Samsung XPRESS M301 SERIES User Manual
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Samsung XPRESS M301 SERIES User Manual

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User Guide
User Guide
M301x series
BASIC
BASIC
This guide provides information concerning the installation, basic operation
and troubleshooting on Windows.
ADVANCED
This guide provides information about the installation, advanced configuration, operation
and troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

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Summary of Contents for Samsung XPRESS M301 SERIES

  • Page 1 User Guide User Guide M301x series BASIC BASIC This guide provides information concerning the installation, basic operation and troubleshooting on Windows. ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.

  • Page 2: Table Of Contents

    BASIC Available supplies 1. Introduction Available maintenance parts Storing the toner cartridge Key benefits Redistributing toner Features by model Replacing the toner cartridge Useful to know Replacing the imaging unit About this user guide Cleaning the machine Safety information Tips for moving & storing your machine Machine overview Control panel overview 4.

  • Page 3: Introduction

    1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by model • Useful to know • About this user guide • Safety information • Machine overview • Control panel overview •...

  • Page 4: Key Benefits

    • To save paper, you can print multiple pages on a single sheet of paper (see "Using advanced print features" on page 149). • You can print on the go from your smartphone or computer using Samsung Cloud Print apps (see "Samsung Cloud Print" on page 142).
  • Page 5 Key benefits Wide range of functionality and application support • Using the USB cable or a network cable - You can connect and set various wireless network settings using a USB cable or a network cable. • Using the Wi-Fi Direct - You can conveniently print from your mobile device using the Wi-Fi or Wi-Fi Direct feature.

  • Page 6: Features By Model

    The printer driver includes a user interface that is optimized for touchscreens. To use this You can install the printer driver and software when you insert the software UI, click Samsung Printer Center > Device Options and then select Stylish User Interface (see "Using Samsung Printer Center" on page 174).
  • Page 7 Mopria a. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. (●: Supported, Blank: Not supported)

  • Page 8: Useful To Know

    • The toner level might be low or uneven. Shake the toner cartridge (see "Redistributing toner" on page 48). • Inquire at a Samsung distributor or your retailer. • Try a different print resolution setting (see "Opening printing • Visit www.samsung.com/supplies. Select your country/region preferences"...

  • Page 9: About This User Guide

    About this user guide This user guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Do not discard this manual, and keep it for future reference. • Read the safety information before using the machine.

  • Page 10: Safety Information

    Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
  • Page 11 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
  • Page 12 Safety information Do not block or push objects into the ventilation opening. Place the machine in the environment where it meets the operating temperature and humidity specification. This could result in elevated component temperatures which can cause damage or fire. Do not use the machine when it is below freezing temperature or has recently been moved from a location below freezing Use of controls or adjustments or performance of procedures other...
  • Page 13 Safety information Choose a flat surface with enough space for ventilation to place Do not overload wall outlets and extension cords. the machine. Also consider the space required to open the cover This can diminish performance, and could result in electric shock and trays.
  • Page 14 Using recycled consumables, such as toner, can cause damage to fire or electric shock. the machine. • The machine should only be repaired by a Samsung service In case of damage due to the use of recycled consumables, a technician.
  • Page 15 Safety information For consumables that contain toner dust (toner cartridge, waste toner bottle, imaging unit, etc.) follow the instructions below. • When disposing of the consumables, follow the instructions for disposal. Refer to the reseller for disposal instructions. • Do not wash the consumables. •...

  • Page 16: Machine Overview

    Machine overview Components The actual component may differ from the illustration below. Some components may change depending on the configuration. Machine Power cord Software CD Quick installation guide Misc. accessories a. The software CD contains the printer drivers, user guide, and software applications. b.
  • Page 17 Machine overview NFC (Near Field Communication) tag Front view Push-release of front cover Paper width guides on a manual feeder Output support • This illustration may differ from your machine depending on its model. Toner cartridge • Some features and optional goods may not be available depending on model or country.
  • Page 18 Machine overview Rear view • This illustration may differ from your machine depending on its model. • Some features and optional goods may not be available depending on model or country. Network port USB port Power receptacle Rear cover 1. Introduction...

  • Page 19: Control Panel Overview

    Control panel overview Configuration Prints a demo page and network configuration This control panel may differ from your machine depending on its model. sheet report (see "Printing a demo page" on page 25). There are various types of control panels. Configures the wireless network connection easily without a computer (see "Wireless network setup"...

  • Page 20: Turning On The Machine

    Turning on the machine Keep in mind that you should use the power cord supplied with the machine. Otherwise, it can cause damage or fire to the machine. Connect the machine to the electricity supply first. Press (Power/Wakeup) on the control panel. If you want to turn the power off, press the ( Power/Wakeup ) on the control panel.

  • Page 21: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer Windows using the a USB cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
  • Page 22 If you want to use the V4 driver in the Desktop screen, you can download from the Samsung website, www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. 1. Introduction...

  • Page 23: Reinstalling The Driver

    3 Click Programs and Features. • If you want to uninstall Samsung’s printer management tools, from the 4 Right-click the driver you want to uninstall and select Uninstall. Start screen, right-click the app > Uninstall > right-click the program you want to delete >...

  • Page 24: Basic Setup

    2. Basic Setup After installation is complete, you may want to set the machine’s default settings. Refer to the next section if you would like to set or change values. • Printing a demo page • Media and tray • Basic printing...

  • Page 25: Printing A Demo Page

    Printing a demo page Print a demo page to make sure that the machine is operating correctly. To print a demo page: In ready mode, press and hold (Cancel) button for about 2 seconds until the status LED blinks, and release. For a model with an Configuration sheet ( ) button, press the button to print a demo page.

