Table of Contents
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Table of Contents
Related Manuals for Samsung ProXpress M3320ND
Summary of Contents for Samsung ProXpress M3320ND
- Page 1 Samsung ProXpress M3320ND...
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Page 2: Troubleshooting
Troubleshooting This chapter gives helpful information for what to do if you encounter an error. Tips for avoiding paper jams Clearing paper jams Understanding the status LED Understanding display messages This chapter gives helpful information for what to do if you encounter an error. If your machine has a display screen, check the message on the display screen first to solve the error.If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting chapter in the Advanced Guide (see Troubleshooting).If you cannot find a... -
Page 3: Clearing Paper Jams
Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray 1 Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see Front view). - Page 4 In the manual feeder/multi-purpose tray M331xND/M3320ND/M3325ND/M382xD M3321ND/M382xND/M382xDW/M402xND series...
- Page 5 Inside the machine The fuser area is hot. Take care when removing paper from the machine. M3310/M3320/M3321/M3820/M4020 series...
- Page 6 M3325/M3825/M4025 series In exit area The fuser area is hot. Take care when removing paper from the machine. If you do not see the paper in this area, stop and go to next step:...
- Page 7 In the duplex unit area If you do not see the paper in this area, stop and go to next step:...
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Page 8: Understanding The Status Led
(see Understanding display messages). You also can resolve the error with the guideline from the computers’s Samsung Printing Status program window (see Using Samsung Printer Status If the problem persists, call a service representative. - Page 9 The machine is on-line and can be used. A minor error has occurred and the machine is waiting for the error to be cleared. For models that supports display screen on the control panel, check the display message. When the problem is cleared, the machine resumes.
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Page 10: Understanding Display Messages
SyncThru™Web Service (Settings > Machine Settings > System > Setup > Supplies Management> Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop). - Page 11 Remove the protective film from the toner film from toner. cartridge. Not Compatible The indicated toner Install the corresponding toner cartridge with cartridge is not suitable a Samsung-genuine cartridge (see Replacing for your machine. the toner cartridge). Toner cartridge Small amount of toner is Prepare a new cartridge for a replacement.
- Page 12 Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non- genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty. Imaging unit-related messages Message...
- Page 13 Samsung does not recommend using a non-genuine Samsung cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung cartridge's quality. Service or repair required as a result of using non-genuine Samsung cartridges will not be covered under the machine warranty.
- Page 14 The cover is not securely Close the cover until it locks into place. latched. Close it Error [error Reinstall the Samsung-genuine toner cartridge The toner cartridge is number] two or three times to confirm it is seated installed improperly, or the properly.
- Page 15 Message Meaning Suggested solutions Fuser Soon Replace new The life of the fuser unit will be expired. Fuser unit Replace The life of the tray pick-up roller will expired soon. Tray1 roller Replace the tray pick-up roller with a new one. If the problem persists, please call for service.