Aastra DT390 User Manual
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Aastra DT390 User Manual

Cordless phone for mx-one
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DT390
Cordless Phone for MX-ONE
USER GUIDE

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Summary of Contents for Aastra DT390

  • Page 1 DT390 Cordless Phone for MX-ONE USER GUIDE...
  • Page 2 No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.

  • Page 3: Table Of Contents

    Contents Contents Welcome Important User Information Safety Instructions Intrinsic Safety Preparing for Use IPEI Code Software Version Accessibility and Voice Quality Description Functions and Accessories Display Information Menu Structure Tones Switching On and Off Switching on Switching off Free seating Incoming Calls Answering Calls Parallel Ringing...
  • Page 4 DT390 Make a Quick Call by Name to one of your Contacts Dialing one of your Contacts Dialing a Number from the Central Phonebook (Optional) Dialing a Name from the Central Phonebook (Optional) Add Name and a Number Change a Name and a Number...
  • Page 5 DT390 12.2 Common Bell Group 12.3 Group Hunting Other Useful Features 13.1 Account Code 13.2 General Deactivation 13.3 Night Service 13.4 Emergency Mode 13.5 Malicious Call Tracing 13.6 Direct Inward System Access (DISA) Settings 14.1 Sound and Alert 14.2 Display 14.3...
  • Page 6 DT390 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 7: Welcome

    Welcome Welcome Welcome to the user guide for the DT390 cordless phone. This guide describes the available features of the telephone when it is connected to MX-ONE™. The telephone is designed to be used in office environment where messaging is not needed.
  • Page 8 DT390 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 9: Important User Information

    THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
  • Page 10 If trouble is experienced with this equipment, for repair or warranty information, please contact your Aastra business partner http://www.aastra.com. This equipment is not intended to be repaired by the customer (user). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 11: Safety Instructions

    Do not attempt to disassemble or alter any part of the phone, the charger(s) or the battery-pack. Disassembly or alteration may result in electrical shock or irreversible damage to the equipment. Only a qualified service personnel or an authorized Aastra partner should conduct internal inspections, alterations and repairs. •...
  • Page 12 DT390 • To avoid hearing impairment, accept the call before holding your product (or portable handsfree device) to your ear. Warning! The handset may retain small magnetic objects around the mouthcap or earcap region. Please check and remove before use.
  • Page 13 Important User Information • When unplugging the mains adapter from the power outlet, make sure that your hands are dry and ensure that you hold the solid portion of the mains adapter. • Do not pull on cables. 2.1.4 Charging and batteries This product should only be used with the following battery: •...
  • Page 14 DT390 • Unplug the battery charger from a power source before cleaning the handset to reduce risk of electric shock. • The battery are replaceable, however it is not the intention to do this frequently. • Only charge the battery when placed in the phone.

  • Page 15: Intrinsic Safety

    Avoid squeezing the phone between furniture and your body when carrying the phone in your pocket or attached to clothing. Intrinsic Safety The DT390 cordless phone is not specified as intrinsically safe, so do not use it in areas with a danger of explosion. 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 16: Preparing For Use

    DT390 Preparing for Use Before using your phone for the first time, you have charge and connect the battery, see Section 15 on page 81. Note: Place the phone in the charger and charge it for at least one hour before using it the first time.
  • Page 17 Important User Information 2.6.3 Frequency Range The handset is a radio transmitter and receiver. When it is on, it receives and sends out radio frequency (RF) energy. The handset operates on different frequency ranges depending on market and employs commonly used modulation techniques: •...
  • Page 18 DT390 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 19: Description

    Description Description This section describes the DT390 cordless phone and its display information, menu structure, and tones. A picture of the telephone is shown in Figure 1 on page 13. Figure 1 Overview of the cordless telephone DT390 Headset connector The headset connector is for connecting a headset.

