Page 1: User Guide
Aastra Model 6731i IP Phone User Guide Release 3.2 41-001387-00 Rev 00 – 01.2011...
Page 2: Software License Agreement
Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copy- right law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdic- tion of the Customer.
Page 3: Table Of Contents
................11 Phone Options via the Aastra Web UI .
Page 4 Content Defining an Emergency Dial Plan ................41 Line Keys and Programmable Keys .
Page 5 Content Receiving Calls ....................89 Answering an Incoming Call .
Page 6 Content Available Features Enabled by Administrators ............149 Outgoing Intercom Calls.
Page 7: Welcome
About This Guide This guide explains how to use your new 6731i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone.
Page 8: Requirements
The 6731i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 6731i IP phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or HyperText Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
Page 9: Getting Started
Getting Started Getting Started The 6731i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 10 Skip Select The 6731i phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.
Page 11: Idle Screens
You can use the left and right arrow keys to scroll through the idle screens for all six line appearances on the 6731i. Idle Screen 2 The second display line shows the following temporary messages if the event occurs: •...
Page 12: Incomplete Configuration
If changes have been made to your phone settings, you may need to restart your phone. For more information on restarting your phone, see “Restarting Your Phone” page For more information about connecting your phone, refer to the Aastra 6731i Installation Guide or check with your Sys- tem Administrator for assistance. 41-001387-00 Rev 00 – 01.2011...
Page 13: Ip Phone Keys
Key Panel The following sections describe the various 6731i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.
Page 14: Key Description
IP Phone Keys Key Description The following table identifies the keys on the key panel of your 6731i IP phone that you can use for handling calls. Text Keys Symbol Keys Key Description Hold key - Places an active call on hold. To retrieve a held call, press the call appearance key beside the light that is flashing.
Page 15 Text Keys Symbol Keys Key Description Line/Call Appearance keys - Connect you to a line or call. The Aastra 6731i IP phone supports 2 line keys, each with LED indicator lights. Additional lines (up to 6 in total) Line 1 Line 1 can be added to the programmable keys.G26...
Page 16: Keypad Keys
IP Phone Keys Keypad Keys The 6731i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet. The 6731i phone keypad includes the following:...
Page 17: Methods For Customizing Your Phone
Using the Options key on the IP Phone. • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI.
Page 18 Methods for Customizing Your Phone Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied: Option Number Option...
Page 19: Phone Options Via The Aastra Web Ui
Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
Page 20 Methods for Customizing Your Phone The Network Status window displays for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. 41-001387-00 Rev 00 – 01.2011...
Page 21 Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa- tion about the IP phone, and information about the SIP account(s) currently configured on the phone.
Page 22 Methods for Customizing Your Phone Headings Descriptions Operation User Password - Allows you to change user password. For more information about changing User Password, see “User Password”on page 37. Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to prevent use of the phone, and reset the user password.
Page 23 Time and Date Settings • Webpage Language and Input Language Account Configuration - Allows you to configure “Do Not Dsturb” (DND) and “Call Forwarding” (CFWD) by account. You can have multiple accounts on the 6731i. 41-001387-00 Rev 00 – 01.2011...
Page 24: Phone Status
Phone Status Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Page 25: Phone Status Via The Aastra Web Ui
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
Page 26 MAC Address • Hardware Information • Firmware Information • SIP Account status SIP Account Status The IP phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. 41-001387-00 Rev 00 – 01.2011...
Page 27 Phone Status The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed: SIP Account Status The following table describes the status conditions that can display for the account: Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.
Page 28: Customizing Your Phone
Customizing Your Phone Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
Page 29 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone:...
Page 30: Contrast Level
US. Select Set and then press 4. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI Click on Basic Settings->Preferences->Ring Tones. For global configuration: In the "Ring Tones" section, select a ring tone from the Global Ring Tone field.
Page 31: Live Dialpad
Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6731i IP phone automatically dials out and turns ON hands free mode as soon as a dial pad key or programmable key is pressed.
Page 32: Time And Date
Time and date • Time and date format • Time zone • Daylight savings time • Time Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI 41-001387-00 Rev 00 – 01.2011...
Page 33 Customizing Your Phone Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format Press on the phone to enter the Options List. Select Preferences. Select Time and Date.
Page 34 Enter an IP address or domain name for the time server. Note: The default for Time Servers is Enabled. The Time Servers can be Enabled or Disabled only from the Aastra Web UI. Press Set to save the time server setting.