  • Page 26: Media And Tray

    • Using print media that does not meet these specifications may cause Guidelines for select the print media problems or require repairs. Such repairs are not covered by Samsung’s warranty or service agreements. • The amount of paper put into the tray may differ according to media Print media that does not meet the guidelines outlined in this user guide may type used (see "Print media specifications"...
  • Page 27 Media and tray Tray overview Paper quantity indicator shows the amount of paper in the tray. To change the size, you need to adjust the paper guides. Tray extension guide Paper length guide Paper width guide Full If you do not adjust the guide, it may cause paper registration, image skew, Empty or jamming of the paper.
  • Page 28 Media and tray Paper type available for duplex printing Pull out the paper tray. Depending on the power voltage your machine uses, available paper types for duplex printing differs. Refer to the below table. Power voltage Available paper 110V Letter, Legal, US Folio, Oficio 220V Loading paper in the tray Squeeze and the paper width guide and paper length lever to locate...
  • Page 29 Media and tray Flex or fan the edge of the paper stack to separate the pages before • Do not push the paper width guide too far causing the media to warp. loading papers. • If you do not adjust the paper width guide, it may cause paper jams. •...
  • Page 30 Media and tray Loading in manual feeder The manual feeder can hold special sizes and types of print material, such as postcards, note cards, and envelopes. Tips on using the manual feeder • Load only one type, size and weight of print media at time in the manual feeder. •...
  • Page 31 Media and tray 2. Basic Setup...
  • Page 32 The paper setting in the machine and driver should match to print without a Plain paper mismatch error. ● ● Thick • You change the paper setting set in the machine from Samsung Easy Printer ● Thicker Manager program or SyncThru™ Web Service. ● ● Thin If you machine is connected to the local, you can set the machine’s...
  • Page 33 Media and tray Envelope Condition: should not be wrinkled, nicked, nor damaged. Temperature: should resist the heat and pressure of the machine Printing successfully on envelopes depends upon the quality of the envelopes. during operation. To print an envelope, place it as shown in the following figure. •...
  • Page 34 Media and tray Transparency • To prevent transparencies from sticking to each other, do not let the printed sheets stack up as they are being printed out. To avoid damaging the machine, use only transparencies designed for use in • Recommended media: Transparency for a color laser printer by Xerox, such laser printers.
  • Page 35 Media and tray Arrangement: Only use labels with no exposed backing between them. Card stock/ Custom-sized paper Labels can peel off sheets that have spaces between the labels, causing serious jams. Curl: Must lie flat with no more than 13 mm of curl in any direction. Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

  • Page 36: Preprinted Paper

    The paper setting in the machine and driver should match to print without a paper mismatch error. • You change the paper setting set in the machine from Samsung Easy Printer Manager program or SyncThru™ Web Service. If you machine is connected to the local, you can set the machine’s setting from Samsung Easy Printer Manager >...
  • Page 37 Media and tray Using the output support The surface of the output tray may become hot if you print a large number of pages at once. Make sure that you do not allow children near it. Open the output support before printing. The printed pages stack on the output support, and the output support will help the printed pages to align.

  • Page 38: Basic Printing

    Basic printing Select your machine from the Select Printer list. For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 149). Printing • Mac printing (see "Mac printing" on page 160). • Linux printing (see "Linux printing" on page 162). •...
  • Page 39 Basic printing Canceling a print job Opening printing preferences If the print job is waiting in the print queue or print spooler, cancel the job as • The Printing Preferences window that appears in this user guide may follows: differ depending on the machine in use. However, the composition of •...

  • Page 40: Using A Favorite Setting

    The screenshot may differ depending on model. The Favorites option, which is visible on each preferences tab except for the Favorites and Samsung tab, allows you to save the current preferences for future use. To save a Favorites item, follow these steps: Change the settings as needed on each tab.
  • Page 41 Basic printing • You change the paper setting set in the machine from Samsung Easy To use a saved setting, select it in the Favorites tab. The machine is now set Printer Manager program or SyncThru™ Web Service. to print according to the settings you have selected. To delete saved - If you machine is connected to the local, you can set the machine’s...
  • Page 42 Basic printing Eco options • Printer Default: Follows the settings set from the machine's control panel. • None: Disables Eco mode. • Eco Printing: Enables Eco mode. Activate the various eco items you want to use. Result simulator Result Simulator shows the estimated results of reduced emission of carbon dioxide, used electricity, and the amount of saved paper in accordance with the settings you selected.

  • Page 43: Maintenance

    3. Maintenance This chapter provides information about purchasing consumables, option and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...

  • Page 44: Ordering Supplies And Accessories

    "Available supplies" on page 45). To order Samsung-authorized consumables, option, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine. You can also visit www.samsung.com/supplies, and then select your country/region to obtain the contact information for service.

  • Page 45: Available Supplies

    Samsung does not recommend using non-genuine Samsung toner cartridge such as refilled or remanufactured toner. Samsung cannot guarantee non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine’s warranty.

  • Page 46: Available Maintenance Parts

    Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. To purchase maintenance parts, contact the retailer where you bought the machine. The replacement period for the maintenance parts is informed by the "Samsung Printer Status"...

  • Page 47: Storing The Toner Cartridge

    Store lying flat (not standing on end) with the same side facing up as if it were installed in the machine. Samsung’s printer warranty does not cover damage to the machine caused by • Do not store consumables in any of the following conditions: the use of a refilled, remanufactured, or non-Samsung brand toner cartridges.

  • Page 48: Redistributing Toner

    • The Toner LED blinks orange. • The computer’s Samsung Printing Status program window appears on the computer telling you which cartridge is low on toner (see "Using Samsung Printer Status" on page 180). If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.
  • Page 49 Redistributing toner 3. Maintenance...

  • Page 50: Replacing The Toner Cartridge

    The status LED and the toner-related message on the display indicate when the toner cartridge should be replaced. • The computer’s Samsung Printing Status program window appears on the computer telling you which cartridge is low on toner (see "Using Samsung Printer Status"...
  • Page 51 Replacing the toner cartridge When a toner cartridge has reached the end of life, the machine will stop printing. 3. Maintenance...

  • Page 52: Replacing The Imaging Unit

    Replacing the imaging unit When the life span of the imaging unit has expired, the Printing Status window appears on the computer, indicating the imaging unit needs to be replaced. Otherwise, the machine will stop printing. • Do not use sharp objects such as a knife or scissors to open the imaging unit package. They might scratch the drum of the cartridge. •...
  • Page 53 Replacing the imaging unit 3. Maintenance...

