Add A Data Top Up; Troubleshooting - NETGEAR DVG1000 Quick Start Manual

Add a data top up

If you have exhausted your peak data allowance, you can purchase a
Data Top Up.
To purchase a Data Top Up you will need to:
1. Login to MyAccount and enter the 'Manage My Broadband Services' screen.
2. Click on 'View Usage' and select 'Add Top Up. '
3. Select your Top Up and purchase. This will appear on your next
statement and will last for 60 days. If you exhaust your Top Up you are
able to purchase additional data.

troubleshooting

Quick tips
If you are unable to get connected to the Internet, try these quick tips:
• Restart the Modem Router. Turn off the power, leave for 5 minutes and
then turn the power and the Modem Router back on. Once the lights
are on (refer to page 5), open your browser and attempt to connect to
the Internet.
• Isolate your Modem Router. Remove all equipment connected to the
line (including your splitter, telephone and any other equipment)
except your Modem Router. Restart the Modem Router and connect it
to your computer via an Ethernet cable. Once the lights are on, try to
connect to the Internet.
• If you are still unable to connect to the Internet, remove your Ethernet
cable and attempt to connect wirelessly through Wi-Fi™. (If you have a
successful Wi-Fi™ connection you may have a malfunctioning Ethernet
Cable. In this case contact ACN Technical Support for further assistance.)
If you have attempted all of the above, have restarted your computer and are
still unable to connect to the Internet, please contact ACN Technical Support on
1300 881 778.
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