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Troubleshooting
Related Manuals for Cisco SN 5428-2
Summary of Contents for Cisco SN 5428-2
- Page 1 Cisco SN 5428-2 Storage Router Hardware Installation Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-4797-01...
- Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
- Page 3 CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST,...
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Page 5: Table Of Contents
Product Overview C H A P T E R SN 5428-2 Basic Description Port Descriptions Gigabit Ethernet Ports Console Port 10/100 Ethernet Management Port 10/100 Ethernet HA Port Fibre Channel Ports Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01... - Page 6 2-27 Connecting Power 2-28 Verifying Installation 2-30 Verifying Start-up Operations 2-30 Verify That Network Connections Are Operational 2-31 Verify That Fibre Channel Connections Are Operational 2-31 Where to Go Next 2-32 Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
- Page 7 A P P E N D I X Cable and Port Pinouts A P P E N D I X Gigabit and Fibre Channel Ports 10/100 Ethernet Management and HA Ports Console Port N D E X Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
- Page 8 Contents Cisco SN 5428-2 Storage Router Hardware Installation Guide viii OL-4797-01...
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Page 9: Preface
Preface This preface describes the audience, organization, and conventions of the Cisco SN 5428-2 Storage Router Hardware Installation Guide. It also provides information on how to obtain related documentation. Audience To use this installation guide, you need to be familiar with electronic circuitry and wiring practices and preferably be an electronic or electromechanical technician. -
Page 10: Conventions
To see translated versions of the warning, refer to the Regulatory Compliance and Safety document that accompanied the device. Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01... -
Page 11: Related Documentation
These sections explain how to obtain technical information from Cisco Systems. Cisco.com You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com... -
Page 12: Documentation Cd-Rom
Preface Obtaining Documentation Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription. -
Page 13: Obtaining Technical Assistance
The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. -
Page 14: Tac Case Priority Definitions
For a complete listing of Cisco TAC contacts, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml TAC Case Priority Definitions To ensure that all cases are reported in a standard format, Cisco has established case priority definitions. Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. -
Page 15: Obtaining Additional Publications And Information
Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL: http://www.ciscopress.com Packet magazine is the Cisco quarterly publication that provides the latest •... - Page 16 Preface Obtaining Additional Publications and Information Training—Cisco offers world-class networking training. Current offerings in • network training are listed at this URL: http://www.cisco.com/en/US/learning/index.html Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
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Page 17: Chapter 1 Product Overview
(for SN 5428-2s deployed for SCSI routing and transparent SCSI routing only). This chapter is the starting point for installing the SN 5428-2 Storage Router hardware. The chapter provides some very basic information you should know before proceeding to other chapters in this manual and contains the following... -
Page 18: Sn 5428-2 Basic Description
Channel ports. Figure 1-1 SN 5428-2 Storage Router Chassis For information about the types of storage access available with the SN 5428-2 Storage Router, see the SN 5428-2 Storage Router Software Configuration Guide. Cisco SN 5428-2 Storage Router Hardware Installation Guide... -
Page 19: Port Descriptions
Chapter 1 Product Overview Port Descriptions Port Descriptions The SN 5428-2 Storage Router provides the ports shown in Figure 1-2. Figure 1-2 SN 5428-2 Storage Router Ports Gigabit Ethernet port, GE 1 10/100 Ethernet management port, MGMT 10/100 Gigabit Ethernet port, GE 2... -
Page 20: Gigabit Ethernet Ports
1-2.) It is a 10BaseT/100BaseT Ethernet interface for connecting to an HA Figure network. The port allows the SN 5428-2 to function in a multiple-node cluster with other SN 5428-2 Storage Routers to provide fault-tolerant operation.The 10/100 Ethernet HA port uses an 8-pin RJ-45 receptacle and has LEDs indicating its status, as described in the “Front-Panel LEDs”... -
Page 21: Front-Panel Leds
RX. The LEDs are located to the left of each Gigabit Ethernet port. The FAULT, STATUS, and POWER LEDs indicate the overall status of the SN 5428 Storage Router. The LEDs are located to the left of the CONSOLE port. Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01... -
Page 22: Figure
GE 2 LEDs Green Packets are being transmitted. Green Packets are being received. FAULT On if error condition in entire storage router. Flashing if error condition in a storage router component. Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01... -
Page 23: Mgmt
Flashing twice per second indicates that the port connection is broken or an error condition exists with the port. For troubleshooting information refer to “Troubleshooting a Connection to a Fibre Channel Port” section on page 3-6. Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01... -
Page 24: Fan Assembly
The fan assembly provides cooling for the internal chassis components. The SN 5428-2 chassis contains two exhaust fans that are located on the rear of the chassis. The fans draw in air from the front and exhaust air to the rear. (See Figure 1-4.) -
Page 25: Power Supply
Power Supply Power Supply The SN 5428-2 Storage Router has an internal power supply that monitors its temperature and output voltages. The power supply automatically senses the source and will adjust to an input voltage range between 90 VAC - 264 VAC 50/60 If conditions reach critical thresholds, the power supply will shut down to avoid damage from excessive heat or electrical current. - Page 26 Chapter 1 Product Overview Power Supply Cisco SN 5428-2 Storage Router Hardware Installation Guide 1-10 OL-4797-01...