Page 35 Customizing Your Phone Aastra Web UI Click on Basic Settings->Preferences->Time and Date Setting. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen.
Page 36 Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, config- uration parameters, etc.) display in that language.
Page 37 Russian). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
Page 38 Customizing Your Phone Keypad Input Alphabet Tables English(default) Uppercase Characters Lowercase Characters 1;=_,-'&() 1.:;=_,-'&() ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ French Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀÂÇÁÅÆ...
Page 39 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
Page 40 Customizing Your Phone Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç...
Page 41 You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI.
Page 42 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected...
Page 43: User Password
Customizing Your Phone The following table illustrates the Latin 2 character set used on the 6731i IP Phone. User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure.
Page 44: Resetting A User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 45: Restarting Your Phone
Customizing Your Phone Click on Operation->Phone Lock. CIick on the "Reset User Password" field, click Reset. The following screen displays. In the "Current Password" field, leave this blank. In the "New Password" field, enter a new password. In the "Password Confirm" field, re-enter your new user password. Click Save Settings.
Page 46: Phone Lock
“Phone Lock Key” page In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” key in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.
Page 47: Defining An Emergency Dial Plan
Options List. At the prompt, "Password:", enter your user password and press Select. The phone unlocks. Aastra Web UI Click on Operation->Phone Lock. Lock the Phone In the "Lock the Phone?" field, click Lock.
Page 48 In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.
Page 49: Line Keys And Programmable Keys
Multiple Line and Call Appearance Keys The 6731i has 2 hard line/call appearance keys each with a corresponding status light. Up to 4 more lines (for a total of 6 line/call appearance keys) can be set using the programmable keys at the top of the phone. Each programmable key also has a corresponding status light.
Page 50: Programmable Keys
“Configurable Save and Delete Keys” page 153. You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function: Key Function...
Page 51: Line Key
Line Key You can set a programmable key to act as a line/call appearance key on the 6731i. The key acts as a line that behaves the same as a hard line key (L1 and L2). For more information about the behavior of line keys, see “Multiple Line and Call...
Page 52: Creating A Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6731i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
Page 53 Press and hold a speed dial key to edit that speed dial key. If you try to edit a digit key set to “Empty” or “None”, the phone proceeds to enter the “Add a Speed Dial Key” process. For more information about editing a speed dial key, see “On the 6731i, you can edit a speed dial key using any of the following methods:” page...
Page 54 Line Keys and Programmable Keys Creating a Speed Dial Using the Speed Dial Edit Option You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key. IP Phone UI Press on the phone to enter the Options List. Select Preferences.
Page 55 Line Keys and Programmable Keys Use the following procedure to create a speed dial key using the key. Use the following illustration for reference: Save Key 1 Save Key (5) Key 2 Delete Key (6) Key 3 Key 7 Key 4 Key 8 Press the Save key.
Page 56 In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 6. ClickSave Settings. Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI Aastra Web UI 41-001387-00 Rev 00 – 01.2011...
Page 57 Line Keys and Programmable Keys Click on Operation->Keypad speed dial. Select from "Key 1" through "Key 9". In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a speed dial prefix, you must enter the "+"...
Page 58: Editing Speed Dial Keys
Operation->Keypad Speed Dial • Using the IP Phone UI at the path: – Options->Preferences->Speed Dial Edit. The following illustration shows the path in the 6731i IP Phone UI for editing a speed dial key. Preferences 555-1212 Speed Dial Edit: 1. Tones Press SD button 2.
Page 59 Pressing either of these keys displays the idle screen. On the 6731i, you can remove the Speed Dial Key by erasing the speed dial number digits (leaving the speed dial value blank) and then press SAVE or the (right arrow) key. Use the left arrow key to delete the digits.
Page 60: Do Not Disturb (Dnd) Key
If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
Page 61 Line Keys and Programmable Keys Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...
Page 62 On the 6731i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the line is idle.
Page 63: Blf List Key
In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing state. On the 6731i phone, the LED lights next to each BLF key illuminate steady to indicate the monitored line is off-hook or unregistered. The LED goes off when the is idle.
Page 64: Flash Key
Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6731i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for exam- ple, when the call is not on hold).
Page 65: Automatic Call Distribution (Acd) Key
ClickSave Settings. Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 6731i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD key. When you want to subscribe to a queue (in...
Page 66 Line Keys and Programmable Keys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 6731i IP Phone: Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
