Aastra DT390 User Manual
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Aastra DT390 User Manual

Cordless phone for md evolution
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USER GUIDE
1424-EN/LZT 103 089
D 2 010
02
12
Aastra DT390
Cordless Phone for MD Evolution
USER GUIDE
Anna Hillertz
EANNHIL
HF
EAB
KCM/DP
Mats Höglander
MH
B1
2009
05
20
QANNROO
Error corrections; Word conversion
C 2 009
11
04
aroos
Conversion of file from Word to FrameMaker; linguistic corrections.
PC1-1
2009
12
28
aroos
Update to "Phase 3", i.e. to reflect new functionality and updated software; some more linguistic corrections, as well as structural improvement.
PC1-2
2010
01
05
aroos
Correction of section 15.7, Changing Menu Language.
C1
2010
01
25
aroos
Update according to review comments; fixed revision.
PC2-1
2010
02
03
aroos
Update of safety info.
D 2 010
02
12
aroos
Fixed revision.

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  • Page 1 USER GUIDE 1424-EN/LZT 103 089 D 2 010 Aastra DT390 Cordless Phone for MD Evolution USER GUIDE Anna Hillertz EANNHIL KCM/DP Mats Höglander 2009 QANNROO Error corrections; Word conversion C 2 009 aroos Conversion of file from Word to FrameMaker; linguistic corrections.
  • Page 2 No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.

  • Page 3: Preparing For Use

    This guide describes the available features of the DT390 cordless phone when it is connected to the MD Evolution Communication Platform. The DT390 cordless phone is designed for use in an office environment where messaging is not needed. It is intended for telephony and has high quality voice.

  • Page 4: Software Version

    NTRODUCTION IPEI and IPDI Codes Your phone has a unique IPEI code (International Portable part Equip- ment Identity), and a unique global GAP identity number for the DECT registration (IPDI). The IPEI and IPDI codes are used for network subscription of the phone. At delivery, the phone’s IPEI and IPDI codes are identical, and either of them can be used for network subscription.

  • Page 5: Accessibility And Voice Quality

    MD E ORDLESS HONE FOR VOLUTION Accessibility and Voice Quality The base network is not always available. If you cannot connect to the system, contact the system administrator. For best voice quality, avoid positioning yourself near a computer, a radio, or similar equipment. 1.5.1 Operating area You can use your cordless phone in the area that is covered by the...

  • Page 6: Safety Instructions

    AFETY NSTRUCTIONS Safety Instructions Read this sedction before using the telephone. For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warn- ings and safety precautions located on the product, the Quick Reference Guide and this User Manual.
  • Page 7 MD E ORDLESS HONE FOR VOLUTION • Remove the battery before cleaning the telephone to reduce risk of electric shock. • Unplug the battery charger from a power source before cleaning the telephone to reduce risk of electric shock. • Do not use the telephone with auxiliary equipment not exclusively recommended by the manufacturer, as it may result in fire, electric shock, or injury, and will void the warranty.

  • Page 8: Frequency Range

    (except China) Regulatory Compliance Statements (EU and EFTA only) Hereby, Aastra Telecom Sweden AB, Box 42214, SE-126 17 Stockholm, declares that this telephone is in conformity with the essential require- ments and other relevant provisions of the European Directive 1999/5/EC (R&TTE Directive).

  • Page 9: Fcc Compliance Statements

    0.037 W/kg. This device must not be co-located or operating in conjunction with any other antenna or transmitter. Use of non-Aastra approved accessories may violate the FCC RF expo- sure guidelines and should be avoided. 1424-EN/LZT 103 089 Uen D 2010-02-12...

  • Page 10: Information To User

    AFETY NSTRUCTIONS 2.3.3 Information to User This device complies with Part 15 of the FCC Rules. Operation is subject to the following conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interfer- ence that may cause undesired operation.

  • Page 11: Environmental Requirements

    MD E ORDLESS HONE FOR VOLUTION Environmental Requirements 2.4.1 Cordless Telephone • Note: Do not use the cordless phone in areas with a danger of explosion, as it is not specified as intrinsically safe. • Only use the telephone in temperatures between 0 C to +40 F to 104 •...
  • Page 12 AFETY NSTRUCTIONS • Do not expose a battery to an open flame. This could cause the battery to explode. • Never carry or store the battery together with electrically conducting objects (neck chains, pencil leads, etc.) • If you ever notice liquid leaking out, unusual odour, build-up of heat, discolouration, deformation or any other abnormal condition when you use, charge or store the battery, remove the battery...
  • Page 13 MD E ORDLESS HONE FOR VOLUTION • Do not strike or drop the battery. It may cause damage to the battery. • The battery should be stored in a dry place, with the ambient temperature of approximately +25°C (+77°F) for best performance. •...
  • Page 14 DT390 D ESCRIPTION DT390 Description This chapter describes the DT390 cordless phone and its display, menu structure, and tones. The phone is shown in figure 1 on page 14. Figure 1: Overview of the DT390 cordless phone Soft keys Can be pre-programmed or used with the GUI Off-hook key Used to connect calls, and as a shortcut to the call list.

