Problems With The Dsl Led; Problems With The Lan Interface; Problems With The Wan Interface; Table 121 Troubleshooting The Dsl Led - ZyXEL Communications Prestige 660H Series User Manual

Prestige 660H/HW Series User's Guide

41.3 Problems with the DSL LED

Table 121 Troubleshooting the DSL LED

PROBLEM
The DSL LED is
off.

41.4 Problems with the LAN Interface

Table 122 Troubleshooting the LAN Interface

PROBLEM
I cannot access the
Prestige from the
LAN.
I cannot ping any
computer on the LAN.

41.5 Problems with the WAN Interface

Table 123 Troubleshooting the WAN Interface

PROBLEM
I cannot get a
WAN IP address
from the ISP.
359
CORRECTIVE ACTION
Check the telephone wire and connections between the Prestige DSL port and the
wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to
Chapter 19 on page 208 (web configurator) or
CORRECTIVE ACTION
If the 10M/100M LEDs on the front panel are both off, refer to
page 358.
Make sure that the IP address and the subnet mask of the Prestige and your
computer(s) are on the same subnet.
If the 10M/100M LEDs on the front panel are both off, refer to
page 358.
Make sure that the IP address and the subnet mask of the Prestige and the
computers are on the same subnet.
CORRECTIVE ACTION
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Refer to
(web configurator) or Chapter 25 on page 242
Chapter 34 on page 308 (SMT).
Section 41.2 on
Section 41.2 on
Chapter 8 on page 104
(SMT).
Chapter 41 Troubleshooting