Page 67 The table below shows the status of the LED as they may appear on your IP phone. Status: Logged In and Status: Unavailable Logged Out Phone Model Available 6731i Solid Red LED Blinking red LED No LED Using the ACD Key Use the following procedure to log into a phone queue from your IP phone: IP Phone UI Check with your Administrator to verify the queue linked to your ACD Key.
Page 68: Directed Call Pickup/Group Call Pickup Keys
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the extension that you want to monitor.
Page 69 Line Keys and Programmable Keys Configuring Directed Call Pickup (DCP) Key (for Sylantro Servers) Use the following procedure to configure Directed Call Pickup using the Aastra Web UI. Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
Page 70 Line Keys and Programmable Keys Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Use the following procedure to configure Group Call Pickup using the Aastra Web UI. Aastra Web UI Note: A ring group must be configured on the Sylantro Server in order for a GCP key to function.
Page 71: Xml Key
XML Key The 6731i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
Page 72 After an XML key is configured, you can use the IP Phone UI to access the XML applications. Configuring an XML Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
Page 73: Sprecode Key
Line Keys and Programmable Keys IP Phone UI Press the key configured for XML on the 6731i phone. A "Custom Features" screen displays or the title you specified. Use the 5 and 2 to scroll through the customized features. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the key.
Page 74: Park/Pickup Keys
Line Keys and Programmable Keys Park/Pickup Keys The 6731i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, and Sylantro servers.
Page 75: Last Call Return (Lcr) Key
If the call pick up is successful, you are connected with the parked call. Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr"...
Page 76: Call Forward Key
Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 77: Blf/Xfer
Line Keys and Programmable Keys Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type" field, select Call Forward. Click Save Settings. BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines.
Page 78: Speed Dial/Xfer
Line Keys and Programmable Keys Configuring a BLF/Xfer Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the "Type"...
Page 79: Speed Dial/Conf
Speed Dial/Conf The 6731i allows you to configure a programmable key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.
Page 80 Note: This feature is not compatible with centralized conferencing. Configuring a Speed Dial/Conf Key Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Click on Operation->Programmable Keys.
Page 81: Directory Key
Directory Key By default, the 6731i has a Directory key configured on Key 7. However, using the Aastra Web UI, you can assign the Direc- tory key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your sys- tem administrator.)
Page 82: Intercom Key
“Inter- com”. Use the following procedure to configure a key as an Icom key using the Aastra Web UI. Configuring an Intercom Key...
Page 83 Line Keys and Programmable Keys Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.) In the " field, select Intercom. "Type Click Save Settings. Using the Icom Key ( for Outgoing Intercom Calls IP Phone UI Press the Icom key.
Page 84: Services Key
Services Key By default, the 6731i has a Services key configured on Key 8. However, using the Aastra Web UI, you can assign the Serv- ices key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.)
Page 85: Phone Lock Key
You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Use the following procedure to configure a key as a lock/unlock key in the Aastra Web UI: Configuring a Phone Lock Key...
Page 86 Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation- >PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more infor- mation about using the lock/unlock feature, see “Phone Lock”...
Page 87: Paging Key (Sends The Rtp Stream)
Click Save Settings. Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. 41-001387-00 Rev 00 – 01.2011...
Page 88: None Key
Aastra Web UI Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to configure a None key on the 6731i IP Phone: 41-001387-00 Rev 00 – 01.2011...
Page 89: Deleting A Key
Note: Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to delete a key function using the Aastra Web UI: Click on Operation->Programmable Keys. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
Page 90 Line Keys and Programmable Keys In the " field, select None or empty. "Type Click Save Settings. The function is deleted from the IP phone memory. 41-001387-00 Rev 00 – 01.2011...
Page 91: Making Calls
Making Calls Making Calls This section describes ways to make calls on your 6731i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance key.
Page 92: Using A Headset
Making Calls Note: The 6731i supports handsets or headsets using the same jack. Both a handset and a headset cannot be connected at the same time. Using a Headset The 6731i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset.
Page 93: Redial
Making Calls Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set Audio->Audio Mode on the IP Phone). Plug the headset into the jack. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the options menu, a dial tone or an incoming call is received on either the headset or the hands free speakerphone.
Page 94: Mute
Making Calls Deleting from the Redial List Note: You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items Press Press the Delete Key, then press the Delete Key again at the prompt to erase all items. DELETE again to erase all items Redial List is...
Page 95: Receiving Calls
