Page 1: User Guide
Aastra Model 6867i SIP IP Phone User Guide Release 3.3.1 SP3 41-001524-00 REV00 – 04.2014...
Page 2: Software License Agreement
Software in object form solely with the Equipment for which the Soft- ware was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy- right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic- tion of the Customer.
Page 3: Table Of Contents
................17 Phone Options via the Aastra Web UI .
Page 4 Content Restart .....................53 Emergency Dial Plan .
Page 5 Content Making Calls ....................102 Dialing a Number .
Page 6 Content Group RTP Paging ..................160 Shared Call Appearance (SCA) Call Bridging .
Page 7: Welcome
About this Guide This guide explains how to use the basic features of your new 6867i phone. Not all features listed are available by default. Contact your System or Network Administrator to find out which features and services are available to you on your system.
Page 8: Requirements
Use a PoE power injector or a PoE switch Installation and Setup If your System Administrator has not already setup your 6867i phone, please refer to the Aastra 6867i Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP IP Phones Administrator Guide.
Page 9: Ip Phone Keys
IP Phone Keys Key Panel The following sections describe the various 6867i phone key functions and how they can help you make and manage your calls and caller information.           ...
Page 10: Key Description
For more information, see “Redial” page 105. Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6867i IP phone has two default Line keys, each with LED indicator lights. For more information, see “Line and Call Appearances”...
Page 11 IP Phone Keys Description Conference Key - Begins a conference call with the active call. For more information, see “Conferencing Calls” page 116. Presence Key - Accesses the partial and full contact presence information screens, which provide more detailed infor- mation about the selected contact.
Page 12: Dialpad Keys
IP Phone Keys Dialpad Keys The 6867i has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6867i phone dialpad includes the following:...
Page 13: Getting Started
Getting Started The 6867i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 14 Getting Started Important! Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information. If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens and then displays the Home screen.
Page 15 Check with your System or Network Admin- istrator for assistance. For more information about connecting your phone, see the Aastra 6867i IP Phone Installation Guide. Note: If the phone displays a No Service status message you can still use the phone but note that it is not registered with the Registrar.
Page 16: Phone
Getting Started UI Overview Home Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Home screen. The Home screen displays the current line, your name (SIP screen name), the date and time, and various important status messages.
Page 17 Getting Started In addition to the phone/line status indicators, status messages with regards to the following are displayed on the Home screen when the situation arises: • Number of missed calls • Phone lock status • SCA Caller IDs • XML-related text •...
Page 18 The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6867i has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and second “pages” to display all the rest of the configured softkeys (as per the figure below).
Page 19 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Aastra Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. 41-001524-00 REV00 – 04.2014...
Page 20 Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Aastra Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. 41-001524-00 REV00 – 04.2014...
Page 21: Ui Navigation
Getting Started UI Navigation UI navigation is easily performed using the navigation keys located to the right of the LCD screen. Navigation Keys/ Select Button 3 and 4 navigation keys are used to switch to the different screens and the 5 and 2 keys are used to highlight and scroll through the different lines/calls on the respective screen.
Page 22 Getting Started The figure below provides a visual representation of the different screens and the UI behavior when a navigation key is pressed. Home Screen Line Selection Screen Multi-View Call Screen Detailed-View Call Screen Press Right Press Right Press Right Press Left Press Left Press Left...
Page 23: Methods Of Customizing Your Phone
Using the Options key on the IP phone • Using the Aastra Web UI in an Internet browser window from your PC Phone Options via the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI. These options allow you to cus-...
Page 24 Methods of Customizing Your Phone Icon Option • Speed Dial Edit Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options List Your System Administrator may configure a simplified Options List for your phone.
Page 25 Methods of Customizing Your Phone Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List. To go to an option, use 3 and 4 to navigate to the main option and 5 and 2 to scroll through the sub options. Press the button or Select softkey to select an option.
