NETGEAR CM500V Quick Start

Support and Community
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Customer-owned cable devices might not be compatible with certain cable
networks. Check with your cable Internet provider to confirm that this NETGEAR
cable device is allowed on your cable network.
If you are experiencing trouble installing your cable modem, contact NETGEAR at
1-866-874-8924.
Regulatory and Legal
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR's Privacy Policy, visit https://www.netgear.com/about/privacy-policy.
By using this device, you are agreeing to NETGEAR's Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your
place of purchase within your return period.
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any
non-NETGEAR trademarks are used for reference purposes only.
Cable modem LEDs
LED Description
Power • Solid green. The cable modem is receiving power and is functioning
normally.
• Off. The cable modem is not receiving power.
• Solid red. The cable modem is too warm and might overheat.
Downstream Solid amber. One downstream channel is locked.
•
• Solid green. Two or more downstream channels are locked.
• Blinking green. The cable modem is scanning for a downstream channel.
• Off. No downstream channel is locked.
Upstream • Solid amber. One upstream channel is locked.
• Solid green. Two or more upstream channels are locked.
• Blinking green. The cable modem is scanning for an upstream channel.
Off. No upstream channel is locked.
•
Online • Solid green. The cable modem is online.
• Blinking green. The cable modem is synchronizing with the cable provider's
cable modem termination system (CMTS).
• Off. The cable modem is offline.
Ethernet • Solid. A powered-on device is connected to this port.
• Blinking. The port is sending or receiving traffic.
• Off. No device is connected to this port.
Tel 1 and Solid green. The Tel 1 or Tel 2 port is online.
•
Tel 2
• Blinking green. The Tel 1 or Tel 2 port is processing a call or the phone is
off-hook.
• Off. The Tel 1 or Tel 2 port is not in use.
Quick Start
Voice Cable Modem
Model CM500V
Package contents
Cable
modem
Phone
cable
Ethernet
cable
Power
adapter
BEFORE RETURNING THIS PRODUCT TO THE STORE
FOR ANY REASON, call NETGEAR Technical Support at
1-866-534-9377 or visit
https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem.