Trunk Groups; Universal Answer; Virtual Extensions - Samsung OfficeServ 7030 General Description Manual

TRUNK GROUPS

Outside lines can be grouped for easy access by dialing a code or pressing a button. There are 5 trunk groups
available. Each trunk group can have up to 8 members.
TWINNING—See Mobile Extension (MOBEX)
UNIFIED VOICEMAIL
Samsung's Unified Voicemail solution allows users to receive voicemail directly in their email inbox through
a feature called the E-Mail Gateway. Unified voicemail provides a vast array of functionality from listening to
messages from any sound-enabled device that can access your email to archiving important messages. This
functionality provides a simple, secure, and personalized way to access a voicemail box without the need to
remember command sequences or phone numbers.
The E-Mail Gateway feature supports delivery of any Samsung mailbox message, including voicemail items.
Delivery is configured on a per-user basis, and supports delivery to any standard SMTP mail server. Users can
view these emails from any standard email client, such as Microsoft® Outlook.
Two different Unified Voicemail email styles can be defined. Notification Only emails include a complete
detailing of both the caller's information and the message status. Delivery emails include this information in
addition to a file attachment of WAV (for voicemail).
Once in the user's email inbox the message can be archived or forwarded just like any other email. Voicemails
delivered to a user's email inbox can optionally be deleted from the voicemail system to minimize mailbox
clutter and reduce system overhead.
The E-Mail Gateway feature can be enabled for up to 5 users by default. An additional license can allow the
system to provide the feature to all users. Unified Voicemail also allows an administrator to be notified in the
event of a problem in the E-Mail Gateway performance.
NOTE: Some features require optional hardware. Ask your authorized Samsung Dealer for details.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center.

UNIVERSAL ANSWER

Station users may dial the Universal Answer code or press the UA key to answer any outside lines pro-
grammed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over
page.

VIRTUAL EXTENSIONS

The OfficeServ 7030 has a number of virtual extension ports encoded in the system database. They can be
assigned as keyset or single line analog ports. The system has 80 virtual extension ports. These ports have all
the attributes of an actual station port including call forwarding. These virtual ports can be exchanged with
real station ports using the set relocation feature to provide hot desking.
See Call Center.
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