Samsung OfficeServ SMT-i5220 User Manual
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Samsung OfficeServ SMT-i5220 User Manual

Officeserv 7000 series
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See also: Setup Manual , Quick Reference Manual
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SMT-i5220
SMT-i5220
Keyset User Guide
For OfficeServ
7000 Series Systems
™
/2010

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Summary of Contents for Samsung OfficeServ SMT-i5220

  • Page 1 Home Page Table of Contents SMT-i5220 SMT-i5220 Keyset User Guide For OfficeServ 7000 Series Systems ™ /2010...

  • Page 2: Table Of Contents

    Samsung Telecommunications America reserves the right without prior notice to revise information in PLACING A CALL ON HOLD this guide for any reason. Samsung Telecommunications America also reserves the right without prior ................19 notice to make changes in design or components of equipment as engineering and manufacturing TRANSFERRING CALLS ..................19...
  • Page 3 Home Page Table of Contents SMT-i5220 TRANSFERRING WITH CAMP-ON Group Call Pickup......................47 ..............20 My Group Pickup ......................47 CALL WAITING ......................20 Privacy Release ......................47 CONFERENCE CALLS ....................20 DIALING FEATURES ....................48 FORWARDING CALLS Speed Dialing........................48 ....................21 Programming Personal Speed Dial Numbers ..........49 OTHER FEATURES AND FUNCTIONS ..........21-24 Directory Dialing......................49...
  • Page 4 Viewing the Next Caller ID Call ................71 Inquire Caller ID Park/Hold Info ................71 FEATURE ACCESS CODES ..................72 SECTION 6. APPLICATIONS ................73 SAMSUNG VOICEMAIL ..................74 Accessing Your Mailbox ....................75 SVMi E-Series Subscriber Services Menu Diagram ........76–77 Getting Started ......................78 Listen to your Messages ...................78 Subscriber Services Menu ..................78...
  • Page 5 Table of Contents SMT-i5220 ABOUT THIS BOOK The new Samsung Multimedia Telephone SMT-i5220 keyset is part of the OfficeServ 7000 Series. The SMT-i5220 keyset represents a new concept of Internet phone, in that it uses an IP address to Send/Receive voice and data. For voice communications, the SMT- i5220 uses the data network line already in place in most offices and increasing number of homes.
  • Page 6 Home Page Table of Contents SMT-i5220 CAUTION • Read the installation instructions before connecting the system to its power source. • If there is dirt or moisture on the pin contact surface of a power plug, pull out the plug and wipe it away with a cloth. If dirt or moisture remains on the prod- uct even after wiping, contact the service center.

  • Page 7: Check The Contents Of The Box

    The input power of the SMT-i5220 needs 5.0vDC and 3000mA.The SMT-i5220 phone needs to be powered by using Samsung’s SMT-A53PW power adapter. Failure to use the appropri- ate power supply will cause permanent damage to the phone and will void Samsung’s warranty.

  • Page 8: Names And Functions

    Home Page Table of Contents SMT-i5220 SMT-i5220 LAYOUT LCD Screen Soft Buttons LED (TSI) Selector Switch for FWD/DND/ Absent MSG User- Defined Handset SECTION 2. Keys Navigation/ Phone Enter Button Book PHONE FUNCTIONS Conference Button Message Transfer Button Service Hold Button Mute Button...

  • Page 9: Telephone Status Indicator

    Home Page Table of Contents SMT-i5220 Button Function KEY FUNCTIONS Allows other callers to hear you clearly when you are Microphone speaking to them. Used to dial the phone number. Dial Pad NETWORK: The SMT-i5220 uses VoIP communication through an already- Speaker Button Used to enable/disable the use of a speaker phone.

  • Page 10: Text Input Method

    Home Page Table of Contents SMT-i5220 TEXT INPUT METHOD DESCRIPTION OF ICONS Using the dial and direction buttons on the phone, you can enter and modify the The following icons are displayed on the screen. English characters, numeric and special characters. Icon Description Whenever you press the dial button [, , ] on a text input screen, the input mode is...

  • Page 11: Setup Mode

    Forwarding and Do Not Disturb. NOTE: Do not use the access codes or the func- ton when you see Samsung in the display. If you have a PoE (Power over Ethernet) tion menu to cancel FWD/DND/ABSENT MESSAGE when the selector switch is set...

