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Table of Contents
Related Manuals for Bose QUIETCOMFORT
Summary of Contents for Bose QUIETCOMFORT
- Page 1 Cue the music. QUIETCOMFORT HEADPHONES...
- Page 2 IM P ORTA NT SAF ETY IN STRU CTI O NS Please read and keep all safety and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
- Page 3 IM P ORTA NT SAF ETY IN STRU CTI O NS REGU L ATORY IN FO RM ATI O N • To reduce the risk of fire or electrical shock, do NOT expose this product to rain, dripping, splashing, or moisture and do not place liquid filled objects such as vases, on or near the product.
- Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
- Page 5 District, Shanghai 201100 | EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands | Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202) 3545 | Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec.
- Page 6 The serial and model numbers are located inside the earcup under the scrim. Serial number: ___________________________________________________________________________ Model number: 437310 Please keep your receipt. Now is a good time to register your Bose product. You can easily do this by going to worldwide.Bose.com/ProductRegistration worldwide.Bose.com/ProductRegistration...
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Page 7: Table Of Contents
C ON TE N TS WHAT’S IN THE BOX Contents ..................................... 10 BOSE MUSIC APP Download the Bose Music app..........................11 Add the headphones to an existing account ...................... 11 HEADPHONE CONTROLS Power on ..................................... 13 Power off ..................................... 14 Auto-off .................................. - Page 8 C ON TE N TS BLUETOOTH® CONNECTIONS Connect using the Bose Music app ........................23 Connect using the Bluetooth menu on your mobile device ................. 23 Disconnect a mobile device ............................25 Reconnect a mobile device ............................25 Connect another mobile device ..........................25 Identify connected mobile devices .........................
- Page 9 Compatible products ............................31 Connect using the Bose Music app ......................32 Connect using the product controls ......................33 Reconnect to a Bose Smart Speaker or Soundbar ................... 34 CARE AND MAINTENANCE Store the headphones ..............................35 Clean the headphones..............................37 Replacement parts and accessories ........................
- Page 10 3.5 mm to 2.5 mm audio cable with microphone NOTE: If any part of your product appears to be missing or damaged, don’t use it. Visit support.Bose.com/QC support.Bose.com/QC for troubleshooting articles, videos, and product repair or replacement. E N G...
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Page 11: Bose Music App
B OS E MU S IC A P P The Bose Music app lets you set up and control the headphones from any mobile device, such as a smartphone or tablet. Using the app, you can manage Bluetooth connections, manage headphone settings, choose your voice prompt language, and get any future updates and new features made available by Bose. -
Page 12: Headphone Controls
H EA D P H O NE C O NTROLS The headphone controls are located on the back of the earcups. Action button Multi-function button Power/Bluetooth switch Volume up Volume down 2.5 mm audio port USB-C® port E N G... -
Page 13: Power On
H EA D P H O NE C O NTROLS W H AT’S I N T HE B OX POWER ON Slide the Power/Bluetooth switch to the right l. A voice prompt announces the battery level, and the status light glows according to the current charge level (see page 28). -
Page 14: Power Off
NOTE: When the headphones are powered off, noise cancellation is disabled. Auto-off Auto-off conserves the headphone battery when they aren’t in use. To enable and customize the auto-off feature, use the Bose Music app. You can access this option from the Settings menu. E N G... -
Page 15: Media Playback And Volume
H EA D P H O NE C O NTROLS W H AT’S I N T HE B OX MEDIA PLAYBACK AND VOLUME The Multi-function button and volume buttons control media playback and volume. Volume up Multi-function button Volume down FUNCTION WHAT TO DO Play/Pause... -
Page 16: Phone Calls
H EA D P H O NE C O NTROLS PHONE CALLS The Multi-function button controls phone calls. The Action button enables you to mute the audio while on a call. Multi-function Action button button Microphone FUNCTION WHAT TO DO Answer/End a call Press the Multi-function button. -