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Page 27: Installing The Sn 5428-2 Storage Router
Router This chapter describes how to prepare your site for installation, how to prepare and install the SN 5428-2 Storage Router chassis, how to connect network and Fibre Channel cables, how to connect power, and how to verify correct installation. For first-time installations, perform the procedures in the following... -
Page 28: Read Safety Notices
Regulatory Compliance and Safety document that accompanied the device. Read Safety Notices Read the following safety notices before installing the SN 5428-2 Storage Router. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. To see translated versions of the warning, refer to the Regulatory Compliance and Safety document that accompanied the device. - Page 29 To see translated versions of the warning, refer to the Regulatory Compliance and Safety document that accompanied the device. Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
- Page 30 If the voltage indicated on the label is different from the power outlet voltage, do not connect the chassis to that receptacle. To see translated versions of the warning, refer to the Regulatory Compliance and Safety document that accompanied the device. Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
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Page 31: Site Planning
Regulatory Compliance and Safety document that accompanied the device. Site Planning Planning the proper location and layout of your SN 5428-2 Storage Router, your equipment rack, or wiring closet is essential for successful storage router operation. Equipment placed too close together or in an inadequately ventilated area can cause system overtemperature conditions. -
Page 32: Installing The Sn 5428-2 Chassis
Installing the SN 5428-2 Chassis You can install the SN 5428-2 chassis on a table or a shelf, or in an equipment rack. The following sections describe the steps required to install the SN 5428-2 chassis: Installing on a Table or a Shelf, page 2-6 •... -
Page 33: Rack-Mounting The Sn 5428-2 Storage Router
Installing the SN 5428-2 Chassis Rack-Mounting the SN 5428-2 Storage Router You can rack-mount the SN 5428-2 Storage Router chassis in a 19-inch equipment rack with the front panel forward. You need the following tools to install the storage router in a rack: #2 Phillips screwdriver •... - Page 34 17.72 inches (45 cm) wide. Remove two screws from the right side and two screws from the left side of the Step 3 chassis. (See Figure 2-3.) Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
- Page 35 3, attach the right and left mounting brackets Step 4 (labeled RIGHT and LEFT) to the chassis. The brackets extend beyond the rear of the chassis. (See Figure 2-4.) Figure 2-4 Attaching the Mounting Brackets Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
- Page 36 Figure 2-5 Assembling the Rack Rails Note In the next step, just finger-tighten the screws; you will tighten them completely after the chassis has been inserted into the rack in Step Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-10 OL-4797-01...
- Page 37 Figure 2-6 Attaching the Rails to the Rack Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-11 OL-4797-01...
- Page 38 Slide the chassis into the rack. Press in the side spring tabs, if necessary, so that Step 8 the chassis slides fully into the rack. (See Figure 2-7.) Figure 2-7 Sliding the Chassis into the Rack Side spring tab Side spring tab Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-12 OL-4797-01...
- Page 39 To remove the chassis from the rack, unscrew bottom screws at the fronts of the Note mounting brackets, and pull chassis out of rack, pressing in the side spring tabs until the chassis clears the rack rails. Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-13 OL-4797-01...
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Page 40: Attaching The Optional Cable Guide
Installing the SN 5428-2 Chassis Attaching the Optional Cable Guide Two cable guides are included in the accessory kit shipped with the SN 5428-2 Storage Router. If the storage router is installed in a rack, you can attach the cable guides to the left and right rail brackets using the supplied black screws. -
Page 41: Installing Sfp Modules
SFP modules with LC connectors. (See Figure 2-10.) See Appendix B, “Cable and Port Pinouts” for SFP module specifications. Because of interoperability issues, Cisco does not support SFPs purchased from Note third-party vendors. See Appendix B, “Cable and Port Pinouts” for SFP port specifications. - Page 42 SFP module from a port. The three types of SFP modules are described in the following sections: Mylar Tab SFP Modules, page 2-17 • Actuator/Button SFP Modules, page 2-18 • • Bale Clasp SFP Modules, page 2-21 Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-16 OL-4797-01...
