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Aastra 6867i User Manual

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See also: Administrator's Manual , User Manual
Aastra Model 6867i SIP IP Phone
User Guide for Clearspan
Release 3.3.1 SP3
2897-001 - October 2014

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Summary of Contents for Aastra 6867i

  • Page 1 Aastra Model 6867i SIP IP Phone User Guide for Clearspan Release 3.3.1 SP3 2897-001 - October 2014...

  • Page 2: Software License Agreement

    Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy- right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic- tion of the Customer.

  • Page 3: Table Of Contents

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  • Page 7: Welcome

    Welcome The Aastra 6867i is a 9-line SIP phone designed for power users who demand a lot from both their phones and their net- works. The Aastra 6867i provides remarkable HD wideband audio and an enhanced speakerphone that utilizes dual microphones and advanced audio processing to achieve richer and clearer handsfree conversations.

  • Page 8: Requirements

    Use a PoE power injector or a PoE switch Installation and Setup If your System Administrator has not already setup your 6867i phone, please refer to the Aastra 6867i Installation Guide for basic installation and physical setup information. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 9: Getting Started

    Getting Started The 6867i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 10 Getting Started The 6867i phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.
  • Page 11 A configuration file is then created, and the phone restarts. Network Connected/Network Disconnected If your phone successfully connects to the network, the phone will go directly to the Home screen. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 12: Phone

    Check with your System or Network Admin- istrator for assistance. For more information about connecting your phone, see the Aastra 6867i IP Phone Installation Guide. Note: If the phone displays a No Service status message, you can still use the phone, but note that it is not registered with the Registrar.
  • Page 13 These dots indicate the number of softkey pages and their relative position. Off-Hook and Dialing Screen When you pickup the handset on the Home screen, the screen displays as follows: 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 14 The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6867i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and second “pages” to display all the rest of the configured softkeys (as per the figure below).
  • Page 15 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Aastra Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 16 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Aastra Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 17: Ui Navigation

    The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state. Moreover, the Multi-View Call screen is only accessible when more than one call is a ringing or connected state. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 18: Ip Phone Keys

    IP Phone Keys IP Phone Keys Key Panel The following sections describe the various 6867i phone key functions and how they can help you make and manage your calls and caller information.        ...

  • Page 19: Key Descriptions

    Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number. Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6867i IP phone has two default Line keys, each with LED indicator lights.

  • Page 20: Dialpad Keys

    Dialpad Keys The 6867i has a dialpad with digits 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6867i phone dialpad includes the following:...

  • Page 21: Making Calls

    Making Calls Making Calls This section describes ways to make calls on your 6867i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance button...

  • Page 22: Pre-Dialing A Number

    Press once to access the Redial List. Note: Press twice to dial the most recent number you dialed from the phone. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 23: Using Handsfree Speakerphone

    When handsfree is on, the speaker light turns on. Using a Headset The 6867i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Important! •...
  • Page 24 Making Calls On the 6867i, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset” page 38 Follow these steps to make and receive calls using a headset.

  • Page 25: Receiving Calls

    If you are already on the phone your incoming call should go directly to voicemail. Your phone screen dis- plays a voicemail icon displaying the number of pending messages. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 26: Handling Calls

    After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 27 Direct Transfer The 6867i IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the key or Xfer softkey and the direct transfer will be performed.
  • Page 28 You can complete a transfer to a contact in the directory. If you are in a call and initiate a transfer, you can navigate to the Directory screen and use the key to complete a blind or consultative transfer. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 29 When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6867i phone. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 30: Creating Conferencing Calls

    Conf softkey. Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 31 Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold). Note: Direct conferencing can be performed in either the Mult-View Call screen or Detailed View Call screen. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 32: Muting Your Audio

    To end a call, you first need to connect or reconnect to the call if not already connected (e.g. if your caller is on hold). Press or the Drop softkey to end the call. If connected through the handset, you can also place the handset back on hook to end the call. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 33: Options Menu