  • Page 54: Cleaning The Machine

    Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in proper working order which will help to prolong its life. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
  • Page 55 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or smearing. Cleaning the inside of the machine clears and reduces these problems. •...
  • Page 56 Cleaning the machine 3. Maintenance...
  • Page 57 Cleaning the machine Cleaning the pickup roller • Use a dry lint-free cloth to clean the machine. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine.
  • Page 58 Cleaning the machine 3. Maintenance...

  • Page 59: Tips For Moving & Storing Your Machine

    Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...

  • Page 60: Troubleshooting

    4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing paper jams • Understanding the LED This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.

  • Page 61: Tips For Avoiding Paper Jams

    Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 27). •...

  • Page 62: Clearing Paper Jams

    Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray 1 4. Troubleshooting...
  • Page 63 Clearing paper jams In the manual feeder 4. Troubleshooting...
  • Page 64 Clearing paper jams Inside the machine The Fuser area is HOT please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper from the machine. Before opening the front cover, close the output support first. 4.
  • Page 65 Clearing paper jams 4. Troubleshooting...
  • Page 66 Clearing paper jams In the exit area 4. Troubleshooting...
  • Page 67 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
  • Page 68 Clearing paper jams In the duplex area 4. Troubleshooting...
  • Page 69 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...

  • Page 70: Understanding The Led

    • To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Troubleshooting" on page 188). • You also can resolve the error with the guideline from the computers’ Samsung Printer Status program window (see "Using Samsung Printer Status" on page 180).
  • Page 71 When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™ Web Service (Settings > Machine Settings > System > Setup > Supplies Management > Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop).
  • Page 72 Understanding the LED Toner LED/ WPS LED/ Power LED/ Eco LED Status Description Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for Blinking replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing toner" on page 48).

  • Page 73: Appendix

    5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...

  • Page 74: Specifications

    Specifications General specifications These specifications are subject to change without notice. To see additional specifications and information about changes to the specifications, please visit, www.samsung.com. Items Description 368 x 334.5 x 202 mm (14.49 x 13.17 x 7.95 inches) Width x Depth x Height...
  • Page 75 Specifications Items Description Average operating mode Less than 420 W Ready mode Less than 45 W Power consumption Power save mode Less than 2.0 W Less than 0.2 W Power off mode Network Standby Mode (All Less than 2.1 W Port Activation) Wireless Module...
  • Page 76 Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter 216 x 279 mm (8.5 x 11 inches) 60 to 163 g/m (16 to 43 lbs bond) 60 to 220 g/m (16 to 59 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) •...
  • Page 77 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Envelope 98 x 191 mm (3.87 x 7.5 inches) Not available in tray 60 to 220 g/m (16 to 59 lbs bond) Monarch Envelope No. 10 105 x 241 mm (4.12 x 9.5 inches) Envelope Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
  • Page 78 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter, Legal, US Refer to the Plain paper section 121 to 163 g/m (32 to 43 lbs bond) 121 to 163 g/m (32 to 43 lbs Folio, A4, JIS B5, bond) ISO B5, Executive, Card stock...

  • Page 79: Microsoft Windows

    Specifications System requirements ® ® Microsoft Windows Requirement (recommended) Operating system free HDD space ® ® ® 512 MB (1 GB) 1.5 GB Windows XP Service Pack 3 Intel Pentium III 1 GHz (Pentium IV 2 GHz) ® ® ® 512 MB (1 GB) 1.5 GB Windows Server...
  • Page 80 Specifications Requirements (Recommended) Operating system Free HDD space ® Mac OS X 10.6 1 GB (2 GB) 1 GB • Intel processors ® Mac OS X 10.7 - 10.11 2 GB 4 GB • Intel processors Linux Items Requirements Red Hat Enterprise Linux 5, 6, 7 Fedora 13, 14, 15, 16, 17, 18, 19,20, 21, 22 openSUSE 11.3, 11.4, 12.1, 12.2, 12.3, 13.1, 13.2 Operating system...
  • Page 81 Specifications Unix Items Requirements Sun Solaris 9, 10, 11 (x86, SPARC) Operating system HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium) IBM AIX 5.1, 5.2, 5.3, 5.4, 6.1, 7.1 (PowerPC) Free HDD space Up to 100 MB 5. Appendix...
  • Page 82 Specifications Network environment You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine. Items Specifications • Ethernet 10/100 Base-TX Wired Lan Network interface •...

  • Page 83: Regulatory Information

    Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
  • Page 84 Regulatory information Ozone safety Power saver This product's ozone emission rate is under 0.1 ppm. Because This printer contains advanced energy conservation technology ozone is heavier than air, keep the product in a place with good that reduces power consumption when it is not in active use. ventilation.
  • Page 85 Regulatory information Correct disposal of this product (Waste electrical & EU REACH SVHC Declaration electronic equipment) For information on Samsung’s environmental commitments and product specific regulatory obligations e.g. REACH visit: samsung.com/uk/ (Applicable in countries with separate collection systems) aboutsamsung/samsungelectronics/corporatecitizenship/data_corner.html This marking on the product, accessories or literature indicates that the State of California Proposition 65 Warning (USA Only) product and its electronic accessories (e.g.

