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Problem
No power
Power cord is disconnected.
VCR will not record
VCR is on wrong channel.
VCR is programmed
incorrectly.
VCR is not connected
properly.
VCR is connected with RCA
jacks and is not in correct
mode.
Safety tab on tape is broken. Use a new tape.
VCR will not play tapes
TV on wrong channel for
playback or not using the
correct input.
VCR is not connected
properly.
Amber On-line LED
You don't have on-line
services.
Amber Network LED
The Gateway is not ready for
use.
Message on TV screen:
TV program temporarily not
"There is a problem with
available.
the network, Third video
not available."
Or, you are unable to
make channel changes.
C
Y
ONTACTING
OUR
If you are unable to fix the problem yourself, contact your NSP for assistance. Depending on the problem you
are having, your NSP may ask for your RG2400's model number. To find out what the model number is:
•
Press the MENU button on the front panel of the RG2400. The GATEWAY menu appears.
•
Select Remote Control Setup. The model number appears in the upper right-hand corner of the screen. For
example, RG2BV30000.
Be sure that the remote control you are using came with your RG2400. Using more than one type of remote with
the RG2400 does not work. Your NSP equips you with a set of remote controls that are all of the same type and
model. For information about setting up and programming your system using the RG2400 remote control as well
as setting up features such as Emergency Alert Services and Caller ID, see the second section of this manual,
see "Advanced Use" on page 21.
40
Possible Cause
N
S
ETWORK
ERVICE
Check to make sure that the RG2400 is plugged into a live electrical outlet.
Note: If the outlet is controlled by a wall switch, make sure the switch is on.
See "Changing Channels" on page 15.
Refer to the VCR User's Manual.
See
"TV/VCR/Audio Connections" on page
Place the VCR on the LINE input. This can be accomplished using the VCR
menu or changing the VCR channel until the display on the VCR indicates
LINE.
Tune TV to correct RF channel.
See "TV/VCR/Audio Connections" on page 34.
Call your Network Service Provider to initiate service.
Unplug power connection on back of Gateway then reconnect if light stays on
more than 10 minutes.
Wait several seconds and try again. If you are still unable to make the channel
change, turn off one of the other TV programs by shutting off the TV with the
remote. The RG2400detects that the TV program is no longer being watched.
This should free up programming for the other TV and should allow you to
receive video on the third TV.
P
H
ROVIDER FOR
ELP
Try This
34.
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