Page 1 Administrator’s Guide 4.1.3 | February 2014 | 3725-69988-003/A ® ® Polycom RealPresence Group Series...
Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: About This Guide
About This Guide The Administrator’s Guide for the Polycom RealPresence Group Series is for administrators who need to ® ® configure, customize, manage, and troubleshoot Polycom RealPresence Group systems. The guide covers the RealPresence Group 300, RealPresence Group 500, RealPresence Group 550, and RealPresence Group 700 systems.
Page 4: Table Of Contents
Polycom RealPresence Group 550 Systems ........13...
Page 5 Configure LAN Options Settings ......... 33 Configuring the Polycom Touch Control LAN Properties ......36 Configuring IP Settings .
Page 6 Configuring the Polycom EagleEye Director ........
Page 7 Polycom RealPresence Group System ........
Page 8 Detecting Intrusions ..........108 Configuring Admin ID and Password for the Polycom Touch Control ....109 Local Accounts .
Page 9 Polycom RealPresence Group System ........
Page 10 Configuring Polycom RealPresence Group System Date and Time Settings ..138 Configuring Polycom Touch Control Regional Settings ......139 Configuring Sleep Settings .
Page 11 Polycom RealPresence Group 550 System ........
Page 12: Introducing The Realpresence Group Series Systems
Single-cable connections to the camera and display simplify setup, and sharing content is easy with the Polycom People+Content™ IP application. Its sleek design allows it to be easily hidden away, or taken outside the room or building for mobile applications.
Page 13: Polycom Realpresence Group 550 Systems
Polycom RealPresence Group 550 Systems For conference rooms and other meeting environments, the RealPresence Group 550 system delivers powerful video collaboration performance in a compact design that is easy to install, configure, and use.
Page 14: Setting Up Your System Hardware
RealPresence Group 700 has one port on the front of the system. The RealPresence Group 550 systems have two USB 2.0 ports, on the front and back of the system respectively. However, you can charge the system only with the USB port on the back panel.
Page 15: Positioning The System
Charging the Remote Control Battery for the RealPresence Group Systems Positioning the System Polycom RealPresence Group products are versatile enough to accommodate being set up in a variety of ways. This section describes placement for your RealPresence Group system, Touch Control, EagleEye Acoustic camera, and EagleEye Director automatic camera positioning system.
Page 16: Positioning The Polycom Touch Control Device
When the Polycom Touch Control is not paired with a RealPresence Group system, the device can be used as a virtual remote control. To use the Polycom Touch Control as a virtual remote control, ensure that the infrared (IR) transmitter on the front of the device is facing the RealPresence Group system you want to control.
Page 17: Positioning The Polycom Eagleeye Director
Follow these guidelines when you use the EagleEye Director with your RealPresence Group system: ● Avoid setting the Polycom EagleEye Director in the corner of a room. The EagleEye Director should be at least 12 inches away from all of the walls.
Page 18 Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series Figure: EagleEye Director Placement  Ensure that people are sitting within the viewing range of between 3 and 22 feet from the device. Figure: EagleEye Director Viewing Range...
Page 19: Powering On And Off
Make sure that the system is powered off before you connect devices to it. It is important to note that Polycom RealPresence Group 300, 500, and 700 systems do not have what you might think of as a power button—they have a power proximity sensor. Instead of pressing an actual...
Page 20: Powering On And Off Polycom Realpresence Group 550 Systems
Introducing the RealPresence Group Series Powering On and Off Polycom RealPresence Group 550 Systems To power on the RealPresence Group 550 system, do one of the following: ● Switch on the power. The power switch is located on the back of your system.
Page 21: Polycom Realpresence Group System Indicator Lights
Introducing the RealPresence Group Series Polycom RealPresence Group System Indicator Lights The following figure shows the location of the power sensor and indicator light on the front of the Polycom RealPresence Group 300 system and RealPresence Group 500 system. Figure: RealPresence Group 300/500 Indicator Lights Ref.
Page 22 Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series Ref. Number Description LED indicator light Power sensor Status display area USB 2.0 port Restore button Use the USB port for any USB 2.0 device. If your RealPresence Group 700 systems operates with the Maximum Security Profile, the status display area does not display the software version or IP address.
Page 23: Powering On The Polycom Touch Control
4 In the menu that appears, select Power Off the Touch Control. If you choose to power off the Polycom Touch Control, you must disconnect and reconnect the LAN cable to power it on again. To wake up the Polycom Touch Control: The touch control goes to sleep after 2 minutes of inactivity.
Page 24: Polycom Eagleeye Director Indicator Light
System is asleep. Steady green light System is in a call. Polycom EagleEye Director Indicator Light The following figure shows the location of the power indicator light on the back of the Polycom EagleEye Director. Figure: EagleEye Director Indicator Light This indicator light provides the following information.
Page 25: Configuring The Realpresence Group System
Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series Indicator Light Status Steady green light Cameras are ready; camera tracking is off Steady red light Cameras are powering on Blinking red light Factory restore on the cameras is starting...
Page 26: Realpresence Group System Software Options
● Multipoint Video Conferencing: This option enables your system to make video calls to more than one site at a time. It is available only for RealPresence Group 500, RealPresence Group 550, and RealPresence Group 700 systems. For more information, refer to Configuring Multipoint Calling page 90.
Page 27: Customizing The Local Interface Home Screen
To place a call within your company’s telephone system, enter the internal extension instead of the full number. • Speed dial entries do not appear when the Polycom RealPresence Group system is paired with a Polycom Touch Control. To enable speed dialing in the web interface: 1 Go to Admin Settings >...
Page 28: Displaying A Calendar
Home screen. If no meetings appear on the Home screen, either the system is not connected to the Microsoft Exchange Server or no meetings are scheduled. For more information about using the calendar, refer to the User’s Guide for the Polycom RealPresence Group Series.
Page 29: Enabling Access To User Settings
Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series Enabling Access to User Settings User settings allow users to control some aspects of cameras and meetings, for example, allowing other people in a call to control your camera or whether to enable auto answer for point-to-point or multipoint calls.
Page 30: Configuring Menu Settings
Administrator’s Guide for the Polycom RealPresence Group Series Introducing the RealPresence Group Series Setting Description Show Extension on the Displays the H.323 Extension from Admin Settings > Network > IP Network > home screen H.323 in the center of the address bar.
Page 31: Networks
Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for video conferencing. Polycom also offers contract high-definition readiness services. For more information, please contact your Polycom distributor. Connecting to the LAN You must connect the system to a LAN to: ●...
Page 32: Configuring Lan Properties
Administrator’s Guide for the Polycom RealPresence Group Series Networks The LAN connector on the RealPresence Group 550 systems has two lights to indicate connection status and traffic. Indicator Light Connection Status Left light off, right light No 10/100/1000 Base-T connection.
Page 33: Configure Ip Address (Ipv6) Settings
Administrator’s Guide for the Polycom RealPresence Group Series Networks Configure IP Address (IPv6) Settings Configure the following IP Address (IPv6) settings on the LAN Properties screen. Setting Description Enable IPv6 Enables the IPv6 network stack and makes the IPv6 settings available.
Page 34 Speed and Duplex Mode settings become read only. Settings in local interface) Polycom recommends that you use autonegotiation to avoid network issues. LAN Speed Specifies whether to use 10 Mbps, 100 Mbps, or 1000 Mbps for the LAN speed. Note that the speed you choose must be supported by the switch.