  • Page 20: Functions And Accessories

    DT390 Voice mail access To listen to a voice mail. Key lock and Upper/Lower case Combined key lock and Upper/Lower case. Space To add space between text. Mute key Switch audible signals on and off in idle mode, silencing the ring signal at incoming call, and also switch the microphone on/off during a call.
  • Page 21 Headset with microphone on boom Headset with microphone on cable CPDM Desk PDM * System dependent Figure 2 DT390 functions and accessories The plastic cover parts are made of durable PC/ABS Case material. The antenna is integrated inside the phone. Antenna...

  • Page 22: Display Information

    DT390 attach the phone to a belt or similar. Also see Section 15.8 on page 83. The battery is a rechargeable Li-lon battery, placed Battery under a battery cover. The battery is fully charged within four hours. The security string is 800 mm long. The security string Security string is attached directly to the telephone.
  • Page 23 Description Menu Soft keys Figure 4 Soft keys Note: The information displayed varies depending on the version and configuration of the exchange, and whether you use the phone in a DECT or an IP DECT system. Consult your system administrator to find out which type of system your phone is used in.
  • Page 24 DT390 Indicating Description Shown in display System The phone is in contact with System A. It is System A Indication also possible for the system to be named something else, for example, MX-ONE. Out of The telephone is out of coverage. Go into...

  • Page 25: Menu Structure

    Description Icon Description Key lock Indicates a locked keypad. Phone lock Indicates a locked phone. Headset Indicates that a corded headset is connected to the phone. Outgoing call Added to all outgoing calls in the call list. Incoming call Added to all answered calls in the call list. Missed call Added to all missed calls in the call list.

  • Page 26: Calls Tab

    DT390 confirm a selection, press Select. Press Back to return to previous menu, and press to exit the menu structure. When entering the main menu, the display will look as in Figure 5 on page 20. 13:00 Contacts Calls Settings...

  • Page 27: Contacts Tab

    Description Note: Call services functions are system dependent. Parameters are set up via the Central Portable Device Manager (CPDM) or the Desk PDM. Contact your system administrator. 3.3.2 Contacts Tab An overview of the Contacts tab is presented in Figure 7 on page 21. •...
  • Page 28 DT390 • Sound & Alerts —> • Volume > • Ring signals > • Vibrator alert > • Key sound > > • Mic on boom —> • Headset > • Mic on cable • Headset profile* > • Display —>...
  • Page 29 Description 3.3.4 In Call An overview of the In call menu, is presented in Figure 9 on page 23. This menu is reached during a call from the soft key More. > • Contacts • Microphone on/off > > • Call —>...

  • Page 30: Tones

    DT390 Tones The following different tones are sent from the exchange to your phone. Dial tone Special dial tone Ringing tone or queue tone Busy tone Congestion tone Number unobtainable tone Call waiting tone Intrusion tone Conference tone every 15 seconds (to all parties)

  • Page 31: Switching On And Off

    Switching On and Off Switching On and Off In this section, switching on and off the telephone is described. Note: If the message No System is displayed you cannot make or answer calls. Depending on system programming, your phone can be automatically locked.
  • Page 32 DT390 2. Enter the Authorization Code and press *. 3. Enter your extension number, press # and then Wait for the call timer to start in the display. 4. Press to finish the procedure. The display shows your phone number.

  • Page 33: Incoming Calls

    Incoming Calls Incoming Calls A flashing indicator, accompanied by a ring signal and a vibrating handset, indicates an incoming call. The ring type can tell if the call is an internal, external or callback call. Both ring signal and vibrator can be disabled. The calling party’s number, name, or both, is displayed.