    Call Forward Lock • Password • Phone Lock Status Audio • Audio Mode • Headset • Ring Tones • Tone Set Display Dialpad • Live Dialpad • Speed Dial Edit Restart 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 34: Language

    Input Language option. The default input language setting is English. Press on the phone to enter the Options List. Navigate to the Language option and press the button or Select softkey. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 35: Time And Date

    Settings: – Time Format – Daylight Savings – Date Format • Time Zone • Set Date and Time: – Use Network Time (configure time servers) – Enter Time and Date 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 36 30 min summertime • 1h summertime • Automatic (default) Press the 3 key to move to back to the options column and press the 2 key to highlight Date Format. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 37 Use the 5 and 2 keys to scroll through and choose the time zone that applies to your area. The default time zone is US-Eastern. Press the Save softkey to save your changes. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 38: Call Forward

    You can access Call Forward settings from the Options menu or from a configured Call Forward softkey. For more information, refer to “Call Forward Key” page 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 39: Lock

    UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Paging Key” page Press on the phone to enter the Options List. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 40 At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button and press the button. Resetting a User Password If you forget your password, contact your System Administrator. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 41: Status

    Options List. Press the button to enter the Status menu. Use the 5 and 2 keys to scroll the through the following status items: • Firmware Info • Network 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 42 If the Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored. • Error Messages Note: Press the Copyright softkey to view copyright information. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 43: Audio

    Audio Mode The 6867i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
  • Page 44 Ring Tones and Tone Set There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 45 Use the 5 and 2 keys to scroll through and choose the desired ring tone (Tone 1 through Tone 5, or Silent). Press the Save softkey to save your changes. The ring tone you select is immediately applied to the IP phone. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 46: Display

    For example, if you set the brightness timer to 60, when the phone reaches 60 seconds of inactivity, the LCD backlight goes off. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 47: Dialpad

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6867i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With...
  • Page 48 Dial key. If you want to use a different line, press the 3 or 4 keys to select another line. Press the Save softkey to save the speed dial information to the key you selected. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 49: Restart

    When the prompt, Restart Phone? appears, press the Restart softkey or navigate to the Yes button and press the button. If you do not wish to restart your phone, press Cancel or No. Note: Your phone is out of service temporarily during the restart and reboot process. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 50: Ip Phone Keys

    IP Phone Keys IP Phone Keys Line and Call Appearances The 6867i has two hard line/call appearance buttons each with a corresponding status light. Line/Call Appearances These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of.

  • Page 51: Programmable Softkeys

    Press or the Quit softkey at any time to exit. Programmable Softkeys Your 6867i has six multi-functional left softkeys and four multi-functional bottom softkeys: • Six left softkeys: programmable non-state-based softkeys (up to 20 programmable functions) • Four bottom softkeys: programmable state-based softkeys (up to 18 programmable functions)

  • Page 52: State-Based Softkeys

    (None) • State-Based Softkeys On the 6867i phone’s bottom softkeys, your System Administrator can configure a specific state to display when a soft- key is being used. The following table describes the states available to configure for the softkeys. State...

  • Page 53: Acd (Automatic Call Distribution) Keys

    If you have AsstOptIn and AsstOptOut softkeys on your phone, you have this ability. Press AsstOptIn to opt in to an executive’s pool, or AsstOptOut to opt out of the pool. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 54: Blf (Busy Lamp Field)

    For more information about this parameter, see “Switch UI Focus to Ringing Line” page • BLF/Xfer and BLF: A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of the 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 55: Call Forward Key

    On checkbox beside the respective Call Forward mode and press the button to enable the Call Forward mode. Press the Save softkey to save your changes. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 56: Call Logs

    The Call Pull function retrieves an existing active call from another one of your devices. Press the Call Pull softkey to move an active call from another endpoint to the 6867i phone. For example, you can move a call from your mobile phone to your desk phone.

