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Why can't my hotspot connect to a computer running Windows
Vista?
A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233
knowledge base article 928233.
What do I do if my hotspot doesn't connect to my service
provider's network?
If your hotspot does not connect to your service provider's mobile broadband network, try the
following suggestions:
•
Make sure that your micro SIM account is active. To check micro SIM status and activate
the account, contact your service provider.
•
If you use a prepaid or pay-as-you-go micro SIM card, make sure that a positive balance
is listed for the account.
•
If your mobile hotspot still does not connect, you might need to create or update the
default connection profile.
To check the default connection profile settings:
1.
Launch an Internet browser from a computer or wireless device that is connected to the
network.
2.
Enter http://netgear.aircard or http://192.168.1.1.
A login screen displays.
3.
Enter the mobile hotspot password.
The default password is password. The password is case-sensitive.
4.
Select Settings > Network > APN.
The APN screen displays.
5.
Review ISP settings.
Questions About the Hotspot Battery
Review these questions if you have questions about your hotspot battery.
Why isn't my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the hotspot in a hot
location, the internal temperature of the hotspot can rise above 45°C. In these conditions, the
battery cannot be charged due to safety limits with lithium-ion battery technology.
AirCard 785S Mobile Hotspot
or visit the Microsoft support website and search for
Frequently Asked Questions
60
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