  • Page 34: Parallel Ringing

    DT390 5.1.3 Mute ring signal temporarily If the phone rings at an inconvenient moment: 1. Press to suppress the ringing. All alert signals, including the vibrator, will silence for this specific call. 2. Press to answer the call. 5.1.4 Switch Ring Signal off You can set your phone to silent ringing, when your phone is in idle mode: •...
  • Page 35 Incoming Calls 5.2.1 Disabling Parallel Ringing Temporarily To disable Parallel Ringing temporarily, do the following: 1. Press *21*. Note: U.K., press *2*. 2. Enter the extension number. 3. Press #. 4. Press Wait for the call timer to start in the display. 5.
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  • Page 37: Outgoing Calls

    Outgoing Calls Outgoing Calls This section specifies ways of making outgoing calls, how to restrict your number to not be displayed to the person you are calling, and how to call the last external number dialed. It is also possible to make a call via the contacts tab, see Section 7 on page 39. Calling There are some different ways of initiating a call, described in the following sections.
  • Page 38 DT390 2. Step in the call list and select a number to dial. If a number occurs more than once, the last time stamp, together with the total number of occurrences, is shown. 3. Press or Call. The number can be edited before the call is started, to do this: Press More.

  • Page 39: Number Presentation Restriction

    Outgoing Calls Number Presentation Restriction Note: • This function can be blocked for use on your extension (this is programmed by your system administrator). • The Number Presentation Restriction is only valid for the ongoing call, that is, the procedure has to be repeated the next time you want to use it.
  • Page 40 DT390 1. Press More. 2. Mark Callback, and press Select. 3. Press , and wait until the phone alerts. You are called back (recall ring signal) when the ongoing call is finished or the next time a new call is finished. You have to answer within eight seconds, otherwise the callback service is cancelled.
  • Page 41 Outgoing Calls 3. Press to finish the procedure. 6.4.3 Cancel all Callbacks To cancel all callbacks, do the following: 1. Press #37#. Note: North America press #6# 2. Press Wait for the call timer to start in the display. 3. Press to finish the procedure.

  • Page 42: Bypass

    DT390 Note: The warning tone might be disabled for your system. The Intrusion function might be blocked for use on your extension (programmed by your system administrator). If Intrusion is not allowed, you will continue to receive a busy tone.
  • Page 43 Outgoing Calls For a single call, do the following: 1. Press *72*. Note: Germany, The Netherlands, and Sweden, press *75*. North America, press *6* 2. Enter Authorization Code and press # and Wait for a verification tone. 3. Dial the digit or digits to get an external line and the external number. To open an extension for some calls, do the following: 1.
  • Page 44 DT390 To make calls with your authority level when your phone is locked, do the following: 1. Press *75*. Note: Germany, The Netherlands, and Sweden, press *72*. 2. Enter Authorization Code and press # and Wait for a verification tone.

  • Page 45: Contacts

    Contacts Contacts The phone is equipped with the following phonebooks: • A personal, local, phonebook. In this phonebook, up to 250 entries (that is, names and numbers) can be added, deleted and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact;...

  • Page 46: Make A Quick Call By Name To One Of Your Contacts

    DT390 Note: In number input mode, if a pause is required in the number, it is added by making a long press on . The pause is indicated with P in the number. In number input mode, enter + for international calls by pressing 0 twice.

  • Page 47: Dialing One Of Your Contacts

    Contacts 2. Press 3 again, shortly. The first name that starts with E is displayed. 3. Navigate to Eva and press Dialing one of your Contacts To dial one of your contacts, do the following: 1. Press Menu, select Contacts, and press Select. 2.

  • Page 48: Change A Name And A Number

    DT390 1. Press Menu, select Contacts, and press Select. 2. Mark Add contact and press Select. 3. Mark New or From call list and press Select. If New is chosen: Press Add, enter the name, and press OK. Mark Name, Work number, Mobile number, or Other number, and press Add.
  • Page 49 Contacts The names in the contact list are shown in alphabetical order. • Navigate with the navigation key to the desired name or number. • Enter the first character(s) in the name and press Search. 3. Press Delete and select Yes to delete the entry. 1424-EN/LZT 103 087 Uen A3 2008-11-21...
  • Page 50 DT390 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 51: During Calls

    During Calls During Calls What can be done during a call is described in this section, for example volume control, muting the microphone, and functions such as call forwarding, call waiting, and conference. Volume Control Adjust the volume with the up and down arrows on .

