Brother DCP-8250DN Basic User's Manual
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Brother DCP-8250DN Basic User's Manual

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See also: Service Manual , Advanced User's Manual
Basic User's Guide
DCP-8250DN
Version 0
UK/IRE

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Summary of Contents for Brother DCP-8250DN

  • Page 1 Basic User’s Guide DCP-8250DN Version 0 UK/IRE...
  • Page 2 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2012 Brother Industries, Ltd. All rights reserved.
  • Page 3 This Guide provides useful information PDF file / Installer CD-ROM / Guide about wired network settings and security In the box settings using the Brother machine. You can also find supported protocol information for your machine and detailed troubleshooting tips. Google Cloud Print...

  • Page 4: Table Of Contents

    Network User's Guide..................2 Viewing Documentation ...................2 How to access the User's Guides for Advanced Features........4 ® Accessing Brother Support (Windows ) ..............4 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 LCD Touchscreen....................8 Basic Operations .....................9 Volume settings ....................10 Beeper volume ....................10 Loading paper Loading paper and print media ................11...
  • Page 5 Making copies How to copy......................33 Stop copying....................33 Copy settings....................33 Printing data from a USB Flash memory drive or digital camera supporting mass storage Creating a PRN file for direct printing ..............34 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage ..................35 Changing the default settings for direct print ..........37 How to print from a computer...
  • Page 6 Troubleshooting Identifying your problem ..................70 Error and maintenance messages ...............71 Document Jams ....................77 Document is jammed in the top of the ADF unit ..........77 Document is jammed under the document cover ..........77 Removing small documents jammed in the ADF...........78 Document is jammed at the output tray ............78 Paper Jams......................79 Paper is jammed in the MP tray ..............79 Paper is jammed in paper tray 1 or tray 2 .............80...
  • Page 7 Table of Contents (Advanced User's Guide) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Installer CD-ROM. General Setup Memory storage Automatic Daylight Saving Time Ecology features Quiet mode feature LCD screen Security features Secure Function Lock 2.0...

  • Page 9: General Information

    Bold Bold style identifies keys on the documentation machine's control panel or on the computer screen. Thank you for buying a Brother machine! Italics Italicized style emphasizes an Reading the documentation will help you important point or refers you to make the most of your machine.

  • Page 10: Accessing The Advanced User's Guide, Software User's Guide And Network User's Guide

    CD-ROM by following the instructions below: Turn on your computer. Insert the Installer CD-ROM into your CD-ROM drive. Note If the Brother screen does not appear automatically, go to My Computer Double-click the Documentation icon. (Computer), double-click the CD-ROM If the model name screen appears, icon, and then double-click start.exe.
  • Page 11 (Macintosh users) Note Presto! PageManager must be downloaded and installed before use. For further instructions, see Accessing Brother Support (Macintosh) uu page 5.  The complete Presto! PageManager User’s Guide can be viewed from the Help section in the Presto! PageManager...

  • Page 12: How To Access The User's Guides For Advanced Features

    You can view and download these Guides on the Installer CD-ROM. from the Brother Solutions Center at:  Click Brother Support on the main menu. http://solutions.brother.com/ The following screen will appear: Google Cloud Print Guide This Guide provides details on how to...

  • Page 13: Accessing Brother Support (Macintosh)

    To register your machine using the Brother Product Registration Page (http://www.brother.com/registration/), click On-Line Registration.  For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center.  To visit our website for original Brother Supplies (http://www.brother.com/original/), click Supplies Information.

  • Page 14: Control Panel Overview

    Chapter 1 Control panel overview 01 COPY 01.01.2012 11:00 Secure Direct Copy Scan Print Print Menu Menu 1 Home Key 3 Dial pad Use these keys as a keyboard for entering information into the machine. 4 Stop/Exit Press the illuminated blue Home key to return Stops an operation or exits from a menu.
  • Page 15 General information 01 COPY 01.01.2012 11:00 Secure Direct Copy Scan Print Print Menu Menu 6 Data The Data LED (light emitting diode) will flash depending on the machine’s status. Machine Status Description Ready Mode The machine is ready to print, in Sleep mode, there is no print data, or the power switch is off.

  • Page 16: Lcd Touchscreen

    The LCD Touchscreen shows the current Scan machine status when the machine is idle. Puts the machine in Scan mode. Lets you connect the Brother machine to an internet service. 01 COPY 01.01.2012 11:00 For details uu Web Connect Guide...

  • Page 17: Basic Operations

    General information Basic Operations Press Dark. Menu > General Setup > LCD Settings Backlight To operate the Touchscreen use your finger Light to press the Menu or mode button directly on the LCD screen. Dark To display and access all the screen menus or options in a setting, press a b or d c to scroll through them.