Page 35 Administrator’s Guide for the Polycom RealPresence Group Series Networks Setting Description Enable PC LAN Port This setting appears only for RealPresence Group 700 systems. Specifies whether the PC LAN port is enabled on the back of the system. Disable this setting for increased security.
Page 36: Configuring The Polycom Touch Control Lan Properties
Administrator’s Guide for the Polycom RealPresence Group Series Networks Configuring the Polycom Touch Control LAN Properties To configure Polycom Touch Control LAN settings: 1 From the Home screen, touch Administration. 2 Touch the LAN Properties tab. 3 Configure the following IP Address (IPv4) settings.
Page 37: Configuring Ip Settings
Administrator’s Guide for the Polycom RealPresence Group Series Networks Configuring IP Settings You can configure IP network settings only through the web interface by going to Admin Settings > Network > IP Network. Network Quality Settings Use this group of settings to specify how your RealPresence Group system responds to quality issues.
Page 38: Sip Settings
RealPresence Group system unregisters from the alternate gatekeeper and reregisters with the primary gatekeeper. Polycom RealPresence Group 300 systems cannot be enabled for multipoint calling. SIP Settings If your network supports the Session Initiation Protocol (SIP), you can use SIP to connect IP calls.
Page 39 Administrator’s Guide for the Polycom RealPresence Group Series Networks To specify SIP settings: 1 In the web interface, go to Admin Settings > Network > IP Network > SIP. 2 Configure these settings. Setting Description Enable SIP Allows the SIP settings to be displayed and configured.
Page 40: Configure Sip Settings For Integration With Microsoft Servers
• Meeting passwords. If you set a meeting password, SIP endpoints will be unable to dial in to a multipoint call. ® For more information about SIP compatibility issues, refer to the Release Notes for Polycom ® RealPresence Group Systems.
Page 41: Configure Sip Settings For Integration With The Telepresence Interoperability
To use RTV in a Lync-hosted conference, you must have the Lync Interoperability License key enabled on your RealPresence Group system. For more information about configuring your Lync Server video settings for RTV, refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments.
Page 42: Configure As-Sip Settings
Administrator’s Guide for the Polycom RealPresence Group Series Networks IP communications network. AS-SIP incorporates Multilevel Precedence and Preemption, Secure Signaling and Media, Quality of Service (QoS), and IPv6 support. Configure AS-SIP Settings The AS-SIP settings define service codes, network domains, and precedence levels for MLPP.
Page 43: Multilevel Precedence And Preemption (Mlpp)
Administrator’s Guide for the Polycom RealPresence Group Series Networks 2 If needed, edit the Network Domain Name or change the Allow Incoming Calls setting. Disabling the Allow Incoming Calls setting causes the system to reject any calls from this network domain.
Page 44: Alternative Network Address Type (Anat)
Administrator’s Guide for the Polycom RealPresence Group Series Networks Alternative Network Address Type (ANAT) ANAT signaling is used for IPv4 and IPv6 support in AS-SIP and is only useful in AS-SIP environments. When AS-SIP is enabled, and dual stack (IPV4 and IPV6) is enabled, ANAT signaling is enabled.
Page 45: Lost Packet Recovery And Dynamic Bandwidth
Administrator’s Guide for the Polycom RealPresence Group Series Networks Setting Description Maximum Transmission Specifies whether to use the default Maximum Transmission Unit (MTU) size for IP Unit Size calls or select a maximize size. Maximum Transmission Specifies the MTU size, in bytes, used in IP calls. If the video becomes blocky or Unit Size Bytes network errors occur, packets might be too large;...
Page 46: Configure The System For Use With A Firewall Or Nat
Administrator’s Guide for the Polycom RealPresence Group Series Networks Configure the System for Use with a Firewall or NAT A firewall protects an organization’s IP network by controlling data traffic from outside the network. Unless the firewall is designed to work with H.323 video conferencing equipment, you must configure the system and the firewall to allow video conferencing traffic to pass in and out of the network.
Page 47: H.460 Nat Firewall Traversal
When a RealPresence Group system is deployed or registered in an Avaya SIP environment, Polycom recommends that you disable this setting to allow calls to connect fully. In environments set up behind a firewall, firewall administrators can choose to limit access to TCP connections only.
Page 48 In the web interface, go to Admin Settings > Network > IP Network > Firewall. b Select Enable H.460 Firewall Traversal. 2 Register the RealPresence Group system to an external Polycom VBP device that supports the H.460.18 and H.460.19 standards.
Page 49: Basic Firewall/Nat Traversal Connectivity
For details about the use and configuration of the Acme Packet Net-Net SBC used in conjunction with this feature, refer to Deploying Polycom Unified Communications in an Acme Packet Net-Net Enterprise Session Director Environment.
Page 50: Svc-Based Conferencing
Enabling and Disabling SVC Calls You can make and receive SVC calls when the Polycom RealPresence Group system is connected to an SVC-compatible bridge. Enable or disable SVC calls from the Dialing Preferences screen in the web interface.
Page 51: Finding Your System's Ip Address
Administrator’s Guide for the Polycom RealPresence Group Series Networks For point-to-point calls, the Polycom RealPresence Group 300 systems use a maximum of 3 Mbps of bandwidth, the RealPresence Group 500 and RealPresence Group 550 systems use a maximum of 6 Mbps.
Page 52: Monitors And Cameras
HDMI • • Component • Note: This setting is unavailable when you select Auto for the Enable setting. Resolution Specifies the resolution for the monitor. Note: This setting is unavailable when you select Auto for the Enable setting. Polycom, Inc.
Page 53: Monitor Profiles
Sets the monitor to show available content. Otherwise, the monitor shows Monitor 3) the room background. This option is not available to Monitor 3 of RealPresence Group 550 systems. Speaker and Content Sets the monitor to show available content. Otherwise, the monitor shows the person speaking at the far-end.
Page 54: Maximizing Video Display On Your Hdtv
Although Game Mode is typically turned off by default, you could have a better experience if you turn it on. Finally, before attaching your Polycom RealPresence Group system to a TV monitor, ensure the monitor is configured to display all available pixels. This setting, also known as “fit to screen” or “dot by dot,” enables the entire HD image to be displayed.
Page 55: Polycom Eagleeye Iv
Polycom RealPresence Group systems have built-in IR receivers to receive signals from the remote control. Be sure to point the remote control at the RealPresence Group system or your Polycom camera to control it. HDCI cameras have Infrared receivers. You can always control the RealPresence Group 550 system by pointing the remote control towards either the Polycom RealPresence Group 550 system hardware or to the HDCI camera (if connected).
Page 56: Polycom Eagleeye Director
The Polycom EagleEye Director is a high-end automatic camera positioning system that works in conjunction with a Polycom RealPresence Group system to provide accurate close-up views of the person who is speaking. The EagleEye Director also provides smooth transitions between the close-up view of the person who is speaking and the room view.
Page 57: Polycom Eagleeye Hd
You can use the Polycom EagleEye 1080 camera for RealPresence Group systems with the 1080p Resolution option installed to send 1080p video. You can also use the Polycom EagleEye 1080 camera with systems that do not have the 1080p Resolution option, to see local video in 1080 format.
Page 58: Sdi Cameras
Other cables do not carry the audio signals. You can install the Polycom EagleEye View in a base-down orientation or inverted. To change the camera’s orientation after installation, disconnect all cables attached to the camera. Then install the camera with the preferred orientation and reconnect the camera.
Page 59: Configuring Video Input Settings
For example, if you connect an unsupported camera, the system attempts to show video. Polycom does not guarantee that the results will be optimal or that you will be able to set up the camera the same as a supported camera.
