Panasonic KX-NS1000 Pc Programming Manual page 674

11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
Default
Average waiting time
Value Range
Average waiting time: The average wait time is used for calculating the announced amount of wait time.
Predefined time: A set amount of time (10–3600 s) is used for calculating the announced amount of wait time.
Maintenance Console Location
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
Feature Manual References
10.1.6 ICD Group Features—Queuing
Options—Announcement of Estimated Waiting Time—Threshold Time for
Special Announce (10-60 min)
Specifies the threshold wait time for when calls waiting in an ICD group queue will hear the special
announcement.
Default
30
Value Range
10–60 min
Maintenance Console Location
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
Feature Manual References
10.1.6 ICD Group Features—Queuing
Options—UM System Guidance—UM System Guidance for Queue No. / Queue
No. and Time
Specifies the announcement heard by callers in an ICD queue about the estimated wait time. Select an
announcement from the specified Unified Messaging System Guidance messages.
Default
Guidance No. 1
Value Range
Guidance No.1–8
Maintenance Console Location
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
674 PC Programming Manual Document Version 2016-03