  • Page 52: Transfer And Retrieve A Call

    DT390 1. Press More during the call, and mark New call. 2. Press Select. 3. Dial the third party and press You can dial the number, or use the phonebook to make the call. When the third party answers, it is possible to switch between the calls (Refer back), transfer the call, create a conference, and end one of the calls.

  • Page 53: Put A Call On Hold

    During Calls Put a Call on Hold An ongoing call can temporarily be put on hold. Calls put on hold can be retrieved to your own or on another phone. To put a call on hold, do the following: To put a call on hold, do the following: 1.

  • Page 54: Conference

    DT390 3. Press to finish the call. Wait for the system to recall the first party. To terminate the ongoing call and answer the waiting call: 1. Press to finish the ongoing call. The waiting call is signalled on your phone 2.
  • Page 55 During Calls To dial digits during a connected call, do the following: 1. Press 9 or More. • If pressing More, select DTMF, and press Select. 2. Dial the required digits. Entered digits are transferred as DTMF signals. Note: In Finland, press 1 and dial the required digits. 1424-EN/LZT 103 087 Uen A3 2008-11-21...
  • Page 56 DT390 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 57: Call Forwarding

    Call Forwarding Call Forwarding There are some different ways of forwarding calls. These are described in the following sections. Diversion All calls to your extension are diverted to an internal or external answering position of your choice. All calls, that is, calls when busy or calls at no answer, can be diverted to other phone numbers.

  • Page 58: External Follow-Me

    DT390 9.2.1 Order To order Internal follow-me, do the following: 1. Press *21* and enter the answering position number. Note: U.K., press *2*. 2. Press # and Wait for the call timer to start in the display 3. Press to finish the procedure.

  • Page 59: Personal Number

    Call Forwarding 1. Press #22#. Note: North America, press #23#. 2. Press Wait for the call timer to start in the display. 3. Press to finish the procedure. Personal Number With this feature you can be reached on your office phone number even if when out of the office.
  • Page 60 DT390 9.4.2 Cancelling from Your Office Phone To cancel the personal number feature from your phone, do the following: 1. Press #10#. 2. Press Wait for the call timer to start in the display. 3. Press to finish the procedure.
  • Page 61 Call Forwarding 2. Press *75*. Note: Germany, The Netherlands, and Sweden, press *72*. 3. Dial the Authorization Code and press *. 4. Dial your own extension number and press #. 5. Press #10*. 6. Dial your own extension number and press #. 7.

  • Page 62: Setting Form For Search Profiles

    DT390 Table 1 Profile 1 - In office Search order Type of Telephone Ring time telephone or number (seconds) Answering position Desk 1234 Cordless 5234 Table 2 Profile 2 - At home Search order Type of Telephone Ring time telephone or...
  • Page 63 Call Forwarding Table 4 Profile 2- ______________ Search order Type of Telephone Ring time number (seconds) telephone or Answering position (1) Can be, for example, Desk, Cordless, Mobile, External, Operator, and so on. Table 5 Profile 3- ______________ Search order Type of Telephone Ring time...
  • Page 64 DT390 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 65: Voice Mail (Optional)

    Voice Mail (Optional) Voice Mail (Optional) The Voice Mail application allows you to leave a voice message to the caller when you are unable to answer calls, for example when out of office, in a meeting, and so on. The caller can leave a message in your mailbox, and when back in your office you can enter your mailbox and listen to received messages.
  • Page 66 DT390 In case the following message pops up: Voice mail number not defined, the voice mail number needs to be configured to the voice mail button. Contact your system administrator. 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 67: Absence Information (Optional)

    Absence Information (Optional) Absence Information (Optional) Absence Information is used to inform callers why you are absent and when you return. If you are authorized, you can also enter Absence Information for another extension from your own extension. A special dial tone will be heard. During Absence Information, your phone can still be used for outgoing calls.