Page 26: Phone Options Via The Aastra Web Ui
Phone Options via the Aastra Web UI In addition to the IP phone UI options, you can customize options on the IP phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, “Finding Your Phone’s IP Address”...
Page 27 Expansion Module - Allows you to configure an additional 16 softkeys with a M680i Expansion Module if it is attached to the phone. This option displays on the side menu of the Aastra Web UI only if an Expansion Module is attached. Not all functions in the table above apply to the expansion modules.
Page 28 • Ring Tones (global and per-line basis) • Time and Date Settings • Language Settings Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6867i. 41-001524-00 REV00 – 04.2014...
Page 29: Phone Status
Phone Status You can view the status of your phone using the IP phone UI or the Aastra Web UI. Phone Status via IP Phone UI The Status option on the IP phone displays the status of your phone to the LCD display.
Page 30 Phone Status • Storage Note: If the Callers List or Redial List is full, the Storage screen displays information regarding the age of the oldest record stored in memory for the respective list instead of the total number of records stored. •...
Page 31: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
Page 32: Phone Status Via The Aastra Web Ui
Phone Status Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.
Page 33 Phone Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.
Page 34: Customizing Your Phone
IP Phone UI and Web UI Language The IP phones support several different languages. You can have the IP phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, config- uration parameters, etc.) display in that language.
Page 35 System Administrator. Press the Save softkey to save your changes. The change is dynamic. When you exit the Options List, the phone and Aastra Web UI display all menu items in the language you selected.
Page 36 You can configure the Input Language feature using the Aastra Web UI or the IP phone UI. The following tables identify the language characters that you can use to enter text and characters on the 6867i. Dialpad Input Alphabet Tables...
Page 37 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
Page 38 Customizing Your Phone Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
Page 39 Available input languages are dependent on the configuration enabled by your System Administrator. Press the Save softkey to save your changes. The change is dynamic. The phone and the Aastra Web UI allow you to enter text and characters in the language you selected.
Page 40 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The phone and the Aastra Web UI allow you to enter text and characters in the language you selected. Latin 2 Character Set The 6867i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Aastra Web UI.
Page 41: Time And Date
Note: All time and date settings can be configured using the IP phone UI. Time/Date Formats and Time Servers are the only two time and date settings that can be configured using the Aastra Web UI. Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI...
Page 42 Customizing Your Phone Press the 3 key to move to back to the options column and press the 2 key to highlight Daylight Savings. With Daylight Savings highlighted press the 4 key to move to selection column. Use the 5 and 2 keys to scroll through and choose the desired daylight savings setting. Valid values are: •...
Page 43 Customizing Your Phone Time Zone Configuring the Time Zone Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List. Navigate to the Time and Date > Time Zone option and press the button or Select softkey. A list of time zones displays for different areas of the world.
Page 44 Customizing Your Phone If you want to synchronize the time and date using a time server, ensure there is a checkmark in the box corresponding to the Use Network Time setting. If there is no checkmark, press the button to enable the Use Network Time setting.
Page 45: Call Forward
Customizing Your Phone Configuring Time and Date Settings Using the Aastra Web UI Aastra Web UI Click on Basic Settings > Preferences > Time and Date Setting. In the Time Format field, select the time format you want to use on your phone. Valid values are: •...
Page 46: Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Aastra Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key”...
Page 47 Customizing Your Phone Locking the Phone Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List. Navigate to the Lock > Phone Lock option and press the button or Select softkey.. At the Lock the phone? prompt, press the Lock softkey or navigate to the Yes button and press the button.
Page 48 At the Unlock the phone? prompt, press the Unlock softkey or navigate to the Yes button and press the button. Configuring Lock Settings Using the Aastra Web UI Setting a User Password Aastra Web UI Click on Operation > User Password.
Page 49 If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only.
Page 50 Customizing Your Phone Locking and Unlocking the Phone Aastra Web UI Click on Operation > Phone Lock. To Lock the Phone In the Lock the Phone? field, click Lock. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on.