Page 60 For RealPresence Group 300 and RealPresence Group 500 systems, Input 1 is always HDCI, so you will not see an Enable setting here. For RealPresence Group 550 systems, Input 1 is always HDCI, so you will not see an Enable setting either.
Page 61: Configuring A Third-Party Camera
Configuring a Third-Party Camera The RealPresence Group Series systems support some third-party cameras. For a list of supported third-party cameras and their connectors, see the Integrator’s Reference Manual for the Polycom RealPresence Group Series. If your camera has a breakout cable that allows the video to be connected to the HDCI port, you can use...
Page 62: Configuring The Polycom Eagleeye Director
EagleEye Director using the Polycom Touch Control, but you can start and stop camera tracking. Getting Started Refer to Setting up the Polycom EagleEye Director for information about how to set up the EagleEye Director. After setting up the EagleEye Director, follow these steps to get started: 1 Power on the EagleEye Director.
Page 63: Calibrating The Eagleeye Director Cameras
Ensure that only one person speaks while you are calibrating the cameras and keep the background quiet. If you rearrange or move the Polycom EagleEye Director, recalibrate it. If you cannot successfully calibrate the cameras, ensure that all seven EagleEye Director tracking microphones are working correctly.
Page 64: Adjusting The Room View
Input used by the Polycom EagleEye Director.  Enable the Use Voices to Track People setting.  If the RealPresence Group system is paired with a Polycom Touch Control, follow these steps: 1 Touch Cameras on the Home screen or the Call screen.
Page 65: Enabling Camera Presets
If your camera supports pan, tilt, and zoom movement, and it is set to People, you can create up to 10 preset camera positions for it using the remote control or the Polycom Touch Control. Each preset stores the camera number, its zoom level, and the direction it points (if appropriate).
Page 66: Experiencing High-Definition Video Conferencing
Content on page 80. To send video in HD format, use any model of Polycom camera that supports HD video and a Polycom RealPresence Group system capable of sending 720p or better video. Receiving and Displaying Video in High Definition When the far site sends HD video, Polycom RealPresence Group systems with HD capability and an HD monitor can display the video in wide-screen, HD format.
Page 67: Using Full-Motion Hd
In group collaboration, the quality of content is as important as the quality of the people on video. Content that is grainy, pixelated, or slow to update makes it hard to get the most out of your meetings. With Polycom RealPresence Group systems, you share full-motion HD people and content at the same time, which helps eliminate compromises when sharing across distances.
Page 68: Microphones And Speakers
Make sure that the system is powered off before you connect devices to it. To pick up audio from your site, you must connect a microphone to the Polycom RealPresence Group systems. Refer to your system’s setup sheet for connection details.
Page 69: Connecting A Polycom Soundstation Ip 7000 Phone
Microphones and Speakers Connecting a Polycom SoundStation IP 7000 Phone When you connect a Polycom SoundStation IP 7000 conference phone to a Polycom RealPresence Group system, the conference phone becomes another way to dial audio or video calls. The conference phone also operates as a microphone, and as a speaker in audio-only calls.
Page 70: Placing Polycom Microphones To Send Stereo From Your Site
RealPresence Group 300/500 System RealPresence Group 700 System RealPresence Group 550 System For information about cables, refer to the Integrator’s Reference Manual for the Polycom RealPresence Group Series. Placing Polycom Microphones to Send Stereo from Your Site The following illustrations show microphone placement examples for different room layouts.
Page 71: Polycom Microphone Lights
After you place the microphones, you will need to configure the system to send stereo as described in Stereo Settings on page 77. Polycom Microphone Lights The following table describes the behavior of the microphone lights on a Polycom table microphone. Microphone Light Status Not in a call Green...
Page 72: Connecting Non-Polycom Microphones Or A Mixer To A
Connecting Audio Output You must connect at least one speaker to the Polycom RealPresence Group systems in order to hear audio. You can use the speakers built into the main monitor, or you can connect an external speaker system such as the Polycom StereoSurround kit to provide more volume and richer sound in large rooms.
Page 73: Setting The Speaker Volume
(red) audio output (white) If you use the subwoofer in the Polycom StereoSurround kit, place it beside a wall or in a corner near the speakers. Setting the Speaker Volume To set the volume of an external speaker system: 1 Do one of the following: Polycom, Inc.
Page 74: Configuring Audio Settings
Some audio settings are unavailable when a SoundStructure digital mixer is connected to the Polycom RealPresence Group system. For more information, refer to Connecting Non-Polycom Microphones or a Mixer to a Polycom RealPresence Group System on page General Audio Settings Setting...
Page 75: Audio Input
When used as an audio input for external equipment, the audio is mixed with the input on the Polycom microphone array input and sent to the far end. This input will be muted when the local mute is activated.
Page 76: Realpresence Group 500 Audio Input Settings
When used as an audio input for external equipment, the audio is mixed with the input on the Polycom microphone array input and sent to the far end. This input will be muted when the local mute is activated.
Page 77: Audio Output
Displays the output level meter for the current audio output type. Stereo Settings To send or receive stereo audio, make sure your Polycom RealPresence Group system equipment is set up as described in Connecting Devices to the Polycom RealPresence Group 300, RealPresence Group 500,...
Page 78: Audio Meters
70. 2 In the web interface, go to Admin Settings >Audio/Video > Audio. 3 Gently blow on the left leg and right leg of each Polycom microphone while watching the bar meters to identify the left and right inputs.
Page 79: Settings For Non-Polycom Microphones
» Enter stereo.polycom.com in the dialing field and press on the remote control. Settings for Non-Polycom Microphones You can configure a Polycom RealPresence Group system to use with non-Polycom microphones To configure a Polycom RealPresence Group system to use devices connected directly to audio input 1: 1 In the web interface, go to Admin Settings >...
Page 80: Content
You can present content during calls when you use sources such as the following: ● A VCR or DVD player connected directly to a video input on a Polycom RealPresence Group system ● People+Content IP installed on a computer, with any Polycom RealPresence Group system ●...
Page 81: Connecting Computers To Polycom Realpresence Group Systems
Connecting Computers to Polycom RealPresence Group Systems You can connect a computer directly to a Polycom RealPresence Group system. When you do this, other call participants can see everything that you see on your computer. When you connect to video and audio from your computer, the audio is muted unless the computer is selected as a video source.
Page 82: Configuring Content Display With People+Content Ip
● Connect the computer or computers to the IP network. To install People+Content IP on a computer: 1 On a computer, open a web browser and go to the Polycom web site at www.polycom.com/ppcip. 2 Download and install the People+Content IP software.
Page 83: Configuring The Polycom Uc Board
27-inch Sharp PN-L702B 70-inch For flat, cold surfaces such as whiteboards with projectors, Polycom suggests using the Polycom UC Board with the VisualBoard application. To enable the VisualBoard application: 1 In the web interface, go to Admin Settings > General Settings > System Settings >...
Page 84: Configuring Closed Captioning
Content To set up two monitors and configure to show content: Two monitors are required to use the Polycom UC Board. The second monitor can be either a projector used with a whiteboard, or a monitor. 1 To configure monitor 1, go to System > Admin Settings > Monitors. On the monitor 1 screen, enable Display Near Video and Display Far Video.
Page 85: Through A Dial-Up Connection To The System's Rs-232 Serial Port