  • Page 18: Volume Settings

    Chapter 1 Volume settings Beeper volume When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose a range of volume levels. Press Menu. Press a or b to display General Setup.

  • Page 19: Loading Paper

    Loading paper Loading paper and Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2 print media Pull the paper tray completely out of the machine. The machine can feed paper from the standard paper tray, optional lower tray or multi-purpose tray.
  • Page 20 Chapter 2 Fan the stack of paper well to avoid Lift up the support flap (1) to prevent paper jams and misfeeds. paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. Put paper in the tray and make sure: ...

  • Page 21: Loading Paper In The Multi-Purpose Tray (Mp Tray)

    Loading paper Loading paper in the Pull out the MP tray support (1) and unfold the flap (2). multi-purpose tray (MP tray) You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper.
  • Page 22 Chapter 2 Put paper in the MP tray and make sure: Lift up the support flap to prevent paper from sliding off the face-down output  The paper stays under the maximum tray, or remove each page as soon as it paper mark (1).
  • Page 23 Loading paper Printing on thick paper, labels and Open the MP tray and lower it gently. envelopes from the MP tray Before loading, press the corners and sides of the envelopes to make them as flat as possible. Open the back cover (face-up output tray).
  • Page 24 Chapter 2 Put paper, labels or envelopes in the MP Note tray. Make sure: • Remove each printed envelope  The number of envelopes in the MP immediately to prevent a paper jam. tray does not exceed 3. • If your thick paper curls during printing, put The paper, labels or envelopes stay ...

  • Page 25: Unscannable And Unprintable Areas

    Loading paper Unscannable and unprintable areas The figures below show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Note When using BR-Script3 emulation, the unprintable area around the edges of the paper is 4.2 mm.

  • Page 26: Paper Settings

    Chapter 2 Paper settings Do one of the following:  To set the paper type for the MP Tray press a or b to display Paper Size and Type MP Tray. Press MP Tray. When you change the size of paper in the tray, you will also need to change the paper ...

  • Page 27: Tray Use In Copy Mode

    Loading paper Tray Use in Copy mode Tray Use in print mode You can change the priority tray that the You can change the default tray the machine machine will use for printing copies. will use for printing from your computer and Direct Print.

  • Page 28: Acceptable Paper And Other Print Media

    Chapter 2 Acceptable paper and Recommended paper and print media other print media Print quality may vary according to the type of Paper Type Item paper you are using. Plain paper Xerox Premier TCF 80 g/m You can use the following types of print Xerox Business 80 g/m media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper,...

  • Page 29: Paper Capacity Of The Paper Trays

    Loading paper Paper capacity of the paper trays Paper size Paper types No. of sheets Standard Paper Tray A4, Letter, Legal, B5, Plain paper, Thin paper, up to 500 (80 g/m (Tray 1) Executive, A5, Recycled paper A5 (Long Edge), A6, B6, Folio Multi-purpose Tray Width: 76.2 to 215.9 mm...

  • Page 30: Handling And Using Special Paper

    • with letterheads using low temperature dyes or thermography • that is multipart or carbonless • that is designed for inkjet printing The types of paper listed above may damage your machine. This damage is not covered under any Brother warranty or service agreement.
  • Page 31 This damage may not be • that were previously printed by a laser covered under any Brother warranty or machine service agreement. • that are pre-printed on the inside Occasionally you may experience paper feed problems caused by the thickness, •...
  • Page 32 Chapter 2 Labels Types of labels to avoid The machine will print on most types of labels Do not use labels that are damaged, curled, designed for use with a laser machine. Labels wrinkled or an unusual shape. should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.

  • Page 33: Loading Documents

    Loading documents How to load Note documents • To scan documents that are not suitable for the ADF, see Using the scanner glass uu page 26. You can copy and scan from the ADF(automatic document feeder) or the • It is easier to use the ADF if you are scanner glass.

  • Page 34: Using The Scanner Glass

    Chapter 3 How to load documents Adjust the paper guides (1) to fit the width of your document. Note To use the scanner glass, the ADF must be empty. Lift the document cover. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass.

  • Page 35: Using Address Book

    Using Address Book How to send an E-mail Search You can search alphabetically for names you You can send an E-mail in any of the have stored in the Speed Dial memories. following ways. (See Storing Speed Dial numbers For more details on Scan to E-mail Server, uu page 30.) see Software User's Guide: Scan to E-mail (E-mail Server).

  • Page 36: Storing E-Mail Addresses

    Chapter 4 Storing E-mail addresses You can set up your machine to do the following types of easy dialling: Speed Dial and Groups for Broadcasting E-mails. You can also specify the default resolution for each Speed Dial number. When you dial a Speed Dial number, the LCD shows the name, if you have stored it.

  • Page 37: Speed Dial Storage Options

    Using Address Book Speed Dial Storage Options The following chart shows the options available when storing Speed Dial numbers. When you store numbers, the LCD instructs you to choose from the options shown in the following steps. Step 1 Step 2 Step 3 Step 4 Step 5...

  • Page 38: Storing Speed Dial Numbers

    Chapter 4 Storing Speed Dial numbers Enter the E-mail address (up to 60 characters). See Entering text uu page 131 to help you enter letters. You can store your frequently used numbers Press OK. as Speed Dial numbers, so that when you dial you will only have to press a few keys (for To save a scan resolution along with the example: press...

  • Page 39: Changing Or Deleting Speed Dial Numbers

    Using Address Book Changing or Deleting Speed Select the resolution from 100 dpi, 200 dpi, 300 dpi, 600 dpi or Auto. Dial numbers  If you chose E-Mail Color PDF, go to step k. You can change or delete a Speed Dial number that has already been stored.
  • Page 40 Chapter 4 Do one of the following:  If you chose Name:, enter the name (up to 15 characters) by pressing the buttons on the Touchscreen. Press OK.  If you chose Number/Address:, enter the E-mail address (up to 60 characters) by pressing the buttons on the Touchscreen.

  • Page 41: Making Copies

    Making copies How to copy Copy settings Press Copy and then press d or c to choose The following steps show the basic copy the setting you want. operation. You can change the following copy settings: When you want to make a copy, press (Basic User's Guide) the Copy button on the Touchscreen.

  • Page 42: Printing Data From A Usb Flash Memory Drive Or Digital Camera Supporting Mass Storage

    With the Direct Print feature, you do not need Choose Brother DCP-XXXX Printer (1) a computer to print data. You can print by just and check the Print to file box (2).

  • Page 43: Printing Data Directly From The Usb Flash Memory Drive Or Digital Camera Supporting Mass Storage

    Printing data from a USB Flash memory drive or digital camera supporting mass storage Printing data directly Note from the USB Flash • Make sure your digital camera is turned memory drive or digital • If an error occurs, the USB memory menu camera supporting will not appear on the LCD.
  • Page 44 Chapter 6 Do one of the following: Important  Press Print Settings. Go to • To prevent damage to your machine, DO step f. NOT connect any device other than a digital camera or USB Flash memory drive  If you do not want to change the to the USB direct interface.

  • Page 45: Changing The Default Settings For Direct Print

    Printing data from a USB Flash memory drive or digital camera supporting mass storage Changing the default settings for direct print You can change the default settings for Direct Print. Connect your USB Flash memory drive or digital camera to the USB direct interface on the front of the machine.

  • Page 46: How To Print From A Computer

    (uu Software User's Guide: Printing for ® Windows or Printing and Faxing for Macintosh) Install the Brother printer driver from the Installer CD-ROM. (uu Quick Setup Guide) From your application, choose the Print command. Choose the name of your machine in the...

  • Page 47: How To Scan To A Computer

    Using ControlCenter4 eliminates the need to manually launch specific applications. Load your document. (See How to load documents uu page 25.) Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
  • Page 48 Chapter 8 Set the scanning configuration. Click Configuration, then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Confirm that PDF (*.pdf) is selected from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
  • Page 49 How to scan to a computer Click File. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

  • Page 50: Changing The Scan Button Settings

    Scan button settings You can change your machine’s Scan button settings using ControlCenter4. Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model pull-down list.
  • Page 51 How to scan to a computer Choose the File tab. You can change the default settings. 1 You can choose the file type from the pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.

  • Page 52: Scanning Using The Scan Button

    Chapter 8 Scanning using the Scan button Load your document. (See How to load documents uu page 25.) Press Scan. Press Scan to PC. Press File. (For Network users) Press a or b to choose the destination computer you want to send to. Press OK.

  • Page 53: A Routine Maintenance

    Routine maintenance Replacing the consumable items The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing.
  • Page 54 LCD messages Consumable item Approximate life How to replace Model name to prepare Toner cartridge See page 48. 1 2 3 3,000 pages TN-3330 Toner Low Prepare New 1 2 4 8,000 pages TN-3380 Toner 1 2 5 12,000 pages TN-3390 Cartridge.
  • Page 55 • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program. If you choose not to return your used items, please discard the used consumable according to local regulations, keeping it separate from domestic waste.