  • Page 68: Order For Another Extension

    DT390 1. Press Menu and select Calls 2. Select Call services. 3. Select Absence and then Deactivate. 4. Press Wait for the call timer to start in the display. 5. Press to finish the procedure. The programmed information is erased.
  • Page 69 Absence Information (Optional) Note: If the special dial tone is received, the Authorization Code for the other extension is required. Add the code and press # before pressing 3. Press to finish the procedure. 1424-EN/LZT 103 087 Uen A3 2008-11-21...
  • Page 70 DT390 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 71: Group Features

    Group Features Group Features The group features available for this cordless phone are presented in the following sections. 12.1 Group Call-pick-up People working in a team can have their phones programmed by the system administrator to form Call-pick-up groups. In a Call-pick-up group, any member can answer any individual call to group members.
  • Page 72 DT390 3. Press to finish the procedure. 12.3.2 Reentering the Group To reenter the hunting group, do the following: 1. Press #21# and press Wait for the call timer to start in the display. Note: U.K., Press #2#. 2. Press to finish the procedure.

  • Page 73: Other Useful Features

    Other Useful Features Other Useful Features In this section, other useful features with the cordless phone and MX-ONE are presented. 13.1 Account Code The Account Code function is used to charge a call to an account number or to prevent unauthorized calls from your phone. The Account Code can have 1 to 15 digits.

  • Page 74: General Deactivation

    DT390 13.2 General Deactivation The following features can be simultaneously cancelled: • Callback (all Callbacks are cancelled). • Internal and External Follow-me. 13.2.1 Order To order general deactivation, do the following: 1. Press #001# and then Wait for the call timer to start in the display.

  • Page 75: Direct Inward System Access (Disa)

    Other Useful Features invoked during or after an ongoing conversation. The external line can be held for a limited period of time. 13.5.1 Order To order call tracing during an ongoing conversation, do the following: 1. Press R. Wait for dial tone. 2.
  • Page 76 DT390 2. Press *75*. Note: Germany, The Netherlands, and Sweden, press *75*; North America, press *6* 3. Dial the Authorization Code and press *. 4. Dial your own extension number and press #. 5. Dial the external number. 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 77: Settings

    Settings Settings Your phone is equipped with many options to set and adjust behaviors to satisfy your personal needs. These settings are available in the Settings tab, reached from the main menu. 14.1 Sound and Alert Sound and alert settings include for example ringer volume, ring signals and so on.

  • Page 78: Display

    DT390 3. Select Vibrating alert, and press Select. 4. Choose between On, On when silent (that is, the vibrator is on when the phone is muted), or Off, and press Select. 5. Press Back to save the setting. 14.1.4 Setting the Key Sound This means that each time a key is used, the phone gives a small sound.

  • Page 79: Phone Locks

    Settings 1. Press Menu, select Settings, and press Select. 2. Select Time & Date, and press Select. 3. Select Time format, and press Select. The actual time is displayed. The formats to select from are the following: • 12:00 (AM/PM) •...
  • Page 80 DT390 14.4.1 Activating Automatic Key Lock The keypad can be set to lock 20 seconds after it was last used. When in idle mode a locked keypad is indicated by . To activate the automatic key lock, do the following: 1.

  • Page 81: Changing Owner Id

    Settings 5. Mark On, or On in charger, and press Select. 6. Enter PIN code, and press OK. 7. Press Back to save the settings. When the phone is locked, is shown in the display. Note: If PIN code lost enter a new in PDM, or do a factory reset in PDM. 14.4.4 Changing PIN Code To change PIN code, do the following:...

  • Page 82: Changing Answering Method

    DT390 3. Enter a name and press Save to save the setting. 14.6 Changing Answering Method The phone can be set to answer a call automatically when a headset is used, or to answer a call by a press on any key.

  • Page 83: Changing The Menu Language

    Settings 14.6.3 Loudspeaking (Handsfree) To use Loudspeaking directly when pressing , do the following: 1. Press Menu, select Settings, and press Select. 2. Mark Answering, and press Select. 3. Mark Answer behaviour, and press Select. 4. Mark Loudspeaking and press Change to activate. 5.