Through a Dial-Up Connection to the System’s RS-232 Serial Port Closed captioners can provide captions from inside the conference room, or from a remote location, via a dial-up connection to the serial port of the Polycom RealPresence Group system, as shown in the following diagram.
Page 86: Through The System's Serial Rs-232 Port
Through the System’s Serial RS-232 Port Closed captioners can provide captions from inside the conference room, using equipment connected directly to the serial port of the Polycom RealPresence Group system, as shown in the following diagram. Figure: Closed Captioning Through the System’s Serial RS-232 Port Ref.
Page 87: Through The Web Interface
Content Through the Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the Polycom RealPresence Group system web interface, as shown in the following diagram. Figure: Closed Captioning Through the Web Interface Ref.
Page 88: Placing And Answering Calls
Name. The first character of a System Name must be a letter or a number. The System Name cannot begin with the dollar sign ($) or underscore (_) character. Polycom supports double-byte characters for the system name. 2 In the System Name field, enter a name and click Save.
Page 89 Administrator’s Guide for the Polycom RealPresence Group Series Placing and Answering Calls Setting Description Maximum Time in Call Enter the maximum number of hours allowed for call length. When that time has expired, you see a message asking you if you want to hang up or stay in the call.
Page 90: Setting The Call Answering Mode
The incoming call alert settings persists after powering the system off and on. If a RealPresence Group system is paired with a Polycom Touch Control and is configured with Admin Settings > General Settings > System Settings > Call Settings > Auto Answer Point-to-Point set to Yes, users do not see the flashing message on the RealPresence Group system or on the Touch Control screen.
Page 91: Entering A Multipoint Option Key
Conferencing option key code. Entering a Multipoint Option Key Depending on your Polycom RealPresence Group system model, you might need to enter a multipoint option key to enable multipoint calling. For information about purchasing a multipoint call option, please contact your Polycom distributor.
Page 92: Including Multiple Sites In A Cascaded Call
Administrator’s Guide for the Polycom RealPresence Group Series Placing and Answering Calls Table: Multipoint Viewing Modes Setting Description Discussion Multiple sites are displayed in continuous presence. The current speaker’s image is highlighted. Presentation The speaker sees continuous presence while the other sites see the speaker in full screen on the monitor.
Page 93: Managing Directories With The Polycom Realpresence Group System Web Interface
Favorites. If the system is connected to a global directory server, it can also support one of the following: ● Up to 64 additional groups from the Microsoft Lync Server, which appear in the Favorites group. ● Up to 200 additional distribution groups from Polycom CMA, which appear in the Global Directory group.
Page 94: Global Directory Entries
Administrator’s Guide for the Polycom RealPresence Group Series Placing and Answering Calls Professional Services for Microsoft Integration is mandatory for Microsoft Lync Server 2010 or 2013 integrations. For additional information and details please refer to http://www.polycom.com/services/professional_services/index.html or contact your local Polycom representative.
Page 95: Types Of Favorites Contacts
Administrator’s Guide for the Polycom RealPresence Group Series Placing and Answering Calls To delete a Favorites contact or group: 1 In the search box, type a contact name and click Search. 2 In the contact name you want to delete, click Delete.
Page 96: Connecting To Microsoft Exchange Server Calendaring Service
● Hide or show details about meetings marked Private, depending on the configuration of the system. ● Display a meeting reminder before each scheduled meeting, along with a reminder tone. If the meeting was created using the Polycom Conferencing Add-In for Microsoft Outlook, the RealPresence Group system can: ●...
Page 97: Calling From The Calendar
To join a scheduled meeting from the Home screen: 1 With your remote, select a meeting on the Home screen. 2 Select Join to call into the meeting. If Join is not displayed, you must get and install the Polycom Conferencing Add-In for Microsoft Outlook.
Page 98: Using The Web Interface Place A Call Page
Placing and Answering Calls setting up Microsoft Exchange Server 2010 or 2013 accounts to use the calendaring service, refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments available on the Polycom website. Using the Web Interface Place a Call Page When you click the Place a Call link on the web interface, the default view shows you the following widgets: ●...
Page 99: Speed Dial
Administrator’s Guide for the Polycom RealPresence Group Series Placing and Answering Calls Speed Dial On the web interface Place a Call page, you can call Speed Dial contacts and can edit the Speed Dial contact list. To call speed dial contacts: »...
Page 100: Support Documents
4 Click Save. If you need more details about calls, you can view or download the Call Detail Report (CDR) from the Polycom RealPresence Group system web interface. For more information about the CDR, refer to Call Detail Report (CDR) on page 161.
Page 101: Audio Add-In Calls
4 Select Enable Speed Dial and then click Save. 5 Go to Kiosk Mode, then select Enable Kiosk Mode and click Save. For information using Kiosk Mode, refer to the User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control.
Page 102: Security
Consider each security profile as a set of default values for all configuration settings that affect product security that achieves some level of base product security. You can choose from four profiles—Maximum, High, Medium and Low. Each profile provides a basic security posture, ranging from the most secure to the Polycom, Inc.
Page 103: Managing System Access
Because you can change most of the individual configuration settings regardless of the security profile you chose, Polycom recommends that you select the profile that is closest to the level of security you want in your environment and then customize the settings from there as needed. In the higher profiles, however, some settings are either not changeable at all or have restricted ranges of values.
Page 104 Administrator’s Guide for the Polycom RealPresence Group Series Security and one for user access. For this reason, external authentication is also referred to as Active Directory authentication. The RealPresence Group system administrator configures the external authentication settings on the RealPresence Group system to specify the address of an AD Server for authenticating user logins, AD group for user access, and AD group for admin access on the RealPresence Group system.
Page 105: Login And Credentials
> LAN Properties > LAN Options and ensure that the Domain Name setting contains the name of your Active Directory domain. When the Polycom RealPresence Group system is paired with a Polycom Touch Control, only the local Polycom RealPresence Group system admin credentials can be used to pair with the RealPresence Group system.
Page 106: Remote Access
Remote Access Remote access means using a Polycom RealPresence Group system in some way other than through the local interface, such as by using the web, a serial port, or telnet. A session is an instance of a user connected...
Page 107 If you change this from the default (port 80), specify a port number of 1025 or higher, and make sure the port is not already in use. You will need to include the port number with the IP address when you use the Polycom RealPresence Group system web interface to access the system. This makes unauthorized access more difficult.
Page 108: Managing User Access To Settings And Features
● Allow Video Display on Web (not available in the Maximum Security Profile) Detecting Intrusions The Polycom RealPresence Group system logs an entry to the security log when it detects a possible network intrusion. This logging is controlled by the setting Admin Settings > Security > Global Security >...
Page 109: Configuring Admin Id And Password For The Polycom Touch Control
SPT=1450 DPT=7788 LEN=8 Configuring Admin ID and Password for the Polycom Touch Control You can set an Admin ID and password, which allows you to limit access to the Polycom Touch Control Administration settings. To set a Polycom Touch Control admin ID and password: 1 From the Home screen touch Administration.