  • Page 57: Callers List

    The Callers List is a stored log of your incoming calls. The 6867i telephone stores information on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
  • Page 58 In the Callers List, pressing the Edit softkey allows you to edit the entry’s number prior to dialing out. Press the key. Use the 5 and 2 keys to scroll through the entries in the Callers List. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 59 Use the following procedure to delete all items from the Callers List. Press the key. Use the 5 and 2 keys to scroll through the entries in the Callers List. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 60 To exit the Callers List, press the key, key or the Quit softkey. The missed calls message on the Home screen is cleared upon exit. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 61: Conference Key

    If call filtering is enabled, executives can activate or deactivate it using the ExecFilAct and ExecFilDeact softkeys. When call filtering is deactivated, all calls are routed to the executive. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 62: Flash

    Flash Your System Administrator can set a key to generate a flash event when it is pressed on the 6867i by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 63: Park/Pickup Keys

    Park/Pickup Keys The 6867i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. When a call comes in and you pickup the handset, you can press the applicable Park key to park the call. After the call is parked, you can press the Pickup key, followed by the applicable value to pickup the call.

  • Page 64: Redial

    You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6867i, you access the Redial List by the key.

  • Page 65: Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6867i to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
  • Page 66 In the Label field (if applicable), enter a label to apply to the key. Note: If necessary, use the ABC softkey to specify uppercase letters or lowercase letters when entering the label. 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 67: Speed Dial/Xfer

    Speed Dial/Xfer and Blind Transfer: When the phone is connected to a call, pressing the Speed Dial/Xfer key blind transfers the call to the predefined target. If transferring a call fails, a message Transfer Failed displays, and you can reconnect the call (get the call back) by press- 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 68: Sprecode Key

    20. Voicemail The Voicemail feature on the 6867i phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. Press the Voicemail softkey on the phone if your System Administrator has configured it.

  • Page 69: Additional Features

    LCD display. This parameter is disabled by default (no digits display when dialing). Goodbye Key Cancels Incoming Calls The 6867i has a feature that allows the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call.

  • Page 70: Group Paging

    The 6867i in the local network listens for RTP on the preconfigured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 71: Message Waiting Indicator

    The phones include an enhanced SCA for the call managers that support call bridging and allows two or more SCA users to be connected in a call with a third party. 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 72 The following tables provide the key states and LED/image behavior in an SCA bridge call for users involved in an SCA call (local) and users not involved in the SCA call (remote). 6867i User Guide for Clearspan – 2897-001 – October 2014...

  • Page 73: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6867i phone the same way you would on a reg- ular telephone.

  • Page 74: Stuttered Dial Tone

    Switch UI Focus to Ringing Line Your System Administrator can configure a feature on the 6867i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 75: Model M680I And M685I Expansion Modules

    Model M680i and M685i Expansion Modules Model M680i and M685i Expansion Modules The 6867i IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M685i provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.

  • Page 76: Troubleshooting Solutions

    Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Aastra 6867i Installation Guide for details.

  • Page 77: Clearspan Feature Access Codes

    Deactivates the Call Forwarding Busy service. Upon deactivation, calls ring on the user’s phone Deactivation unless the user has another service set up, such as Call Forwarding Always, Call Forwarding No Answer, or Do Not Disturb. 6867i User Guide for Clearspan– 2897-001 – October 2014...
  • Page 78 This feature can be used from the primary location, from a Shared Call Appearance alternate location, or from a Clearspan Anywhere loca- tion. 6867i User Guide for Clearspan– 2897-001 – October 2014...
  • Page 79 This feature access code is available to supervisors with the Call Center Monitoring service assigned. Last Number Redial Dials the most recently dialed phone number called from the user’s extension. 6867i User Guide for Clearspan– 2897-001 – October 2014...
  • Page 80 Voice Mail Retrieval Allows users to retrieve Clearspan and third-party voice mail. Voice Portal Access Allows users to access their Voice Portal. 6867i User Guide for Clearspan– 2897-001 – October 2014...

  • Page 81: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the prod- uct at no charge, if returned within the Warranty Period.
  • Page 82 6867i User Guide for Clearspan – 2897-001 – October 2014...
  • Page 83 Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation.

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