Troubleshooting - Qiagen QIAgility User Manual

9

Troubleshooting

9.1 System setup
Instrument does not turn on
a) Power cord not
connected
b) Fuse blown
Computer software cannot communicate with system
a) USB or RS-232
cable not connected
between the
computer and the
instrument
b) Incorrect COM port
settings
QIAgility Software does not launch
a) QIAgility Software
not installed
b) Old version of
Microsoft Windows
QIAgility User Manual 11/2011
Comments and suggestions
Check the power connection.
Replace the fuse.
Check the connection of the USB or RS-232
cable. See Section 4.5.
Check the COM port setting. If the instrument is
connected to the incorrect COM port the
software will start in "Virtual Mode". See
Sections 4.5 and 5.11.
Install the QIAgility Software. See Section 4.6
The QIAgility Software operates with Windows XP
Professional or Windows 7. See Section 3.4.
Troubleshooting
9-1