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Page 43: Mylar Tab Sfp Modules
SFP module from the port in a parallel direction. Do not twist or pull the tab because you may disconnect it from the SFP module. Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-17 OL-4797-01... -
Page 44: Actuator/Button Sfp Modules
(See Figure 2-15.) Be sure not to press the actuator/button as you insert the SFP module because you might inadvertently disengage the SFP module from the port. Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-18 OL-4797-01... - Page 45 SFP module from the port. (See Figure 2-16.) Grasp the actuator/button between your thumb and index finger and carefully pull Step 2 the SFP module from the port. Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-19 OL-4797-01...
- Page 46 Chapter 2 Installing the SN 5428-2 Storage Router Installing SFP Modules Figure 2-16 Removing an Actuator/Button SFP Module from a Port S T A T Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-20 OL-4797-01...
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Page 47: Bale Clasp Sfp Modules
Line up the SFP module with the port and slide it into the port. (See Figure 2-18.) Step 2 Figure 2-18 Inserting a Bale Clasp SFP Module into a Port Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-21 OL-4797-01... - Page 48 Grasp the SFP module between your thumb and index finger and carefully remove Step 2 it from the port. (See Figure 2-19.) Figure 2-19 Removing a Bale Clasp SFP Module with Your Index Finger Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-22 OL-4797-01...
- Page 49 Chapter 2 Installing the SN 5428-2 Storage Router Installing SFP Modules Figure 2-20 Removing a Bale Clasp SFP Module with a Flat-Blade Screwdriver Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-23 OL-4797-01...
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Page 50: Connecting To Gigabit Ethernet And Fibre Channel Ports
The following sections describe how to connect cables to the Gigabit Ethernet and Fibre Channel ports: Connecting to a Gigabit Ethernet Port, page 2-25 • Connecting to a Fibre Channel Port, page 2-25 • Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-24 OL-4797-01... -
Page 51: Connecting To A Gigabit Ethernet Port
Connect the other end of the cable to the external end system, switch, or router. Step 3 Connecting to a Fibre Channel Port If an SN 5428-2 Fibre Channel port is going to be connected to a zoned fabric, do Caution not connect the port until you have completed the SN 5428-2 hardware installation and have confirmed that the SN 5428-2 Domain ID has been configured. -
Page 52: Connecting To The 10/100 Ethernet Management And Ha Ports
Figure 2-21 Connecting to the 10/100 Management and HA Ports Cable To HA network To management network equipment equipment Step 3 Connect the other end of the cable to the external end system, switch, or router. Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-26 OL-4797-01... -
Page 53: Connecting To The Console Port
Connecting to the Console Port Connect a PC serial port to the console port for local administrative access to the SN 5428-2 Storage Router. The PC must support VT100 terminal emulation. The terminal-emulation software—frequently a PC application such as HyperTerminal or Procomm Plus—makes communication between the storage router and your PC possible during setup and configuration. -
Page 54: Connecting Power
Connecting Power The SN 5428-2 Storage Router power supply automatically senses the voltage source and will adjust to an input voltage range between 90 VAC - 264 VAC 50/60 To connect power to the storage router, follow these steps:... - Page 55 (See Figure 2-24.) Figure 2-24 Connecting a Power Cord to the SN 5428-2 Power Connector Connect the other end of the power cord to the power source for the storage router. Step 4 Cisco SN 5428-2 Storage Router Hardware Installation Guide...