  • Page 15: Functions And Accessories

    Indication lamp Indicates incoming calls, low battery, and charging status Functions and Accessories The DT390 functions are listed in table 1 on page 15, and its accessories are listed in table 2 on page 16. Table 1 Functions Local phonebook (250 entries)
  • Page 16 DT390 D ESCRIPTION Table 2 Accessories Desk charger Desk PDM charger Rack PDM charger Leather case Belt clip, hinge type Belt clip, swivel type Security chain Headset with microphone on boom Headset with microphone on cable 3.1.1 Accessories Case The plastic cover parts are made of durable PC/ABS material.

  • Page 17: Display Information

    MD E ORDLESS HONE FOR VOLUTION Display Information The icons and text in the display indicate functions and settings available to the user. The display gives visual feedback on all actions performed, and also textual warnings, see figure 2 on page 17. The owner ID can be set manually by the user.

  • Page 18: Soft Keys

    DT390 D ESCRIPTION 3.2.1 Soft keys Menu Soft keys Figure 3: Soft keys “Call” and “List” Note: The information displayed varies depending on the version and configuration of the exchange, and whether you use the phone in a DECT or an IP DECT system. Consult the system administrator to find out which type of system your phone is used in.

  • Page 19: System Connection Messages

    MD E ORDLESS HONE FOR VOLUTION that the call is diverted to your extension. When you have answered the call, the display shows only the number of the person calling. 3.2.2 System Connection Messages Possible system connection messages that can be displayed on your phone is described below.
  • Page 20 DT390 D ESCRIPTION Icon (Cont.) Description (Cont.) Empty battery Flashing when the remaining battery capacity is 5% or lower. Loudspeaking Displayed in the soft key bar during a call. Pressing this icon will activate loudspeaking mode. Loudspeaking off Displayed when loudspeaking mode is enabled.

  • Page 21: Menu Tabs

    MD E ORDLESS HONE FOR VOLUTION 3.2.4 Menu Tabs The menu tabs are listed and described below. Icon Description Contacts Contains all names and numbers in the local phonebook. In addition, a company phonebook with up to 500 entries can be downloaded from the WinPDM or CPDM to the phone.

  • Page 22: Menu Structure

    DT390 D ESCRIPTION Menu Structure All available phone features can be accessed through the menus. • In idle mode, press Menu to open the main menu. • To confirm a selection, press Select. • Press Back to return to the previous menu, and press to exit the menu structure.

  • Page 23: Calls Menu

    MD E ORDLESS HONE FOR VOLUTION 3.3.1 Calls Menu An overview of the Calls menu is presented in figure 5 on page 23. —> • Call 7891 01:30 • Call list —> 7827 03:35 —> • More • Time of call 7682 05:26 Edit number >...

  • Page 24: Contacts Menu

    DT390 D ESCRIPTION 3.3.2 Contacts Menu An overview of the Contacts menu is presented in figure 6 on page • Call contact • Search ——> • From contact list > ——> • Add contact ——> • Name > • New •...

  • Page 25: Settings Menu

    MD E ORDLESS HONE FOR VOLUTION 3.3.3 Settings Menu An overview of the Settings menu is presented in figure 7 on page • Sound & Alerts —> • Volume > • Internal call • Ring signals —> • External call •...

  • Page 26: In-Call Menu

    DT390 D ESCRIPTION 3.3.4 In Call Menu An overview of the In call menu is presented in figure 8 on page 26. You reach the menu by pressing the soft key More during a call. Note: The options that appear when you press More are programmed from the WinPDM or CPDM.

  • Page 27: Phone Indicator

    MD E ORDLESS HONE FOR VOLUTION Indicators 3.4.1 Phone Indicator The status indicators listed below are used to indicate phone status. Table 3 Cordless Phone Indicator Indicator Description Orange, fixed (phone placed in Battery is being charged. charger) Green, fixed (phone placed in Battery is fully charged.
  • Page 28 DT390 D ESCRIPTION Red, flashing (100 ms on, 800 Error indication during Easy ms off) Replacement. Put back old phone in charger. Charger returns to Not logged in to CPDM or WinPDM mode when the phone is removed. Red, flashing (3 long flashes, 800...

