Arris DCX3520e-M Installation Manual page 95

Troubleshooting
There are black bars
on all four sides of
the picture
Colors do not appear
correctly
High-Definition DVR DCX3520e-M • Installation Manual
365-095-25080-x.1
This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox
format. To confirm, wait for a commercial or look for a graphic, such as a network logo.
If the commercial fills the screen from top to bottom, or the graphic appears below the
active video, the program is being letterboxed by the broadcaster. Minimize this by
activating the zoom feature on the TV.
A broadcast may include black bars on either side of a widescreen broadcast. This is
called a hybrid aspect ratio and results in a black border around the video on a 4:3 TV.
Because this is part of the broadcast, the DCX3520e-M cannot correct the video. You
may be able to minimize the border using the zoom feature on the TV.
Be sure to match up each signal to the same YPbPr connection on the TV. Otherwise,
colors will not appear correctly on the TV.
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