  • Page 56: Replacing The Toner Cartridge

    When the LCD shows Replace Toner the machinfe will stop printing until you replace can print approximately 12,000 pages the toner cartridge. A new Brother Original Actual page count will vary depending on toner cartridge will reset the Replace Toner your average type of document.
  • Page 57 Routine maintenance Replacing the toner cartridge WARNING Leave the machine turned on for 10 minutes for the internal fan to cool HOT SURFACE the extremely hot parts inside the After you have just used the machine, some machine. internal parts of the machine will be extremely hot.
  • Page 58 Important WARNING • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of • DO NOT put a toner cartridge or a toner disposable paper underneath it in case cartridge and drum unit assembly into a you accidentally spill or scatter toner.
  • Page 59 • To avoid print quality problems, DO NOT index.html for instructions on how to return touch the shaded parts shown in the your used items to the Brother recycling illustrations. program. If you choose not to return your used items, please discard the used items according to local regulations, keeping it <Toner cartridge>...
  • Page 60 • If an unpacked drum unit is put in direct illustrations. sunlight or room light, the unit may be damaged. • Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges.
  • Page 61 Routine maintenance Close the front cover of the machine. Note Make sure that you put in the toner Note cartridge correctly or it may separate from After you replace a toner cartridge, DO the drum unit. NOT turn off the machine's power switch or open the front cover until the LCD Clean the corona wire inside the drum clears the Please Wait message and...

  • Page 62: Replacing The Drum Unit

    Drum Unit The drum unit has exceeded its rated life. Please replace the drum unit with a new one. We recommend that a Brother Original drum unit is installed at this time. After replacement, reset the drum counter by following the instructions included with the new drum unit.
  • Page 63 Routine maintenance Take out the drum unit and toner Important cartridge assembly. • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 64 Important WARNING • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold • DO NOT put a toner cartridge or a toner water. cartridge and drum unit assembly into a •...
  • Page 65 • Go to http://www.brother.com/original/ index.html for instructions on how to return your used items to the Brother recycling program. If you choose not to return your used items, please discard the used items according to local regulations, keeping it separate from domestic waste.
  • Page 66 Put the drum unit and toner cartridge assembly back into the machine. Close the front cover of the machine. Resetting the drum counter When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps.

  • Page 67: Cleaning And Checking The Machine

    Routine maintenance Cleaning and Checking Cleaning the outside of the machine the machine Turn off the machine. Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you Disconnect the interface cables from the replace the toner cartridge or the drum unit, machine, and then unplug the power make sure that you clean the inside of the cord from the electrical socket.

  • Page 68: Cleaning The Scanner Glass

    Cleaning the scanner glass Remove anything that is stuck inside the paper tray. Turn off the machine. Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to Disconnect all cables, and then unplug remove dust. the power cord from the electrical socket.
  • Page 69 Routine maintenance Lift the document cover (1). Note Clean the white plastic surface (2) and In addition to cleaning the scanner glass scanner glass (3) underneath it with a and glass strip with a soft lint-free cloth soft lint-free cloth moistened with water. moistened with water, run your finger tip over the glass to see if you can feel anything on it.

  • Page 70: Cleaning The Corona Wire

    Cleaning the corona wire Take out the drum unit and toner cartridge assembly. If you have print quality problems or the LCD shows Drum Error, clean the corona wire as follows: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 71 Routine maintenance Clean the corona wire inside the drum Important unit by gently sliding the green tab back • We recommend that you put the drum unit and forth several times. and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.

  • Page 72: Cleaning The Drum Unit

    Cleaning the drum unit Press the front cover release button and then open the front cover. If your printout has dots at 94 mm intervals, follow the steps below to solve the problem. Make sure that the machine is in the Ready mode.
  • Page 73 Routine maintenance Important WARNING • We recommend that you put the drum unit and toner cartridge assembly on a piece of HOT SURFACE disposable paper or cloth in case you After you have just used the machine, some accidentally spill or scatter toner. internal parts of the machine will be •...
  • Page 74 Push down the green lock lever and take Use the numbered markers next to the the toner cartridge out of the drum unit. drum roller to find the mark. For example, a dot in column 2 on the check sheet would mean that there is a mark in the "2"...
  • Page 75 Routine maintenance Turn the drum unit gear toward you by Put the toner cartridge back into the hand while checking the surface of the drum unit until you hear it lock into place. suspected area. If you put the cartridge in correctly, the green lock lever on the drum unit will lift automatically.

  • Page 76: Cleaning The Paper Pick-Up Rollers

    Cleaning the paper pick-up Put the drum unit and toner cartridge assembly back into the machine. rollers Cleaning the paper pick-up roller periodically may prevent paper jams by ensuring the correct feeding of the paper. If you have paper feed problems, clean the pick-up rollers as follows: Turn off the machine.
  • Page 77 Routine maintenance Tightly wring out a lint-free cloth soaked Plug the machine’s power cord back into in lukewarm water, and then wipe the the electrical socket first, then connect separator pad (1) on the paper tray to all cables. remove dust. Turn on the machine.

  • Page 78: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and then follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 79: Error And Maintenance Messages

    The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 80 Error Message Cause Action  The DIMM is not installed  Turn off the machine and remove the DIMM Error correctly. DIMM.  The DIMM is broken. (uu Advanced User's Guide: Installing extra memory)  The DIMM does not meet the required specifications.
  • Page 81 Troubleshooting Error Message Cause Action The paper is jammed in the See Paper is jammed in paper tray 1 or tray 2 Jam Tray 1 paper tray of the machine. uu page 80. Jam Tray 2 The number of pages you are Contact your administrator to check your Limit Exceeded allowed to print has been...
  • Page 82 (See Resetting the drum counter uu page 58.) installed. It is time to replace the fuser Call Brother customer service or a Brother Replace Parts unit. Authorized Service Center to replace the fuser Fuser Unit...
  • Page 83 Troubleshooting Error Message Cause Action It is time to replace the laser Call Brother customer service or a Brother Replace Parts unit. Authorized Service Center to replace the laser Laser Unit unit. It is time to replace the paper Call Brother customer service or a Brother Replace Parts feeding kit.
  • Page 84 Error Message Cause Action A defective USB device or a Unplug the device from the USB direct Unusable Device high power consumption USB interface. Turn the machine off and then on Remove the device has been connected to again. Device. Turn the the USB direct interface.

  • Page 85: Document Jams

    Troubleshooting Document Jams Document is jammed under the document cover Document is jammed in the Take out any paper from the ADF that is top of the ADF unit not jammed. Lift the document cover. Take out any paper from the ADF that is not jammed.

  • Page 86: Removing Small Documents Jammed In The Adf

    Removing small documents Document is jammed at the jammed in the ADF output tray Lift the document cover. Take out any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.

  • Page 87: Paper Jams

    Troubleshooting Paper Jams When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides (1) on Always remove all paper from the paper tray both sides of the tray. and straighten the stack when you add new paper.

  • Page 88: Paper Is Jammed In Paper Tray 1 Or Tray 2

    Paper is jammed in paper tray 1 Use both hands to slowly pull out the jammed paper. or tray 2 If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps: Pull the paper tray completely out of the machine.

  • Page 89: Paper Is Jammed At The Back Of The Machine

    Troubleshooting Paper is jammed at the back Slowly take out the drum unit and toner cartridge assembly. The jammed paper of the machine may be pulled out with the drum unit and toner cartridge assembly, or this may If the LCD shows Jam Rear, a paper jam release the paper so you can pull it out has occurred behind the back cover.
  • Page 90 Important WARNING • We recommend that you put the drum unit and toner cartridge assembly on a piece of HOT SURFACE disposable paper or cloth in case you After you have just used the machine, some accidentally spill or scatter toner. internal parts of the machine will be •...
  • Page 91 Troubleshooting Open the back cover. Pull the green tabs at the left and right hand sides toward you and fold down the fuser cover (1). WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be Using both hands, gently pull the extremely hot.

  • Page 92: Paper Is Jammed Inside The Machine

    Paper is jammed inside the Close the fuser cover (1). machine If the LCD shows Jam Inside, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 93 Troubleshooting Slowly take out the drum unit and toner Note cartridge assembly. The jammed paper Pulling the jammed paper downward may be pulled out with the drum unit and allows you to remove the paper easier. toner cartridge assembly, or this may release the paper so you can pull it out Press the front cover release button and from inside of the machine.
  • Page 94 Important WARNING • We recommend that you put the drum unit and toner cartridge assembly on a piece of HOT SURFACE disposable paper or cloth in case you After you have just used the machine, some accidentally spill or scatter toner. internal parts of the machine will be •...
  • Page 95 Troubleshooting Push down the green lock lever and take Note the toner cartridge out of the drum unit. Make sure that you put the toner cartridge Remove the jammed paper if there is in correctly or it may separate from the any inside the drum unit.

  • Page 96: Paper Is Jammed In The Duplex Tray

    Paper is jammed in the duplex WARNING tray HOT SURFACE If the LCD shows Jam Duplex, follow these After you have just used the machine, some steps: internal parts of the machine will be Leave the machine turned on for extremely hot.
  • Page 97 Troubleshooting Pull the duplex tray completely out of the Make sure that the jammed paper does machine. not remain under the machine from static electricity. Put the duplex tray back into the Pull the jammed paper out of the machine. machine or out of the duplex tray.

  • Page 98: If You Are Having Difficulty With Your Machine

    • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 99 Troubleshooting Printing difficulties (continued) Difficulties Suggestions The machine prints the first couple Check the settings in your application to make sure that it is set up to work with of pages correctly, then some your machine. pages have text missing. Your computer is not recognising the machine’s input buffer’s full signal.

  • Page 100: Paper Handling Difficulties

    Paper handling difficulties Difficulties Suggestions The machine does not feed paper. If the LCD shows the Paper Jam message and you still have a problem, see Error and maintenance messages uu page 71. If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight.

  • Page 101: Copying Difficulties

    Scanning difficulties Difficulties Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click ® starting to scan. (Windows Scan Settings, Select to choose the Brother TWAIN/WIA driver.

  • Page 102: Network Difficulties

    (Windows installed. If the Security Software warning appears on the PC screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software,...
  • Page 103 If your machine is connected to a PC with a USB interface, you cannot print EPS data that includes binary. You can print EPS data at the machine via a network. To install the BR-Script3 printer driver over the network, visit the Brother Solutions Center at http://solutions.brother.com/.

  • Page 104: Improving The Print Quality

    Note Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources. To get the best print quality, we suggest using the recommended paper. Check that you use paper that meets our specifications.
  • Page 105 Put in a new toner cartridge. uu Replacing the toner cartridge uu page 48  The fuser unit may be contaminated. Call Brother customer service for support.  Make sure that you use paper that meets our specifications. Rough- surfaced paper may cause the problem.
  • Page 106 Examples of poor print Recommendation quality  Make sure that you use paper that meets our specifications. uu Acceptable paper and other print media uu page 20  Choose Thick Paper mode in the printer driver, choose Thick in the machine’s Tray Setting menu or use thinner paper than you are currently using.
  • Page 107 Troubleshooting Examples of poor print Recommendation quality  Clean the corona wire inside the drum unit. uu Cleaning the corona wire uu page 62 ABCDEFGH  The drum unit may be damaged. Put in a new drum unit. abcdefghijk A B C D uu Replacing the drum unit uu page 54 a b c d e 0 1 2 3 4...
  • Page 108 The fuser unit may be contaminated. Printed pages have toner smudges down the page Call your Brother dealer for service.  Make sure that foreign material such as a torn piece of paper, sticky notes or dust is not inside the machine and around the drum unit and toner cartridge.
  • Page 109 Troubleshooting Examples of poor print Recommendation quality  Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loose F G H A B C D E against the paper stack.
  • Page 110 Examples of poor print Recommendation quality  Make sure that envelopes are printed with the back cover (face-up output tray) opened. uu Printing on thick paper, labels and envelopes from the MP tray uu page 15 Check the envelope type and quality. ...

  • Page 111: Machine Information

    You can reset all the machine's settings If you do not reboot your machine, back to the factory default. the reset will not complete and your settings will remain unchanged. Brother strongly recommends you perform this operation when you dispose Press Stop/Exit. of the machine. Note...

  • Page 112: C Menu And Features

    Menu and features On-screen Menu and mode programming buttons Your machine is designed to be easy to Access the main menu. operate with LCD on-screen programming Menu using the menu buttons on the Touchscreen. User-friendly programming helps you take full Access each mode and its advantage of all the menu selections your menu of temporary settings.

  • Page 113: Menu Table

    Menu and features Menu table The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu Level 1 Level 2 Level 3 Level 4 Options Descriptions...
  • Page 114 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Paper Type General Setup Tray Setting Tray#1 (Continued) (Continued) (Continued) Thin Plain* Thick Thicker Recycled Paper — Paper Size Sets the size and Tray#2 type of paper in paper (This menu tray #2.
  • Page 115 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Adjusts the beeper General Setup Beeper volume. (Continued) Med* High — Increases the page Ecology Toner Save yield of the toner Off* cartridge. — Range varies Conserves power.
  • Page 116 Menu Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Choose the Printer Emulation Auto (EPSON)* emulation mode. Auto (IBM) HP LaserJet BR-Script 3 Epson FX-850 IBM Proprinter — Prints a list of the Print Options Internal Font HP LaserJet machine’s internal...
  • Page 117 Menu and features Menu Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — — Lists information Print Reports Journal Report about your last 200 outgoing E-mails. (TX means Transmit.) — — — Lists your settings. User Settings —...
  • Page 118 Menu Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Boot Method — Chooses the BOOT Network Wired LAN TCP/IP Auto* method that best Static suits your needs. RARP BOOTP DHCP (IP Boot Specifies the number of attempts Tries) [00000-32767] the machine will try...
  • Page 119 — Enable or Disable IPv6 the IPv6 protocol. If Off* you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. — — Chooses the Ethernet Auto* Ethernet link mode. 100B-FD 100B-HD...
  • Page 120 Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Name Enter the SMTP E-Mail Setup Server SMTP SMTP Server Network (Up to 64 server address. (Continued) (Continued) characters) IP Address [000-255]. [000-255]. [000-255]. [000-255] Enter the SMTP SMTP Port port number.
  • Page 121 Menu and features Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Verify the POP3 E-Mail Setup Server POP3 Verify POP3Cert. On Network Server Certificate (Continued) (Continued) (Continued) (Continued) Off* automatically. Enables or disables APOP APOP. Off* Setup Mail TX Sender Subject —...
  • Page 122 Menu Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — — You can check the Machine Info. Serial No. serial number of your machine. — — You can check the Page Counter Total number of total List pages the machine has printed during its...
  • Page 123 Menu and features Menu Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — Puts the date and See . Initial Setup Date&Time Date&Time time on the LCD. — Changes to Daylight Auto Daylight Saving Time automatically. —...
  • Page 124 Copy Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page — — — You can choose the Quality Auto* Copy resolution for Text your type of document. Photo Graph Enlarge/Reduce — — — — 100%* 104% EXE  LTR You can choose the Enlarge enlargement ratio for...
  • Page 125 Menu and features Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page — — — Chooses the tray that Tray Use Tray#1 Only will be used for the Tray#2 Only copy operation. MP Only MP>T1>T2* T1>T2>MP (Tray#2 and T2 appear only if you installed Tray 2.) —...
  • Page 126 Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Page — After you make Favorite Settings Store Favorite:1 Rename changes to the Favorite:2 Rename following settings, you can store them Favorite:3 Rename as one of your Favorite settings: Quality Enlarge/Reduce Duplex Copy...
  • Page 127 Menu and features Scan Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — You can choose the Scan to USB Quality Color 100 dpi* scan resolution and Color 200 dpi file format for your document. Color 300 dpi Color 600 dpi Color Auto Gray 100 dpi...
  • Page 128 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — — Enter a file name for Scan to USB File Name the scanned data. (Continued) Glass ScanSize — — To scan a Letter, Legal or Folio size Letter document, you'll need to change the...
  • Page 129 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page (Profile name) — (If you chose a Scan to Network File Type Color or Gray (Continued) ® (Windows option in the Quality setting) (Continued) PDF* PDF/A Secure PDF Signed PDF JPEG...
  • Page 130 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Scan to FTP (Profile name) — You can choose the Quality Color 100 dpi* scan resolution and Color 200 dpi file format for your document. Color 300 dpi Color 600 dpi Color Auto Gray 100 dpi Gray 200 dpi...
  • Page 131 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page (Profile name) Glass ScanSize — To scan a Letter, Scan to FTP Legal or Folio size (Continued) (Continued) Letter document, you'll need to change the Legal/Folio Glass Scan Size setting.
  • Page 132 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page (If you chose a Scan to E-mail Manual/ File Type B&W option in (Continued) (Continued) Address Book the Quality (Continued) setting) PDF* PDF/A Secure PDF Signed PDF TIFF — Chooses the duplex Duplex Scan DuplexScan :...
  • Page 133 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Setting Help — — If you want to change Scan to PC E-Mail Scan to PC settings, (Continued) (Continued) you must use the ControlCenter. See the Software User's Guide for details.
  • Page 134 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — — — You can scan data by Web Service Scan using web Service (Appears protocol. when you Scan for E-mail — — — install a Web Service Scan, —...

  • Page 135: Other Functions

    Menu and features Other Functions Direct Print Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Direct Print (Select File) Sets the paper size Print Paper Size when printing directly Settings Letter (No. of Prints from the USB flash (001–999)) memory drive.
  • Page 136 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page (Select File) Chooses the duplex Direct Print Print Duplex Long Edge print format when Settings (Continued) (Continued) Short Edge (No. of Prints printing directly from (001–999)) the USB Flash Off* memory drive.
  • Page 137 Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page — Sets the default Direct Print Default Settings Paper Type Thin media type when (Continued) (Continued) Plain* printing directly from the USB flash Thick memory drive. Thicker Recycled Paper Label...
  • Page 138 Secure Print Level 1 Level 2 Level 3 Level 4 Options Descriptions Page (Select User) (Select You can print data Secure Print Password: Print Secure Print saved in the memory Delete Job) drive when you enter your four-digit password. (The Secure Print button on the LCD becomes active...

  • Page 139: Entering Text

    Menu and features Entering text When you are setting certain menu selections, you may need to enter text into the machine. Press repeatedly to choose between letters, numbers or special characters. Press change between upper case and lower case, as needed when entering an E-mail address. Inserting spaces To enter a space, press the space key button or c.