Page 51: Audio
Audio Mode The 6867i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 52 Customizing Your Phone Headset The Headset option allows you to set the volume level for the headset microphone and also allows you to enable/disa- ble DHSG. Configuring Headset Mic Volume and DHSG Using the IP Phone UI IP Phone UI Press on the phone to enter the Options List.
Page 53 IP Phone UI Global Global Setting: Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Aastra Web UI Global: Global Setting: Tone 1 Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Lines 1 to 9...
Page 54 • Call waiting tone • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Aastra Web UI. Configuring Ring Tones Using the IP Phone UI IP Phone UI Global configuration only Press on the phone to enter the Options List.
Page 55 Customizing Your Phone Configuring Tone Sets Using the IP Phone UI IP Phone UI Global configuration only Press on the phone to enter the Options List. Navigate to the Audio > Tone Sets option and press the button or Select softkey. Use the 5 and 2 keys to scroll through and choose the desired tone set.
Page 56 Customizing Your Phone Configuring Ring Tones and Tone Sets Using the Aastra Web UI Aastra Web UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: •...
Page 57: Display
Customizing Your Phone Display The Display option allows you to set the following on your phone: • Brightness Level • Brightness Timer The Brightness Level option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of brightness level.
Page 58: Dialpad
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6867i IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With...
Page 59: Restart
If you do not wish to restart your phone, press Cancel or No. Note: Your phone is out of service temporarily during the restart and reboot process. Restarting Your Phone Using the Aastra Web UI Aastra Web UI Click on Operation > Reset.
Page 60: Emergency Dial Plan
You can set the emergency dial plan using the Aastra Web UI only. Note: Contact your local phone service provider for available emergency numbers in your area.
Page 61: Line And Call Appearances
Line and Call Appearances The 6867i has 2 hard line/call appearance buttons each with a corresponding status light. Line/Call Appearances These line/call appearance buttons and lights can represent physical lines, calls for your extension, or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call.
Page 62: Presence Key
Presence Key The Presence key is used to access the contact information screens, which provide detailed information about a respective Busy Lamp Field (BLF) or Speed Dial contact. Presence Key When you press the key, you are able to view the contact’s BLF details (if a BLF key is selected), Picture ID (if applica- ble), as well as all the phone numbers of the contact saved in your phone’s memory.
Page 63: Configuring Softkeys
If M680i Expansion Modules are attached to the phone, you can configure up to an additional 16 softkeys on each M680i Expansion Module. The 6867i IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see “Model M680i Expansion Module”...
Page 64 Configuring Softkeys Key Function Description Call Fwd Indicates the key is configured as a Call Forward key. When pressed, the IP phone UI displays the Call Forward menus. BLF/Xfer Indicates the key is configured as a simplified BLF key and a Transfer key. You can use this key to perform the BLF func- tion as well as use it as a transfer key to transfer calls (programmable on the left softkeys only).
Page 65: State-Based Softkeys
Configuring Softkeys State-Based Softkeys On the 6867i’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys. State Description Idle The phone is not being used.
Page 66: Softkey Display Behavior
Softkey Display Behavior On the 6867i IP phone, you can configure up to 20 (left) and 18 (bottom) functions on the softkeys. If you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 67: Line Key
Line functionality can only be programmed on the left softkeys. You can set a softkey to act as a line/call appearance key on the 6867i. This key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of Line keys, see “Line and Call Appearances”...
Page 68: Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6867i to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
Page 69 Configuring Softkeys Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys, expansion module keys) Pressing and holding down a softkey, dialpad key, or expansion module key on the phone initiates a speed dial feature. Note: When creating a Speed Dial key from the IP phone UI, you must select a softkey, dialpad key, or expansion module key that has no preassigned function (key must be set to None).
Page 70 Configuring Softkeys Creating a Dialpad Speed Dial Key Using the Speed Dial Edit Option IP Phone UI Press on the phone to enter the Options List. Navigate to the Dialpad > Speed Dial Edit option and press the button or Select softkey. Note: You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information.
Page 71 Configuring Softkeys Creating a Speed Dial Softkey Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 20 on the Top keys.
