VeriFone VX 520-G Installation Manual
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VeriFone VX 520-G Installation Manual

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VX 520-G
Installation Guide
VeriFone Part Number DOC252-113-EN-A, Revision A

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Summary of Contents for VeriFone VX 520-G

  • Page 1 VX 520-G Installation Guide VeriFone Part Number DOC252-113-EN-A, Revision A...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    Using the Magnetic Card Reader ........30 VX 520-G I...
  • Page 4 VeriFone Cleaning Kit ........

  • Page 5: Preface

    Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Related To learn more about the VX 520-G terminal, refer to the following set of Documentation documents: VPN DOC252-061-EN...

  • Page 6: Conventions And Acronyms

    Table 2 Acronym Definitions Acronym Definitions Alternating Current Automated Teller Machine Central Processing Unit Check Reader CTLS Contactless Direct Current Europay MasterCard and VISA GPRS General Packet Radio Service Internal Thermal Printer VX 520-G I NSTALLATION UIDE...
  • Page 7 Micromodule-Size Security Access Module Payment Card Industry PIN-Entry Devices Personal Identification Number Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 RS-232 Recommended Standard 232 Security Access Module Subscriber Identity Module VeriFone Part Number VX 520-G I NSTALLATION UIDE...
  • Page 8 REFACE Conventions and Acronyms VX 520-G I NSTALLATION UIDE...

  • Page 9: Hapter

    The VX 520-G offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. The VX 520-G terminal uses a robust, sleek, and highly functional design. NOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.

  • Page 10: Terminal Overview Features And Benefits

    (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP). The VX 520-G is a portable, line- or battery-powered device with added GPRS wireless technology. Connectivity •...

  • Page 11: Countertop Performance In A Hand-Over Design

    PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX 520-G terminals Wireless • Customers are not tied to a fixed location with the VX 520-G terminals – the Connectivity point of payment can be almost anywhere. •...
  • Page 12 ERMINAL VERVIEW Features and Benefits VX 520-G I NSTALLATION UIDE...

  • Page 13: Hapter

    Using the Smart Card Reader • Using the Magnetic Card Reader Selecting Use the following guidelines when selecting a location for your VX 520-G terminal. Terminal Location Ease of Use • Select a location convenient for both merchant and cardholder.

  • Page 14: Electrical Considerations

    Remove all plastic wrapping from the terminal and other components. Remove the clear protective film from the LCD screen. Do not use a terminal that has been damaged or tampered with. The VX 520-G CAUTION terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

  • Page 15: Examining Terminal Features

    ERMINAL ETUP Examining Terminal Features Examining Before you continue the installation process, notice the features of the VX 520-G Terminal terminal (see Figure Features INTERNAL THERMAL PRINTER MAGNETIC CARD READER PRINTER DOOR LATCH SERRATED CTLS LED METAL STRIP INDICATORS ATM-STYLE...

  • Page 16: Connection Ports

    NOTE VeriFone ships variants of the VX 520-G terminal for different markets. Your terminal may have a different configuration. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
  • Page 17 ERMINAL ETUP Examining Terminal Features Figure 4 Figure 5 show the connection ports for the VX 520-G terminal. POWER PORT RS-232 SERIAL PORT TELCO PORT Figure 4 VX 520-G Power and Connection Ports HOST USB PORT ETHERNET PORT CLIENT USB PORT...
  • Page 18 ERMINAL ETUP Examining Terminal Features To use the The connection ports offer multiple connectivity for the VX 520-G terminal. Please connection ports refer to the following list of peripheral devices for the connectivity options. Host USB Port • PP1000 USB •...

  • Page 19: Establishing Communication

    ERMINAL ETUP Establishing Communication Establishing You can connect the VX 520-G using three options: By telephone line, by ethernet Communication and via GPRS. Connecting by Connect the telephone cord to the communication port on the terminal, then route Telephone Line.

  • Page 20: Loading A Paper Roll In The Printer

    Printer The VX 520-G uses a roll of 40 mm-diameter, single-ply, thermal-sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction.
  • Page 21 Figure 10 Closing Paper Roll Cover Tear the paper off against the serrated metal strip in the printer. NOTE For paper ordering information, refer to Accessories and Documentation. VX 520-G I NSTALLATION UIDE...

  • Page 22: Installing/Replacing Msam Cards

    ERMINAL ETUP Installing/Replacing MSAM Cards Installing/ When you first receive your VX 520-G terminal, you may need to install one or Replacing MSAM more MSAM cards or you may need to replace old cards. Cards CAUTION Observe standard precautions when handling electrostatically sensitive devices.