  • Page 140: D Specifications

    Specifications General Model DCP-8250DN Printer Type Laser Print Method Electrophotographic Laser Printer Memory Capacity Standard 128 MB Optional 1 slot: DDR2 SO-DIMM (144–pin) up to 256 MB LCD (liquid crystal display) Wide Touchscreen 5 in. (126 mm) Colour LCD Power Source...
  • Page 141 Specifications Model DCP-8250DN Noise Level Sound Printing m = 59 dB (A) Pressure Ready m = 37 dB (A) Printing m = 54 dB (A) (Quiet Mode) Sound Power Copying For Germany, Austria, Belgium: d = 6.63 B (A) For Other countries: d = 6.59 B (A)

  • Page 142: Document Size

    Document Size Model DCP-8250DN Document Size ADF Width 147.3 to 215.9 mm (Single-sided) ADF Length 147.3 to 355.6 mm Scanner Glass Width Max. 215.9 mm Scanner Glass Max. 355.6 mm Length Document Size ADF Width 147.3 to 215.9 mm (2-sided (Duplex)) ADF Length 147.3 to 355.6 mm...

  • Page 143: Print Media

    Specifications Print media Model DCP-8250DN Paper Input Paper Tray Paper Type Plain Paper, Thin Paper, Recycled Paper (Standard) Paper Size A4, Letter, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive, Legal, Folio Paper Weight 60 to 105 g/m...

  • Page 144: Copy

    Copy Model DCP-8250DN Copy Width Max. 210 mm Automatic 2-sided (Duplex) Copy Yes (from ADF) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 1200 × 600 dpi Resolution Less than 10.5 seconds at 23 °C / 230 V...

  • Page 145: Scanner

    Automatic 2-sided (Duplex) Scanning Yes (from ADF) Greyscale 256 levels For the latest driver updates for the version of Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ® Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows...

  • Page 146: Printer

    Printer Model DCP-8250DN Automatic 2-sided (Duplex) Print Emulations ® PCL6, BR-Script3 (PostScript 3™), IBM Proprinter XL, Epson FX-850 1200 dpi × 1200 dpi, HQ1200 (2400 dpi × 600 dpi) quality, Resolution 600 dpi × 600 dpi Print Speed Up to 18 sides/minute (Up to 9 sheets/minute)

  • Page 147: Interfaces

    Specifications Interfaces Model DCP-8250DN Hi-Speed USB 2.0 It is recommended you use a USB 2.0 cable (Type A/B) that is no more than 2.0 metres long. Ethernet 10BASE-T / 100BASE-TX / 1000BASE-T Use a straight-through Category 5e (or greater) Shielded Twisted-Pair (STP) cable.

  • Page 148: Direct Print Feature

    DCP-8250DN Compatibility PDF version 1.7 , JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), XPS version 1.0 Interface USB direct interface PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.

  • Page 149: Computer Requirements

    Specifications Computer requirements Minimum System Requirements and Supported PC Software Functions Computer Platform & Processor Minimum Recommended Hard Disk Space Supported Supported Operating System Minimum Speed to install Version Software Interface Functions Drivers Applications ® ® ® ® 128 MB 256 MB 150 MB 500 MB...
  • Page 150 ® Intel Processor Ethernet) 10.7.x For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third-party USB ports are not supported. ® ® Nuance™ PaperPort™ 12SE supports Microsoft SP3 or higher for Windows XP and SP2 or higher for Windows ®...

  • Page 151: Consumable Items

    Specifications Consumable items Model DCP-8250DN Model Name Toner Inbox Approx. 8,000 pages A4 or Letter page Cartridge Standard TN-3330 Approx. 3,000 pages A4 or Letter page High Yield TN-3380 Approx. 8,000 pages A4 or Letter page Super High TN-3390 Approx. 12,000 pages A4 or Letter page...

  • Page 152: Network (Lan)

    TTLS), Kerberos See Computer requirements uu page 141. ® (For Windows users) Brother BRAdmin Light is available from the CD-ROM provided with the machine. (For Macintosh users) Brother BRAdmin Light is available as a download from http://solutions.brother.com/. ® (For Windows users) If you require more advanced machine management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/.

  • Page 153: Index

    Index ADF (automatic document feeder) Greyscale ..........137 using .............25 Apple Macintosh See Software User's Guide. HELP LCD messages ........104 Menu Table ........105 Cleaning Home key ..........6 corona wire ...........62 drum unit ..........64 scanner ..........60 Labels ........13 Consumable items ......
  • Page 154 Out of Memory message ......74 Scan a document to a computer ..... 39 Scanner glass using ............. 26 Scanning Paper ............20 See Software User's Guide. how to load ..........11 Search ............. 27 in multi-purpose tray ......13 Serial number in paper tray ........11 how to find recommended ........
  • Page 155 Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

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