Page 72 Configuring Softkeys Creating Dialpad Speed Dial Keys Using the Aastra Web UI Aastra Web UI Click on Operation > Keypad Speed Dial. Select a key from 1 through 9. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).
Page 73: Do Not Disturb (Dnd) Key
If the phone shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see “DND Configuration” page 137. Configuring a DND Key Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 74: Busy Lamp Field (Blf) Key
You can also use a BLF-configured key to automatically dial the BLF-monitored extension. Contact your System Admin- istrator for more information. Configuring a BLF Key Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML.
Page 75: Blf/List Key
URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13. The value of the BLF List URI parameter must match the list name configured. Otherwise, no values display on the 6867i screen and the feature is disabled. Aastra Web UI Click on Operation >...
Page 76 Configuring Softkeys In the Line field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid values are: • global • 1 through 9 Note: The Label and Value field are not required. The BroadWorks BLF/List name is configured in the BLF List URI field instead.
Page 77: Automatic Call Distribution (Acd) Key (For Sylantro Call Managers)
ACD functionality can only be programmed on the left softkeys. The 6867i and any attached expansion modules support Automatic Call Distribution (ACD) for Sylantro call managers. The ACD feature allows the Sylantro call manager to distribute calls from a queue to registered IP phone users (agents).
Page 78 Configuring Softkeys In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9. Expansion Module Keys Select from Key 1 through Key 16. In the Line field, select a line to apply Automatic call distribution. Valid values are 1 through 9. Click Save Settings.
Page 79 Configuring Softkeys To allow your phone to be available in the queue, press the Avail softkey. The following screen displays. If your IP phone status is set to Available then the server begins to distribute phone calls from this queue to your IP phone.
Page 80: Xml Key
XML Key The 6867i IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
Page 81 IP Phone UI Press the XML softkey on the 6867i phone. An XML screen displays. Use the 5 and 2 to scroll through the customized features. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the respective key.
Page 82: Flash Key
Flash Key You can set a key to generate a flash event when it is pressed on the 6867i. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 83: Sprecode Key
The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services. Configuring a Sprecode Key Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML.
Page 84: Park/Pickup Keys
Park/Pickup Keys The 6867i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.
Page 85 Configuring Softkeys In the Type field, select Park. In the Value field, enter the appropriate value for accessing specific services from the server. Note: The Value and Line fields are configured by the Administrator. Select from Key 1 through Key 16. In the Type field, select Pickup.
Page 86: Last Call Return Key
Last Call Return Key Using the Aastra Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.
Page 87: Call Forward Key
Call Forward Key Using the Aastra Web UI, you can configure the Call Forward function on a softkey, programmable key, or expansion mod- ule key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 88: Blf/Xfer
Configuring Softkeys BLF/Xfer Note: BLF/Xfer functionality can only be programmed on the left softkeys. The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Transfer key allows a call to be transferred to other recipients blindly or consultatively.
Page 89 Configuring Softkeys Configuring a BLF/Xfer Key Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 20 on the Top keys.
Page 90: Speed Dial/Xfer
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML.
Page 91 Configuring Softkeys In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Expansion Module Keys Select from Key 1 through Key 16. In the Type field, select Speed Dial/Xfer. In the Value field, enter the speed dial extension or the extension to transfer calls to (for example, 3600). In the Line field, select the line for which you want to use the key functionality.
Page 92: Speed Dial/Conf
Speed Dial/Conf The 6867i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 93 Configuring Softkeys Expansion Module Keys Select from Key 1 through Key 16. In the Type field, select Speed Dial/Conf. In the Value field, enter the speed dial extension or the extension to add to the conference (for example, 3600). In the Line field, select the line for which you want to use the key functionality. Valid values are: •...
Page 94: Directory Key
Configuring Softkeys Directory Key By default, the 6867i has a dedicated Directory key. However, using the Aastra Web UI, you can assign the Directory key to any key on the left or bottom softkeys on the phone. Directory Key The Directory feature allows you to store frequently used names and numbers on the phone. You can also dial directly from a Directory entry.
