Park/Retrieve Troubleshooting - Motorola CA50 Developer & User Manual

4 - 52 CA50/UCA Client & Server Developer & User Guide
Press the Up or Down keys to scroll to an extension in the list and press Scan/Select (S). When selected, the
4.
parked call on the extension unparks and the Active Call displays.
10:5 4
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0:01
Option s En d
Active Call Display
Figure 4-49
NOTE When a parked call is not picked up within the time configured in the PBX, the PBX may transfer the call
back to the originating device.
Press the right soft key to End the call.
5.

Park/Retrieve Troubleshooting

Park Call / Retrieve Call Troubleshooting
Table 4-8
Situation
Caller Terminates Parked Call
Calls parked by devices other than
the CA50
Parked call timeout
Two different devices attempt to pick
up the same parked call
If a caller terminates a parked call, the UCA server and the CA50 device still treat
the call as a parked call. When the user navigates to pick up the call a fast busy
tone sounds on the device from the PBX. The fast busy tone terminates the call on
the CA50 and signals the UCA server that the call was picked up. The UCA server
removes the extension from the parked calls list.
•
Calls parked on the PBX by devices other than a CA50 are not recognized by the
UCA server.
The timeout duration of parked calls is a configurable parameter on the PBX.
When a parked call times out, the call is diverted back to the device that parked
the call.
•
When a parked call times out because the CA50 device is already engaged in
conversation, the call does not transfer to the CA50 (call waiting is not
supported).
•
When a parked call times out and the CA50 device is not in conversation mode
the parked call is be diverted back to the device that parked the call.
One device picks up the parked call and the other device receives a fast busy tone.
The fast busy tone terminates the pick up attempt and the device display returns
to desktop.
Description