

  • Page 433: Room Monitoring (Baby Surveillance)

    Room monitoring (Baby surveillance) This feature is designed specifically for monitoring infants. A cordless system phone (Office 135, Mitel 600 DECT) is switched to a special monitoring mode and coupled with an internal or an external destination number. If noise levels in the area surrounding monitoring phone A exceed a specific value, a call is automatically triggered to the configured destination B.

  • Page 434: Detailed Description

    • Office 135/135pro • A flashing exclamation mark indicates that the Terminals of the series Mitel 600 DECT microphone is switched on at A (active room mon- Requirements so that a check call can be itoring).

  • Page 435: Active Room Monitoring

    The microphone used for room monitoring is switched on with a 10 seconds time lag (Office 135). On cordless phones of the Mitel 600 DECT series the delay is configur- able (10, 20 or 30 s). The time lag allows the user to position the cordless phone and then leave the room.
  • Page 436 Features • Digit 2: Two-way call connection (modus 2) • Digit 5: Cancelling the time limit on the call connection. The mode switchover and time limit cancellation apply to this connection only. Thereaf- ter both the mode of the originally selected function and the time limits are reactivated. Actively terminating the call connection Besides automatically terminating the call after 1 minute, both the destination user and the user at the monitoring phone can prematurely terminate the call connection.

  • Page 437: Passive Room Monitoring

    Features 9. 6. 27. 4 Passive room monitoring Passive room monitoring allows the destination user to listen into a room using a verifi- cation call. To do so, he calls the monitoring phone on which room monitoring is acti- vated. The phone automatically answers the call without any acoustic signalling and switches the connection through.

  • Page 438: Call Recording

    • When call recording is in progress, a symbol appears in • MiVoice 1560 the display of system phones (except on the • Terminals of the series Mitel 6700 SIP / 6800 SIP). MiVoice 5300 • Terminals of the series Mitel 6700 SIP /...
  • Page 439 Once the wave files are sent by e-mail, they are erased from the communication server. Mitel Advanced Intelligent Network: In an AIN the voice channel for call recording must be made available at the following locations: – For IP system phones and SIP phones, on the master.
  • Page 440 Features Note: The aforementioned rules also apply to external call connections, even if the network access is provided via a different node. System configuration Tab. 266 Call recording: System configuration Parameter Remarks Settings for access to the SMTP server Call recording Permission set of the executing user E-mail address E-mail address of the executing user...

  • Page 441: Special Features

    Features 9. 7 Special features Here describes features that are available only in combination with a special applica- tion or supplementary equipment, e.g. announcement service or door bell. 9. 7. 1 Coded ringing on general bell The installation of a general bell feature provides a paging system, albeit with a limited scope.

  • Page 442: Answer General Bell

    Features System configuration Tab. 270 Coded ringing on the general bell: System configuration Parameter Remarks Coded call via general bell Configuration services: The fie coded call IDs can each be assigned a user. Coded call User configuration: Assigning one of the five codec call IDs. These two settings overwrite each other.

  • Page 443: General Bell On Analogue Terminal Interface Fxs

    Once the connection is made, no calls can be made or received via the port. Mitel Advanced Intelligent Network: In an AIN a general bell can be configured per node. System configuration Tab.
  • Page 444 Welcome announcements In the Announcement service view, it is possible to define up to 20 (Mitel 415/430) or 50 (Mitel 470) welcome announcements. A welcome announcement comprises one or more (up to 10) sequences. In each sequence define the File...
  • Page 445 Features The parameter Announcement service for internal calls is a parameter that applies throughout the system. It determines whether or not internal calls routed via a call dis- tribution element are to be answered by the announcement service. Each welcome announcement can be individually activated or deactivated. The Delay can also be configured within a range of 0 to 300 seconds for each welcome an- nouncement (default value: 10 s).
  • Page 446 (Mitel 415/430) or an FXS interface in the External audio source (Mitel 470 mode). The recordings made in this way are stored as audio files in the file system of the communication server. It is also possible to record announcements with a PC, store it as a wave file, and then upload it on to the communication server.
  • Page 447 Features Functions Function codes Check recording *#911 xx [*nn] # or *#921 xx [*nn] # Delete recording #911 xx [*nn] # or #921 xx [*nn] # "xx": File number <10...29> "[ ]": the digits inside the brackets are optional "nn" stands for the node number. If no node number is indicated, the node used is that of the phone with which the functions are carried out.
  • Page 448 – The number of welcome announcements and voice channels in an AIN is determined by the Master: If an Mitel 470 is used as the Master, each node also has 50 welcome announce- ments and 6 simultaneous voice channels at its disposal, regardless of the type of communi- cation server used there.

