Service Code Setup (For Acd) - NEC SL1100 Programming Manual

ISSUE 4.0
Level:
IN
(This Program is available for V1.5 or higher)
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used
with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in
Programs 11-10 ~ 11-12 and 11-14 ~ 11-16. The following chart shows:
• The number of each code (01 ~ 06).
• The function of the Service Code.
• The type of telephones that can use the Service Code.
• The default entry.
Input Data
Item
Item
No.
01 ACD Log In/Log Out
(for KTS)
02 ACD Log Out (for
SLT)
03 Set ACD Wrap-Up
Time (for SLT)
04 Cancel ACD Wrap-Up
Time (for SLT)
05 Set ACD Off Duty (for
SLT)
06 Cancel ACD Off Duty
(for SLT)
MLT = Multiline Terminal
SLT = Single Line Telephone
Programming Manual
Program 11 : System Numbering

11-13 : Service Code Setup (for ACD)

Input Data
0~9, * , # Maximum of 8 Assign the service code used to Login
digit (MLT/SLT) and Logout (MLT/SLT) ACD
The service code assigned must be within
your valid numbering plan in PRG.
0~9, * , # Maximum of 8 Assign the service code used to Logout
digit
The service code assigned must be within
your valid numbering plan in PRG.
0~9, * , # Maximum of 8 Assign the service code used to set Wrap-
digit
The service code assigned must be within
your valid numbering plan in PRG.
*
0~9, , # Maximum of 8 Assign the service code used to cancel
digit
The service code assigned must be within
your valid numbering plan in PRG.
0~9, * , # Maximum of 8 Assign the service code used to set Off
digit
The service code assigned must be within
your valid numbering plan in PRG.
0~9, * , # Maximum of 8 Assign the service code used to cancel Off
digit
The service code assigned must be within
your valid numbering plan in PRG.
Description
Agents.
SLT ACD Agents.
Up on SLT ACD Agents.
Wrap-Up on SLT ACD Agents.
Duty on SLT ACD Agents.
Duty on SLT ACD Agents.
SL1100
Program
11
Default
* 5
655
656
657
658
659
2-81