Page 17: Noise Cancellation
H EA D P H O NE C O NTROLS W H AT’S I N T HE B OX NOISE CANCELLATION The Action button allows you to quickly and easily switch between noise cancelling modes. For information about noise cancelling modes, see page 20. E N G... -
Page 18: Mobile Device Voice Control
H EA D P H O NE C O NTROLS MOBILE DEVICE VOICE CONTROL You can use the headphones to access voice control on your mobile device. Press and hold the Multi-function button. NOTE: You can’t access voice control while on a call. E N G... -
Page 19: Shortcuts
NOTE: By default, accessing battery level is enabled. USE YOUR SHORTCUT Press and hold the Action button. CHANGE OR DISABLE YOUR SHORTCUT To change or disable your shortcut, use the Bose Music app. You can access this option from the main screen. E N G... -
Page 20: No Is E Ca Nc E L L At Io N
To access this option, tap Modes on the main screen. NOTE: By default, the headphones power on in Quiet Mode. To set the headphones to power on with the last mode used, use the Bose Music app. You can access this option from the Settings menu. -
Page 21: Change The Noise Cancelling Mode
CHANGE THE NOISE CANCELLING MODE Press the Action button. A voice prompt announces the selected mode. TIP: You can also change the mode using the Bose Music app. To access this option, tap Modes on the main screen. NOISE CANCELLATION WHILE ON A CALL When you make or receive a call, the headphones remain at the current noise cancellation setting and self voice is activated. -
Page 22: Use Noise Cancellation Only
NO IS E CA NC E L L AT IO N USE NOISE CANCELLATION ONLY You can use noise cancellation only, without audio or interruptions from phone calls. 1. Do one of the following: • Disconnect your mobile device (see page 25). •... -
Page 23: Bluetooth® Connections
(multi-point connection). You can play audio from only one device at a time. NOTE: For the best experience, use the Bose Music app to set up and connect your mobile device (see page 11). - Page 24 NOTE: The Bluetooth feature is usually found in the Settings menu. 4. Select your headphones from the device list. NOTE: Look for the name you entered for your headphones in the Bose Music app. If you didn’t name your headphones, the default name appears.
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Page 25: Disconnect A Mobile Device
The headphones can be actively connected to up to two devices at a time (multi-point connection). To connect another device, download the Bose Music app (see page 11) or use the Bluetooth menu on your mobile device (see page 23). -
Page 26: Switch Between Two Connected Mobile Devices
• Your headphones receive phone calls from both devices, regardless of which device is playing audio. • You can also switch between two devices using the Bose Music app. You can access this option from the Settings menu. RECONNECT A PREVIOUSLY CONNECTED DEVICE 1. -
Page 27: Battery
The headphones begin charging, and the status light blinks white for 10 seconds. When the headphones are fully charged, the status light glows solid white. NOTE: The headphones don’t play and aren’t available in the Bose Music app while charging. -
Page 28: Headphone Status
Solid amber Low charge TIP: You can also check the battery level using the Bose Music app or hear the battery level using a shortcut. The battery level must be set as a shortcut using the Bose Music app (see page 19). -
Page 29: Charging Status
Shows the update or error status. LIGHT ACTIVITY SYSTEM STATE Fast blinking white (10 seconds) Updating software (via USB) Slow blinking white (30 to 60 seconds) Updating software (wirelessly) Blinking amber and white Error - contact Bose customer service E N G... -
Page 30: Wired Connection
W IRE D C O NNECT IO N CONNECT THE AUDIO CABLE AND MICROPHONE The 2.5 mm to 3.5 mm audio cable has a built-in microphone. You can use the audio cable for phone calls or listening to audio on your source device when a Bluetooth connection isn’t available, the headphone battery is depleted, or the headphones are powered off. -
Page 31: Connect Bose Products
Soundbar or Bose Smart Speaker for a personal listening experience. Benefits • Use independent volume controls on each product to lower or mute your Bose Smart Soundbar while keeping the headphones as loud as you like. • Hear your music clearly from the next room by connecting the headphones to your Bose Smart Speaker. -
Page 32: Connect Using The Bose Music App