Page 95 Configuring Softkeys Configuring a Directory Key Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 20 on the Top keys.
Page 96: Callers List Key
Configuring Softkeys Callers List Key By default, the 6867i has a dedicated Callers List key. However, using the Aastra Web UI, you can assign the Callers List key to any key on the left or bottom keys on the phone.
Page 97 Configuring Softkeys Configuring a Callers List Key Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 20 on the Top keys.
Page 98: Redial Key
Configuring Softkeys Redial Key By default, the 6867i has a dedicated Redial key. However, using the Aastra Web UI, you can assign the Redial key to any key on the left or bottom keys on the phone. Redial Key The Redial List is a stored log of your outgoing calls. You can use the Redial key to access a list of the most recent calls you placed.
Page 99 Configuring Softkeys Configuring a Redial Key Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 20 on the Top keys.
Page 100: Conference Key
Configuring Softkeys Conference Key By default, the 6867i has a dedicated Conference key. However, using the Aastra Web UI, you can assign the Conference key to any key on the left or bottom keys on the phone. Conference Key Note: For more information about conferencing, see “Conferencing Calls”...
Page 101: Transfer Key
Configuring Softkeys Transfer Key By default, the 6867i has a dedicated Transfer key. However, using the Aastra Web UI, you can assign the Transfer key to any key on the left or bottom keys on the phone. Transfer Key Note: For more information about transferring calls, see “Transferring Calls”...
Page 102: Intercom Key
Note: For more information about the Intercom feature, see “Using Intercom Functionality” page 104. Configuring an Intercom Key Using the Aastra Web Ui Aastra Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 103: Phone Lock Key
Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options > Lock > Phone Lock. For more information about using the lock/unlock feature, see “Locking the Phone Using the IP Phone UI”...
Page 104: Paging Key
For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging” page 160. Configuring a Paging Key Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 105 Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. Notes: • The recipient of a paging call can set a global DND to ignore any incoming pages.
Page 106: Empty Key
Empty. The keys are added in order (from key 1 to key 20) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Using the Aastra Web UI Aastra Web UI Click on Operation >...
Page 107: None Key
Configuring Softkeys None Key Use the following procedure to delete a key’s functionality on the 6867i IP phone. Deleting a Key’s Function Using the Aastra Web UI Aastra Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 108: Making Calls
Making Calls This section describes ways to make calls on your 6867i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset • Pressing • Pressing a line/call appearance button...
Page 109: Using Handsfree Speakerphone
When handsfree is on, the speaker light turns on. Using a Headset The 6867i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Important! •...
Page 110: Using Intercom Functionality
When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6867i IP phone using the Aastra Web UI. The following table describes these features.
Page 111: Redial
You can view, scroll, and delete line items in the Redial List from the IP phone UI as wells as copy selected entries to the Directory. You can also dial out directly using a displayed entry in the Redial List. On the 6867i, you access the Redial List by the key.
Page 112 Making Calls Accessing the Redial List IP Phone UI Press once to access the Redial List. Note: Press twice to dial the most recent number you dialed from the phone. Press 4 to see more detailed information about they redial entry. Note: The detailed view screen contains the picture ID of the called party (if available), the date and time of the outgoing call, whether or not the call was answered, the line on which the call was placed, call duration (if the call was...
Page 113 Making Calls Deleting an Entry In the Redial List IP Phone UI Press once to access the Redial List. Use the 5 and 2 keys to scroll through the entries in the Redial List. Press the Delete softkey. Press the DeleteItem softkey to erase the entry. Deleting All Entries In the Redial List IP Phone UI Press...
Page 114: Mute
Making Calls Copying Entries to the Directory IP Phone UI Press the key. Press the navigation keys to scroll through and highlight the respective Redial List entry. Press the Copy softkey. The entry is copied to the Directory. Note: If the contact’s name already exists in the Directory but the number is different, press the Replace softkey to replace the contact’s old number with the new number or press the Merge softkey to add the new number as an additional number while keeping the old number intact.
Page 115: Receiving Calls
Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. Answering an Incoming Call IP Phone UI •...
Page 116: Handling Calls
Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the key.