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Page 56: Verifying Installation
Verifying installation of the SN 5428-2 Storage Router consists of making sure that it starts up properly and that the network and Fibre Channel connections are operational. Fibre Channel ports should not be connected to zoned fabric until the SN 5428-2 Caution Domain ID has been configured. See the “Connecting to a Fibre Channel Port”... -
Page 57: Verify That Network Connections Are Operational
Table 1-1 on page 1-6 for LED indication descriptions. If the LOG LEDs for connected ports are flashing, reference Chapter 3, Step 2 “Troubleshooting,” to isolate and, if possible, resolve the problem. Cisco SN 5428-2 Storage Router Hardware Installation Guide 2-31 OL-4797-01... -
Page 58: Where To Go Next
Where to Go Next Where to Go Next Once you have verified that the SN 5428-2 Storage Router hardware is properly installed, it is ready for software configuration. To configure the software, refer to the SN 5428-2 Storage Router Software Configuration Guide. -
Page 59: Troubleshooting
The first step is to compare what the SN 5428-2 Storage Router is doing to what it should be doing. Because a startup problem is usually attributed to a single component, it is more efficient to isolate the problem to a subsystem rather than troubleshoot each separate component in the storage router. -
Page 60: Identifying Startup Problems
The chassis fan assembly operates when the system power is on. The fan may • continue to operate even when the power supply shuts down the SN 5428-2 Storage Router because of an overtemperature or overvoltage condition (although it does shut down for a power supply shutdown). -
Page 61: Troubleshooting The Power Supply
Step 5 connected properly to the console port. Also, verify at the PC terminal emulation program display that the SN 5428-2 has started up properly (for example, a prompt for starting a configuration wizard or a CLI prompt). Contact a customer service representative for instructions if a status LED... -
Page 62: Troubleshooting A Network Or Fibre Channel Port Connection
If the LINK LED turns on, then the problem was with the external end system, switch, or router. If the LINK LED remains off, continue to the next step. • Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01... -
Page 63: Troubleshooting A Connection To A 10/100 Ethernet Management Or 10/100 Ethernet Ha Port
If the ACT LED turns on, then the problem was with the external end system, switch, or router. If the ACT LED remains off, contact a customer service representative for • instructions. Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01... -
Page 64: Troubleshooting A Connection To A Fibre Channel Port
LOG LED flashing twice per second. If the LOG LED is flashing twice per second, follow these steps to help isolate the problem: Make sure that the Domain ID of the SN 5428-2 is configured properly. For Step 1 information about configuring the Domain ID, see the Cisco SN 5428-2 Storage Router Software Configuration Guide. -
Page 65: Contacting Customer Service
Before you call, have the following information ready to help your service representative assist you as quickly as possible: Date you received the SN 5428-2 Storage Router • Chassis serial number (located on the upper-right label on the rear panel of •... - Page 66 Chapter 3 Troubleshooting Contacting Customer Service Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
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Page 67: Appendix
AC Power Power supply output 150W System power dissipation 80 to 90 W AC current 2.0A maximum @ 90 to 264 VAC AC frequency 50 to 60 Hz Airflow Front to back Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01... - Page 68 Appendix A Technical Specifications Table A-1 SN 5428-2 Storage Router Chassis Specifications (continued) Power Supply Fuse (F1) rating 5A, 250 VAC, time delay, not field-serviceable 1. RU = rack unit Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
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Page 69: Appendix
Table B-1 lists the types of SFP modules and connectors used with the Gigabit Ethernet and Fibre Channel ports in the SN 5428-2 Storage Router. For more information about the SFP modules and connectors, see the standards for the SFP modules and connectors. - Page 70 10,000 meters in length. This SFP is ideal for Fibre Channel Connectivity within a campus network or between data centers in close proximity. Table B-2 lists the SFP port cabling specifications for the SFP modules and connectors used in the SN 5428-2 Storage Router. Table B-2 SFP Port Cabling Specifications Wavelength...
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Page 71: 10/100 Ethernet Management And Ha Ports
Figure B-1 Straight-Through Cables Pin number Pin number Figure B-2 Cross-Connect Cables Pin number Pin number The 10/100 Ethernet ports support RJ-45 connectors. Table B-3 lists the signals for RJ-45 connector pinouts. Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01... -
Page 72: Console Port
— — Terminated Console Port The console port is an EIA/TIA-232 port with a female 8-pin RJ-45 receptacle. Use the rollover cable supplied with the SN 5428-2 Storage Router to connect to the console port. (See Figure B-3.) Table B-4 lists the console port pinouts. - Page 73 The console port uses a subset of the EIA/TIA-232 signals. Only the signals TxD_N, RxD_N, CTS and RTS are connected. The modem control signals are not connected; to access the SN 5428-2 Storage Note Router remotely through the console port, you should do so through a terminal server.
- Page 74 Appendix B Cable and Port Pinouts Console Port Cisco SN 5428-2 Storage Router Hardware Installation Guide OL-4797-01...
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Page 75: I N D E X
2-25 air flow Gigabit Ethernet port 2-25 troubleshooting HA ports 2-26 fci1 power 2-28 See also WWPN1 console port fci2 connection to 2-27 See also WWPN2 description Fibre Channel port Cisco SN 5428-2 Storage Router Hardware Installation Guide IN-1 OL-4797-01... - Page 76 SFP modules in Fibre Channel ports in Gigabit Ethernet ports installing 2-15 specifications LEDs, front-panel site planning specifications, cable, port, and SFP modules port Cisco SN 5428-2 Storage Router Hardware Installation Guide IN-2 OL-4797-01...
- Page 77 Index troubleshooting contacting customer service methodology power supply startup problems verifying installation 2-30 World Wide Port Number See WWPN1 or WWPN2 WWPN1 WWPN2 Cisco SN 5428-2 Storage Router Hardware Installation Guide IN-3 OL-4797-01...
- Page 78 Index Cisco SN 5428-2 Storage Router Hardware Installation Guide IN-4 OL-4797-01...