  • Page 449: Queue With Announcement (Number In Queue)

    Features 9. 7. 3 Queue with announcement (Number in Queue) A's call lands at a busy call destination B. The caller will first obtain the greeting of the announcement service, if so configured. He will then obtain a greeting announcement, e.g.
  • Page 450 Features nouncement action is configured. The number of the predefined announcement is also defined here. An announcement by the auto attendant (up to 50 announcements configurable) com- prises one or more sequences (up to 10 sequences configurable), each of which com- prises an action.

  • Page 451: Clear Configurations

    Features 9. 7. 4 Clear configurations With this function each user has the possibility of clearing all the personal functions he has activated with the exception of night service, logging in/out in user groups, status of CLIR permanent, and appointment orders. Detailed Description Tab.

  • Page 452: Lcr Function

    Features 9. 7. 5 LCR Function If the LCR function is activated ( =k3), dialled call numbers are analysed and con- verted. This means that the communication server may actually dial a different call number than the one entered by the user (see "LCR function", page 209). Users can be authorized through the user configuration to dial using network providers of their own choice, contrary to the set LCR criteria (see "Bypassing LCR manually (Forced Routing)", page 220).
  • Page 453 "ordinary" users. Mitel Advanced Intelligent Network: In an AIN the nodes can be located in different countries, which means it makes sense to enter in the numbering plan the emergency number normally used in each country.

  • Page 454: Suppression Of The Call Number Display

    Features 9. 7. 7 Suppression of the call number display The display of the call number to the called party can be suppressed (CLIR). CLIR can be permanently activated or deactivated for each user in WebAdmin. Each user can also use a */# function code to activate or deactivate CLIR either permanently or only temporarily for a single call.

  • Page 455: Record Malicious Calls (Mcid)

    Features System configuration Tab. 284 CLIR per user: System configuration Parameter Remarks Restrict call identification (CLIR) User configuration Reference to Other Features "Suppressing CLIP / COLP (CLIR / COLR)", page 81 "Displaying Numbers (CLIP) and Names (CNIP)", page 73 9. 7. 8 Record malicious calls (MCID) By activating the Malicious Call Identification service, MCID for short, a user B can have the threatening or nuisance calls from an external user A recorded by the network...
  • Page 456 Features Tab. 285 Record malicious call (MCID) End point Operating sequence / signalling on terminal Scope Activate during the call / after the call during the busy Internal user tone signalling Connection restrictions: Network provider confirms activation (the type of sig- •...

  • Page 457: User Group: Logging In And Logging Out

    Features 9. 7. 9 User group: Logging in and logging out Members of user groups can log themselves out and back in again. The logout and login procedure can apply simultaneously for all the user groups or specifically for one user group only.

  • Page 458: Home Alone

    Features System configuration Tab. 290 User group: System configuration Parameter Remarks User group UG configuration in the call routing Connected user groups User configuration Reference to Other Features "Coded ringing on general bell", page 441 "Call Forwarding Unconditional (CFU)", page 333 9.
  • Page 459 Features System configuration Tab. 293 Home alone System configuration Parameter Remarks Home Alone UG configuration in the call routing Busy on busy User's permission set Application Example The Smith family run a carpentry workshop in the same building as their home. During office hours Mrs Smith runs the office (user D).

  • Page 460: Switching Switch Groups

    Features UG 1 (Private) contains users A, B, C and D. User D is also in UG 2, along with user E (carpentry workshop). Home Alone is activated in both UGs. 1. An incoming outside call to the business number is answered by Mrs. Smith at the office (user D).
  • Page 461 Function code Switch switching group x in position y *85 xx y xx = 01...20 (Mitel 415/430) or 01...50 (Mitel 470) y = 1...3 It is possible to view the switch group status and to switch switch groups via WebAdmin...