  • Page 12: Configuration Menu Structure

    Home Page Table of Contents SMT-i5220 CONFIGURATION MENU STRUCTURE EASY INSTALL WIZARD By selecting this option, the System Easy Wizard can guide you through setting up This menu is for administrator use and a password is required. The Configuration your network parameters. If you want to set up these parameters individually, fol- Menu options are as follows: low the instructions below.
  • Page 13 Home Page Table of Contents SMT-i5220 This section provides the basic operation of your Samsung Multimedia Telephone SMT-i5220. EXTENSION LOG IN & OUT [HOT DESKING] If enabled, your SMT-i5220 telephone may require you to log in before making or receiving calls. In these cases your telephone system administrator will provide you with an extension number, password, and the feature code used to log out.
  • Page 14 Hold can be picked up from any extension. Calls placed on Exclusive Hold can only SPEAKERPHONE CALLS Your Samsung SMT-i5220 has speakerphone be picked up from the extension that placed them on hold. capability.This feature is used for both internal or external calls.To activate this fea-...

  • Page 15: Transferring With Camp-On

    Home Page Table of Contents SMT-i5220 TRANSFERRING WITH CAMP-ON FORWARDING CALLS Icon When you transfer a call to another station and receive a busy signal, you can You can forward your calls to another station, group of stations, or an external tele- camp the call on to this station.
  • Page 16 Message Service (SMS). Short Message Service is similar to sending text messag- Message, Station Message, Page Pickup, Direct Pickup, ing [Function only supported on Samsung IP phones]. DND, In/Out Group, Status Message, Hold pickup, Page, Meet me Page, OHVA Block, Group Pickup, and My Group Pickup. The Navigation button can be used...
  • Page 17 Home Page Table of Contents SMT-i5220 Example of programming a DSS button on the soft AOM: Press the Menu soft button. Using the Navigation button, scroll to Settings and press OK, then scroll to and select AOM Setting. Scroll to the soft AOM button to program (for example: 4). Press the Edit soft button (the display will show AOM index 4).

  • Page 18: Soft Button Structure

    Home Page Table of Contents SMT-i5220 BASIC MENUS Item Sub-Item Description Allows a user to setup (show, add and edit) a conference group 4. Conference to call multiple parties simultaneously to join the conference call. The basic menus screen is displayed if you select the Menu from the soft menu at Allows a user to set the alarm clock function.
  • Page 19 Home Page Table of Contents SMT-i5220 1. PHONEBOOK Item Sub-Item Description Company phonebook requires setup by the System This function is used to allow station users to set application 7. Settings settings, call forwarding, absent messaging, AOM setting, view Administrator. station network information, view phone firmware or initialize Note: All options are not PERSONAL PHONEBOOK...
  • Page 20 Home Page Table of Contents SMT-i5220 VIEWING DETAIL CALL LOG RECORD Search To view the details of each of the call log entry, highlight Allows a user to search by name/number for a phone saved in the phone book. the entry and press the OK button to display the full •...
  • Page 21 Home Page Table of Contents SMT-i5220 • Scroll to Outbox, then press OK to view short text message sent from your 3. E-Mail phone. This function allows users to view the amount of e-mails for a station user’s • Press the [+] soft button, then Del/Del All soft button to delete the short text account.
  • Page 22 Home Page Table of Contents SMT-i5220 the phonebook. Highlight the entry and press the OK button to add the num- 3. Sound ber to the Conference Group list. • Press the Menu soft button. Scroll to Phone and press OK. Select Sound and •...

  • Page 23: System Features

    Home Page Table of Contents SMT-i5220 FUNC. SOFT BUTTON This function allows a user one touch easy access to many of the system features.When pressed, the following options displayed: Last Number Redial, Save/Repeat, Speed Dial, Directory, VM Message, Station Message, Page Pickup, Directory Pickup, DND, In/Out Group, Status Message, Hold Pickup, Page, Meet Me Page, OHVA Block, Group Pickup, and My Group Pickup.

  • Page 24: Making Calls From Aom

    Home Page Table of Contents SMT-i5220 NOTES: OUTSIDE CALLS A callback will be canceled if not answered within 30 seconds. If you have set a callback, the cursor associated with the Callback button will be solid black. If the Hot Keypad feature has been turned off, you must first lift the handset MAKING CALLS FROM AOM or press the Speaker button before dialing.