Page 110 Administrator’s Guide for the Polycom RealPresence Group Series Security To configure password policies: 1 In the web interface, go to Admin Settings > Security > Local Accounts > Password Requirements. 2 Configure the following settings for Admin Room, User Room, Meeting, Remote Access, or SNMP passwords.
Page 111: Account Lockout
Administrator’s Guide for the Polycom RealPresence Group Series Security Account Lockout RealPresence Group systems provide access controls that prevent unauthorized use of the system. One way someone might try to discover valid user names and passwords is by exhaustively attempting to log in, varying the user name and password data in a programmatic way until discovering a combination that succeeds.
Page 112: Enabling A Whitelist And Adding Ip Addresses
Enabling a Whitelist and Adding IP Addresses When a whitelist is enabled, the Polycom RealPresence Group system web interface and SNMP ports accept connections only from specified IP addresses. This feature, which supports both IPv4 and IPv6 addresses, can only be configured in the web interface.
Page 113: Ipv4 Address Formats
Administrator’s Guide for the Polycom RealPresence Group Series Security 2 Select address type IPv4 or IPv6. 3 In the address text field, enter the IP address of the system you want to allow. Follow the format suggested by the address type you selected. Select Add.
Page 114 Administrator’s Guide for the Polycom RealPresence Group Series Security Setting Description Lock Port after Failed Logins Specifies the number of failed login attempts allowed before the system locks the web interface from accepting logins. If set to Off, the system does not lock the web interface due to failed login attempts.
Page 115: Encryption
4 failed attempts are allowed again before the web interface is locked. Encryption AES encryption is a standard feature on all Polycom RealPresence Group systems. When it is enabled, the system automatically encrypts calls to other systems that have AES encryption enabled.
Page 116: Configuring Encryption Settings For Svc Calls
Administrator’s Guide for the Polycom RealPresence Group Series Security To enable encryption: 1 Do one of the following:  In the local interface, go to Settings > Administration > Security > Settings.  In the web interface, go to Admin Settings > Security > Global Security > Encryption.
Page 117: Configuring Encryption Settings For Integration With Microsoft Servers
The encryption settings for each component also affect the ability to place encrypted calls. Both the Microsoft Lync Server pool and the Polycom RealPresence Group system need to be configured to support encryption in order for calls to connect with encryption. If both components have encryption turned off, calls connect without encryption.
Page 118: Managing Certificates And Revocation
TLS connections. However, when a full PKI has been deployed, self-signed certificates are not trusted by the PKI and so signed certificates must be used. The following sections describe how to generate and use certificates by using the Polycom RealPresence Group system web interface.
Page 119 SHA-1. Common Name (CN) Specifies the name that the system assigns to the CSR. Polycom recommends the following guidelines for configuring the Common Name: • For systems registered in DNS, use the Fully Qualified Domain Name (FQDN) of the system.
Page 120: Installing Certificates
Administrator’s Guide for the Polycom RealPresence Group Series Security Setting Description State or Province (ST) Specifies the state or province where your organization is located. Country (C) Displays the country selected in Admin Settings > General Settings > My Information.
Page 121: Configuring Certificate Validation Settings
“Polycom” cannot be verified. Most browsers allow the user to proceed after this warning is displayed. See the Help section of your browser for instructions on how to do this.
Page 122 Administrator’s Guide for the Polycom RealPresence Group Series Security for maintaining the revocation status of every certificate that it issues. The RealPresence Group system can check this revocation status by using either of the following methods: ● Certificate revocation lists (CRLs). A CRL is a list of certificates that have been revoked by the CA.
Page 123: Certificates And Security Profiles Within A Provisioned System
(when present) instead of the Global Responder Address specified in the previous field. Note: The Polycom RealPresence Group system supports only the use of HTTP URLs in the AIA field of a certificate when Use Responder Specified in Certificate is enabled.
Page 124: Deleting Certificates And Crls
Administrator’s Guide for the Polycom RealPresence Group Series Security 1 You must install a signed client certificate on the RealPresence Group system to enable the provisioning connection to be authenticated by the RealPresence Resource Manager system. 2 Decide whether to automatically validate web clients by enabling the Always Validate Peer Certificates from Browsers setting.
Page 125: Security Banners
The following is an example of banner text: This machine is the property of Polycom, Inc., and its use is governed by company guidelines. You have NO right of privacy when using this machine. The security banner is not supported with the Polycom Touch Control.
Page 126 Administrator’s Guide for the Polycom RealPresence Group Series Security The date and time of system log entries for RealPresence Group systems are shown in GMT. You can also manage Polycom Touch Control log files from the Touch Control interface. Refer to Managing Polycom Touch Control Logs on page 127 for more information.
Page 127: Managing Polycom Touch Control Logs
You can transfer the Touch Control logs to an external USB storage device. To transfer Polycom Touch Control logs: 1 Ensure that a USB device is connected to the USB port on the right side of the Polycom Touch Control.
Page 128 Administrator’s Guide for the Polycom RealPresence Group Series Security To configure a meeting password: 1 Do one of the following:  In the local interface, go to Settings > Administration > Security > Passwords.  In the web interface, go to Place a Call > Manual Dial.
Page 129: Control And Navigation
You can customize the behavior of the remote control to support the user’s environment. Points to Note about remote control behavior: • If the Polycom RealPresence Group system is paired and connected with a Polycom Touch Control, the remote control is disabled. •...
Page 130: Configuring The Remote Control Channel Id
The Polycom Touch Control virtual remote control is always set to channel 3. If the remote control is set to channel 3, it can control a Polycom RealPresence Group system set to any Channel ID. If the system does not respond to the remote control, set the remote control channel ID to 3 starting with step 3 in the following procedure.
Page 131: Connecting Control And Accessibility Equipment
Connecting Non-Polycom Touch-Panel Controls You can connect an AMX or Crestron control panel to a Polycom RealPresence Group system’s RS-232 serial port as part of a custom room installation. You will need to program the control panel. Refer to the Integrator’s Reference Manual for the Polycom RealPresence Group Series for information about the API...
Page 132: Setting Up The Polycom Touch Control
2 Connect the Ethernet cable to the underside of the Polycom Touch Control. 3 If you intend to use the Polycom Touch Control to show content from a computer, connect the USB cable to the underside of the Polycom Touch Control.
Page 133: Pairing And Unpairing A Polycom Touch Control Device And A Polycom Realpresence Group System
Polycom Touch Control settings and unpair using the web interface. When you use a Polycom Touch Control with the Polycom RealPresence Group system, you must be sure to update the RealPresence Group software before you update the Polycom Touch Control software. Only Polycom Touch Control software versions 4.x or later work with Polycom RealPresence Group systems.
Page 134: Pairing
» After selecting a language, enter the RealPresence Group system IP address in the Polycom Touch Control interface and touch Connect. If you do not want to pair during setup, select Pair Later. If you choose to skip pairing, many Polycom Touch Control features are not available. You can pair at a later time.
Page 135: Remote Management Of The Polycom Touch Control
Touch Control become available on the web. Pairing Pairs and unpairs from Polycom RealPresence Group systems. Before you can connect to or pair with a device, you must know the device’s IP Address and the User Name and Password used to connect.