Receiving Calls Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call For hands free operation, press or the line/call appearance key for the incoming call.
Page 96: Handling Calls
Handling Calls Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold key.
Page 97: Transferring Calls
Retrieving a Held Call If you have more than 1 call on hold, you can scroll through the held call information by pressing navigation keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line appearance key again, you disconnect from the call.
Page 98: Conferencing Calls
Transferring Two Existing Calls The 6731i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call B: Press Xfer key.
Page 99 Handling Calls Using Local Conferencing IP Phone UI Use the following procedure to create a conference call using local conferencing. Use the following illustration as a refer- ence: Conference When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key.
Page 100 When a name is displayed, pressing 4 drops the displayed party from the call. Centralized Conferencing (for Sylantro and Broadsoft Servers) The 6731i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing.
Page 101 Handling Calls Use the following procedure to create a conference call using centralized conferencing. Use the following illustration as a reference: Conference Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Note: You can have an unlimited number of parties in a conference (dependent on the limitations of the server. When you begin a conference, you are the first party in the conference (Party 1).
Page 102 Setting Up Multiple Conferences (for Sylantro Server only) Note: The 6731i is limited to 6 conferences (a single conference each on lines 1 through 6). Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)”.
Page 103: Ending Calls
Handling Calls Ending a Conference and Transferring Remaining Parties The 6731i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Xfer key. Note: 1.The 6731i does not support scrolling between lines.
Page 104: Managing Calls
Managing Calls Managing Calls The 6731i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
Page 105 Managing Calls To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for ‘Ron’).
Page 106 Managing Calls Press the Directory Key (Key 7). Press Save (Key 5). The "Enter Number" prompt displays. Enter a phone number using the numbers on the keypad and press Save. To backspace and erase a mistake, press 3 or press the Delete Key (Key 6). The "Press 1st letter to enter name"...
Page 107 Managing Calls Edit an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference: Save Key Directory Key Press the Directory Key. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use to scroll through the list to find the name.
Page 108 Managing Calls Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference: Delete Key Directory Key Delete a Single Entry Press the Directory Key. Press to find the entry you want to delete. Press the Delete Key.
Page 109 Managing Calls Save an Entry to the Directory List You can save entries (names and numbers) from other sources to your Directory using any of the following methods: • Saving from the Display • Saving from the Caller List • Saving from the Redial List Saving from the Display IP Phone UI...
Page 110 Managing Calls Use the following procedure to save names/numbers from the Callers List to the Directory. Use the following illustration as a reference: Save Key Directory Key Callers List Key Press the Callers List Key From the Callers List, scroll through the list to find the name and number that you want to save to your Directory. Press the Save Key.
Page 111 Directory. If no name is displayed, you can enter the name using the dial pad. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
Page 112: Callers List
Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 6731i IP Phone stores information for up to 200 incoming calls in the Callers list. Callers List Key Note: Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key.
Page 113 Managing Calls Caller’s List Screen Display Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR 04 3:30pm 2x "N" indicates a new call. XX New Callers When you’re not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it.
Page 114 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 115: Account Configuration (Dnd And Call Forwarding)
Account Configuration (DND and Call Forwarding) The 6731i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD. The three modes you can set on the phone for these features are: •...
Page 116 On the 6731i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode:...
Page 117 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current set- ting of Account 1.
Page 118 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 119 Managing Calls DND in Account Mode With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. Use the RIGHT and LEFT arrow keys to scroll through each account. Screenname2 Screenname1 DND On...
Page 120 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6731i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call For- ward Key Mode: •...
Page 121 CFWD key LED OFF if any CFWD mode is disa- bled. bled. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI: 41-001387-00 Rev 00 –...
Page 122 (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 123 If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)
Page 124 Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a preconfigured Call Forward key, or by selecting Options->Call For- ward from the IP Phone UI.
Page 125 Managing Calls CFWD in Account Mode Use the Right and Left arrow keys to scroll through each account. Screenname3 Screenname1 Screenname2 CFWD Busy CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Screenname1 has “CFWD All”...