  • Page 86: Canadian Radio Interference Regulations

    Regulatory information • Consult the dealer or experienced radio TV technician for help. Radio frequency emissions Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the FCC information to the user equipment.
  • Page 87 Regulatory information United States of America Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact manufacturer for service. Federal communications commission (FCC) FCC statement for wireless LAN use: Intentional emitter per FCC Part 15 Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in...
  • Page 88 Regulatory information Germany only Turkey only Thailand only Replacing the fitted plug (for UK only) Taiwan only Important The mains lead for this machine is fitted with a standard (BS 1363) 13 amp plug and has a 13 amp fuse. When you change or examine the fuse, you must re-fit the correct 13 amp fuse.
  • Page 89 A full declaration, defining the relevant Directives and referenced or colored red. standards can be obtained from your Samsung Electronics Co., Ltd. You must have a 13 amp fuse in the plug, adaptor, or at the distribution board. representative.
  • Page 90 Regulatory information European radio approval information (for products Regulatory compliance statements fitted with EU-approved radio devices) Low power, Radio LAN type devices (radio frequency (RF) wireless Wireless guidance communication devices), operating in the 2.4 GHz/5 GHz band, may be present (embedded) in your printer system which is intended for home or office use.
  • Page 91 Regulatory information As a general guideline, a separation of 20 cm (8 inches) between the wireless Every country has different restrictions on the use of wireless devices. device and the body, for use of a wireless device near the body (this does not Since your system is equipped with a wireless device, when traveling include extremities) is typical.
  • Page 92 Regulatory information China only Website: http://www.samsung.com/cn/support/location/ supportServiceLocation.do?page=SERVICE.LOCATION 5. Appendix...

  • Page 93: Copyright

    This user guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user guide.
  • Page 94 User Guide User Guide M301x series ADVANCED ADVANCED This guide provides information about the installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning the installation, basic operation and troubleshooting on Windows.
  • Page 95 Using SyncThru™ Web Service Wired network setup Using Samsung Printer Center Installing driver over the network Wireless network setup Using Samsung Easy Printer Manager Using the NFC feature Using Samsung Printer Status Using Samsung Printer Experience Supported Mobile Apps Mopria™...
  • Page 96 ADVANCED Printing quality problems Operating system problems...

  • Page 97: Software Installation

    1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...

  • Page 98: Installation For Mac

    Installation for Mac Make sure that the machine is connected to your computer and powered on. Insert the supplied software CD into your CD-ROM drive. Select the CD-ROM volume that appears on Finder. Double-click the Install Software icon. Read the license agreement and Check installation agreement button. Click Next and then follow the instructions in the installation window.

  • Page 99: Reinstallation For Mac

    Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, Click Continue. Check the program you want to delete and click Uninstall.

  • Page 100: Installation For Linux

    Installation for Linux You need to download Linux software packages from the Samsung website to When installation finished, launch printing utility(Go to System > Administration > Printing or execute "system-config-printer" install the printer software (http://www.samsung.com > find your product >...

  • Page 101: Reinstallation For Linux

    Reinstallation for Linux If the printer driver does not work properly, uninstall the driver and reinstall it. Open Terminal program. Move to uld folder extracted from Unified Linux Driver package. Execute "./uninstall.sh" command (If you're not logged in as root, execute the command with "sudo"...

  • Page 102: Using A Network-Connected Machine

    This chapter gives you step-by-step instructions for setting up a network connected machine and software. • Useful network programs • Wired network setup • Installing driver over the network • Wireless network setup • Using the NFC feature • Supported Mobile Apps • Mopria™ • AirPrint • Samsung Cloud Print • Google Cloud Print™...

  • Page 103: Useful Network Programs

    Useful network programs There are several programs available to setup the network settings easily in a SetIP wired network setup network environment. For the network administrator especially, managing several machines on the network is possible. This utility program allows you to select a network interface and manually configure the IP addresses for use with the TCP/IP protocol.

  • Page 104: Wired Network Setup

    Wired network setup You must set up the network protocols on your machine to use it on your Using this Network Configuration Report, you can find your machine’s MAC network. address and IP address. You can use network after connecting network cable to a corresponding port on For example: your machine.
  • Page 105 Click Apply, and then click OK. The machine will automatically print the Network Configuration Report. Confirm that all the settings are Download the software from the Samsung website then unpack and correct. install it: (http://www.samsung.com > find your product > Support or Downloads).

  • Page 106: Ipv6 Configuration

    The following instructions may vary from your model or operating systems. If the IPv6 network seems to not be working, set all the network setting to Download SetIP program from Samsung web site and extract it. the factory defaults and try again using Clear Setting.
  • Page 107 Wired network setup Activating IPv6 from SyncThru™ Web Service IPv6 address configuration from SyncThru™ Web Service Access a web browser, such as Internet Explorer, from Windows. Enter Start a web browser, such as Internet Explorer, that supports IPv6 the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and addressing as a URL.

  • Page 108: Installing Driver Over The Network

    > Support or downloads. X:\Setup.exe replacing “X” with the letter, which represents your CD- • You can download Samsung Printer Experience app from the ROM drive and click OK. Windows Store. You need have a Microsoft account to use the Windows •...
  • Page 109 Samsung website, www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to The driver is automatically installed from the Windows Update. install them using the supplied software CD.
  • Page 110 Installing driver over the network Silent installation Mode Command- line Definition Description /p”<port name>” or Specifies printer port. Printer port name can be Silent installation mode is an installation method that does not require any user specified as IP address, /P”<port name>”...
  • Page 111 Installing driver over the network Command- line Definition Description Command- line Definition Description /a”<dest_path>” or Specifies destination path Since machine drivers should /x or Uses existing machine This command provides a for installation. be installed on the OS specific driver files to create printer way to install a printer /A”<dest_path>”...
  • Page 112 Select AppSocket/HP JetDirect and enter your machine’s IP address. Linux Click Forward button and add it to your system. You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product > Support or Downloads).
  • Page 113 UNIX The installation procedure is common for all variants of UNIX OS mentioned. From the Samsung website, download and unpack the UNIX Printer • Make sure your machine supports the UNIX operating system before installing the UNIX printer driver (see "Unix" on page 81).
  • Page 114 Installing driver over the network Execute the “. /install –c” command to verify installation results. Setting up the printer Run “installprinter” from the command line. This will bring up the Add To add the printer to your UNIX system, run ‘installprinter’ from the command Printer Wizard window.

  • Page 115: Wireless Network Setup

    Wireless network setup Set up Connecting Wireless networking may not be available depending on the model (see Description & Reference method method "Features by model" on page 6). From the Windows user, see "Setting up via USB cable" computer on page 119. Wireless networks require higher security, so when an access point is first set up, a network name (SSID), the type of security used, and a Network Password are Windows user, see "Access point without a...