Page 136: Smartpairing
Each paired device is displayed in Diagnostics > System > Sessions. Configuring Contact Information You can configure contact information for your Polycom RealPresence Group system so that others know who to call when they need assistance. Polycom, Inc.
Page 137: Configuring Regional Settings
Specifies the country where the system administrator is located. Configuring Regional Settings You can configure regional settings for the Polycom RealPresence Group systems and for Polycom Touch Control devices. To do so, refer to Configuring Polycom RealPresence Group System Location Settings Configuring Polycom Touch Control Regional Settings on page 139.
Page 138: Configuring Polycom Realpresence Group System Date And Time Settings
Configuring Polycom RealPresence Group System Date and Time Settings To configure the Polycom RealPresence Group system date and time settings: 1 Go to one of the following locations to configure these settings:  In the local interface, go to Settings > Administration > Location > Date and Time.
Page 139: Configuring Polycom Touch Control Regional Settings
Administrator’s Guide for the Polycom RealPresence Group Series Control and Navigation When to Show Specifies when the time should be shown: • Start of the call only — Displays only when the call begins • Entire call — Displays continuously throughout the call •...
Page 140: Managing The System Remotely
Using the Polycom RealPresence Group System Web Interface You can use the Polycom RealPresence Group system web interface to perform most of the calling and configuration tasks you can perform on the local system. The Polycom RealPresence Group system web interface is supported for Microsoft Internet Explorer version 9 or later or Mozilla Firefox 22 on Windows, and Apple Safari 6.0.5 on Mac OS X.
Page 141: Managing System Profiles With The Web Interface
Passwords are not included when you store a profile. Polycom recommends using profiles only as a way to back up system settings. Attempting to edit a stored profile or upload it to more than one system on the network can result in instability or unexpected results.
Page 142: Sending A Message
4 Save the file to a location on your computer. To upload a profile using the web interface: 1 Reset the Polycom RealPresence Group system to restore default settings. 2 In your web browser address line, enter the system’s IP address.
Page 143 +Country Code.(National Direct Dial Prefix).Area Code.Number To configure the Polycom GDS directory server: 1 In the web interface, go to Admin Settings > Servers > Directory Servers and select the Polycom GDS Service Type. 2 Configure these settings on the Directory Servers page.
Page 144 Administrator’s Guide for the Polycom RealPresence Group Series Managing the System Remotely Setting Description Server Address Specifies the IP address or DNS address of the Global Directory Server. You can enter up to five addresses. Password Lets you enter the global directory password, if one exists.
Page 145: Setting Up Snmp
In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps, you need to install Polycom MIBs (Management Information Base) on the computer you intend to use as your network management station. The MIBs are available for download from the Polycom RealPresence Group system web interface.
Page 146: Configuring For Snmp Management
Specifies the SNMP management community in which you want to enable this system. The default community is public. Community Note: Polycom does not support SNMP write operations for configuration and provisioning; the read-only community string is used for both read operations and outgoing SNMP traps. Contact Name Specifies the name of the person responsible for remote management of this system.
Page 147: Using A Provisioning Service
Disabling the checkbox next to the Port setting disables the corresponding Destination Address. Using a Provisioning Service If your organization uses a Polycom CMA system, RealPresence Resource Manager system, or BroadSoft ® BroadWorks Device Management System (DMS) system, you can manage Polycom RealPresence Group systems in dynamic management mode.
Page 148: Enabling Or Disabling The Provisioning Service
● If a Polycom Touch Control is connected to a provisioned RealPresence Group system, a CMA or RealPresence Resource Manager system with the following software versions can receive status updates from and provide software updates to the Polycom Touch Control.
Page 149: Setting Up Multitiered Directory Navigation
Server Address Specifies the address of the system running the provisioning service. 4 Select Save or Update. The system tries to register with the Polycom CMA or RealPresence Resource Manager system using NTLM authentication. If automatic provisioning is enabled but the system does not register successfully with the provisioning service, you might need to change the Domain, User Name, Password, or Server Address used for registration.
Page 150: Keeping Your Software Current
Documents and Downloads > Telepresence and Video, and then downloading and installing the appropriate software. You can download and install software for the Polycom Touch Control, with no software or options key codes. You can also download and install Polycom Touch Control software from a web server.
Page 151: Diagnostics, Status, And Utilities
● The Polycom Unified Simple Network Management Protocol (SNMP) Management Information Base (MIB) provides a consistent and unified data model and common format for all MIBs across Polycom products. The new MIB enables you to translate data you collect with SNMP into a standardized format so you can remotely monitor devices on a network.
Page 152: Local Interface System Screens
Administrator’s Guide for the Polycom RealPresence Group Series Diagnostics, Status, and Utilities Local Interface System Screens Most diagnostic information is available in both the web and the local interface, but some of this information is specific to one or the other interface. Read this section to learn how to find diagnostic information in the local interface.
Page 153: Status
If the test is successful, the Polycom RealPresence Group system displays a message Trace Route Tests the routing path between the local system and the IP address entered. If the test is successful, the Polycom RealPresence Group system lists the hops between the system and the IP address you entered. Color Bars Tests the color settings of your monitor for optimum picture quality.
Page 154 If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom RealPresence Group system web interface during a call, the people at the site you are testing will hear the tone, but you will not.
Page 155: Statistics
Administrator’s Guide for the Polycom RealPresence Group Series Diagnostics, Status, and Utilities Diagnostic Screen Description Sessions Displays the following information about each session connected to the system: • Type • User ID • Remote Address Reset System Note: If a room password is configured for the admin account, you must enter it to reset the system.
Page 156 To view the Diagnostics selection, ensure that the EagleEye Director is selected as the current camera source. To access the Diagnostics screens using the Polycom RealPresence Group system web interface: 1 In your web browser address line, enter the RealPresence Group system’s IP address.
Page 157: System Diagnostics
 Shows the active Global Directory Server, LDAP Server, or Microsoft Server  If enabled, shows Provisioning Service, Calendaring Service, Presence Service If the Polycom RealPresence Group system detects an EagleEye Director, a status line for the device is displayed.
Page 158: Viewing Call Statistics Using The Polycom Touch Control
Administrator’s Guide for the Polycom RealPresence Group Series Diagnostics, Status, and Utilities Call Statistics “More Info” Participant information • System name • System number • System information • Call speed (send and receive) • Call type • Encryption Participant streams •...
Page 159: Audio And Video Tests
If you run the test from the system during a call, the far site will also hear the tone. If you run the test from the Polycom RealPresence Group system web interface during a call, the people at the site you are testing will hear the tone, but you will not.
Page 160: Downloading System Logs
Administrator’s Guide for the Polycom RealPresence Group Series Diagnostics, Status, and Utilities You can also manage Polycom Touch Control log files from the Touch Control interface. For more information about Polycom Touch Control log management, refer to Managing Polycom Touch Control Logs on page 127.