  • Page 29: Switching On And Off

    Press and hold The phone will vibrate when it is on and the display lights up. The following confirmation message is displayed: DT390 Switch on?. Press Yes to confirm. If the phone does not switch on, or if the battery icon indicates low level, charge the battery and try again.

  • Page 30: Incoming Calls

    NCOMING ALLS Incoming Calls An incoming call is indicated by a flashing indicator, accompanied by a ring signal and a vibrating phone. The ring type tells you if the call is an internal, external or callback call. Both ring signal and vibrator can be disabled.

  • Page 31: Rejecting A Call

    MD E ORDLESS HONE FOR VOLUTION 5.1.1 Call Pick-up To answer a call to a phone in another room: Press 13. Note: Austria. Italy, U.K., EBN, North America press *8*; Norway press #13. Call the ringing extension and press 5.1.2 Mute Ring Signal If the phone rings at an inconvenient moment, you can switch off the ring signal temporarily:...

  • Page 32: Ending A Call

    NCOMING ALLS Ending a Call If you want to end an ongoing call, you hang up: • Press The display shows the duration of the call. The total time of the call can also be retrieved from the Calls menu, see Call Statistics on page 90.

  • Page 33: Outgoing Calls

    MD E ORDLESS HONE FOR VOLUTION Outgoing Calls This chapter describes how to make calls, how to conceal your number from being displayed to the person you are calling, and how to redial the last external number dialed. Calling To make a call, you can either select a contact in one of the phonebooks available, or get the phone number or extension from the call list.

  • Page 34: Dialing A Number From The Call List

    UTGOING ALLS 6.1.1 Dialing a Number From the Call List To dial a number stored in the call list, do the following: Press The call list is opened. If a number occurs more than once, the most recent time stamp is shown along with the total number of occur- rences.

  • Page 35: Last External Number Redial

    MD E ORDLESS HONE FOR VOLUTION Last External Number Re-dial When you make an external call, the system automatically stores the number dialed, regardless of whether the call was successful or not. To re-dial the last external number dialed: • Press 11 and then Note: Austria, U.S.

  • Page 36: Abbreviated Numbers

    UTGOING ALLS Press to answer when you are called back. The system calls the extension. Note: Callbacks can be activated on several extensions at the same time. 6.3.2 Intrusion You can intrude on an ongoing call on a busy extension. If intrusion is not allowed for the called extension, you will continue to hear a busy tone.
  • Page 37 MD E ORDLESS HONE FOR VOLUTION Note: Personal abbreviated numbers accept values between 00 and 19. Common abbreviated numbers usually range from 200 to xxx. Press to make the call. Note: An abbreviated number is generally complete, but may also be incomplete, which means that you need to enter additional digits to complete the number.

  • Page 38: Least Cost Routing

    UTGOING ALLS This is necessary in order to sign on to the third party set. Press Enter your password. Press to terminate the access to the service. You may proceed with placing your external call in substitution from the previous extension. Dial the desired external number.

  • Page 39: Opening The Call List

    MD E ORDLESS HONE FOR VOLUTION Call List The 25 last received, dialed and missed calls are stored in a call list. The numbers can be either extension numbers or external numbers, and External numbers are preceded by the digit(s) for external call access. If supported by the system, the number’s contact name can be displayed in the call list.
  • Page 40 Saving a Number in the Call List To edit a number in the call list, when your phone is in idle mode, do the following: Press Menu, select , and press Select. Select Call list, and press Select. Scroll the list to select a number to edit. Select More and Edit number.

  • Page 41: Company Phonebook

    MD E ORDLESS HONE FOR VOLUTION Contacts The phone is equipped with the following phonebooks: Local phonebook The local phonebook can hold up to 250 entries (that is, names and numbers), which can be added, deleted and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact;...

  • Page 42: Dialing A Contact From The Central Phonebook (Optional)

    ONTACTS Dialing a Contact from the Central Phonebook (Optional) In the central phonebook, it is possible to search by name, number, or the last result. When the search is finished, it is possible to view contact information, add the number to a new contact, and to call the number. 8.2.1 Searching by Name To search a central phonebook contact by name, do the following:...
  • Page 43 MD E ORDLESS HONE FOR VOLUTION 8.2.3 Viewing Last Search Result To view the last search result: Press Menu, select , and press Select. Select Central Phonebook, and press Select. Select Last Result, and press Select. Adding a Name and a Number To add a name and a number to the phonebook, do the following: Press Menu, select , and press Select.
  • Page 44 ONTACTS The names in the contact list are shown in alphabetical order. To search in the list, enter the first character(s) in the name, or step with the navigation key. Select the contact to change, and press Edit. Select what to edit for this contact (Name, Work number, Mobile number or Other number) and press Edit again.