Page 117: Transferring Calls
Drop softkey to disconnect the call. Transferring Calls The 6867i IP phone has a dedicated Transfer key. You can use this hard key to transfer calls or use the Xfer softkey offered on screen when in a connected call.
Page 118 Handling Calls Transferring Calls Use the following procedure to transfer a call to another extension. IP Phone UI Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. Press the key or Xfer softkey. Enter the extension number (or the outside number) to Party 2.
Page 119 Handling Calls Transferring an Existing Call to Another Existing Call IP Phone UI Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). Note: Direct transferring can be performed in either the Mult-View Call screen or Detailed View Call screen. Press the 5 or 2 navigation keys to highlight the party to whom you wish to transfer the active call.
Page 120 Handling Calls Transferring to a Contact in the Directory Users can complete a transfer to a contact in their local directory. If a user is in a call and initiates a transfer, they can nav- igate to the Directory screen and use the key to complete a blind or consultative transfer.
Page 121 When you transfer an active call, the near-end phone displays a Call Transferred screen when a call is transferred and the far-end call is dropped. The figure below illustrates the Call Transferred screen on the 6867i phone. 41-001524-00 REV00 – 04.2014...
Page 122: Conferencing Calls
Handling Calls Conferencing Calls The 6867i IP phone has a dedicated Conference key. You can use this hard key to create conference calls or use the Conf softkey offered on screen when in a connected call. Conference Key The 6867i IP phone offers two methods of conferencing: •...
Page 123 Handling Calls Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference. Press the key or Conf softkey. Enter the phone number of Party 3. 41-001524-00 REV00 – 04.2014...
Page 124 Handling Calls Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. Press the key or Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call.
Page 125 Handling Calls Creating a Conference Call By Joining Two Existing Calls IP Phone UI Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold). Note: Direct conferencing can be performed in either the Mult-View Call screen or Detailed View Call screen.
Page 126 Handling Calls Centralized Conferencing (for Sylantro and BroadSoft Call Managers) The 6867i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables centralized conferencing. If your Administrator does not enable centralized conferencing, then the 6867i uses local conferencing by default.
Page 127: Ending Calls
Ending a Conference and Transferring Remaining Parties The 6867i allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey on the phone.
Page 128: Managing Calls
Managing Calls The 6867i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory • Callers List • DND and Call Forward Directory The Directory is your personal phone book, conveniently stored within your phone.
Page 129 Managing Calls Accessing and Using Your Directory IP Phone UI Press the key. The Directory displays the list of entries alphabetically. The following is an example of the Directory screen. Note: If the Directory is empty, a Directory empty message displays. You can view entry details by pressing the navigation keys to scroll through the list.
Page 130 Managing Calls Adding New Entries to the Directory IP Phone UI Press the key. Press the Add New softkey. Using the dialpad keys, enter the name of the entry. Note: If necessary, use the Backspace softkey to delete any characters, the navigation keys to move your cur- sor, and the ABC 4 softkey to specify uppercase letters or lowercase letters.
Page 131 Managing Calls Adding New Numbers to an Existing Directory Entry IP Phone UI Press the key. Press the navigation keys to scroll through and highlight the respective Directory entry (or perform a search for the entry as per the steps outlined in “Accessing and Using Your Directory”...
Page 132 Managing Calls Editing Entries in the Directory IP Phone UI Press the key. Press the navigation keys to scroll through and highlight the respective Directory entry (or perform a search for the entry as per the steps outlined in “Accessing and Using Your Directory” page 123).
Page 133 Managing Calls Press the Delete softkey. The following screen displays. Press the Delete softkey again to delete the Directory entry. Press the Cancel softkey to cancel the delete function. To delete a specific number attached to a Directory entry IP Phone UI Press the key.
Page 134 Managing Calls To delete all entries in the Directory IP Phone UI Press the key. Press the Delete softkey. The following screen displays. Press the Delete All softkey to delete all the entries in the Directory. Press the Cancel softkey to cancel the delete function. 41-001524-00 REV00 –...
Page 135 Managing Calls Downloading the Directory to Your PC You can download the Directory to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a directorylist.csv file in a spreadsheet application.
Page 136: Callers List