  • Page 462: Switch Control Outputs

    Various equipment or installations can be controlled using control outputs on FXS inter- faces or the ODAB options card (Mitel 415/430). The telephone can be used to operate sun blinds, for example, or to switch the lighting on or off throughout the building.

  • Page 463: Door Function

    In an AIN control outputs can be used as a mix of FXS interfaces and ODAB options cards (Mitel 415/430 only). An authorized user can switch all the control outputs, regardless of where they are located. The call numbers of all control outputs of an AIN are defined in the numbering plan.
  • Page 464 TFE. Function in prefix dialling Call user: via the door bell. Mitel Advanced Intelligent Network: In an AIN the configured destinations must not be on the same node as the connected door intercom. Reference to Other Features "Open door", page 465...

  • Page 465: Open Door

    Features 9. 7. 13. 2 Open door This function actuates the door opener of any door. If the TFE is connected via an options card a relay which opens the door is activated for three seconds. If the door intercom system is connected via an analogue terminal port the correspond- ing analogue port is called.

  • Page 466: Dial Door Intercom

    Tab. 308 Door intercom: System configuration Parameter Remarks Door intercom The number is defined in the numbering plan. 1) Only with Mitel 415/430 and if the corresponding number of ODAB card(s) is fitted System functions and features as of R4.1 syd-0570/1.2 – R4.1 – 08.2016...

  • Page 467: System Time And System Date

    Features Functions / system configuration for connection via analogue port Dial the door intercom: Dialling of the call number of the user who is assigned an analogue terminal to whose port the door intercom system is connected. System configuration Tab. 309 Door intercom: System configuration Parameter Remarks User...
  • Page 468 The daylight saving time is made automatically. – For Mitel SIP phones a specific time zone can be defined for the regions ( =zz). Time synchronisation...

  • Page 469: Free Seating

    Time zone shift Usually assigned to only one region. Master time Time synchronisation via ISDN network Time zone of Mitel SIP phones Reference to Other Features "Appointment call", page 427 "Time-controlled functions", page 475 "Remote controlling features from outside the system", page 475 9.

  • Page 470: Dual Homing

    Basic mode of operation Dual Homing offers security for Mitel 6700 SIP / 6800 SIP phones in the event of a hardware failure, IP network failure or maintenance work on the primary communica- tion server.
  • Page 471 • The transport protocol TLS is not supported for backup terminals. • Dual Homing cannot be used for Free Seating terminals. • Dual Homing is also supported for SIP networking and in an Mitel Advanced Intelli- gent Network (AIN). In an AIN, we recommend using a separate backup communi- cation server that is not part of the AIN.

  • Page 472: Remote Control Features

    =7t) you can define up to 10 pri- mary communication servers. This setting is relevant if the communication server is used as a backup communication server for Mitel 6700 SIP / 6800 SIP phones by other primary communication servers. See also: Step-by-step instructions on how to set up Dual Homing, as well as more information about the individual settings, are available in the WebAdmin online help.
  • Page 473 *#94 x <User PIN> # Listen to voice messages without audio guide *#916 x <User PIN> # only Office 135/135pro, Office 160pro/Safeguard/ATEX and phones of the Mitel 600 DECT series System functions and features as of R4.1 syd-0570/1.2 – R4.1 – 08.2016...

  • Page 474: Remote Controlling Features From Within The System

    Features 9. 8. 1 Remote controlling features from within the system A user A can use function code *06 to carry out features from his terminal on behalf of another authorized user B. Example: An internal user activates call forwarding on no reply: *06 3303 *61 3304 Destination number for the CFNR...

  • Page 475: Remote Controlling Features From Outside The System

    9. 8. 3 Time-controlled functions In der system configuration ( =8x) up to 50 (Mitel 415/430) or up to 500 (Mitel 470) Time controlled functions (*/# function codes) can be defined, to be executed once at a particular time on a particular date. It is also possible to define recurring functions to be executed at a particular time on a particular weekday or every weekday.