  • Page 45: Number Input Mode

    MD E ORDLESS HONE FOR VOLUTION Writing Text and Numbers This section explains how to write text and numbers, which is useful when you want to add a new entry in the phonebook. To enter a name or number, use the following keys: •...

  • Page 46: Special Characters

    ONTACTS 8.6.3 Special Characters Use the keypad to enter letters and characters. Press a key once for the first letter or character, twice for the second, three times for the third, and so on. The most common letters are printed above each key on the phone.

  • Page 47: During Calls

    MD E ORDLESS HONE FOR VOLUTION During Calls This chapter describes the options available during a call, such as call forwarding, call waiting, and conference. It also describes how to change the volume level and mute the microphone during a call. Volume Control To adjust the speaker volume during a call, you press the navigation key.
  • Page 48 URING ALLS To switch on the microphone again, do the following: Press More, select Microphone on, and press Select. Press and hold Note: During an emergency call, the soft key More is disabled, which means that you can only turn off the microphone by pressing and holding Opening Contacts During Call During a call it is possible to search for a contact in the local, the...

  • Page 49: Refer Back

    MD E ORDLESS HONE FOR VOLUTION Note: If New call does not appear when you press More, it is possible to press R and dial the third party to initiate the inquiry. Dial the third party's phone number and press Press the soft key, select a contact, press Select, and then press Call.

  • Page 50: Blind Transfer

    URING ALLS To transfer an ongoing call to another extension, do the following: Press More, select New call and press Select. Dial the third party and press You can dial the number, or use the phonebook or the call list to make the call.

  • Page 51: Resuming A Call

    MD E ORDLESS HONE FOR VOLUTION Enter the identification code for the call you wish to put on hold. The code consists of 1 or 2 digits, depending on the configuration. For more information, contact the system administrator. Note: You will be prompted for the identification code later, when you wish to resume the call that has been put on hold.

  • Page 52: Dialing During A Connected Call

    URING ALLS Note: If Conference does not appear when you press More, you can also do the following to establish a conference: Press R, dial the number to include, and press 3. Repeat the procedure to add more conference members. 9.10 Dialing During a Connected Call When calling interactive teleservices, such as phone banks, you need to...

  • Page 53: Start Recording

    MD E ORDLESS HONE FOR VOLUTION 9.11.1 Start Recording To start recording an ongoing conversation, do the following: Press # to activate the conversation recording service. The conversation recording starts immediately. Note: Always inform the person you are having the phone conversation with, that you are going to record the conversation.
  • Page 54 URING ALLS 9.12.1 Activating the Non-IP Hand-Over Service To activate the non-IP hand-over service during an ongoing call estab- lished over your company's IP network, do the following: Press 7 to activate the non-IP hand-over service. The ongoing call on the IP network is switched over the non-IP network immediately, without interrupting the call.

  • Page 55: Call Forwarding

    MD E ORDLESS HONE FOR VOLUTION Call Forwarding This chapter describes different ways of forwarding incoming calls to another internal or external destination whenever you are absent or busy, or travelling, or when you simply would rather not be disturbed. The following different types of services are available: •...

  • Page 56: Diversion From Call Services Menu

    ORWARDING This fixed call forward is applied by default whenever you do not define a variable call forward for your calls. This is often the case when your facility uses the integrated voice mail service, which - by default - receives your calls encountering a no-answer or busy condition.