  • Page 116: Choosing Your Type

    Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
  • Page 117 Wireless network setup Connecting in PBC mode Connecting in PIN mode Press and hold the (WPS) button on the control panel for about 2 - 4 The network configuration report, including PIN, must be printed (see seconds until the status LED blinks quickly. "Printing a network configuration report"...
  • Page 118 (Cancel) or (Power/Wakeup) Shortcut to the Samsung Easy Wireless Setup program without the CD: If you have installed the printer driver once, you can access the Samsung button on the control panel. You need to wait 2 minutes to re-connect to the Easy Wireless Setup program without the CD (see "Accessing...
  • Page 119 Wireless network setup Setting up via USB cable Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories > Run. Items to prepare X:\Setup.exe replacing “X” with the letter, which represents your CD- •...
  • Page 120 Wireless network setup Select Using a USB cable on the Select the Wireless Setup Method screen. Then, click Next. If you cannot find the network name you want to choose, or if you want to set the wireless configuration manually, click Advanced Setting. •...
  • Page 121 Wireless network setup If your printer supports Wi-Fi Direct, the following screen appears. Select the components to be installed. Click Next. Follow the instructions in the installation window. Access point without a USB cable Items to prepare • WiFi-enabled PC running Windows 7 or higher and an access point (router) •...
  • Page 122 Wireless network setup Creating the infrastructure network On the Are you setting up your printer for the first time? screen, select Yes, I will set up my printer's wireless network. Then, click Next. Turn on your computer, access point, and machine. If your printer is already connected on the network, select No, my printer is already connected to my network.
  • Page 123 Wireless network setup When the wireless network set up is completed, click Next. Read the license agreement and installation agreement button. Follow the instructions in the installation window. Click Next. Select Wireless on the Printer Connection Type. Setup using Mac Click Next.
  • Page 124 Next. Insert the supplied software CD into your CD-ROM drive. • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (see "Setting up Wi-Fi Direct" on page 127). Select the CD-ROM volume that appears on Finder.

  • Page 125: Printing A Network Configuration Report

    Wireless network setup If the installer asks you to allow access to the keychain, click Allow. • Software CD that was provided with your machine • A machine installed with a wireless network interface If the Select a wireless printer window appears, select the printer •...
  • Page 126 Wireless network setup Using SyncThru™ Web Service Click Next. If the wireless security setting window appears, enter the registered Before starting wireless parameter configuration, check the cable connection password (network password) and click Next. status. The confirmation window appears, please check your wireless setup. If Check whether or not the network cable is connected to the machine.
  • Page 127 Setting the Wi-Fi Direct for mobile printing From the USB cable-connected computer After the driver installation is complete, Samsung Easy Printer Manager can be Wi-Fi Direct is a secure and easy-to-use peer-to-peer connection between a Wi- used to change Wi-Fi Direct settings.

  • Page 128: From The Machine

    You can configure a network password yourself, or can • After setting up Wi-Fi Direct, you need to download the mobile printing remember the given Network Password that is randomly generated by application (For example: Samsung Mobile Printer) to print from your default. smartphone. From the machine •...
  • Page 129 Wireless network setup • Check the machine's IP address. Reinstall the machine driver and change the settings to connect to the machine on the network. Due to the characteristics of For information on the access point (or wireless router), refer to its own DHCP, the allocated IP address could change if the machine is not used for a long user's guide.

  • Page 130: Using The Nfc Feature

    You just need NFC supported mobile device. • NFC and Wi-Fi Direct enabled, Samsung Mobile Print app installed mobile In order to use this feature, mobile apps needs to be installed on your mobile device with Android OS 4.0 or higher.
  • Page 131 (see If you do not have Samsung Mobile Print Control installed on your "Using the Samsung Mobile Print App" on page 136).
  • Page 132 NFC tag( ) on your printer. If you do not have Samsung Mobile Print Control installed on your cellphone, go to the application store (Samsung Apps, Play Store, App Wait few seconds for the mobile device to connect to the printer.
  • Page 133 If you have more than one printer and need to set the same settings on each logging into the printer, type in the below default ID and password. We printer, you can easily do it using the Samsung Mobile Print Manager app. recommend you to change the default password for security reasons.
  • Page 134 Wi-Fi Direct for mobile printing" on page 127). Open Samsung Mobile Print Manager from your mobile device. If you do not have Samsung Mobile Print Manager installed on your cellphone, go to the application store (Samsung Apps, Play Store) on your mobile device, and just search for download the app and try again.
  • Page 135 NFC tag( ) on your printer. If you do not have Samsung Mobile Print Manager installed on your cellphone, go to the application store (Samsung Apps, Play Store) on your Wait few seconds for the mobile device to connect to the printer.
  • Page 136 Wi-Fi Direct feature is enabled on your printer. Open Samsung Mobile Print app. If you do not have Samsung Mobile Print installed on your cellphone, go to the application store (Samsung Apps, Play Store, App Store) on your mobile device, and just search for download the app and try again.
  • Page 137 Using the NFC feature Tag the NFC tag on your mobile device (usually located on the back of the mobile device) over the NFC tag( ) on your printer. Wait few seconds for the mobile device to send a job to the printer. For some mobile devices, NFC tag might not be located at the back of the mobile device.

  • Page 138: Supported Mobile Apps

    Search for Samsung Mobile Print or Samsung Mobile Print Control automatically detect compatible Samsung printers. Besides printing photos, from App Store, and then download the app. web pages, and PDFs, scanning is also supported. If you have a Samsung • Samusng Mobile Print Manager...

  • Page 139: Mopria

    Mopria™ Click Login in the top right corner of the SyncThru™ Web Service website. Only Mopria-certified machines can use the Mopria feature. Check the box that your machine came in for the Mopria-certified logo. If it’s your first time logging into SyncThru™ Web Service you need to log-in as an administrator.
  • Page 140 Mopria™ In the Settings menu of your Android device, tap Printing. The location of this option may differ depending on your mobile device. If you cannot locate the Printing option, refer to the user's manual for your mobile device. Under Print Services, tap Mopria Print Service. Tap the On/Off slider to enable the Mopria Print Service.

