NEC Univerge SV8100 Features And Specifications Manual page 1607

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UNIVERGE SV8100

Headset (Optional)

The headset can be plugged into the multiline telephone and used when making or receiving calls

with the Desktop Client. Desktop Client runs on a PC and communicates with the UNIVERGE

SV8100 through TCP/IP. The Desktop Client can be run for a physical deskset station or a

softphone station. When calls come into the station, the Desktop Client displays it on the PC, and

provides several features that allow the user to handle the call quickly. Desktop Client can be

minimized to run in the background and pop to the front when call activity occurs. Calls can then be

handled using either the keyboard or the mouse. The user speaks to the caller through the

telephone handset, headset, or speakerphone of the multiline telephone the application is running

on, or through a USB handset or headset connected to PC running the softphone.

Color Scheme Selection

With UC Desktop Suite Version 6.5.0.0 or higher, users can customize the color scheme of the

application. This scheme applies to the main window and the instant message window. Any sub

windows (i.e., Preferences or Call Control dialog boxes) will continue to follow the Windows theme

InACD Agent Functionality

With UC Desktop Application Version 4.0 or higher, Desktop users that are ACD Agents can perform

ACD functions from the Desktop GUI. Agents can change ACD states (Login, Logout, Wrap Up and Off

Duty), view real-time queue statistics, monitor ACD states for other agents and initiate Emergency Call

functions from the Desktop Application.

With UC Desktop Application Version 6.5.0.0 or higher and ACD MIS 2.0 or higher, Desktop users that

are ACD Agents can receive alerts when callers hang up while waiting in an ACD queue. An Abandon

Call Alert icon will flash with the number of abandoned calls that are currently included in the Abandon

Call List. If the user has selected the options, a notification message will appear in the system tray when

a new Abandoned Call has been added to the list.

The Abandoned Call Window lists shows each abandoned call on a separate line with the most recent

call at the bottom of the list. Each abandoned call includes Date, Arrival Time, ACD Group, Caller ID,

Wait Time and Callback Status. Calls are removed from the list when the Clear Calls After time expires,

is manually removed using the Delete option or a subsequent call from the same Caller ID is received in

the same queue. Entries with a Callback Status of In Progress, Attempted or Complete will include

additional details regarding the callback activity. The Abandoned Call Window also has the following

options under File Menu: Save the list to a file, Print the list or Exit to close the Window.

The SP310 softphone is a software phone that functions as an IP Multiline Station (SIP). The SP310

provides access to all features of a physical IP Multiline Station with a few exceptions. Through the VoIP

connection to the SV8100 system, the user can speak to the caller through a USB Handset or USB

Headset connected to the PC running the SP310 softphone. The user can handle the call through a

Toolbar view, Compact Phone view, or an Emulation Phone view that looks like a physical IP Multiline

SV8100 UC Desktop Suite Applications