  • Page 25: Voice Announce Mode

    Home Page Table of Contents SMT-i5220 • The called station must release its first call or place it on hold before answer- INTERCOM CALLS ing your camp-on. NOTES: VOICE ANNOUNCE MODE If you receive No More Calls tone, that station has no available button to accept your call.

  • Page 26: Hold Recall

    Home Page Table of Contents SMT-i5220 HOLD RECALL CALL PROCESSING If you leave a call on hold longer than the hold timer, it will recall your station. The button that the call appears on will have a slow flashing indicator. SYSTEM HOLD When your phone rings, lift the handset or press the Speaker button to •...

  • Page 27: Transfer To Voice Mail

    Home Page Table of Contents SMT-i5220 TRANSFER TO VOICE MAIL CALL TRANSFER Transfer is used to send any calls to another extension in one of two ways.You can This feature is used to send a call directly to a voice mailbox.Your keyset must have a correctly programmed VT button to accomplish this.

  • Page 28: Privacy Release

    Home Page Table of Contents SMT-i5220 GROUP CALL PICKUP To Forward ALL Calls to Another Station • Dial 601 plus the extension or group number. To pick up (answer) a call ringing in any pickup group, lift the handset and dial 66 •...
  • Page 29 Home Page Table of Contents SMT-i5220 For the purposes of programming DIALING FEATURES speed dial numbers, the programma- ble buttons are know as A, B, C, D, E, (Flash) A and F. (Pause) B (Conversion) C All “DIALING FEATURES” instructions are written to support Overlap Dialing mode. The A button is not used.
  • Page 30 Home Page Table of Contents SMT-i5220 LAST NUMBER REDIAL PAGING AND MESSAGING To redial the last outgoing telephone number you dialed, press the Func. soft but- ton, scroll to Last Redial, or dial 19. MAKING AN INTERNAL PAGE NOTES: To make an announcement through the keyset speakers in the idle condition: If the Hot Keypad feature has been turned off, you must first lift the handset or press the Speaker button before you begin dialing.

  • Page 31: Meet Me Page

    Home Page Table of Contents SMT-i5220 NOTES: AUTOMATIC PARK WITH PAGE BUTTON The LED on the Page button will only light when an All Page is in progress. • While in conversation, press the Page button. The call is automatically parked If allowed by your system administrator you may be able to initiate a page at your station.

  • Page 32: Logging In And Out

    Home Page Table of Contents SMT-i5220 —OR— CONVENIENCE FEATURES Press Message button, scroll to Station Messages, press OK. • • Press Func. soft button, scroll to Clear, press OK. LOGGING IN AND OUT RETURNING MESSAGES If enabled, your SMT-i5220 telephone may require you to log in before making or •...

  • Page 33: Background Music

    Home Page Table of Contents SMT-i5220 MUTE CALLING THE DOOR PHONE/ ROOM MONITOR You can mute the handset transmitter or the microphone during any conversa- tion: You may call the door phone and listen to what may be happening outside or in Press the Mute button.

  • Page 34: Group Listening

    Home Page Table of Contents SMT-i5220 GROUP LISTENING LOCKING YOUR KEYSET When you are engaged on a call and you are using the handset, you may want You can lock your keyset to control misuse of your phone while you are away. You other people to hear the distant party’s voice over the speaker: can unlock it when you return.

  • Page 35: Off-Hook Voice Announce

    Home Page Table of Contents SMT-i5220 OFF-HOOK VOICE ANNOUNCE IN GROUP/OUT OF GROUP Keysets may receive a voice announcement while on another call. The calling sta- If your keyset is assigned to a station ring group, you can remove your keyset from tion must have an OHVA button.
  • Page 36 The passcode is the same as your station passcode. This feature only applies if While on-hook, press Transfer and then dial 103. • there is a Samsung Voicemail card installed in the system and your keyset has a • Dial 0 for Ringing, 1 for Auto Answer or 2 for Voice Announce.

  • Page 37: Ring Preference

    Home Page Table of Contents SMT-i5220 RING PREFERENCE tor to be lit solid to indicate this. Pressing the button while the button indicator is lit solid will cause the keyset to return to handset mode and the button indicator This feature automatically answers ringing calls when you lift the handset or press will go off.

  • Page 38: Directory Information

    Home Page Table of Contents SMT-i5220 ized as an Executive MOBEX user. Check with your telephone system administrator DISPLAY FEATURES for further details on your specific system configuration. To set the phone number a MOBEX port can reach you on: DIRECTORY INFORMATION •...