Callers List The Callers List is a stored log of your incoming calls. The 6867i telephone stores information on up to 200 incoming calls in the Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
Page 137 Managing Calls Accessing and Using the Callers List IP Phone UI Press the key. Use the 5 and 2 keys to scroll through the entries in the Callers List. Press 4 to see more detailed information about they Callers List entry. Note: The detailed view screen contains the picture ID of the caller (if available), the date and time of the incoming call, whether or not the call was answered, the line on which the call was received, call duration (if the call was...
Page 138 Managing Calls Editing Entries in the Callers List In the Callers List, pressing the EditNum softkey allows you to edit the entry’s number prior to dialing out or copying to the Directory. IP Phone UI Press the key. Use the 5 and 2 keys to scroll through the entries in the Callers List. Press the EditNum softkey.
Page 139 Managing Calls Deleting Entries from the Callers List You can delete individual entries from the Callers List or you can simply delete all entries in the Callers List. To delete an individual entry from the Callers List IP Phone UI Press the key.
Page 140 Managing Calls Copying Entries to the Directory IP Phone UI Press the key. Press the navigation keys to scroll through and highlight the respective Callers List entry. Press the Copy softkey. The entry is copied to the Directory. Note: If the contact’s name already exists in the Directory but the number is different, press the Replace softkey to replace the contact’s old number with the new number or press the Merge softkey to add the new number as an additional number while keeping the old number intact.
Page 141 Managing Calls Missed Calls Indicator The IP phone has a missed calls indicator that increments the number of missed calls to the phone. The number of calls that have not been answered increment on the phone’s Home screen as # Missed Calls. As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.
Page 142 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 143: Forward
On the 6867i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings > Preferences > General > DND Key Mode: Account, Phone (default), and Custom.
Page 144 MWI LED off if current account in focus has DND off. Note: If you make changes to the configuration for DND via the IP phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring a DND Key The following describes the process of configuring DND on your phone.
Page 145 Managing Calls Click on Basic Settings > Account Configuration. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: • If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable. If you selected Phone mode, the first account allows you to change the DND status for all accounts.
Page 146 Managing Calls Configuring DND Modes Using the IP Phone UI After you add a DND key to your phone, you can toggle the DND state using this key on the phone. Use the following procedure to enable/disable DND on the IP phone. The following procedures assume you have already configured a DND key AND assumes there are multiple accounts configured on the phone.
Page 147 Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6867i, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Aastra Web UI at the path, Basic Settings > Preferences > General > Call Forward Key Mode: Account (default), Phone, and Custom.
Page 148 (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6867i, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 149 If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Aastra Web UI, only Account 1 is enabled. All other accounts are greyed out but use the same configuration as Account 1.
Page 150 When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Aastra Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.
Page 151 Managing Calls Using the navigation key, move to the On checkbox beside the respective Call Forward mode and press the button to enable the Call Forward mode. Press the Save softkey to save your changes. Call Forward in Phone Mode IP Phone UI Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the...
Page 152 Managing Calls Call Forward in Custom Mode IP Phone UI Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the button or Select softkey. The Call Forward screen displays. Press the navigation keys to change to the desired account. Note: Select All Accounts if you want your changes to be made to all the accounts configured on the phone.
Page 153: Additional Features
Display DTMF Digits A feature on the 6867i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.
Page 154: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Click on Basic Settings >...
Page 155: Stuttered Dial Tone
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Click on Basic Settings >...
Page 156: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 157: Status Scroll Delay
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 158: Switch Ui Focus To Ringing Line
Switch UI Focus to Ringing Line You can configure a feature on the 6867i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 159: Call Hold Reminder During Active Calls
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Aastra Web UI.
