When You Cannot Print - Fuji Xerox DocuCentre-IV 2060 Administrator's Manual

15 Problem Solving

When you cannot print

When you cannot delete documents from the [Print] window
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Cause
The machine is processing a
print job from a different
computer.
(When [SMB (Spool)] is set to
[Off])
The connections to the
machine exceeded the
maximum number allowed.
Cause
You are trying to delete all
print data displayed in the
[Print] window. (Only the
system administrator is
allowed to delete all data.)
The print data has a different
owner.
Symptom
The message "Unknown
document name" is displayed
for the job name in the job
history instead of the correct
job name.
Check point
Confirm whether the machine
is processing a print job. (A
write error dialog is displayed
to indicate that there is no
room to store your print job.)
Confirm whether the machine
is processing simultaneous
requests (print requests,
status queries, etc.) from
multiple computers. (A write
error dialog is displayed to
indicate that no more remote
computers can be
connected.)
Check point
Confirm whether you are
trying to delete the print data
from the [Print] menu.
([Cancel All Documents]
menu.)
Confirm whether the name
displayed as the owner for
the selected print data and
the user's login name to
Windows are the same.
Remedy
Change the setting of the SMB receiving buffer to [Hard Disk
Spool] or [Memory Spool].
Remedy
Wait until the machine
completes processing the
print job, or change the
machine setting to [Spool]
mode.
Wait for a while and try
printing again.
Remedy
Select the print data to
delete, and delete from the
[Document] menu in the
[Print] window. (Select
[Cancel].)
Login to Windows using the
name displayed as the owner
of the print data, and then
delete the print data.