Page 126 Managing Calls In the CFWD State screen, press the Down arrow key to scroll to the CFWD Number screen and press Change. 1. Cfwd All to view 1. Cfwd State Done Change CFWD Number Screen 2. Cfwd Number Cfwd Number Change Change Done...
Page 127 Managing Calls CFWD in Phone Mode Use the Right and Left arrow keys to scroll through each account. Screenname2 Screenname3 Screenname1 CFWD All CFWD All CFWD All Jan 1 12:96 Jan 1 12:96 Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. All three accounts have CFWD enabled as indicated by the “CFWD All”...
Page 128 Managing Calls Press the Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd State 1.
Page 129 Managing Calls 11.Press the Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.
Page 130 Managing Calls Select an account to configure. Press the Change key. The CFWD Mode screen displays. Use the Up and Down arrow keys to scroll through each state screen. Cfwd Mode 1. All Change Done Indicates CFWD All Cfwd Mode enabled 2.
Page 131 Managing Calls Press the Change key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Cfwd State 1.
Page 132: Voicemail
Callers List. Voicemail The Voicemail feature on the 6731i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
Page 133 Managing Calls Note: The Voicemail list does not display the voicemail access number. The phone displays up to 99 voicemail messages for an account even if the number of voicemails exceeds the limit. Registered account numbers/URIs that exceed the length of the screen, either with or without the voicemail icon and the message count, are truncated with an ellipse character at the end of the number/URI string.
Page 134: Additional Features
Additional Features Additional Features This section describes additional features you can use on the 6731i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information.
Page 135: Display Dtmf Digits
If you enable the Display DTMF Digits parameter, the digits you are dialing from the keypad or from a programmable key display to the IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the "Display DTMF Digits" parameter using the Aastra Web UI. Configuring Display of DTMF Digits...
Page 136: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone...
Page 137 “Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone Period”...
Page 138: Stuttered Dial Tone
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI...
Page 139: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 140: Call Hold Reminder During Active Calls
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the “Call Hold Reminder During Active Calls” in the Aastra Web UI.
Page 141: Call Hold Reminder (On Single Hold)
(even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI. Configuring “Call Hold Reminder”...
Page 142: Status Scroll Delay
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)"...
Page 143: Incoming Call Interrupts Dialing
You can enable or disable this parameter in the Aastra Web UI at the path Basic Settings->Preferences->General. Note: 1.On a 6731i, you must use the down arrow key to ignore the call. To answer the call, lift the handset or press the Speaker Key.
Page 144 Incoming Call Interrupts Dialing that line. The phone answers the call under all conditions. Configuring "Incoming Call Interrupts Dialing" Aastra Web UI Use the following procedures to configure "Incoming Call Interrupts Dialing" on the IP Phone: Note: "Incoming Call Interrupts Dialing" is disabled by default.
Page 145: Switch Ui Focus To Ringing Line
Switch UI Focus to Ringing Line You can configure a feature on the 6731i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 146 Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI: 41-001387-00 Rev 00 – 01.2011...
Page 147: Goodbye Key Cancels Incoming Calls
If you disable this feature, and the phone receives another call when an active call is already present, the 6731i displays "3 Ignore Answer 4" on the LCD. For the 6731i, you must use the Right and Left arrow keys to answer or ignore the call.
Page 148: Message Waiting Indicator
MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 6). You configure the MWI indicator using the Aastra Web UI. 41-001387-00 Rev 00 – 01.2011...
Page 149: Incoming Intercom Call Features
Additional Features Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone: Note: "Message Waiting Indicator Line" parameter is set to ALL lines by default.
Page 150 Additional Features You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Description Aastra Web UI Microphone Mute Allows you to enable or disable the microphone on the IP phone for Inter- com calls made by the originating caller.
Page 151: Using Redial Key For "Last Number Redial
SIP signaling. This is called Group Paging on the IP phones. You can specify up to 5 mul- ticast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
Page 152 Additional Features Configuring Group RTP Paging Aastra Web UI Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI: Click on Basic Settings->Preferences->Group Paging RTP Settings. In the “Paging Listen Addresses” text box, enter the multicast IP address(es) and port number on which the phone listens for incoming multicast RTP packets.
Page 153 Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
Page 154 Additional Features Line Keys and Idle Screens State Call LED Call Caller ID Non-Call LED Non-Call Caller ID Idle Seized Solid Green None Solid Red None Progressing (outgoing call) Green Called Part7 Solid Red None Alerting (incoming call) Blinking Unselected Red Active Solid Green Far-end...
Page 155: Available Features Enabled By Administrators
Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information. Outgoing Intercom Calls If your System Administrator configures the outgoing intercom feature on your phone, pressing the Icom key allows your phone to find an available line and place an intercom call to a recipient.
Page 156: Autodial (Hotline And Warmline)