Page 160: Call Hold Reminder (On Single Hold)
Call Hold Reminder (on single hold) On the 6867i IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.
Page 161: Call Waiting Tone Period
Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring Call Waiting Tone Period Aastra Web UI Click on Basic Settings >...
Page 162: Goodbye Key Cancels Incoming Calls
Goodbye Key Cancels Incoming Calls The 6867i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Aastra Web UI.
Page 163: Message Waiting Indicator
MWI LED on Line 2 only, the LED illuminates if a voicemail is pending on Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 9). You configure the MWI using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Click on Basic Settings >...
Page 164: Incoming Intercom Call Features
If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call. You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Aastra Web UI: • Auto Answer •...
Page 165 Additional Features Configuring Incoming Intercom Settings Aastra Web UI Click on Basic Settings > Preferences > Incoming Intercom Settings. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box.
Page 166: Group Rtp Paging
SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
Page 167: Shared Call Appearance (Sca) Call Bridging
Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
Page 168: Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6867i phone the same way you would on a regular telephone.
Page 169: Model M680I Expansion Module
Model M680i Expansion Module The 6867i IP phone offers an optional M680i Expansion Module that attaches to the right side of the phone to provide additional programmable keys. The M680i provides 16 softkeys on the dialpad. Each key provides an LED for indicating call status. The M680i provides a paper label for convenient key labelling.
Page 170: Using The Expansion Modules
Mary (Speeddial) function Note: For more information about installing the M680i Expansion Modules on your phone, see the Aastra M680i Expansion Module Quick Start Guide and Aastra M680i Expansion Module Installation Guide. Press-and-Hold to Create a Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone.
Page 171: Troubleshooting Solutions
Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Aastra 6867i Installation Guide for details.
Page 172 Troubleshooting Solutions How do I restart the IP phone? You can restart the phone from the IP phone UI or through the Aastra Web UI. See “Restarting Your Phone Using the IP Phone UI”on page 53 “Restarting Your Phone Using the Aastra Web UI”on...
Page 173: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the prod- uct at no charge, if returned within the Warranty Period.
Page 174: Limited Warranty (Australia Only)
Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 175: After Warranty Service
Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 176: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires...
Page 177 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
Page 178 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama...
Page 179 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001524-00 REV00 – 04.2014...
Page 180: Index
........................52 requirements of ....................2 Directory key ......................4 directory key, softkey for ..................89 directory list ......................122 Aastra Web UI adding and editing entries ................ 124 Basic Settings parameters ................22 downloading to PC ..................129 Operaton parameters ..................21 limitations for ....................
Page 181 Index BLF/Xfer key ....................... 82 Call Forward key ....................81 on-hold calls ......................110 callers list ....................4 options Callers List key ................... 94 setting via the phone UI ................17 conference ......................5 setting via the Web UI ..................20 deleting ......................101 options key ........................
Page 182 Index handset not working ..................165 locking/unlocking phone ................166 voicemail ........................109 no dial tone ......................165 volume control keys ....................4 no ring .......................165 no speakerphone ...................165 phone displays "Bad Encrypted Config" ..........165 warning tone, for Intercom ................158 phone displays "No Service" ..............165 warranty exclusions ....................
Page 183 Aastra will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra will not be liable for technical or editorial errors or omissions contained within this documentation.

Aastra 6867i User Manual

Software License Agreement

Welcome

IP Phone Keys

Getting Started

Methods of Customizing Your Phone

Phone Status

Customizing Your Phone

Line and Call Appearances

Presence Key

Configuring Softkeys

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Model M680I Expansion Module

Troubleshooting Solutions

Limited Warranty

Limited Warranty (Australia Only)

Appendix A - Time Zone Codes

Index

Quick Links

User Guide

Related Manuals for Aastra 6867i

Summary of Contents for Aastra 6867i

Table of Contents