  • Page 476: Available Functions

    Features Features and settings can also be activated, deactivated and modified with time control and in parallel via terminals. Each particular status is event-controlled, i.e. the last command chronologically determines the current status. The previous statuses of the functions are not verified. If a function is removed from the table, its status is also re- tained.

  • Page 477: Hospitality/Hotel

    • User-friendly solution configurable using WebAdmin. • Functions operated using the MiVoice 5380 / 5380 IP reception phone or the web- based Mitel 400 Hospitality Manager application. • Connection to a Property Management System (PMS) via the communication server's Ethernet interface. The commercially available FIAS protocol is provided for this purpose.

  • Page 478: Features

    • Supports specific functions on Mitel 6710 Analogue and Mitel 6730 Analogue ana- logue phones, on Mitel SIP phones and on digital system phones (see table below). • Supports an additional lock partiality on MiVoice 5300 / 5300 IP system phones.

  • Page 479: Configuration And Operating Concept

    – See also MiVoice 5380 / 5380 IP User's Guide. • Medium-sized establishments (10 to 100 rooms): – Functions operated by the receptionist using the web-based Mitel 400 Hospitality Manager application integrated in the communication server (no installation re- quired).
  • Page 480 MiVoice 5380 / 5380 IP and to define the default values. You can also use a menu item to launch the Mitel 400 Hospitality Manager. If you log in to the WebAdmin as Receptionist, the Mitel 400 Hospitality Manager starts directly.

  • Page 481: Network Printer And Mitel 400 Print Spooler

    Server or source it from your distribution partner. As an alternative to the Mitel 400 Print Spooler, you can also connect a serial printer di- rectly to the communication server via an IP adapter and a switch for small businesses without IT infrastructure.
  • Page 482 Features Tab. 321 Maintenance notices: Functions Functions Function codes Enter maintenance notice *53 <Maintenance code> # Delete all maintenance notices for the room #53 # Enter maintenance notice on another internal phone *53 <Maintenance code> * <Room no.> # Delete all maintenance notices for the room on another internal #53 <Room No.>...
  • Page 483 Features a call is triggered or he is connected with the voice mail system so he can listen to his voice message. Tab. 324 Notification service: Function Functions Function codes Answer notification *#38 Note: This function code is also used for "ordinary" users that have not been created as room guests (see "Message function", page 408).

  • Page 484: Setting Up Phone Booths

    Features 9. 9. 5 Setting up phone booths The type of connection can be configured for each user. Normal (default value) or Phone booth. The features for the Phone booth configuration differ from those of the standard inter- faces and are used for differentiation purposes in the OCL. (reports, counter readings, threshold values).
  • Page 485 Features Phone booth operation, variant 1 A hotline destination is defined for user 45. When the receiver goes off-hook, "11" is di- alled automatically and the operator console starts ringing. 07 : 45 I : Call from the phone booth no. 45 07 : 46 I : Call to the phone booth no.
  • Page 486 Features I : Call from the phone booth no. 45 07 : 45 07 : 46 I : Call to the phone booth no. 45 1. . . 5 Line key _________________o__ *3245 DO 28. SEP 2000 Enquiry call DTMF Park Message Fig.

  • Page 487: Pin Telephony With Mitel Opencount

    Apart from the basic OpenCount licence various additional licences are available for the various application fields (see Mitel 415/430 or Mitel 470 system manual). PIN Telephony features •...
  • Page 488 Features See also: An installation manual and a configuration manual Mitel OpenCount for MiVoice Office 400 are available in separate documentation. Procedures If a user plugs his chip card in a phone, a login is automatically executed with the help of the data on the chip card.

  • Page 489: Message And Alarm Systems

    Features 9. 11 Message and Alarm Systems The system supports several message formats and message protocols for implement- ing messaging and alarm systems. (SMPP) ESME (e.g. IMS) 9d DECT phone Communication server SMSC Alarm server (ATAS) DECT cordless system phone internal messages ESME (External Short Message Entity): External entity that processes short messages (SMS)

  • Page 490: External Messaging And Alarm Systems

    Features The communication server is capable of communicating with up to 10 different ESMEs. Examples of ESMEs include the IMS (Integrated Message Server) and Mailgate (both Ascom Wireless Solutions products). MiVoice Office 400 ensures the connections between the IMS and the 9d phones. 9d phones do not register with under the GAP standard but as system phones.

