Troubleshooting Guide - Shark Steam Pocket Mop SE450 Owner's Manual

Troubleshooting Guide

PROBLEM
The Pro Steam Pocket
Mop will not turn-on.
The unit will not make
steam.
Cannot select steam
setting/flashing blue light
remains on.
The Pro Steam Pocket
Mop leaves water on the
floor.
The Pro Steam Pocket
Mop left a white spot on
the floor.
Floors are cloudy, streaky or
spotty after steaming.
The Pro Steam Pocket
Mop is hard to push.
POSSIBLE REASONS & SOLUTIONS
Your Steam Mop should be securely plugged into an electrical outlet only.
®
Check your fuse or breaker.
If your unit still does not work, call Customer Care at 1-800-798-7398.
Is there water in the water tank? If not, add water to your Steam Mop following
instructions on page 4.
If the unit still doesn't make steam, follow the decalcification instructions on page
10.
If you have already plugged in your unit, unplug and try a different outlet. This may
reset the standby mode.
Add water to the tank and press the ON/Standby button to select a steam setting.
If your unit still does not work, call Customer Care at 1-800-798-7398.
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Check to see if your cleaning pocket is soaked through. We recommend you
unplug the Steam Mop and change the cleaning pocket.
Make sure the cleaning pocket is attached correctly.
Do not leave your Steam Mop on the floor with a damp or wet cleaning
®
pocket.
If you're using tap water we recommend switching to distilled water.
Make sure the cap is securely on the water tank.
The cleaning pocket might be dirty. Flip or change the cleaning pocket.
If you washed the cleaning pocket with powder detergent, then it may be
damaged and require replacement. Replacement pockets are available at
www.sharkclean.com.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do, you might want to switch to distilled water.
This might be leftover from past cleaners used on the floor surface. Use the Steam
Mop a few more times and see if the leftover cloudiness is removed. If this does
not work, we suggest rinsing the floor with water, letting it dry, and then steam
mopping again with a clean pocket. One or more rinses generally removes the
residue. A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water.
Make sure the cleaning pocket is attached correctly.
®
Check to see if the cleaning pocket is excessively dirty. If so, replace the cleaning
pocket.
www.sharkclean.com 11