CaptionCall 67T User Manual
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CaptionCall 67T User Manual

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CaptionCall 67T Phone
User Guide

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  • Page 1 CaptionCall 67T Phone User Guide...

  • Page 3: Table Of Contents

    Viewing Saved Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 CaptionCall Support 1-877-557-2227...
  • Page 4 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Page 4 CaptionCall 67T Phone...
  • Page 5 CaptionCall Support 1-877-557-2227 Page 5...

  • Page 7: Welcome

    Welcome...
  • Page 8 Page 8 CaptionCall 67T Phone...

  • Page 9: How Captioncall Works

    . The touchscreen display is a unique and powerful feature of the CaptionCall phone . The most important use of the display is to show the text of your captioned telephone calls . Other uses for the display are: •...
  • Page 10 Press to hang up a call . Speaker For use with the speakerphone feature . Captions Button Press to turn captioning on or off . The button glows green when captioning is turned on . Page 10 CaptionCall 67T Phone...

  • Page 11: Key Parts Of Your Captioncall Phone

    Key Parts of Your CaptionCall Phone Touchscreen Display Shows captions and lets you interact with the phone interface . Speakerphone Button Press to turn on speakerphone, even when the handset is still in its cradle . Volume Control Knob Controls both call volume and ringer volume .

  • Page 12: The Back Of Your Captioncall Phone

    The Back of Your CaptionCall Phone Stand Release Button Press this button to adjust the angle of your stand . Telephone Line Port Ethernet (LAN) Port Power Cable Port Page 12 CaptionCall 67T Phone...
  • Page 13 Adjustable Stand CaptionCall Phone Identification and Return Information Handset Port CaptionCall Support 1-877-557-2227 Page 13...

  • Page 14: Touchscreen

    Access previous captioned calls . Messages Caption Voicemail or Answering Machine messages . Settings Controls for your CaptionCall phone . Help Use this button to guide you through the various functions of your CaptionCall phone . Page 14 CaptionCall 67T Phone...
  • Page 15 Scroll Buttons Scrolling can be performed by either sliding your finger up and down the screen or by touching these buttons . CaptionCall Support 1-877-557-2227 Page 15...

  • Page 17: Phone Basics

    Phone Basics...

  • Page 18: Captions

    Turn Captions On Manually If you choose to turn captions on manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button . When answering calls: 1 . Pick up the handset to answer the incoming call .

  • Page 19: Turn Captions On Automatically

    You can manage the caption default options in the Settings menu under Captions . To enable captions for all calls automatically, select Settings>Call Defaults and check the box next to Captions Always On . When the hardware Captions button is green, captions are turned on . CaptionCall Support 1-877-557-2227 Page 19...

  • Page 20: Make Captioned Calls

    . If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button . 3 . Dial the number you want to call using the keypad, Recent Calls list or Phonebook .
  • Page 21 Return a Call 1 . Touch the CaptionCall phone screen to wake the phone or touch the Home button . 2 . A list of your Recent Calls will display . 3 . Touch the call that you want to return . The call will be immediately made . You can use the speakerphone or pick up the handset .

  • Page 22: Adjust Handset/Speaker Volume

    Volume knob will change from green to amber to red . WARNING Do not set the volume level higher than is necessary for you to hear calls . Excessive volume can cause hearing damage . Page 22 CaptionCall Phone Basics...
  • Page 23 . To set the volume level at the same level for all calls, use the Override Volume Reset feature on the Call Defaults screen (see “Call Defaults” on page 62) . CaptionCall Support 1-877-557-2227 Page 23...

  • Page 24: Call Options Menu

    3 . Select either the letter of the first name of the contact (last name if you’ve reordered your contacts by last name in Settings—see ”Display Settings” on page 63) or the star to pull up your Favorites . 4 . Use your finger to scroll through the contacts . Page 24 CaptionCall Phone Basics...

  • Page 25: Mute A Call

    You can mute your side of a call at any time by touching the Mute button while on a call . This will only mute your voice, and your caller will still be heard and captioned . CaptionCall Support 1-877-557-2227 Page 25...

  • Page 26: Help Screens

    Help screen for the function you’re currently using . Touch the Help button to display the help screen for the page . Helpful Hints Use your finger to swipe up and down the screen as needed to view all the information . Page 26 CaptionCall Phone Basics...

  • Page 27: Home Button

    Touch the Back button to return to your previous screen . Home Button The Home button displays in the top left of all the screens, with the exception of Recent Calls . Touch the Home button to return to the Recent Calls screen . CaptionCall Support 1-877-557-2227 Page 27...

  • Page 29: Recent Calls

    Recent Calls...

  • Page 30: View Recent Calls

    You can choose to delete all recent calls from the Settings (see”Recent Calls” on page 73) . View Recent Calls 1 . Touch the CaptionCall phone screen to wake the phone or touch the Home button . 2 . The Recent Calls list is displayed .

