Cisco 7941 Quick Reference Manual

Cisco IP Phone
Models 7941 and 7945
Quick Reference Guide
December 23, 2011
Emergency Calls
 Dial 911 or 3 911
Place a Call
 Lift handset (or press the Speaker button, the line button, or
New Call soft key) and dial number.
 Dial "3" for an outside line.
 To place a call directly to voice mail, dial * + extension.
Answer a Call
 Lift handset
 If you are using a headset, press Headset.
 If you are using the speakerphone, press Speaker or
Answer soft key.
To End a Call
 Hang up handset (or press the Speaker button, the line
button or End Call soft key).
 If you are using a headset, press Headset or End Call soft
key.
Change Between Speaker & Handset
 Speaker to handset: Lift handset.
 Handset to speaker: Press the Speaker button and hang up.
Answer a 2nd Call
nd
NOTE: Answering a 2 call automatically puts the 1st caller on
hold.
 If call is on another line press the ringing line key to connect
to second call.
 If Call is on same line press the Answer soft key.
 To disconnect one of the calls press End Call soft key on the
call.
Redial the Last Number Called
 Lift handset, press Redial soft key.
 If you are using speaker phone, press Redial soft key.
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Mute a Call
 Press the Mute button. Mute button lights.
 To turn off mute, press the Mute button again.
Place a Call on Hold
 While on a call, press HOLD soft key.
 To return to a call, press RESUME soft key or press
line button of the active call.
Immediate Divert to Voice Mail
 While the line is ringing press iDivert soft key.
Transfer a Call
 OPTION 1: Soft key transfer: While on call, press
Trnsfer soft key. First call is placed on hold. Dial
number to transfer call to. Press Trnsfer a second time
before called party answers (blind transfer) or after
announcing the transfer.
 OPTION 2: On-hook transfer: While on call, press
Trnsfer soft key. First call is placed on hold. Dial
number to transfer call to. Hang up the phone before
called party answers (blind transfer) or after
announcing the transfer.
 To cancel the transfer (before pressing the Trnsfer soft
key a second time or before hanging up), press End
Call and then Resume soft keys to disconnect second
call and return to original call.
Forward All Calls
 Press CFwdAII soft key. After you hear 2 beeps enter
number to forward all calls to. (To forward all calls to
voice mail, press the Messages button.) Flashing
arrow on LCD indicates calls are forwarded.
 Press CFwdAII soft key again to cancel the forwarding
option. You will hear 1 beep. The flashing arrow will
disappear.
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