  • Page 39: Timer Function

    Home Page Table of Contents SMT-i5220 TIMER FUNCTION • Enter Station Name. Use the Volume Up [+] or Volume Down [-] buttons to move cursor. Display keyset users may use this feature as a simple stopwatch. • Press Save soft button and then End soft button to store the name. •...

  • Page 40: Viewing The Next Caller Id Call

    Home Page Table of Contents SMT-i5220 VIEWING THE NEXT CALLER ID CALL CALLER ID In the event that you have a call waiting or a camped-on call at your keyset, you can press the Next button to display the Caller ID information associated with the SELECTING YOUR CALLER ID DISPLAY call in queue at your keyset.
  • Page 41 Home Page Table of Contents SMT-i5220 FEATURE ACCESS CODES Paging Zones - Dial 55 plus ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ SECTION 6. ____________________________________________ ____________________________________________ ____________________________________________ APPLICATIONS ____________________________________________ All External Zones All Page Feature Access Codes Operator Meet Me Answer 10 + xxx Pick Up A Parked Call Cancel All Call Forward 12 + xxx...

  • Page 42: Accessing Your Mailbox

    Subscriber. A Subscriber is a person that has been authorized access to the various • Dial the voicemail access number or press the key assigned to ring features and services available in the Samsung Voicemail. Please review this sec- voicemail [VMMSG]. tion carefully before you use your Authorized Features and Services, known as •...
  • Page 43 Home Page Table of Contents SMT-i5220 Subscriber Services Menu SVMi-8 Subscriber Services Menu SVMi-8 Subscriber Services Menu Calais Executary Services Menu Calais Executary Services Menu Group New Group Saved Listen to New Review Saved Record & Send Access Access Personal Personal Mailbox Mailbox...

  • Page 44: Getting Started

    Table of Contents SMT-i5220 GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- LISTENING TO OLD OR NEW MESSAGES rial. You should start with the following steps: •...

  • Page 45: Group New Or Old Messages

    Home Page Table of Contents SMT-i5220 Play options. Discard and Re-Record Set Message Attributes (Delivery Options) Pressing this key will play all the menu options available to you from this Schedule Future Delivery point. Save and Send then Send a Copy to Someone Else Hear the time and date, and sender's information of the message you just Save and Send the Recording heard.

  • Page 46: Access Manager

    You may record up to 9 Personal Greetings, and you may assign any one of them If this is turned on, the caller will be asked their name and the Samsung to be active. There are several different 'Call Coverage' conditions to which you Voicemail will play this name to you before the transfer, giving you an option may assign any of your 9 greetings.
  • Page 47 Home Page Table of Contents SMT-i5220 The Call Coverage conditions that you can assign specific greetings to are select- Call Screening Greeting ed by the following digits: Used while Call Screening is enabled, and you REJECT a caller after listening to the caller's record name.

  • Page 48: Mailbox Administration

    Message Alert the following day. Select this option to recover ("undelete") previously delet- When this function is activated, the Samsung Voicemail will call any outside or ed messages, during this period of time. inside telephone number, after each message is left in your voice mailbox.

  • Page 49: Message Broadcast

    Place a Direct Call MESSAGE BROADCAST Allows you to place a direct call out of the Samsung Voicemail from anywhere. You may either dial the number or dial a single digit 1-5 that corresponds to a This option will only be available if it has been allowed by the System...

  • Page 50: Keyset User Features

    Home Page Table of Contents SMT-i5220 n The current Directory Name will be played as a string of digits that are To activate this feature press the AME button. The associated indicator will be lit equal to your name spelled out on your telephone keypad. Follow the steady.

  • Page 51: Interactive Displays

    Pressing [##] will leave a message in your own mailbox. This is useful to remind "From" field. Otherwise, the "From" field will display the name of the Samsung yourself of things to do now or in the future. Messages can be sent with future voice mail system (SVMi-8E, SVMi-16E, or SVMi-20E) sending the message.
  • Page 52 CODE NAME TELEPHONE NUMBER • When full synchronization of messages between Voicemail Box and E-mail Inbox is required, ask your Samsung representative about the OfficeServ IP- _________________________ _________________________ UMS. This is an Internet Protocol based fully synchronized Unified Messaging _________________________ _________________________ System.
  • Page 53 Home Page Table of Contents SMT-i5220 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________ _________________________...

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