Troubleshooting - Genie 1035 Operation & Maintenance Manual

Troubleshooting

Need help or have questions? DO NOT RETURN to the store.
Visit www.genicompany.com or call Customer Service at 1-800-35-GENIE.
PROBLEM: WHAT TO DO:
Opener does NOT • Turn Sure-Lock™ OFF See page 4.
• Check power source.
operator when wall
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
control is pressed.
– If not, check fuse or circuit breaker.
• If power is OK,
– Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.
Opener runs, but • Make sure carriage is engaged with chain/belt turnbuckle. Refer to installation
poster or download poster from www.GenieCompany.com
door does not
move. • Check to make sure chain/belt is not broken or off its pulley.
Opener works from • Check all remotes.
• Replace remote battery. See page 15.
wall control, but
NOT from remote. • Program remotes to powerhead. See page 9.
Remote has less • Relocate remote inside car and /or point remote at garage door.
• Replace battery. See page 15.
than 25 feet
operating range or • Reposition door opener antenna.
no operation. • Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal. See page 16.
Door starts down, • If a NEW installation, check Door Arm position. Refer to Installation poster or download poster
then STOPS and from www.GenieCompany.com.
• Check if limits are properly set. See pages 6-7. Adjust limits as needed.
goes back up.
OR • Check if Safe-T- Beam® red LED is flashing. See page 15, Safe-T-Beam® system check.
Safe-T-Beam • Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 15, Safe-T-Beam® system.
®
System malfunction. • Check garage door for binding.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press
and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units. See page 18.
• Contact Genie at 1-800-35-GENIE.
Door starts down, • Check Safe-T- Beam®wire connection at powerhead and at STBs. See page 15, Safe-T-Beam® system check.
then STOPS before • Check if limits are properly set. See pages 6-7. Adjust limits as needed.
it is closed. • Check CONTACT REVERSE. See page 8.
• Check garage door for binding. See maintenance and adjustment. Pages 14-18.
OR Door will only
open. • Check closing "FORCE" control. See page 8, or Force settings. Page 17.
Door starts up, but • Check if limits are properly set. See pages 6-7. Adjust limits as needed.
• Be sure door, opener, springs are in good repair, properly lubricated and balanced.
STOPS before it is
completely open. • Check closing/opening "FORCE" control. See page 8, or Force settings Page 17.
• If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.com
and use the "dealer locator" to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
Door will only run • Turn Sure-Lock™ OFF See page 4.
• Check if limits are properly set. See pages 6-7.
closed.
• Check door balance, condition, and door spring.
• Check opening "FORCE" control. See page 8, or Force settings. Page 17.
• If you suspect a problem with the garage door hardware or springs, visit www.GenieCompany.com
and use the "dealer locator" to hire a local door service professional.
NEVER try to repair door hardware or springs yourself.
• Button stuck on wall control or remote.
Door opener starts
for no reason. • Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes. See pages 9-13.
19