  • Page 31: Call Detail

    . If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button . You can save the number from the recent call to your Phonebook, by either adding the number to an existing contact or creating a new contact from the number .
  • Page 32 • Touch the Add to Existing Contact button to assign the phone number for this call to an existing contact in your Phonebook . To add to an existing contact: 1 . Scroll up/down your Contacts list to locate the contact to whom you would like to add the selected phone number .
  • Page 33 Call, Create New Contact and Add to Existing Contact buttons, you will see the caller’s phone numbers, Call History and Delete This Call . Simply touch the number you want to call in order to return the call . CaptionCall Support 1-877-557-2227 Page 33...

  • Page 35: Phonebook

    Phonebook...

  • Page 36: View The Phonebook

    The Phonebook feature lets you save contacts on your phone for easy redialing . You can save multiple numbers for each contact and use CaptionCall’s online service to assign a photo or image for each contact . View the Phonebook 1 .

  • Page 37: Add A Contact

    Save and then repeat this for their last name and phone numbers . 4 . Touch the Save button after completing each field to save it . 5 . When finished, touch the Save button on the Create Contacts screen . CaptionCall Support 1-877-557-2227 Page 37...

  • Page 38: Call A Contact

    6 . The new contact will now display in the Phonebook . Helpful Hints • The default for text is all caps . You can change to lowercase by touching the Shift key on the keyboard • Selecting Favorite allows sorting a smaller list of contacts •...

  • Page 39: Create A Favorites List

    5 . If captions are set to turn on automatically, captions will begin once the call is connected . If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button . Create a Favorites List Your Favorites list allows you to select frequent contacts for quick access .

  • Page 40: Edit A Contact

    Edit a Contact 1 . Open the Phonebook and select the contact you want to edit . Touch the contact so the Contact Detail screen is displayed . 2 . Touch the Edit button on the left . The Edit Contact screen is displayed . 3 .

  • Page 41: Delete A Contact

    2 . Touch Delete . 3 . A confirmation window is displayed to verify whether you want to delete the contact or keep it . 4 . Touch Delete to remove the contact from your CaptionCall phone . CaptionCall Support 1-877-557-2227 Page 41...

  • Page 42: Adding Contacts Online

    Adding Contacts Online You can easily add contacts via your online CaptionCall account . Once a contact is created online, it will be automatically available on your CaptionCall phone . You can also add photos to your contacts online .
  • Page 43 • If you have already uploaded photos to the CaptionCall website, they will be displayed below, and you can select one of those photos for your contact •...
  • Page 44 Import Contacts Contacts can be imported from a directory you already have on your computer . These must be VCF files in order for the system to import the list . To import contacts: 1 . Click Import Contacts . The Import Contacts screen will display . 2 .
  • Page 45 Once a photo is uploaded, you can add it to a contact by clicking on the Add to Contact button under the image . A window will display with a list of your contacts . Select one and add the photo . CaptionCall Support 1-877-557-2227 Page 45...

  • Page 47: Saved Calls

    Saved Calls...

  • Page 48: Saving Conversations

    Saving Conversations Saved Conversations are any captioned calls that you choose to save on your CaptionCall phone . These conversations are saved until you choose to delete them . Some reasons to save captioned calls include: • Saving an important conversation from a family member •...

  • Page 49: Viewing Saved Conversations

    Viewing Saved Conversations Viewing the captions of your saved conversations is easy . 1 . Touch the CaptionCall phone screen to wake the phone, or touch the Home button . 2 . Touch the Saved Calls button . The Saved Calls screen will display .
  • Page 50 Helpful Hints • Your saved conversations remain available until you delete them • While the Saved Call is open, touch the Delete button to delete the current conversation Page 50 Saved Calls...
  • Page 51 CaptionCall Support 1-877-557-2227 Page 51...

  • Page 53: Messages

    Messages...
  • Page 54 The Messages button allows you to caption voicemail or answering machine messages . These messages can be saved to your Saved Calls list and designated as either Voicemail or Answering Machine . When you first touch the Messages button in the main menu, a prompt will display . Select the type of messaging you want captioned .

  • Page 55: Setting Up Voicemail Defaults

    2 . Touch the first field in order to place a checkmark in the box . The Voicemail or Answering Machine buttons will become available . 3 . Touch Voicemail . 4 . Touch the number field . The number keyboard will display . CaptionCall Support 1-877-557-2227 Page 55...

  • Page 56: Captioning Voicemail

    5 . Enter your access number for your voicemail service and touch Save . 6 . Your voicemail is now ready . Helpful Hints • You can set, change and remove Voicemail or Answering Machine as the permanent default for Messages in your Settings (See “Voicemail” on page 55 for details) .

  • Page 57: Setting Up Answering Machine Defaults

    3 . Touch Answering Machine . Captioning Answering Machine Messages 1 . Touch Messages . 2 . Pick up the handset and place it near the answering machine speaker . 3 . Begin playing your answering machine messages . CaptionCall Support 1-877-557-2227 Page 57...
  • Page 58 4 . The captioning will begin . 5 . Touch Save Call to save to your Saved Calls . 6 . Hang up the receiver when finished in order to stop the call . Page 58 Voicemail...
  • Page 59 CaptionCall Support 1-877-557-2227 Page 59...