  • Page 57: Variable Call Forwarding

    MD E ORDLESS HONE FOR VOLUTION Note: This feature needs to be programmed in the WinPDM or CPDM. Please contact the system administrator. 10.1.1 Ordering Diversion of Incoming Calls To divert incoming calls to another phone number, do the following: Press Menu, select and press Select.
  • Page 58 ORWARDING 10.2.1 Call Forwarding Immediately, At No Answer or When Busy To order variable call forwarding immediately, at no answer, or when busy, when your extension is idle, do the following: Press the prefix for the desired call forwarding feature. Press –...
  • Page 59 MD E ORDLESS HONE FOR VOLUTION 10.2.3 Canceling Variable Call Forwarding To cancel variable call forwarding, do the following: Press 60 and Wait for the service acceptance tone. Press to finish the procedure. 10.3 Call Forwarding With Mini-Messages In addition to the variable call forwarding services (see above), you may instead want to greet callers with a message when you are absent.
  • Page 60 ORWARDING Completing Code Pre-defined Text Information BUSY - RETURN TIME HH:MM (hour:minute) ABSENT - RETURN DATE MM-DD (month-day) Note: Some of the predefined messages need to be completed with time or date information. If you are not in the office for a certain period of time (for example meeting, vacation, lunch, illness), you can specify the time or date when you will be back.
  • Page 61 MD E ORDLESS HONE FOR VOLUTION Note: A call forward on mini-message is cancelled in the same way as any other type of variable call forwarding features. 10.3.2 Ordering a Mini-Message (example) To order call forwarding with the mini-message “IN A MEETING UP TO 16:30”, do the following: Press 61*#.
  • Page 62 ORWARDING 10.4.2 Canceling Follow-me From the Receiving Extension To cancel follow-me from the extension where your calls are presently being forwarded to, do the following: Press 66, dial your own extension number and press Enter your user password. Press Wait for the service acceptance tone. Press to finish the procedure.
  • Page 63 MD E ORDLESS HONE FOR VOLUTION 10.4.4 Canceling Follow-me From Other Extension To cancel follow-me from an extension that your calls are not being forwarded to, do the following: Press 66, dial our own extension number and press *. Enter the number where your calls are being forwarded to. Note: In case the number is an external number, make sure to press # after you have entered the number.

  • Page 64: Absence Information (Optional)

    BSENCE NFORMATION PTIONAL Absence Information (Optional) Absence information is used to inform callers why you are absent and when you will return. If your own extension is the answering position for another extension, you can enter absence information for that extension, if you are authorized to do so.
  • Page 65 MD E ORDLESS HONE FOR VOLUTION 11.2 Canceling Absence Information To cancel absence information, do the following: Press Menu, select , and press Select. Select Call services, and press Select. Select Absence and press Select. Select Deactivate and press Select. The phone calls up the system.

  • Page 66: Voice Mail (Optional)

    ESSAGES Messages There is one type of messages available in the DT390 phone: • Voice Mail, see Voice Mail (Optional) on page 66. Note: If you receive a message during an ongoing call, you are notified by a beep. The new message icon that appears will remain in the display until all new messages are opened.

  • Page 67: Listening To Voice Mail

    MD E ORDLESS HONE FOR VOLUTION 12.1.2 Listening To Voice Mail When you receive a new voice mail, the voice mail icon appears in the header bar, where it remains until you have deleted the message. A notification is also displayed in a dialog window. Note: This function is configured in the WinPDM or CPDM.

  • Page 68: Remote Access To Voice Mail

    ESSAGES If you answer this automatic call, you are directly transferred to your mailbox. You will then be prompted to enter your user password before you can listen to your new voice message. If you do not answer within a certain time frame (typically 30 seconds), the automatic call will be repeated up to 5 times in 45 minutes intervals (for example).
  • Page 69 MD E ORDLESS HONE FOR VOLUTION • For an internal call, transition to DTMF end-to-end dialing is auto- matic. • From an external analog DTMF extension, transition to DTMF end-to-end dialing is the default. • From a GSM mobile phone, transition to DTMF end-to-end dialing may require a specific operation, depending on the GSM mobile phone involved.

