Call Transfer - Toshiba PERCEPTION 4000 User Manual

PERCEPTION 4000
To Transfer a Call:
1. Establish a two-way
connection.
2. Press the CONF/TRNS key.
3. Dial the number of the
destination that is to receive
the transferred call.
4. To announce the transferred
call, wait until the destination
party answers the call.
. . . or . . .
To transfer the call without an
announcement, hang up. The
transferred call will ring the
destination party.
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CALL TRANSFER

You can transfer a call to another station or trunk, or to an attendant by
using the Conference/Transfer (CONF/TRNS) key. Transferred calls can
be announced to the destination party, or can be routed without an
announcement.
Listen for recall dial tone. The connected party will be placed on "soft
hold."
To transfer the call to a station, dial the receiving station's number. To
transfer the call to a trunk, enter the appropriate trunk access code and
dial the destination number.
PERCEPTION 4000 HDT2020SD digital telephones will display the
dialed number and will indicate that the call being transferred is on hold.
You will hear ringback tone if the destination party is idle. If the
destination party is busy or does not answer, you can return to the held
party by pressing the Release (RLS) key.
If an internal destination party is busy, you can camp the transferred call
onto the dialed line by hanging up.
An internally-transferred station call that is not answered at the
destination end, will continue to ring until the transferred party hangs up.
An internally-transferred trunk call that is not answered within a certain
time period, will recall to the transferring station. If the recall is not
answered, then after a predetermined time period, the call may be
rerouted to another destination, as programmed in the system database.
NOTES:
1. Any internal call can be transferred to either another station or a
trunk party. External trunk calls can be transferred to another station
or, if allowed by your system and your telephone, to another trunk
party. A trunk or Least Cost Routing access code can be entered
when transferring a call to an outside party.
FEATURE OPERATION