NEC Electra Elite 48/192 Features And Specifications Manual page 319

Issue 6
E - 16
AGENT AND SUPERVISOR FUNCTION
Assistance
During an ACD call, An agent can press a programmed Feature Access or
One-touch key to automatically place the active call on hold and call the
supervisor for assistance.
Break Mode
The agent can use a softkey to take a position out of ACD Mode for a
break from work without logging off.
Wrap Mode
The agent can use a softkey to take a momentary break to process the
previous call. This allows the agent to finish paper work and discuss the
call with a supervisor.
Logon/Logoff
An agent can logon by dialing the pilot number for the ACD port and
following displayed prompts. Operating statistics are collected until the
agent performs logoff by pressing the logoff softkey on the agent position.
Non-ACD Call
An agent or supervisors can receive a transferred call or a call directly
from dial trunks (e.g., Tie Line, DID, or DIT). Transferred ACD calls from
another agent or ACD calls on hold by another agent are counted as
non-ACD calls by MIS when they are picked up by agents in another
Group.
Headset Answer/Release
An agent using a handset can press a programmed Headset On/Off Line
Key to answer or release an ACD call.
Headset Volume Control
An agent can control the volume of the headset independently of the
volume of the handset.
Control of Night Mode
Electra Elite
Elite ACD Plus