Toshiba Stratagy IVP8 Installation And Maintenance Manual page 137

Table 6-3 Groups/Chains Screen Fields (continued)
Chain Done
Chain RNA
Chain Busy
Chain Delay
Stratagy I&M 06/02
By default, if there is no caller DTMF action, all Stratagy User IDs return to Caller
Instructions User ID 991 when done. User ID 991 defaults to dtmf_gate, which
defaults to True. At dtmf_gate, Stratagy asks the caller to say "yes" if he would like
to transfer to the Operator. If Stratagy detects any verbal response, Stratagy
transfers the caller to the extension for the Operator User ID 0. If there is no
response, Stratagy disconnects the caller. This is normal operation for Stratagy (see
Chapter 5—How Stratagy Operates for more information).
However, some applications require dtmf_gate to be False, so there is no query of
the caller. If the gate is False and the Operator User ID 0 Done chain is set to Caller
Instructions User ID 991 (or no Done chain, defaulting to 991), a loop has been
created and Stratagy ports eventually lock up. To avoid this, you can program User
ID 0 to have System Administrator User ID 999 as its Done chain (User ID 999
defaults to disconnect, @H).
•
Programming one or more User IDs Done chains to loop back to the same User IDs
causes Stratagy ports to lock up. For example; do not program User ID 200 Done
chain to User ID 200. And, do not program User ID 200 Done chain to User ID 201
and User ID 201 Done chain to User ID 200, etc.
Instructs Stratagy where to send a caller who remains on the line after leaving a
message or after listening to an announcement only User ID mailbox.
blank: Stratagy uses the Done chain of the Company Greeting User ID (generally
990), that normally points to User ID 991 (Caller Instructions User ID).
Possible values: blank, another User ID
Default: blank (Done chain of the Company Greeting User ID)
Instructs Stratagy where to send a caller when there is a Ring No Answer at this User
ID's extension. Defining an RNA chain enables Stratagy to control extension hunting.
Possible values: blank, another User ID
Default: blank (plays the current greeting for the mailbox)
Instructs Stratagy where to send a caller when this User ID's extension is Busy.
Possible values: blank, another User ID
Default: blank (plays the busy greeting for the mailbox and takes a message)
Number of tenths of seconds Stratagy waits after playing this User ID's greeting before
continuing processing. Callers may enter DTMF to transfer processing to another User
ID.
Possible values: 10ths of seconds (a value of 10 equals 1 second)
Default: 0 (no additional delay)
Menus
Users Menu
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