  • Page 141: Airprint

    AirPrint Type in the ID and Password, then click OK. Only AirPrint certified machines can use the AirPrint feature. Check the box If it’s your first time logging into the printer, type in the below default ID your machine came in for the AirPrint certified mark. and Password.

  • Page 142: Samsung Cloud Print

    Samsung Cloud Print Samsung Cloud Print is a free cloud service that allows you to print or scan from Click Login in the upper right corner of the SyncThru™ Web Service website. your smartphone or tablet to your Samsung printer or MFP. After installing the Samsung Cloud Print app, you can register with the Samsung Cloud Print service Type in the ID and Password, then click OK.
  • Page 143 If you do not have Samsung Cloud Print app installed on your cellphone, The following steps are an example of using the Samsung Cloud Print app from go to the application store (Samsung Apps, Play Store, App Store) on your Android mobile phone.

  • Page 144: Google Cloud Print

    Google Cloud Print™ Google Cloud Print™ is a service that allows you to print to a printer using your smart Click Login in the upper right corner of the SyncThru™ Web Service website. phone, tablet, or any other web-connected devices. Just register your Google account with the printer, and you are ready to use the Google Cloud Print™...
  • Page 145 Google Cloud Print™ Tap the Cloud Print button. Printing with Google Cloud Print™ Set the printing options if you want. The printing procedure varies depending on the application or the device you Tap Click here to Print. are using. You can see the application list that supports Google Cloud Print™ service.

  • Page 146: Special Features

    3. Special Features This chapter explains special printing features. • Altitude adjustment • Printing features The procedures in this chapter are mainly based on Windows 7.

  • Page 147: Altitude Adjustment

    High3: 3,000 m(9,842 ft)-4,000 m(13,123 ft) • High4: 4,000 m(13,123 ft)-5,000 m(16,404 ft) You can set the altitude value from Device Settings in Samsung Easy Printer Manager program. • For Windows and Mac users, you set from Samsung Easy Printer Manager >...

  • Page 148: Printing Features

    Printing features From the Start ( ) icon, select Settings > Devices > Printers & • For basic printing features, refer to the Basic Guide (see "Basic printing" scanners > Devices and Printers. on page 38). • This feature may not be available depending on model or optional goods (see "Features by model"...
  • Page 149 Press the enter key. • For models that provide XPS driver from the Samsung website, http:// www.samsung.com > find your product> Support or downloads. From the Start ( ) icon, select Settings > Devices > Printers & scanners > Devices and Printers.
  • Page 150 Printing features Check the Print to file box in the Print window. Click Print. Type in the destination path and the file name, and then click OK. For example, c:\Temp\file name. If you type in only the file name, the file is automatically saved in My Documents, Documents and Settings, or Users.
  • Page 151 Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
  • Page 152 Printing features Item Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet. Booklet Printing • If you want to make a booklet, you need to print on Letter, Legal, A4, US Folio, or Oficio sized print media. •...
  • Page 153 Printing features Item Description Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. • Printer Default: If you select this option, this feature is determined by the settings you have selected on the control panel of the machine. •...
  • Page 154 Printing features Item Description Watermark The watermark option allows you to print text over an existing document. For example, you use it when you want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document. a To change the print settings from your software application, access Printing Preferences.
  • Page 155 Printing features Item Description This option is available only when you use the PCL/SPL printer driver (see "Software" on page 6). An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of letterhead paper.
  • Page 156 Printing features Item Description After an overlay has been created, it is ready to be printed with your document. To print an overlay with a document: a Create or open the document you want to print. b To change the print settings from your software application, access Printing Preferences. c Click Advanced tab.
  • Page 157 Printing features Item Description • This feature is available only if you have installed the optional memory or mass storage device (HDD) (see "Variety feature" on page 6). • Some menus may not appear on the display depending on options or models. If so, it is not applicable to your machine. •...
  • Page 158 Printing features Item Description This option allows you to print with the given permission. • User permission: If you check this option, only users with user permission can start a print job. • Group permission: If you check this option, only groups with group permission can start a print job. Job Accounting •...

  • Page 159: What Is Direct Printing Utility

    • Available for Windows OS users only. • For Windows 10 / Windows Server 2016 From task bar, type in Samsung Printers in Search input area. Press the Enter key. What is Direct Printing Utility? Direct Printing Utility is a program that sends the PDF files directly to your From the Start( ) icon, select All apps >...

  • Page 160: Printing A Document

    Printing features Using the right-click menu Mac printing Right-click on the PDF file to print and select Direct Printing. The Direct Printing Utility window appears with the PDF file is added. Some features may not be available depending on models or options. It means that the features are not supported.

  • Page 161: Changing Printer Settings

    Printing features Changing printer settings Printing on both sides of the paper You can use advanced printing features when using your machine. Some features may not be available depending on models or options. It Open an application and select Print from the File menu. The machine name, means that the features are not supported (see "Variety feature"...

  • Page 162: Using Help

    Printing features Using help Printing from applications Click the question mark on the bottom-left corner of the window and click on There are a lot of Linux applications that allow you to print using Common UNIX the topic you want to know about. A pop-up window appears with information Printing System (CUPS).

  • Page 163: Printing Files

    Printing features Printing files Unix printing You can print text, image, pdf files on your machine using the standard CUPS directly from the command line interface. The CUPS lp or lpr utility allows you to do that. You can print these files by using below command format. Some features may not be available depending on models or options.

  • Page 164: Changing The Machine Settings

    Printing features To take advantage of the printer features provided by your printer driver, Automatic duplex printing may not be available depending on models. You press Properties. can alternatively use the lpr printing system or other applications for odd- even printing. Press OK to start the print job.
  • Page 165 • Accessing management tools • Easy Capture Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Printer Center • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience...