Page 161: Downloading Eagleeye Director Logs
Downloading EagleEye Director Logs The Polycom EagleEye Director logs contain important status and debug information that is not included in the logs available for the RealPresence Group system. Follow these steps to download the log information to a USB device: 1 Attach a USB storage device formatted in FAT32 to the back panel of the EagleEye Director.
Page 162: Information In The Cdr
Administrator’s Guide for the Polycom RealPresence Group Series Diagnostics, Status, and Utilities To download the CDR using the Polycom RealPresence Group system web interface: 1 Click Utilities > Services > Call Detail Report (CDR). 2 Click Most Recent Call Report and then specify whether to open or save the file on your computer.
Page 163 Administrator’s Guide for the Polycom RealPresence Group Series Diagnostics, Status, and Utilities Data Description Endpoint Additional An additional alias of the far site. Alias View Name Names the web or local interface used in the call. User ID Lists the ID of the user who made the call.
Page 164 The AS-SIP call precedence level assigned to the call (populated only when AS-SIP is enabled on the system). When the Polycom RealPresence Group system is paired with a Polycom Touch Control, the screen saver logo displays on the system’s monitor but not the Polycom Touch Control screen.
Page 165: Troubleshooting
Placing a Test Call When you finish configuring the system, you can call a Polycom video site to test your setup. You can find a list of worldwide numbers that you can use to test your Polycom RealPresence Group system at www.polycom.com/videotest.
Page 166: Performing A Factory Restore On The Polycom Realpresence Group System
During a factory restore on the system or from a USB device, the LED indicator on the front of the system blinks blue and amber. Using the Restore Button for a Factory Restore The restore button is on the bottom of the Polycom RealPresence Group 300 and 500 systems, as shown in the following figure. Figure: Restore Button on RealPresence Group 300/500 Systems Polycom, Inc.
Page 167: Using A Usb Device For A Factory Restore
Administrator’s Guide for the Polycom RealPresence Group Series Troubleshooting The restore button is on the front of the Polycom RealPresence Group 550 systems, as shown in the following figure. Figure: Restore Button on RealPresence Group 550 System The restore button is on the front of the Polycom RealPresence Group 700 system, as shown in the following figure.
Page 168: Deleting Files
To perform a logical delete of the system files: 1 For RealPresence Group 300, 500, and 700 systems, power off the system by holding down the Power sensor for 3 to 5 seconds. For RealPresence Group 550 systems, power off the system using the power switch.
Page 169: Performing A Factory Restore On The Polycom Eagleeye Director
This operation completely erases the camera’s settings and reinstalls the software. The following figure shows you the location of the restore button on the back of the Polycom EagleEye Director.
Page 170: How To Contact Technical Support
Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers successfully design, deploy, optimize, and manage Polycom visual communication within their third-party UC environments.
Page 171: System Back Panel Views
Audio/Video > Video Input HDCI Input for the camera Video Inputs > Input 1 Microphone Polycom Audio input for up to two Polycom microphone Input Microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer Audio/Video > Audio 3.5mm Audio output for main monitor audio or external Audio >...
Page 172 Administrator’s Guide for the Polycom RealPresence Group Series System Back Panel Views Location in Ref. Web Interface: Input/ Supported Number Admin Settings > Output Formats Description Network > LAN LAN Port Ethernet Connectivity for IP and SIP calls, Properties People+Content IP, and the system web...
Page 173: Polycom Realpresence Group 500 System
Administrator’s Guide for the Polycom RealPresence Group Series System Back Panel Views Polycom RealPresence Group 500 System Location in Ref. Web Interface: Supported Number Admin Settings > Input/ Output Formats Description Audio/Video > Video Input 1 HDCI Input for Camera 1 Video Inputs >...
Page 174 Administrator’s Guide for the Polycom RealPresence Group Series System Back Panel Views Location in Ref. Web Interface: Supported Number Admin Settings > Input/ Output Formats Description Audio/Video > Video Output 1 HDMI with Output for Monitor 1 Monitors > Monitor...
Page 175: Polycom Realpresence Group 550 System
System Back Panel Views Polycom RealPresence Group 550 System The following table lists the back panel view of the RealPresence Group 550 systems. Points to Note about video output sequence: In version 4.1.3, the RealPresence Group 550 system’s video output sequence changes when you enable the feature VisualBoard.
Page 176 Administrator’s Guide for the Polycom RealPresence Group Series System Back Panel Views Location in Reference Web Interface: Supported Number Admin Settings > Input/Output Formats Description Audio/Video > Audio Input 3 Auxiliary audio input Audio > Audio Intended as microphone input; sent Input >...
Page 177 Administrator’s Guide for the Polycom RealPresence Group Series System Back Panel Views Location in Reference Web Interface: Supported Number Admin Settings > Input/Output Formats Description Audio/Video > Video output 1/2 Output for Monitor 1 (VisualBoard Monitors > Monitor enabled) Output for Monitor 2 (VisualBoard Audio/Video >...
Page 178: Polycom Realpresence Group 700 System
Administrator’s Guide for the Polycom RealPresence Group Series System Back Panel Views Polycom RealPresence Group 700 System Location in Ref. Web Interface: Supported Number Admin Settings > Input/ Output Formats Description Power Input 100-240 Power input VAC 2.3 A Audio/Video >...
Page 179 Administrator’s Guide for the Polycom RealPresence Group Series System Back Panel Views Location in Ref. Web Interface: Supported Number Admin Settings > Input/ Output Formats Description Note: Use either the HDMI or VGA for video input 3, but not both.
Page 180 Administrator’s Guide for the Polycom RealPresence Group Series System Back Panel Views Location in Ref. Web Interface: Supported Number Admin Settings > Input/ Output Formats Description Audio/Video > Video Output 3 Output for Monitor 3 Monitors > Monitor Audio/Video >...
Page 181: Port Usage
Profile) Enable/Disable? Port Number Static Polycom Touch Admin Settings > General Settings > Control over Pairing > Polycom Touch Control > Enable Polycom Touch Control Static Telnet Admin Settings > Security > Global Diagnostics Security > Access > Enable Telnet...
Page 182 Administrator’s Guide for the Polycom RealPresence Group Series Port Usage Table: Connections to RealPresence Group Series Systems Configuration On By Default? (Low Inbound Security Configurable Port Type Protocol Function Profile) Enable/Disable? Port Number 1719 Static H.225.0 RAS Admin Settings > Network > IP Network >...
Page 183 Administrator’s Guide for the Polycom RealPresence Group Series Port Usage Table: Connections from RealPresence Group Series Systems Configuration On By Default? (Low Outbound Security Configurable Port Type Protocol Function Profile) Enable/Disable? Port Number Static Polycom Product Uncheck "Register" checkbox during...
Page 184 Administrator’s Guide for the Polycom RealPresence Group Series Port Usage Table: Connections from RealPresence Group Series Systems Configuration On By Default? (Low Outbound Security Configurable Port Type Protocol Function Profile) Enable/Disable? Port Number Static SYSLOG Diagnostics > System > System Log Settings >...
Page 185 Administrator’s Guide for the Polycom RealPresence Group Series Port Usage Table: Connections from RealPresence Group Series Systems Configuration On By Default? (Low Outbound Security Configurable Port Type Protocol Function Profile) Enable/Disable? Port Number 49152- Dynam H.245 Admin Settings > Network > IP...
Page 186: Security Profile Tables
Auto Answer Multipoint Video Do Not Disturb Call Detail Report Checkbox Enabled Enable Recent Calls Checkbox Disabled Pairing Allow Polycom Touch Control Pairing Checkbox Disabled Note: Disabling this setting closes the SSH port. SmartPairing Mode Disabled Disabled Read-only Automatic Serial Ports...
Page 187 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Maximum Admin Settings Area Default Range Value Configurable? Network IP Network Enable SIP Checkbox Enabled Transport Protocol Auto Dialing Preference Scalable Video Coding Preference (H.264) SVC then AVC AVC Only...