  • Page 70: Call Forwarding To Voice Mail

    ESSAGES Note: The most commonly used mailbox mode is the recording mode. Recording mode is the mode assumed in the rest of this guide. The operating mode for each mailbox is usually set by the system administrator. 12.1.6 Call Forwarding To Voice Mail Call forward at no answer Calls are re-directed to your mailbox when there is no answer, typically after a 20-second delay...
  • Page 71 MD E ORDLESS HONE FOR VOLUTION (Dial 61 for immediate call forward, 62 for call forward at no answer, 63 for call forward when busy, or 69 for call forward at no answer or when busy.) Dial 884. This is the default access number for the integrated voice mail. For more information, contact the system administrator.
  • Page 72 ESSAGES The voice mail system distinguishes new messages from messages that have already been listened to. When you have listened to a message, it is automatically archived, unless you erase it. The messages are organized into two distinct lists, where each type of message is sorted chronologically, from the oldest to the newest.
  • Page 73 MD E ORDLESS HONE FOR VOLUTION Action Press to obtain the date and time stamp for the current message. Depending on whether the message was left on that same day or a previous day, the day and month (DDMM) and the hour and minute (HHMM) data concerning when your message was left, are transmitted vocally on your extension (according to one of the forms described below), and then your...
  • Page 74 ESSAGES Note: Typically, new messages are saved for a period of 30 days. Archived messages are typically saved for 7 days, after which they are automatically erased. 12.1.9 Automatic Callback of Voice Mail Message When you listen to a voice message, you also have the option of auto- matically calling the number that the system automatically saved when the caller left the message.
  • Page 75 MD E ORDLESS HONE FOR VOLUTION • Press *. The mailbox personalization options are heard. You can listen to all options or interrupt the recording by pressing a feature code at any time. Note: The personalization options are played up to 3 times if you do not execute an action when they are being played.
  • Page 76 ESSAGES Action Press to manage your answering message. This applies especially if your mailbox is managed in answering mode. This command then enables you to manage the message that is typically an absence message played after your greeting message for callers who are directed to your mailbox.
  • Page 77 MD E ORDLESS HONE FOR VOLUTION Action Press to manage a possible external notification for messages left in your mailbox. This applies especially if your mailbox is managed in recording or personal assistant mode. A new menu is played, prompting you to select one of the following functions: Press to hear the number currently saved for external notification.
  • Page 78 ESSAGES Action Press to protect your extension from calls sent from an automated attendant (AA). If the feature was initially inactive, it will be activated, and vice versa. This feature is only applicable if your facility is equipped with an automated attendant that enables the general directing of calls to be managed instead of your facility's attendants.
  • Page 79 MD E ORDLESS HONE FOR VOLUTION A voice message left in a common mailbox is marked as checked on your extension as soon as you have listened it, but is marked as checked on all extensions only when all members of the common mailbox have listened to it.

  • Page 80: Integrated Web Server And Unified Messaging

    ESSAGES Dial the number to the common mailbox for a mailing list you wish to access. Leave your message before ending your call. The common mailbox number always begins with a 0 and varies from 0002 to 0999. Note: In a standard system, there may be up to 16 common mailboxes, each with the capacity to include up to 32 members or individual mailboxes.
  • Page 81 MD E ORDLESS HONE FOR VOLUTION carried out completely interactively with the integrated voice mail system. You access the Integrated Web Server by entering your extension number and user password. • Unified Messaging. The purpose of this application is to merge your facility's integrated voice mail system with the e-mail system in your company's IT network.

  • Page 82: Group Features

    ROUP EATURES Group Features This chapter describes the different group features available for this cordless phone. Most of the time, you will be working as a team, for example within a department. Your extension offers you different additional services designed specifically for working as a team. •...

  • Page 83: Group Hunting

    MD E ORDLESS HONE FOR VOLUTION member of the involved group. If several calls are ringing within the same group, the oldest call will be selected automatically. If several calls are ringing within different secondary groups, the call that is picked up will be selected automatically by the system. Your extension may also be subject to call pick-up from third party sets that belong to the same group as you.
  • Page 84 ROUP EATURES 13.2.1.2 Standby Status For Secondary Groups The prefix for accessing the standby service for secondary groups differs from one facility to another. You may place your extension on standby at any time, even if you are the last active member of a group. Your status is managed independently from the opening and closing of traffic for a specific group, which is the sole responsibility of the hunt group super- visor.
  • Page 85 MD E ORDLESS HONE FOR VOLUTION • When you place a call to any party, you are identified by your personal group number, no matter what extension you use to place your call. • An incoming call is presented on all your personal group's exten- sions, allowing you to answer it on any of them.

  • Page 86: Other Useful Features

    THER SEFUL EATURES Other Useful Features This chapter describes more useful features available for the cordless phone and the exchange. Depending on your facility's configuration, or on the rights assigned to your extension, your extension may offer different services that help improve productivity, or enhance the user experience.
  • Page 87 MD E ORDLESS HONE FOR VOLUTION when the appointment reminder is sent, it is presented to you just as a normal call would be, or if that is not possible, it is cancelled. An appointment reminder automatically overrides any call forward on your extension.

  • Page 88: Secret Of Identity

    THER SEFUL EATURES be able to stop external incoming calls from being directed to your facility's attendants. This protection may be manifested by the following: • Restricted protection on no-answer condition: When your extension is free, external calls that are presented on your exten- sion, will ring continuously, without a time limit, until you answer the call, or until the caller hangs up.

  • Page 89: Ongoing External Call

    MD E ORDLESS HONE FOR VOLUTION Wait for a dial tone. Dial the digit or digits to get an external line and the external number. Press The detailed call record will contain details about date and time of the call, the number called, call duration, cost, and account code used.

  • Page 90: Changing Passwords

    THER SEFUL EATURES 14.5 Changing Passwords You may be prompted to enter your user password when accessing certain services, see below. • When you place a call in substitution or with signature from your extension or a third party set. •...