  • Page 166: Useful Management Tools

    From Charms, select Search > Apps > Samsung Printers. • For Windows 10 / Windows Server 2016 From task bar, type in Samsung Printers in Search input area. Press the enter key. From the Start( ) icon, select All apps > Search > Samsung Printers.

  • Page 167: Easy Capture Manager

    Easy Capture Manager • Available for Windows OS users only (see "Software" on page 6). • This feature may not be available depending on model or optional goods (see "Software" on page 6). The capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard. Now you can easily print your captured screen as captured or edited.

  • Page 168: Samsung Anyweb Print

    This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www.samsung.com > find your product > Support or Downloads).

  • Page 169: Easy Eco Driver

    • If you want to run Easy Eco Driver every time you print, check Start Easy Eco Driver before printing job checkbox in the Basic tab of the printing preference window. • To use this feature on Stylish User Interface, click Samsung Printer Center > Device Options and then select Stylish User Interface (see "Using Samsung Printer Center" on page 174).

  • Page 170: Using Syncthru™ Web Service

    Using SyncThru™ Web Service This chapter gives you step-by-step instructions for setting up the network Required web browser environment through SyncThru™ Web Service. You need one of the following web browsers to use SyncThru™ Web Service. SyncThru™ Web Service explanation in this user guide may differ from your machine depending on its options or models.

  • Page 171: Information Tab

    Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. SyncThru™ Web Service overview Type in the ID and Password then click Login. Type in the below default ID and password. We recommend you to change the default password for security reasons.

  • Page 172: Settings Tab

    This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails. You can also connect to Samsung website or download drivers by selecting the Link menu. • Firmware Upgrade: Upgrade your machine’s firmware.
  • Page 173 Using SyncThru™ Web Service Setting the system administrator’s information This setting is necessary for using the e-mail notification option. Start a web browser, such as Internet Explorer, from Windows. Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. Your machine’s embedded website opens.

  • Page 174: Using Samsung Printer Center

    You can use the Samsung Printer Center to add and remove printer drivers, check the status of printers, update printer software, and configure printer driver settings. Understanding Samsung Printer Center...
  • Page 175 Using Samsung Printer Center Quick links Displays links to various printer driver management functions. Printer Provides general information about the selected device, such The quick links in the Printers tab link to the following information as its model, IP address, port number, and status.
  • Page 176 Using Samsung Printer Center Quick links Displays links to the functions available for managing fax or scanner drivers. The quick links in the Scanner & Fax tab offer Printer list Displays the fax and scanner driver installed on your the following features: computer.

  • Page 177: Using Samsung Easy Printer Manager

    For Windows 10 / Windows Server 2016 settings into one location. Samsung Easy Printer Manager combines device From task bar, type in Samsung Printers in Search input area. Press the settings as well as printing environments, settings/actions and launching. All of enter key and then select Samsung Printer Manager.
  • Page 178 Using Samsung Easy Printer Manager Advanced The advanced user interface is intended to be used by the The screenshot may differ depending on operating system, model, or Setting person responsible for managing the network and options. machines. Some menus may not appear in the display depending on options or models.
  • Page 179 Using Samsung Easy Printer Manager Application Includes links for changing to the refresh, preference setting, information help, and about. Printer This area gives you general information about your machine. information You can check information, such as the machine’s model name, IP address (or Port name), and machine status.

  • Page 180: Using Samsung Printer Status

    Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Error The machine has at least one error. • The Samsung Printer Status window and its contents shown in this user guide may differ depending on the machine or operating system in use.
  • Page 181 Using Samsung Printer Status User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide. Supplies You can view the percentage of toner remaining in Information each toner cartridge.

  • Page 182: Using Samsung Printer Experience

    Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on operating system, model, or options. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
  • Page 183 Adding/Deleting Printers connected to the Internet to use this feature. If you do not have any printer added to the Samsung Printer Experience, or if This button opens the Troubleshooting Guide you want to add/delete a printer, follow the instructions below.

  • Page 184: Deleting A Printer

    Using Samsung Printer Experience Deleting a printer Basic printing Right-click the Samsung Printer Experience page, and then click Open the document to print. Settings. Select Print from the File menu. Select Remove Printer. Select your printer from the list. Select the printer you want to delete.

  • Page 185: Cancelling A Print Job

    Using Samsung Printer Experience Cancelling a print job Basic tab If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
  • Page 186 Using Samsung Printer Experience Advanced tab Security tab Some features may not be available depending on the model or options. If this tab is not shown or disabled, it means that this features are not supported. Paper settings This option allows you to set the basic paper handling specifications.
  • Page 187 Using Samsung Printer Experience Using the sharing feature Samsung Printer Experience allows you to print from other applications installed on the computer using the sharing feature. This feature is only available for printing jpeg, bmp, tiff, gif, and png file formats.

  • Page 188: Troubleshooting

    5. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Operating system problems...

  • Page 189: Paper Feeding Problems

    Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam (see "Clearing paper jams" on page 62). Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. •...

  • Page 190: Power And Cable Connecting Problems

    Power and cable connecting problems Reboot the power. If the problem persists, please call for service. Condition Suggested solutions The machine is not receiving power, or the 1 Connect the machine to the electricity supply first and Press the ( Power/Wakeup ) button on the control panel. connection cable between the computer and the machine is not connected properly.

  • Page 191: Printing Problems

    Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. print. The machine is not selected as the default Select your machine as your default machine in Windows. machine.
  • Page 192 Printing problems Condition Possible cause Suggested solutions The machine does not The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver (see "Reinstalling the driver" on page 23). print. The machine is malfunctioning. Check the display message on the control panel to see if the machine is indicating a system error.
  • Page 193 Exit Windows and reboot the computer. Turn the machine off and back on again. If you are in a DOS environment, the font setting Changing the font setting. You can set the font from Device Settings in Samsung Easy for your machine may be set incorrectly.
  • Page 194 Printing problems Condition Possible cause Suggested solutions Before printing, the Using damp paper can cause vapor during This is not a problem. Just keep printing. machine emits vapor near printing. the output tray. The machine does not Paper size and paper size setting do not match. Set the correct paper size in the Custom in Paper tab in Printing Preferences.

