Troubleshooting; Technical Specifications - CaptionCall 67TB User Manual

Troubleshooting

If your CaptionCall phone loses connection to the network or your telephone line is
disconnected, or when there is a problem with your CaptionCall account, you will be
prompted with an alert, and an alert button will display in the top right corner of the
touchscreen .
• Touch the alert button to read your alerts
• Touch the X at the top left of an alert to close it
Network Alerts
Often, network errors are simply connectivity issues . See "Network" on page 72
for assistance . If you are unable to resolve the error, please call Customer Support
at 1-877-557-2227 .
Telephone Line Problem
This error is displayed when your CaptionCall phone is not connected to the
telephone line .
Check that the telephone line is connected to the back of the phone (see "The
Back of Your CaptionCall Phone" on page 12) . If the telephone line is connected,
contact your telephone provider for more assistance .
Account Error
Contact Customer Support at 1-877-557-2227 .
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Technical Specifications

This device complies with Part 15 of the FCC rules . Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation . Any changes or modifications not expressly approved
by manufacturer could void the user's authority to operate the equipment .
IMPORTANT! Any changes or modifications not expressly approved by the
party responsible for compliance could void the user's authority to operate this
equipment .
For a Class B digital device or peripheral, the instructions furnished the user shall
include the following or similar statement, placed in a prominent location in the text
of the manual:
NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules . These limits are designed
to provide reasonable protection against harmful interference in a residential
installation . This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications . However, there is no guarantee that
interference will not occur in a particular installation . If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
—Reorient or relocate the receiving antenna .
—Increase the separation between the equipment and receiver .
—Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected .
—Consult the dealer or an experienced radio/TV technician for help .
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA . On the base of this equipment is a label that contains,
among other information, a product identifier in the format US:AAAEQ##TXXXX . If
requested, this number must be provided to the telephone company .
This telephone connects to the telephone network using an RJ11 connector .
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by the ACTA . A compliant telephone cord and modular
Settings Customer Support 1-877-557-2227 Page 81