  • Page 23: Installing Or Replacing Sim Card

    Installing or Replacing SIM Card Install an MSAM card by carefully sliding it into the slot until it is fully inserted. Figure 13 Installing an MSAM Card in a VX 520-G Terminal Before inserting the MSAM card, position it as shown in Figure 13, with the card’s...

  • Page 24: Connecting Optional Devices

    Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. Optional Device The VX 520-G terminal has a port that can operate either as a PIN pad port or an Connections RS-232 port, depending on the power source available.
  • Page 25 PIN pad connection to the PIN pad serial port. Figure 16 VX 520-G Sample PIN Pad Connection Connecting ECRs to The VX 520-G terminal also supports electronic cash registers (ECR). Contact the VX 520-G your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices.

  • Page 26: External Printers Supported

    RS-232 port and require a separate power supply. Installing the Smart The smart battery fits in a slot on the back of the VX 520-G terminal. The locking Battery tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.

  • Page 27: Charging The Smart Battery

    ETUP Charging the Smart Battery Charging the After installing the battery on your VX 520-G terminal, connect the power pack to Smart Battery the unit for at least 6 hours or until fully charged. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging.
  • Page 28 When the terminal has power, the terminal lights are activated and the LED indicator remains lit. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application...

  • Page 29: Privacy Shield (Optional)

    PIN by positioning the terminal away from open view. Using the CTLS The VX 520-G function only gets activated when an application signals the start of Reader a contactless smart card transaction. To perform a...

  • Page 30: Using The Smart Card Reader

    Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Using the The VX 520-G terminal supports credit or debit card transactions. Magnetic Card Reader To conduct a credit or...

  • Page 31: Power

    36W: 9.3V DC; 4.0 A NOTE The VX 520-G uses an 18-watt wall-mount power supply as a standard power source. An optional 36-watt power supply may also be used for all other variants of the VX 520-G. The VX 520-G requires the 36-watt power supply.
  • Page 32 PECIFICATIONS External Dimensions VX 520-G I NSTALLATION UIDE...

  • Page 33: Cleaning The Terminal

    Terminal Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is Contacts important that the exposed contacts of the VX 520-G terminal stay clean and unbent. CAUTION Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections.
  • Page 34 AINTENANCE Smart Card Reader VX 520-G I NSTALLATION UIDE...

  • Page 35: Blank Display

    VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 520-G terminal and steps you can take to resolve them are listed. The VX 520-G terminal comes equipped with tamper-evident labels. This terminal NOTE contains no user serviceable parts.

  • Page 36: Terminal Does Not Dial Out

    • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. CAUTION Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond •...

  • Page 37: Transactions Fail To Process

    If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. VX 520-G I NSTALLATION...

  • Page 38: Printer Does Not Print

    • Verify that the printer roller and paper roll dust cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. Terminal Display • Connect the terminal in to a known-good power supply (if you have one) to Does not Show see if this clears the problem.

  • Page 39: Return A Terminal For Service

    Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Return a Before returning a VX 520-G terminal to VeriFone, you must obtain an MRA Terminal for number. The following procedure describes how to return one or more Service VX 520-G terminals for repair or replacement (U.S.

  • Page 40: Accessories And Documentation

    • Reference the model and part number in the Note box. NOTE One MRA number must be issued for each VX 520-G terminal you return to VeriFone, even if you are returning several of the same model. Describe the problem(s).

  • Page 41: Spare Battery

    VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with Cord modular RJ-11-type connectors Documentation VPN DOC252-061-EN VX 520-G Certifications and Regulations VPN DOC252-062-EN VX 520-G Quick Installation Guide VPN DOC252-064-EN VX 520-G Reference Manual VPN DOC252-003-EN VX 520 Installation Guide...
  • Page 42 ERVICE AND UPPORT Accessories and Documentation VX 520-G I NSTALLATION UIDE...

  • Page 43: Index

    PIN pad to VX 520-G documentation installation VX 520-G ordering connecting a smart card reader to VX 520-G power packs connecting optional device(s) printer paper connecting the terminal power pack spare battery connecting the terminal to a telephone line...
  • Page 44 AC version replacement connecting troubleshooting DC version VX 520-G features ordering transactions VX 520-G contactless cards printer paper VX 520-G magnetic cards 40 mm thermal VX 520-G smart cards printer paper VX 520-G troubleshooting storage displays printers...
  • Page 45 NDEX VX 520-G I NSTALLATION UIDE...
  • Page 46 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX 520-G Installation Guide VeriFone Part Number DOC252-113-EN-A, Revision A...

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