Others; Troubleshooting - JVC VN-H37U Instructions Manual

Others

Troubleshooting

General
Symptom
I do not know the IP address
of the camera.
I cannot display the Settings
page of the camera.
I cannot install the Built-in
Viewer.
A warning message appears
when I start the Built-in
Viewer.
When I install the Built-in
Viewer, the authentication by
VeriSign appears.
TCP videos do not play.
Possible Causes and Actions Taken
● IP address "192.168.0.2" and subnet mask
"255.255.255.0" are set by default during factory
shipment.
● If you have set the [IP Setting] to ADHCP EnableB
and if you start the camera on the LAN where no
DHCP server exists, you can start the camera
with the factory default IP address.
● If you have a PC connected to the same LAN,
you can search for the IP address using the
search tool from the PC.
Check the current settings of Internet Explorer.
Also, if you are using a proxy server, set the proxy
server of the Internet Explorer.
Check the current settings of Internet Explorer.
The Built-in Viewer consists of the ActiveX software
components.
When you use the Built-in Viewer in the first time,
the ActiveX software is installed. However, this
installation may be rejected by the Anti-virus
software settings. If it occurs, change the Anti-virus
software settings first, and then install the Built-in
Viewer.
The Built-in Viewer has an electronic signature for
authentication by Verisign.
If PCs are connected to the Internet in the network
environment, the digital certificate of the Built-in
Viewer can be checked by VeriSign authentication.
● The camera can transmit a maximum of 20
videos via TCP, and a maximum of 20 Built-in
Viewers can be connected to 1 camera. If you
need to monitor cameras in more places, use the
multicast streaming. Multicast streaming of
MPEG-4, JPEG, and H.264 is possible with this
camera. The number of streams depends on the
encoder setting.
● If you set the JPEG Streaming to AFrame RateB,
the frame rate requested by clients are kept but
the maximum number of streams is reduced.
Reference
Page
A Page 13
Instructions
(IP Address
Settings)
Instructions
(IP Address
Settings)
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A Page 4
A Page 24
A Page 59
A Page 56
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