  • Page 91: General Call Acceptance

    MD E ORDLESS HONE FOR VOLUTION 14.7 Secondary Attendant In addition to the services available for the cordless extension, there are other services available for the system attendants. These are the services available for the system attendants: • General calls acceptance: This service enables attendants to manage their active or inactive status for processing a system's general calls.

  • Page 92: Door Phone

    THER SEFUL EATURES When you activate the general calls acceptance service on your exten- sion, you will receive the facility's general calls along with your personal calls. The facility's general calls are presented to you in the usual way, with the external calling party's information displayed on your screen. You may then process each call just as you would one of your personal calls.

  • Page 93: Call Pick-Up For General Ringing Call

    MD E ORDLESS HONE FOR VOLUTION 14.10 Call Pick-up for General Ringing Call Your phone can include a common bell feature that will be heard when your facility's general calls are not answered by an attendant, within a specified time frame. Typically, this delay is 60 seconds when attendants are present, or 1 second in night mode, when the attendants are absent.

  • Page 94: Automated Attendant

    THER SEFUL EATURES Depending on the configuration of your facility (defined by the system administrator), these services may be used from specific extensions with the required authorization, without any warning tones being emitted. This refers to the Silent call monitoring service.

  • Page 95: Adjusting Ringer Volume

    MD E ORDLESS HONE FOR VOLUTION Settings From the Settings tab, , in the main menu, it is possible to specify the settings for sound and alert, display, time and date, system, and headset. 15.1 Sound and Alerts Sound and alert settings include ringer volume, ring signals and so on. 15.1.1 Adjusting Ringer Volume To adjust ringer volume, do the following:...

  • Page 96: Switching Vibrator On And Off

    ETTINGS 15.1.3 Switching Vibrator On and Off To switch the vibrator on and off, do the following: Press Menu, select , and press Select. Select Sound & Alerts, and press Select. Select Vibrating alert, and press Select. Choose between On, On when silent (the vibrator is on when the phone is muted), or Off, and press Select.

  • Page 97: Time And Date

    MD E ORDLESS HONE FOR VOLUTION 15.3 Time and Date You can set time and date by following the instructions in the following two sections. 15.3.1 Setting Time Format To set the time, do the following: Press Menu, select , and press Select. Select Time &...

  • Page 98: Phone Locks

    ETTINGS 15.4 Phone Locks There are two different phone locks: • Key lock, which prevents keys to be pressed by mistake. • Phone lock, which protects the phone from unauthorized use. When the phone lock function is activated, you are prompted for a PIN code when you turn on the phone.

  • Page 99: Deactivating The Phone Lock

    MD E ORDLESS HONE FOR VOLUTION 15.4.2.1 Unlocking the Key Lock Manually To unlock the keypad, do the following: Press Press Yes. 15.4.3 Activating the Phone Lock Activating Phone lock will protect the phone from unauthorized use. When this function is activated, the PIN code has to be entered at power on.

  • Page 100: Changing The Pin Code

    ETTINGS Select Off, and press Select. Enter the PIN code, press OK. Press Back to save the setting. 15.4.5 Changing the PIN Code To change PIN code, do the following: Press Menu, select , and press Select. Select Locks and press Select. Select Phone lock and press Select.

  • Page 101: Normal Answering

    MD E ORDLESS HONE FOR VOLUTION 15.6.1 Normal Answering The answering behavior is set to Hook-off by default. You can set it to any key by doing the following: Press Menu, select , and press Select. Select Answering, and press Select. Select Answering key, and press Select.

  • Page 102: Changing Menu Language

    ETTINGS 15.7 Changing Menu Language Display messages are available in 11 languages: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, and Swedish. Note: It is possible to download one additional language to the phone. Languages available for download are: Czech, Greek, Hungarian, Polish, Russian, Slovak or Turkish.
  • Page 103 MD E ORDLESS HONE FOR VOLUTION moving them up or down in the list. It is also possible to get priority infor- mation by selecting Info. Press Menu, select , and press Select. Select System, and press Select. Select Priority, and press Select. Change the priority if needed by selecting Up or Down.
  • Page 104 ETTINGS Note: It is not possible to unsubscribe a protected system via the System menu. For more information, contact the system admin- istrator. Select system to unsubscribe, and press Select. A control question whether to unsubscribe or not is asked, press Yes to confirm.
  • Page 105 MD E ORDLESS HONE FOR VOLUTION Select Redirect, and press Select. Press Back to save the setting. Note: The redirection is cancelled automatically when the phone is removed from the charger. 15.9.2 Switching Off the Phone While Charging To detach the phone while charging, do the following: Press Menu, select , and press Select.
  • Page 106 ETTINGS 15.10 Headset Profiles In order to achieve optimal audio quality with the different headset types, it is recommended that you select the corresponding profile. The default setting is microphone on a boom, meaning that the audio is optimized for using a headset with microphone on a boom.