  • Page 195: Printing Quality Problems

    Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Ensure that the paper is not wet, try paper from a fresh ream. Condition Suggested Solutions Light or faded print...
  • Page 196 Printing quality problems Condition Suggested Solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine. • The paper path may need cleaning. Contact a service representative. Dropouts If faded areas, generally rounded, occur randomly on the page: •...
  • Page 197 Printing quality problems Condition Suggested Solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the toner cartridge inside the machine has probably been scratched. Remove the toner cartridge and install a new one. If white vertical streaks appear on the page: •...
  • Page 198 Printing quality problems Condition Suggested Solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one. •...
  • Page 199 Printing quality problems Condition Suggested Solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
  • Page 200 Printing quality problems Condition Suggested Solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
  • Page 201 Printing quality problems Condition Suggested Solutions Loose toner • Clean the inside of the machine. • Check the paper type and quality. • Remove the toner cartridge and then, install a new one. If the problem persists, the machine may require repair. Contact a service representative. Character voids Character voids are white areas within parts of characters that should be solid black: •...
  • Page 202 Printing quality problems Condition Suggested Solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...

  • Page 203: Operating System Problems

    Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it. not shown when you click more settings.
  • Page 204 Operating system problems Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly. Some parts of graphics, text, or illustrations are missing.
  • Page 205 Operating system problems Common Linux problems Condition Suggested solutions When printing more than one The problem occurs on Ubuntu 12.04 due to the problem in standard CUPS filter 'pdftops'. Update 'cups-filters' package to version copy, the second copy does not 1.0.18 to fix the problem ('pdftops' is a part of 'cups-filters' package).

  • Page 206: Contact Samsung Worldwide

    Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. 810-800-500-55-500 www.samsung.com/ BELARUS support Country/Region Customer Care Center WebSite 02-201-24-18 www.samsung.com/ 3004 (Toll Free) www.samsung.com/ be/support (Dutch)
  • Page 207 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 800-SAMSUNG (726-7864) www.samsung.com/ 1-800-751-2676 www.samsung.com/ CHILE cl/support latin/support [HHP] 02-24828200 (Spanish) DOMINICAN 400-810-5858 www.samsung.com/ CHINA REPUBLIC www.samsung.com/ cn/support latin_en/support Bogotá en el 600 12 72 www.samsung.com/ (English)
  • Page 208 (*0,20 €/Anruf aus dem dt. latin/support Festnetz, aus dem Mobilfunk (Spanish) max. 0,60 €/Anruf) HONDURAS GERMANY www.samsung.com/ [HHP] 0180 6 M SAMSUNG bzw. latin_en/support 0180 6 67267864* (English) (*0,20 €/Anruf aus dem dt. 3698 4698 www.samsung.com/ Festnetz, aus dem Mobilfunk hk/support (Chinese) max.
  • Page 209 Contact SAMSUNG worldwide Country/Region Customer Care Center WebSite Country/Region Customer Care Center WebSite 800-SAMSUNG (800.7267864) www.samsung.com/ 261 03 710 www.samsung.com/ ITALIA LUXEMBURG it/support be_fr/support 1-800-SAMSUNG (726-7864) www.samsung.com/ 0800 333 www.samsung.com/ MACAU JAMAICA latin_en/support support (English) MACEDONIA 023 207 777 0120-363-905 www.samsung.com/...
  • Page 210 Dedykowana infolinia do obsługi 815 56480 www.samsung.com/ zapytań dotyczących telefonów NORWAY POLAND no/support komórkowych: 801-672-678* lub +48 22 607-93-33* 800-SAMSUNG (800 - 726 7864) www.samsung.com/ ae/support (English) * (koszt połączenia według taryfy OMAN operatora) www.samsung.com/ ae_ar/support (Arabic) 808 20 7267 www.samsung.com/...
  • Page 211 SAMSUNG) Apel GRATUIT 0771 726 7864 (0771-SAMSUNG) www.samsung.com/ 8-800-555-55-55 (VIP care 8-800- www.samsung.com/ SWEDEN RUSSIA se/support 555-55-88) ru/support 0800 726 78 64 (0800-SAMSUNG) www.samsung.com/ 800 247 3457 (800 24/7 HELP) www.samsung.com/ ch/support (German) sa/home SWITZERLAND SAUDI ARABIA www.samsung.com/ www.samsung.com/ ch_fr/support (French)
  • Page 212 VENEZUELA TURKEY ve/support tr/support 1800 588 889 www.samsung.com/ 80-1000-12  www.samsung.com/ VIETNAM TUNISIA vn/support n_africa/support 0211  350370 www.samsung.com/ 800-SAMSUNG (800 -726 7864) www.samsung.com/ ZAMBIA support ae/support (English) U.A.E www.samsung.com/ ae_ar/support (Arabic) 0330 SAMSUNG (7267864) www.samsung.com/ uk/support U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com/ us/support...

  • Page 213: Access Point

    Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.

  • Page 214: Control Panel

    Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.

  • Page 215: Duty Cycle

    Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.

  • Page 216: Fuser Unit

    Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.

  • Page 217: Ieee 1284

    Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
  • Page 218 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.

  • Page 219: Mac Address

    Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
  • Page 220 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.

  • Page 221: Printer Driver

    Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.

  • Page 222: Toner Cartridge

    Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
  • Page 223 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
  • Page 224 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
  • Page 225 Index printer properties accessing favorites settings, for printing printing management tools features system requirements AirPrint print media feature using SetIP AnyWeb Print front view loading paper in manual feeder/multi-purpose tray cleaning general icons special media inside glossary local outside google cloud printing driver installation pickup roller driver reinstalling...
  • Page 226 Index maintenance parts delete changing the default print settings print Linux manual feeder/multi-purpose tray tips on using multiple pages on one sheet of paper using special media placing a machine Mopria adjusting the altitude printing a document Windows print printing on both sides of paper mobile OS network mobileprint...
  • Page 227 Windows Samsung Printer Status...
  • Page 228 Index network cable Index...

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