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• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones off and contact Bose® customer service. • Do NOT submerge or expose the headphones for extended period to water, or wear while participating in water sports, e.g., swimming, waterskiing, surfing, etc.
C O N T E N T S Getting Started Unpacking ..........................Headphone components ....................Powering on/off ......................... Bose® Hear App Features ..........................Headphone Controls World Volume functions ....................10 Sound direction functions ..................... 10 Media playback and volume functions ..............
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C O N T E N T S Bluetooth Technology Pairing your mobile device using the Bose® Hear app (recommended) ..19 Choosing an alternate pairing method ..............19 What is NFC? ......................19 Pairing your mobile device using the Bluetooth menu ........20 Pairing your mobile device using NFC ..............
Large (black) and Small (white) Note: Medium (gray) tips are attached to the earbuds. USB cable If any part of your product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service (see page 24).
G E T T I N G S TA R T E D Headphone components ® StayHear + tip NFC pairing touchpoint USB connector Volume up World Volume up World Volume down Multi-function button Volume down Power/Bluetooth button Battery and Bluetooth indicators...
G E T T I N G S TA R T E D Powering on/off To power on: Press the Power/Bluetooth button. The battery indicator glows green, amber or red (see page 14). You hear “Battery <number> percent.” To power off: Press and hold the Power/Bluetooth button until the battery indicator blinks two times, and you hear the power-down tones.
B O S E ® H E A R A P P Download the free Bose Hear app to personalize your conversation-enhancement ® settings and complete your headphone experience. Features • Pair your mobile device. • Control World Volume to amplify and reduce environmental sounds.
H E A D P H O N E C O N T R O L S The headphone controls are located on the inline remote below the right earbud. Volume up World Volume up Multi-function Adjust sound direction button World Volume down •...
H E A D P H O N E C O N T R O L S Media playback and volume functions Function What to do Play/pause Press Skip forward Press twice. Skip backward Press three times. Fast forward Press twice and hold the second press.
C H A R G I N G T H E B AT T E R Y Connecting the USB cable CAUTION: Use this product only with an agency-approved power supply that meets local regulatory requirements (for example: UL, CSA, VDE, CCC). 1.
C H A R G I N G T H E B AT T E R Y Checking the battery • Each time you power on the headphones, the voice prompt announces the headphone battery charge level. • To visually check the battery charge level, press the Power/Bluetooth button and check the battery indicator.
Solid amber Low charge Blinking red Need to charge Blinking amber Charging Solid red Charging error. Contact Bose customer service. Bluetooth indicator Shows the connection status of a mobile device. Indicator activity System state Blinking blue Ready to pair Blinking white...
A D J U S T I N G F O R C O M F O R T Choosing the correct StayHear + tip ® For optimal audio performance, it is important to choose the correct size StayHear + tip. Select the size that gives you the best comfort and fit in each ear. To ®...
A D J U S T I N G F O R C O M F O R T Changing the StayHear + tips ® 1. Holding the earbud by the stem, gently grasp the attached StayHear + tip and peel ®...
Getting used to new sounds Bose Hearphones™ may require you getting used to new, higher-frequency sounds and ® your voice sounding different. When first powering on your headphones, World Volume is set so that sounds are amplified at a slightly higher level than if you were not using the headphones.
D I R E C T I V I T Y Adjusting sound direction You can adjust your headphones to focus on sounds coming from different areas in your environment. • Focused: Focus on a conversation with someone in a noisy setting. •...
Once paired, you hear “Connected to <device name>.” The Bluetooth indicator glows solid white. Choosing an alternate pairing method If you are unable to pair your mobile device using the Bose Hear app, you can pair using the Bluetooth settings menu or Near Field Communication (NFC). What is NFC? NFC is a technology that enables mobile devices to establish wireless communication with each other by simply tapping the devices together.
2. On your mobile device, turn on the Bluetooth feature. Tip: The Bluetooth feature is usually found in the Settings menu. 3. Select your Bose Hearphones™ from the device list. ® Once paired, you hear “Connected to <device name>.” The Bluetooth indicator glows...
B L U E T O O T H T E C H N O L O G Y Pairing your mobile device using NFC 1. With your headphones powered on, unlock your mobile device and turn on the Bluetooth and NFC features. Refer to your device owner’s guide to learn more about these features.
M A N A G I N G M U LT I P L E C O N N E C T I O N S You can store up to eight paired mobile devices in the headphone pairing list, and your headphones can be actively connected to two devices at a time.
C A R E A N D M A I N T E N A N C E Storing • Turn off the headphones when not in use. • Before storing the headphones for more than a few months, fully charge the battery. •...
• Cleaning the neckband: Clean only with a soft, dry cloth. Do not use cleaning solvents or detergents. Replacement parts and accessories Replacement parts and accessories can be ordered through Bose customer service. Customer service • global.Bose.com/Support/Hearphones • Bose customer service: 800-761-2673...
• Move your device closer to the headphones and away from any interference or obstructions. • Pair a different device (see page 19). • Visit: global.Bose.com/Support/Hearphones to see how-to videos. • Clear the headphone pairing list (see page 22). Pair again. Headphones •...
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® StayHear + tips falling off Lost StayHear®+ tips Contact Bose customer service for replacement tips. Earbuds whistle Decrease World Volume. Make sure your StayHear®+ tips fit properly (see page 15). Sound of own voice Practice listening to new sounds and talking on your own or with...
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