  • Page 107: Installation

    If the standby time for the cordless phone becomes too low, replace the battery with a new one. Contact the system administrator or your certi- fied Aastra Sales partner for information on new batteries. The battery is easy to replace. It is attached inside the battery lid and is connected to the cordless phone in such a way as to avoid misinsertion.

  • Page 108: Belt Clip

    If you frequently use the phone or want to have both hands free, it is recommended that you use a headset. The headset for the DT390 cordless phone comes in two versions: • With the microphone integrated in the cable •...

  • Page 109: Leather Casing

    MD E ORDLESS HONE FOR VOLUTION 16.2.2.1 Attaching a Standard Clip (Hinge Type) Attach the standard clip as described in figure 11 on page 109. Figure 11:Click the clip into position 16.2.2.2 Attaching a Security Clip (Swivel Type) Attach the security (swivel) clip as described in figure 12 on page 109. Figure 12:Click the clip into position 16.2.3 Leather Casing...

  • Page 110: Desk Pdm Charger

    NSTALLATION 16.3 Chargers There are different types of chargers available for the cordless phone. They are described in the following sections. Note: Limit the distance between the mains socket and the cordless phone when charging for easy accessibility. 16.3.1 Desk Charger The desk charger is used only for charging.

  • Page 111: Rack Pdm Charger

    MD E ORDLESS HONE FOR VOLUTION The desk PDM charger is connected to a PC through the USB or one of the network connectors, see figure 15 on page 111. When you connect the charger with a PC through one of the network connectors, the charger acts as a switch, making it possible to connect the other connector to the LAN.

  • Page 112: Winpdm And Cpdm

    NSTALLATION 16.4 WinPDM and CPDM Software and parameters in the cordless phone can be upgraded by using the WinPDM or the CPDM. This is most often only done by system administrators. The following are examples of additional features that can be downloaded or configured through PDM: •...

  • Page 113: Useful Hints

    MD E ORDLESS HONE FOR VOLUTION Useful Hints This chapter contains details about external calls. 17.1 Connections Between External Lines The MD Evolution Communication Platform allows you to establish an external call diversion or a conference with more than one external party, or transfer an external call to another external destination (for example, a mobile phone).

  • Page 114: Troubleshooting

    ROUBLESHOOTING Troubleshooting This chapter contains information on how to solve common operational problems, see table 5 on page 114, and warnings, see table 6 on page 114, you may receive. Go through the following lists if you encounter any problems. If the checklists do not solve the problem, contact the system administrator.
  • Page 115 MD E ORDLESS HONE FOR VOLUTION Display shows Probable cause Action or comment The phone is out of Stop the beep by No system The phone beeps coverage or phone is pressing once a minute defective. Then go into range, (during max 30 or contact the system minutes) with a low...
  • Page 116 ROUBLESHOOTING Display shows Probable cause Action or comment The phonebook does Try again later. If the Phonebook is not not respond, not error is not resolved, available at the available at the contact the system moment moment. administrator There is no voice Define a voice mail Voice mail mail number defined...
  • Page 117 MD E ORDLESS HONE FOR VOLUTION Glossary Authentication code. Abbreviated number Short number. Initiating a call to a pre-programmed number by dialing a code or pressing a key. Conference If you have an ongoing conversation you can include other persons and establish a phone conference.
  • Page 118 LOSSARY IP call Internal call sent through an internal data network (LAN or WAN). IPEI International Portable part Equipment Identity, unique identity assigned to your phone by the manufacturer. IPDI The unique global GAP identity number for the DECT registration. IPDI is exchanged between phones during the easy replacement procedure.
  • Page 119 MD E ORDLESS HONE FOR VOLUTION Standard Services Prefixes This chapter describes the standard service prefixes used with the MD-Evolution communication platform. The codes are listed in table 7 on page 119. Table 7 Standard service codes Functions Austria Italy Norway U.K.
  • Page 120 TANDARD ERVICES REFIXES Follow me, #25# Cancel Call parking *10# Call Pick-up, *73* General ringing Call Pick-up, Hunt group Call Pick-up, Individual Call *75* *75* *75* Substitution Call Temporary *74# Protection General Call Acceptance Status Access Locking *76* *72# *76* Access #76# #72#...

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