Troubleshooting; Make A Test Call; System Information; Locate The System Serial Number - Polycom RealPresence Group 300 User Manual

Troubleshooting

Your administrator is available to assist you when you encounter difficulties. First though, if you are having
problems making a call, try the troubleshooting tips and then call our test numbers.

Make a Test Call

To troubleshoot any issues making video calls, call a Polycom video site to test your setup.
A list of worldwide test numbers is available at www.polycom.com/videotest.
When placing test calls, try these ideas:
● Make sure the number you dialed is correct, then try the call again. For example, you might need to
dial 9 for an outside line or include a long distance access or country code.
● To find out if the problem exists in your system, ask the person you were trying to reach to call you
instead.
● Find out if the system you are calling is powered on and is functioning properly.
● If you can make calls but not receive them, make sure that your system is configured with the correct
number.
If you are not able to make test calls successfully and you have verified that the equipment is installed and
set up correctly, contact your administrator for further assistance.

System Information

Note that your administrator might ask you for the system serial number, software version, any active alert
messages, and other information.

Locate the System Serial Number

You can view the system serial number on the local interface of the RealPresence Group system.
» To locate the system serial number (14 digits), go to
System Detail or locate the number on the back of the system.

Locate the Software Version

You can view the software version on the local interface of the RealPresence Group system.
» To locate the software version, go to
Polycom, Inc.
> System Information > Information >
> System Information > Information > System Detail.
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