Page 188 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Maximum Admin Settings Area Default Range Value Configurable? Enable Access to User Settings Checkbox Disabled Restrict to HTTPS Checkbox Enabled Read-only Web access port (http) 16-bit integer Grayed Read-only...
Page 189 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Maximum Admin Settings Area Default Range Value Configurable? Reset User Account Lock Counter After Off,[1..24] hours Login Credentials Use Room Password for Remote Access Checkbox Disabled Read-only Require User Login for System Access...
Page 190 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Maximum Admin Settings Area Default Range Value Configurable? Meeting Minimum Length Off,1-20,32 Require Lowercase Off,1,2,All Require Uppercase Off,1,2,All Require Numbers Off,1,2,All Require Special Characters Off,1,2,All Reject Previous Passwords 8-16...
Page 191 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Maximum Admin Settings Area Default Range Value Configurable? Certificates Certificate Options Certificate Validation (Web Server) Checkbox Enabled Certificate Validation (Client Apps) Checkbox Enabled Revocation Revocation Method OCSP OCSP Allow Incomplete Revocation Checks...
Page 192: Using The High Security Profile
Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Other Restrictions when Using the Maximum Security Profile The following settings are not available in the “User Settings” menu (they are configurable only in their respective sections of the Admin Settings): ●...
Page 193 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables High Admin Settings Area Default Range Value Configurable? Network IP Network Enable SIP Checkbox Enabled Transport Protocol Auto Dialing Preference Scalable Video Coding Preference (H.264) SVC then AVC AVC Only...
Page 194 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables High Admin Settings Area Default Range Value Configurable? Enable Access to User Settings Checkbox Disabled Restrict to HTTPS Checkbox Enabled Read-only Web access port (http) 16-bit integer Grayed Read-only...
Page 195 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables High Admin Settings Area Default Range Value Configurable? User Account Lock Duration 1,3,5,10,15,20,30 1 minute minutes, 1,2,4,8 hours Reset User Account Lock Counter After Off,[1..24] hours Login Credentials Use Room Password for Remote Access...
Page 196 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables High Admin Settings Area Default Range Value Configurable? Maximum Consecutive Repeated Characters Off,1-4 Can contain ID or Its Reverse Form Checkbox Disabled Read-only Meeting Minimum Length Off,1-20,32 Require Lowercase...
Page 197 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables High Admin Settings Area Default Range Value Configurable? Certificates Certificate Options Certificate Validation (Web Server) Checkbox Enabled Certificate Validation (Client Apps) Checkbox Enabled Revocation Revocation Method OCSP OCSP Allow Incomplete Revocation Checks...
Page 198: Using The Medium Security Profile
Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Using the Medium Security Profile The following table shows the default values for specific Admin settings when you use the Medium security profile. Medium Admin Settings Area Default Range...
Page 199 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Medium Admin Settings Area Default Range Value Configurable? Dialing Preference Scalable Video Coding Preference (H.264) SVC then AVC AVC Only AVC Only Audio/Video Video Inputs General Camera Settings Allow Other Participants In a Call to Control Your...
Page 200 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Medium Admin Settings Area Default Range Value Configurable? Off,2-10 Lock Port after Failed Logins 1,2,3,5,10,20,30 1 minute Port Lock Duration minutes, 1,2,4,8 hours Off,[1..24] hours Reset Port Lock Counter After...
Page 201 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Medium Admin Settings Area Default Range Value Configurable? Password Requirements Admin (Room, Remote), User (Room, Remote) Reject Previous Passwords Off,1-16 Minimum Password Age in Days Off,1,5,10,15,20,30 Maximum Password Age in Days...
Page 202 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Medium Admin Settings Area Default Range Value Configurable? Require Numbers Off,1,2,All Require Special Characters Off,1,2,All Reject Previous Passwords Off,1-16 Minimum Password Age in Days Off,1,5,10,15,20,30 Maximum Consecutive Repeated Characters...
Page 203: Using The Low Security Profile
Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Medium Admin Settings Area Default Range Value Configurable? Revocation Revocation Method OCSP OCSP Allow Incomplete Revocation Checks Checkbox Enabled Servers Directory Servers XMPP Provisioned-only Disabled Yes (via provisioning) Service Type...
Page 204 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Admin Settings Area Default Configurable Range Value General Settings System Settings Auto Answer Point to Point Video Do Not Disturb Auto Answer Multipoint Video Do Not Disturb Call Detail Report...
Page 205 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Admin Settings Area Default Configurable Range Value Video Inputs General Camera Settings Allow Other Participants In a Call to Control Your Checkbox Enabled Camera Enable People+Content IP Checkbox Enabled...
Page 206 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Admin Settings Area Default Configurable Range Value Off,[1..24] hours Reset Port Lock Counter After Checkbox Disabled Enable Whitelist 1,3,5,10,15,20,30,45 Idle Session Timeout minutes, 1,2,4,8 hours 10-50 Maximum Number of Active Sessions...
Page 207 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Admin Settings Area Default Configurable Range Value Maximum Password Age in Days Off,30,60,90,100,110 120,130,140,150,160 ,170,180 Minimum Changed Characters Off,1-4,All Password Expiration Warning Off,1-7 Remote Access (Admin Remote, User Remote)
Page 208 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Admin Settings Area Default Configurable Range Value Maximum Consecutive Repeated Characters Off,1-4 SNMP Note: SNMP passwords are applicable only when the system uses SNMP v3. Minimum Length 1-16,32 Require Lowercase...
Page 209 Administrator’s Guide for the Polycom RealPresence Group Series Security Profile Tables Admin Settings Area Default Configurable Range Value Servers Directory Servers XMPP Provisioned-only Disabled Yes (via provisioning) Service Type Microsoft Polycom GDS Note: the Microsoft selection means Microsoft Lync LDAP Server 2010 or 2013, depending on what is installed.
Page 210: Call Speeds And Resolutions
(CCCP Lync 2010 with A/V Number of Sites in Call Each Site Enabled, Lync 2010 MCU) 3072 kbps 1024 kbps 664 kbps 2048 kbps 512 kbps 664 kbps 1536 kbps 384 kbps 664 kbps 1152 kbps 256 kbps 664 kbps Polycom, Inc.
Page 211: Call Speeds And Resolutions
Administrator’s Guide for the Polycom RealPresence Group Series Call Speeds and Resolutions Table: Multipoint Dialing Speeds Max Speed for Each Site Max Speed for Max Speed for Each Site (ICE (CCCP Lync 2010 with A/V Number of Sites in Call...
Page 212 Administrator’s Guide for the Polycom RealPresence Group Series Call Speeds and Resolutions Table: Call Speeds and Resolutions in High Profile Calls Camera Source SD (720x480x60) HD (1280x720x60) HD (1920x1080x60) Call Speed Motion/ Frame Max Frame Resolutio Frame (kbps) Sharpness Resolution...
Page 213: Resolution And Frame Rates For Content Video
Administrator’s Guide for the Polycom RealPresence Group Series Call Speeds and Resolutions For multipoint calls, the maximum resolution and frame rate for content is 720p @ 30 fps. Table: Resolution and Frame Rates for Content Video Encode Resolution Resolution Sharpness...

This manual is also suitable for:

Realpresence group 700 Realpresence group 300 Realpresence group 500

Polycom RealPresence Group 550 Administrator's Manual

About this Guide

Introducing the Realpresence Group Series Systems

Networks

Monitors and Cameras

Microphones and Speakers

Content

Placing and Answering Calls

Security

Control and Navigation

Managing the System Remotely

Diagnostics, Status, and Utilities

Troubleshooting

System Back Panel Views

Port Usage

Security Profile Tables

Call Speeds and Resolutions

Quick Links

Need help?

Questions and answers

Related Manuals for Polycom RealPresence Group 550

Summary of Contents for Polycom RealPresence Group 550