Configuring Shadow Settings For Remote Assistance - ViewSonic SC-T46 User Manual

4.2.5

Configuring Shadow Settings for Remote Assistance

The Shadow feature allows an administrator to remotely assist client users in resolving problems or configuring local
settings. When this feature is enabled, an administrator can monitor and control a client from a remote computer
just like a local user.
NOTE
• To use the Shadow feature on a remote computer, you need to install the
ViewSonic Device Manager console and Java software on that computer, and add
your SC-T46 into a managed group under ViewSonic Device Manager. For details,
please refer to the User's Manual for ViewSonic Device Manager.
To enable the Shadow feature and set the password for remote assistance, please do the following:
1. On ViewSonic Client Setup, click System > Password.
2. Under the Shadow section, click to check Enable Shadow if it's not checked.
NOTE
• By default, the Shadow feature is enabled. Click Change Password, and then follow
the next step to set your password.
3. The Shadow feature is enabled and a window appears for you to set the password for remote assistance.
Configuring Client Settings
Configuring System Settings
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