  • Page 61: Settings

    Settings...

  • Page 62: Call Defaults

    Settings will let you set your phone’s defaults, and you can troubleshoot and control many of your CaptionCall phone’s functions . Helpful Hints Touch the Home button to return to the Recent Calls screen . Call Defaults Call Defaults lets you permanently set captions, override the volume reset and select your preferred captions language .

  • Page 63: Display Settings

    . There are three text size settings: Normal, Large and Extra Large . Touch one of the Text Sizes to select your default text size . This size can be increased during a call . Brightness CaptionCall Support 1-877-557-2227 Page 63...

  • Page 64: Adjust The Ringer

    Touch one of the Brightness buttons to select your default brightness setting . Adjust the Ringer Ringer settings allow you to select a ring tone and set how loud the CaptionCall phone rings when you receive calls . To adjust ringer settings: 1 .
  • Page 65 . • Turn clockwise to increase the volume • Turn counterclockwise to decrease the volume The knob light will change from green to amber to red as you increase the volume level . CaptionCall Support 1-877-557-2227 Page 65...

  • Page 66: Amplification Settings

    Amplification Settings The Amplification Settings screen lets you select from a list of audiogram setting options to boost the volume of specific frequencies . 1 . Touch Amplification on the Settings menu . The current amplification setting is displayed . 2 .
  • Page 67 You can also select Custom and, using the touchscreen, drag the amplification to the levels that you prefer . The custom option will remain as you set it, until it is changed or switched to one of the preset levels . CaptionCall Support 1-877-557-2227 Page 67...

  • Page 68: Network

    Network The Network Settings screen displays the connection status of your CaptionCall phone to your wired and/or wireless network . To check/adjust/update Network Settings: 1 . Touch Network in the Settings menu . The current network settings display . 2 . Look at the text in the button next to both Wired Network and Wireless Network .
  • Page 69 Wired Network Settings The Wired Network Settings screen displays the current wired network settings of your CaptionCall phone and lets you configure these settings . The DHCP (Dynamic Host Control Protocol) network setting is enabled by default . DHCP automatically assigns network settings to your CaptionCall phone, including: •...
  • Page 70 The Wireless Network Settings screen lets you select a wireless network to use with your CaptionCall phone . Note: If your CaptionCall phone is already connected to a wireless network, the name of the network will be displayed in green letters .

  • Page 71: Other Options

    (key) required by the wireless network you have selected . 5 . Touch the Save button to save the password . 6 . Touch the Save button to save all changes . The CaptionCall phone will then attempt to connect to the selected wireless network .
  • Page 72 Touch the Network Diagnostics button if you are experiencing network problems with your phone or if you are asked to do so by CaptionCall Technical Support . If any of the diagnostics fail, they will be marked with a red X and a Details button will display on the right .

  • Page 73: Recent Calls

    1 . Touch Delete All Recent Calls . 2 . A prompt will display to ensure you want to delete all recent calls . 3 . Touch Delete to complete deletion or Keep to cancel deletion . CaptionCall Support 1-877-557-2227 Page 73...

  • Page 74: Time Zone

    Time Zone The Time Zone screen displays a map of time zones and lets you select the correct time zone for your location . To select your time zone using the Time Zone map: Touch the state you live in on the displayed map . The time zone for that state will change to green on the map .

  • Page 75: Voicemail

    You can also update your access number for your voicemail service . 1 . Touch the number field . The number keyboard will display . 2 . Enter the access number for your voicemail service and touch Save . CaptionCall Support 1-877-557-2227 Page 75...

  • Page 76: About

    The access number entered for your voicemail will remain, whether you change or remove your defaults, until you change it by following the steps on the previous page . About This is a list of information about your CaptionCall phone . Page 76 Settings...

  • Page 77: Troubleshooting

    . Check that the telephone line is connected to the back of the phone (see “The Back of Your CaptionCall Phone” on page 12) . If the telephone line is connected, contact your telephone provider for more assistance .

  • Page 78: Technical Specifications

    Technical Specifications This device complies with Part 15 of the FCC rules . Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation .
  • Page 79 US:AAAEQ##TXXX . The digits represented by ## are the REN without a decimal point (e .g ., 03 is a REN of 0 .3) . If this CaptionCall phone causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required .

  • Page 80: Copyright & Trademarks

    Copyright & Trademarks 4215 South Riverboat Rd., Salt Lake City, UT 84123 © 2015 Sorenson Communications, Inc . All rights reserved . The CaptionCall device and/or service are Patent Pending . CaptionCall , Life is Calling , and the Spiral C mark are registered trademarks of Sorenson Communications, Inc .

  • Page 81: Important Safety Instructions

    There may be a remote risk of electric shock from lightning • Do not use the telephone to report a gas leak in the vicinity of the leak • Use only the power adaptor provided with this device SAVE THESE INSTRUCTIONS CaptionCall Support 1-877-557-2227 Page 81...

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