1. Slide the Power/Bluetooth switch to the right l and hold for 3 seconds until you hear “Ready to connect another device” and the status light blinks blue. 2. Use the Bose Music app to connect the headphones to a compatible Bose product. For more information, visit: support.Bose.com/Groups support.Bose.com/Groups... -
Page 33: Connect Using The Product Controls
CO NNECT B O S E P RO D UCTS Connect using the product controls 1. Slide the Power/Bluetooth switch to the right l and hold for 3 seconds until you hear “Ready to connect another device” and the status light blinks blue. 2. -
Page 34: Reconnect To A Bose Smart Speaker Or Soundbar
CO NNECT BO S E P RO D U CTS RECONNECT TO A BOSE SMART SPEAKER OR SOUNDBAR Use the Bose Music app to reconnect the headphones to a previously-connected compatible Bose product. For more information, visit: support.Bose.com/Groups support.Bose.com/Groups NOTES: •... -
Page 35: Care And Maintenance
CA RE AND M A I NTE N A NC E STORE THE HEADPHONES The earcups rotate for easy, convenient storage. Place the headphones flat into the case. 1. Rotate both earcups inward so they lay flat. Left earcup Right earcup 2. - Page 36 CA RE AND M A I NTE N A NC E 3. Place the headphones flat in the case. NOTES: • Make sure to power off the headphones when not in use. • Before storing the headphones for more than a few months, make sure the battery is fully charged.
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Page 37: Clean The Headphones
CLEAN THE HEADPHONES Wipe the outside surfaces with a soft, dry cloth. Don’t allow moisture to get inside the earcups. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: support.Bose.com/QC support.Bose.com/QC LIMITED WARRANTY Your headphones are covered by a limited warranty. -
Page 38: Troubleshooting
If you couldn’t resolve your issue, see the table below to identify symptoms and solutions to common problems. You can also access troubleshooting articles, videos, and other resources at: support.Bose.com/QC support.Bose.com/QC If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact worldwide.Bose.com/contact OTHER SOLUTIONS... - Page 39 TROU B LE S HO OT ING SYMPTOM SOLUTION Uninstall the Bose Music app on your mobile device. Reinstall the app (see page 11). Make sure you’re using the Bose Music app for setup Headphones don’t (see page 11). respond during...
- Page 40 Reset the headphones (see page 43). If in a windy environment, create a custom mode with wind blocking enabled in the Bose Music app. To access this option, tap Modes on the main screen (see page 20). Make sure you’re using the Bose Music app for setup (see page 11).
- Page 41 If the audio cable is connected, disconnect the cable. Action button doesn’t change the noise Use the Bose Music app to change the mode. To access this cancelling mode option, tap Modes on the main screen. Headphones don’t Reset the headphones (see page 43).
- Page 42 3 seconds until you hear “Ready to connect” previously-connected and the status light blinks blue. Use the Bose Music app to Bose Smart Soundbar connect the headphones to a compatible Bose product. For or Speaker more information, visit: support.Bose.com/Groups...
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Page 43: Reset The Headphones
When the reset is complete, the status light glows according to the current charge level (see page 28). NOTE: If you’re unable to resolve your issue, additional troubleshooting and support is available at: support.Bose.com/QC support.Bose.com/QC E N G... -
Page 44: Restore The Headphones To Factory Settings
Restoring to factory settings is only recommended if you are having issues with the headphones, or you have been instructed to do so by Bose customer service. 1. Remove the headphones from the Bluetooth list on your device. - Page 45 ©2023 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM885443-0010 Rev. 01...
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Questions and answers
How to disconnect Bluetooth connection but still have noise cancelling enabled?
To disconnect Bluetooth on Bose QuietComfort headphones while keeping noise cancelling enabled:
1. Disconnect your mobile device:
- Either disconnect it manually from your device’s Bluetooth menu, or
- Turn off the Bluetooth feature on your mobile device.
2. Press the Action button to change the mode to noise cancellation only.
Noise cancellation will remain active without Bluetooth or audio interruptions.
This answer is automatically generated