Centralized Conferencing The 6731i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized confer- encing on the SIP server (versus localized, on the phone). Your System Administrator must enable this feature on your phone before you can use centralized conferencing.
Page 157: Playing A Wav File On Your
Playing a WAV File On Your Phone If enabled by your Administrator, the 6731i IP Phone can play a WAV file. A WAV file is an audio file format standard for stor- ing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.
Page 158: Xml Applications And Off-Hook Interaction
XML Override for a Locked Phone The 6731i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use programmable keys applicable to the XML application even though the phone is locked.
Page 159: Rtp Recording And Simultaneous Playing
Configurable Save and Delete Keys There are six function keys on the 6731i phone located to the left of the paper label. Your System Administrator can make keys (Keys 5 and 6) programmable keys with the same functions that are available for the other pro-...
Page 160: Diverting Calls From Your
Available Features Enabled by Administrators Once the login information for a specific user is entered and accepted by the server, the phone reboots and downloads the user profile. IP Phone UI when Broadsoft CMS is Enabled When the Broadsoft CMS feature is enabled on the IP Phone, the following screens display: 9054550055 Login Screen Sat Jun 8 2:55pm...
Page 161: Display Of Call Destination Information
An audible busy signal is also heard on the phone. The configuration of this feature can also include the maximum time interval that the busy signal is audible. Contact your System Administrator for more information. The following is the call terminated screen that displays on the 6731i if this feature is enabled on your phone: 6731i Call Terminated 41-001387-00 Rev 00 –...
Page 162 Available Features Enabled by Administrators The following table identifies when a call terminated screen displays on the phone for different scenarios: THEN 1 line active and far-end disconnects, the line in focus: displays disconnected screen. plays busy tone. displays "Call Terminated" message on the screen. the line not in focus: plays busy tone.
Page 163: Troubleshooting Solutions
Check to ensure that the handset cord is fully connected to both the phone and handset. See the section “Connecting a Handset or Headset” in the Aastra 6731i Installation Guide for information. The 6731i uses the same port for either a handset or a headset.
Page 164 In the "New Password" field, enter the new user password. In the "Password Confirm" field, enter the new user password again. Click Save Settings. For information on how to access the Aastra Web UI, go to the section “Using the Aastra Web UI” page Why does my phone display "Bad Encrypted Config"?
Page 165 In the IP Phone UI at the path Options->Phone Lock. • In the Aastra Web UI at the path Operations->Phone Lock. • At a configured Phone Lock key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key”...
Page 166 Options List. Enter your user password and press Enter. The phone unlocks. Use the following procedure to lock an IP Phone using the Aastra Web UI: Aastra Web UI Click on Operation->Phone Lock. Lock the Phone In the "Lock the Phone?"...
Page 167: Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of orig- inal purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
Page 168: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua...
Page 169 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
Page 170 Appendix A - Time Zone Codes Time Zone Name Time Zone Code MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM - Muscat PA-Panama PE-Lima PL-Warsaw...
Page 171 Appendix A - Time Zone Codes Time Zone Name Time Zone Code UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001387-00 Rev 00 – 01.2011...
Page 172: Index
....................6 Directory key ......................75 requirements ......................2 directory key ......................9 Directory List downloading to phone ................105 Aastra Web UI directory list ....................... 98 Operaton parameters ..................16 downloading to PC ..................105 phone status ..................... 15 sorting ........................99 about this guide ......................1...
Page 173 None key ........................82 BLF/Xfer key ....................... 71 Call Forward key ....................70 callers list .......................8 options conference ......................8 Aastra Web UI ....................13 DCP and GCP keys ................... 62 IP Phone UI ......................11 delete ........................9 simplified menu ....................12 deleting ....................... 83 options key ........................
Page 174 star codes .........................128 restarting phone ....................158 starting up the phone ....................3 status scroll delay ....................136 user password ......................37 switch UI focus to ringing line ................139 voicemail ......................89 terminated calls indication ................155 volume transfer key ........................8 control keys ......................8 transferr calls indication of ......................
Page 175 While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Aastra 6731i User Manual

Software License Agreement

Welcome

Getting Started

IP Phone Keys

Methods for Customizing Your Phone

Phone Status

Customizing Your Phone

Line Keys and Programmable Keys

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Available Features Enabled by Administrators

Troubleshooting Solutions

Limited Warranty

Appendix A - Time Zone Codes

Index

Quick Links

User Guide

Related Manuals for Aastra 6731i

Summary of Contents for Aastra 6731i

Table of Contents