  • Page 84: Connections

    14.8.1.2 Subscribe a New System Your DT390 cordless phone can subscribe to up to eight different cordless systems. To subscribe a new system, you will need the Portable Access Right Key (PARK) and Authentication Code (AC) related to the system you are going to log on to.
  • Page 85 Settings 6. Enter the PARK code. 7. Enter the AC code and press Next. Protection on? is displayed. 8. Select Yes, if the new system is to be protected, or No if the new system is not to be protected. Note: It is not possible to delete a protected subscription.
  • Page 86 DT390 14.8.2.1 Redirecting Calls when Placed in Charger To divert calls when the phone is placed in the charger, do the following: 1. Press Menu, select Settings, and press Select. 2. Select In charger, and press Select. 3. Select Redirect, and press Select.

  • Page 87: Installation

    If the standby time for the cordless telephone becomes too low, replace the battery with a new one. Contact your system administrator or your certified Aastra Sales partner for information on new batteries. The battery is connected to the cordless telephone in such a way that no miss-contact is possible.

  • Page 88: Desktop Charger

    DT390 1, 4 Figure 11 Battery replacement To avoid wearing out the phone's battery connector, use the charger instead of repeatedly replacing an empty battery with a new one. 15.4 Desktop Charger There are two desktop chargers available, one basic and one advanced, see Figure 12 on page 82.

  • Page 89: Rack Charger

    Installation PC through one of the network connectors the charger acts as a switch, which makes it possible to connect the other connector to the LAN. Figure 13 Network and USB Connectors Note: Network and USB connectors are used to connect the desktop charger to a PC running the PDM (not for charging).

  • Page 90: Portable Device Manager

    Click on the clip 15.9 Portable Device Manager It is possible to upgrade software and synchronize parameters in your DT390 cordless phone with the Portable Device Manager (PDM) software. PDM exists as a Windows version (Desk PDM) and as a System version (CPDM), and is most often used by system administrators only.
  • Page 91 Installation For more information on PDM or upgrading of your cordless phone, contact your system administrator. 1424-EN/LZT 103 087 Uen A3 2008-11-21...
  • Page 92 DT390 1424-EN/LZT 103 087 Uen A3 2008-11-21...

  • Page 93: Troubleshooting

    Troubleshooting Troubleshooting This section contains information on how to solve common operational problems, see Table 8 on page 87, and warnings, see Table 9 on page 87, you may receive. Go through the following lists if you encounter any problems. If the checklists do not solve the problem, contact your system administrator.
  • Page 94 DT390 Display shows Probable cause Action or comment No System The The telephone is out of Stop the beep with the telephone beeps once a coverage or telephone Silent off key and go minute (during max 30 is defective. into range, or contact minutes) with a low tone system administrator.

  • Page 95: Glossary

    Glossary Glossary Authentication code. Abbreviated number Short number. Initiating a call to a pre-programmed number by dialing a code or pressing a key. Conference If you have an ongoing conversation you can include other persons and establish a telephone conference. CPDM Centralized Portable Device Manager: A system version with...
  • Page 96 DT390 Idle mode The state your phone is in when nothing is activated; not calling, not ringing, not diverted and so on. IP call Internal call sent through an internal data network (LAN or WAN). IPEI International Portable part Equipment Identity, unique identity assigned to your phone by the manufacturer.

  • Page 97: Telephony Function Codes

    Telephony Function Codes This section describes the country specific function codes used in MX-ONE that are relevant for the DT390 cordless phone. The codes are listed in Table 10 on page 91. The following application systems are concerned: Australia, Austria, Belgium,...
  • Page 98 DT390 Follow Me United Kingdom: 2 External Follow Me North America: 23 Ordering or Cancellation of North America: 24 Interception Message Print Interception Message Sweden: N/A Manual Message Waiting Cancellation of Message Waiting North America: 56 North America: 6 Automatic Call Back,...
  • Page 99 Telephony Function Codes Maximum number of parties in a conference Maximum number of public trunk North America: 6 lines in a conference Maximum number of external North America: 6 lines in a conference PBX Operator Service Codes Selection of a specific line within North America: 3 a route Conference...

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