  • Page 491: Alarm Handling

    Features The configuration of the SMSC and the communication settings of the SMSC for the ESME is performed in the SMSC / ESME =hf) view. You can find more information about the individual settings in the online help. Besides these settings the authorization to send short messages to an ESME ( Send SMS) can be enabled or disabled for each user via permission set ( =cb).
  • Page 492 Features Communica- tion server Ethernet Fig. 252 Connection via Ethernet Function Redkey On each system phone one or more function keys can be configured as Redkeys. De- pending on the application an alarm can then be triggered, a heating system switched on, a process controlled, etc., with the aid of the ATAS protocol on an ATAS server.
  • Page 493 This setting can be configured with WebAdmin for each DECT cordless phone. Hotkey mode On the Office 160Safeguard/ATEX and Mitel 632 DECT the Redkey function is availa- ble on the SOS key on the upper side of the phone. For Office 160Safeguard/ATEX with the parameter...

  • Page 494: Alarm Trigger With Atas/Ataspro

    Features 9. 11. 3. 4 Alarm trigger with ATAS/ATASpro Alarm server mode On the Office 160Safeguard/ATEX and the Mitel 630/632 DECT a special Alarm server mode is available for the connection to an external alarm system. In this mode different ATAS alarm messages are sent for each type of alarm trigger: •...

  • Page 495: Functions With Mitel Alarm Server

    Features See also: The operation and configuration possibilities for alarming the Office 160Safeguard/ATEX and the Mitel 630 DECT such as alarm delay, detection time and alarm signalling are described in detail in the relevant user’s guides. 9. 11. 3. 5...
  • Page 496 Tab. 329 Direct response after alarm End point Operating sequence / signalling on terminal Scope A / A1 The patient triggers an alarm. The Mitel Alarm Server Possible interfaces: sends an alarm message to B. Alarm button, connected with Mitel Alarm Server.
  • Page 497 B or a user group comprising several call numbers of nurs- ing staff. The Mitel Alarm Server detects the call from the patient to the hotline destina- tion via CSTA interface and responds in accordance with its configuration. A nurse an- swers the call and is now connected through to the patient.

  • Page 498: Interface Descriptions

    • The patient can also be an external user. In this case his call is routed to the hotline destination via a DDI number. • On the Mitel Alarm Server all the patients must be configured as endpoints and as- signed to a room. The nursing staff must be configured as endpoints and as a hot- line.
  • Page 499 Index Numerics Call Logging (CL) 262 Call number display 73 9d DECT phones 489 Call transfer 366 Call waiting 388 Callback 416 Abbreviated dialling 59 Calls on a third-party phone 425 About this document 18 Canonical Number 166 ACD 160 Capolinea 147 Alarming 489 CD 232...
  • Page 500 Gateway 34 Message and alarm systems 489 Gateway-PINX 96 Message function 408 General Bell 53 Messages 407 Mitel 13 Mobile phones 61 Hazard alert messages 19 Music on hold 353 Hold 356 System functions and features as of R4.1 syd-0570/1.2 – R4.1 – 08.2016...
  • Page 501 PC output format 306 Switch group 128 Periodic reactivation 29 Symbols 19 Pick up 404 System interfaces 23 PIN telephony with Mitel OpenCount 487 PISN users 66 PNP 55 Take 430 Point-to-multipoint connection 26 Taking a call (Take) 430 Point-to-point connection 26...
  • Page 502 User Agent 35 User categories 61 User configuration 142 User group 131 User information 14 UUS 260 Virtual networking 324 Virtual terminals 65 Voice mail mode 374 Voice mail system (basic) 373 Voice mail system (Enterprise) 374 Voice mail system (overview) 373 System functions and features as of R4.1 syd-0570/1.2 –...

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